Moen SW0311 User manual

INS2302A - 09/06
壁挂式坐便器
安装使用说明书
Wall Hung Toilet
INSTALLATION INSTRUCTIONS
如需安装支持，配件丢失等，请联系MOEN。
(中国) 400-630-8866
www.moen.cn
PLEASE CONTACT MOEN FIRST
For Installation Help, Missing or Replacement
Parts
(China) 400-630-8866
www.moen.cn
Record Purchased Model Number:
(Save instruction sheet for future reference)
Image is for reference only
(Style varies by model)
图片仅供参考
（款式因型号而异）
记录购买的型号：
（保存安装说明书以备将来参考）
Adjustable Pliers Adjustable Wrench Flathead Screwdriver Phillips Screwdriver
Safety Glasses Sealant Thread Seal TapeTape Measure
推荐工具
为了安全和让安装和替换变得容易，Moen建议
您使用以下工具：
HELPFUL TOOLS
For safety and ease of replacement, Moen rec-
ommends the use of these helpful tools.
硅胶 活动扳手 一字螺丝刀 卷尺
护目镜 生胶带 美工刀
Silica gel
Safety Glasses
Adjustable Wrench
Teflon Tape
Tape Measure
Art Knife
Flathead Screwdriver
冲击钻 锉刀
Percussion Drill Rasp
记号笔
Marker Pen
水平尺
Spirit Level

2
1
预留隐藏式水箱及排污管的位置
Reserved the position of concealed cistern and sewage pipe
* Make sure that the concealed cistern and sewage pipe have
been reserved before installing the toilet.
* The installation of the sewage pipe should comply with the
national building water supply and drainage design standards,
otherwise it may affect the use of the product.
* The concealed cistern needs to be purchased separately,
please refer to the corresponding manual for specific
installation.
Reserved sewage outlet
* 确保安装坐便器前已完成隐藏式水箱及排污管的预留。
* 排污管的设置应符合国家建筑给排水设计标准，否则有影响
产品使用的可能。
* 隐藏式水箱为另购产品，具体安装请参照相应说明书。
预留的排污口
Cistern outlet
水箱出水口
Install hole for cistern button
水箱按钮安装口
安装前确认 Checklist before Installation
·安装前请仔细阅读此安装说明书，以便准备和熟悉所
需要的安装工具、材料、安装步骤和注意事项，避免由
于安装不当导致的不必要的损失。
·安装前，卫生间墙、地砖应已完成施工，且预留了坑
管和给水管路。
·请核对您选购的产品坑距尺寸与预留坑距相符（通常
产品坑距为305/400mm，定制款坑距请以实物规格为
准）。
·如有旧的坐便器，先关闭水源再拆除旧坐便器并清洁
地面。如果是新安装坐便器，请关闭供水并清洁地面。
注意：
·地面应平整，否则可能导致坐便器安装后开裂。
·在安装之前和过程中，请用干净的物品堵住地面排污
口，防止工具、水泥、油泥等杂物掉落坑管内，堵塞管
路。
·
Please read these instructions carefully to familiarize
yourself with the required tools, materials, and installation
sequences. This will help you avoid costly mistakes.
· Final wall and Ceramic tiles are finished and the
suggested water supply and drain are reserved before
installation.
· Ensure that the drain has the correct rough-in dimesion.
(The drain pit distance is 305/400mm for regular products.
The customized products have its specific pit distance. )
· If the toilet is installed from scratch, turn off the water
supply and clean floor. If the toilet is to replace old toilet,
turn off the water supply and then remove the old toilet and
clean floor.
Note:
· Ensure the floor is smooth, or it will cause toilet
damage.
· Before and during the installation, block the drain with
clean objects, to prevent tools, cement, sludge and other
debris from falling into the pit pipe and blocking the pipe.

3
Ruler
标尺
2
a. 将冲水连接管插入出水口里面，排污连接管插入排污口
里面，确保插入深度足够后用标尺靠着墙面并用记号笔在
连接管上做记号。
b. 将冲水连接管和排污连接管安装到坐便器上，同样用标
尺和记号笔标记凸出马桶长度。
a. Insert the flush connection pipe into the water
outlet, and the sewage connection pipe into the
sewage outlet, make sure that the insertion depth is
sufficient, use a ruler against the wall and mark the
connection pipe with a marker.
b. Install the flush connection pipe and the sewage
connection pipe to the toilet, and use a ruler and a
marker to mark the length of the connection pipe
protruding from the toilet.
根据实际情况确定冲水连接管和排污连接管的尺寸
Determine the size of the flush connection pipe and the sewage connection pipe according to the actual situation
Rasp
锉刀
a. 假设冲水连接管两个标记之间的距离为L1，那么排污连
接管为L2；在距端面L1+3mm的位置截断冲水连接管，距
端面L2+3mm的位置截断排污连接管。
b. 用锉刀将连接管的外边缘修理出一个小倒角，方便
后续安装。
a. If the distance between the two marks of the flush
connection pipe is L1, then the sewage connection
pipe is L2; cut off the flush connection pipe at the
position L1+3mm from the end of the connection pipe,
and cut off the sewage connection pipe at the position
L2+3mm from the end of the connection pipe.
b. Use a rasp to repair a small chamfer on the outer
edge of the connecting pipe to facilitate subsequent
installation.
3

固定螺钉露出墙面的长度为陶瓷厚度加25mm。
The length of the fixing screw exposed to the wall
is the ceramic thickness plus 25mm.
在排污管和出水管的内壁涂抹密封胶，然后将连接
管插入。
注意：需确保密封完好。
Apply sealant on the inner wall of the sewage pipe
and the outlet pipe, and then insert the connecting
pipe.
Note: Make sure the seal is intact.
4
4 5
Adjust the level of the toilet and tighten the screws, and apply
neutral anti-mold silicone to the edge of the toilet where it
contacts the wall to fill in the gaps on the contact surface.
You must first try flushing to make sure that the function is
intact and there is no water leakage before locking.
Do not overtighten the screws to prevent the ceramic from
cracking.
调节坐便器水平并锁紧螺钉，并在与墙接触的边沿涂抹中性
防霉硅胶以填平接触面的缝隙。
必须先试冲水确定功能完好，没有漏水后再锁紧。
螺丝切勿锁太紧，防止陶瓷开裂。
6
· 坐便器盖板是客户自购件，它的安装步骤请参考盖板
配套的说明书。
· The toilet seat is purchased by the customer. Please refer
to the installation instruction provided for the installation
steps.
· 水件已经安装，如在安装过程有需要问题可以咨询摩
恩当地经销商或者拨打摩恩热线电话：400-630-8866。
· The water fittings have been installed. If you need help
during installation, please contact MOEN local dealer or
MOEN hot line: 400-630-8866.
注意： Note:

5
NOTICE: Clean the outside surfaces of your vitreous china
fixture with mild soap and warm water. Wipe the entire
surface completely dry with a clean, soft cloth. Many
cleaners contain harsh chemicals, such as ammonia, which
can damage the finish. Do not use those cleaners.
NOTICE: Clean the outside surfaces of your vitreous china
fixture with mild soap and warm water. Wipe the entire
surface completely dry with a clean, soft cloth. Many
cleaners contain harsh chemicals, such as ammonia, which
can damage the finish. Do not use those cleaners.
用户须知
注意：用柔软的肥皂和温水清洗釉面陶瓷洁具的外表面。用一
块清洁软布将整个表面彻底擦干。许多清洁剂中含有较强化学
成份，诸如氨，这些物质会损坏釉面。不要使用这类清洁剂。
可适用的供水压力范围为0.02Mpa～0.8Mpa；推荐工作供水
水压为0.05Mpa～0.5Mpa，如果水压超过0.5Mpa，请加装
减压阀。
请勿使用磨蚀性清洁剂或溶剂。
大多数坐便器清洁剂对坐便器表面是无害的。请认真遵循坐便
器清洁剂制造商的指引来操作。
警告：提防楼宇受损或损坏产品。 请勿在水箱内使用冲
洗剂。这些长期使用于坐便器、水箱内的冲洗剂（通常
为蓝色固体）因含氯（次氯酸钙）会严重破坏水箱内的
配件（如：橡皮、镀铬），从而引起渗漏，或对楼宇结
构造成损坏。
警告：在安装本坐便器时切勿使用任何水泥。因为水
泥的热膨胀可能使坐便器的脚部挤破或损坏。我司对
所有因为水泥安装而引起的坐便器破裂恕不负责。
请勿使用钢丝球等硬质材料擦洗产品表面，特别是产
品商标处。
本指引所记载的一切资料，均以印刷时所有的最新产品情况为
基础，摩恩保留权利随时更改产品特性、包装或供应情况，恕
不另行通知。
Water supply pressure is 0.02Mpa~0.8Mpa; The recommended
pressure is 0.05Mpa~0.5Mpa. A protection valve should be
equipped if the supply pressure exceeds 0.5Mpa.
Moen shall not be responsible or liable for any damage to
these tank fittings caused by the use of cleaners containing
chlorine (calcium hypochlorite).
Heat expansion of the toilet may damage
the feet of the toilet. Moen will not e responsible for
any damage because of using cement.
Please do not use hard materials (like
scouring pad) to clean product surface,especially the
product logo.
All information in this instructioin sheet is based upon the latest
product information available at the time of publication. Moen
reserves the right to make changes in product characteristices,
packaging, or availability at any time without notice.
Important Consumer Information
If the water in the place where you live is hard, keep the flush
hole clean to ensure that the toilet flushes normally. Use toilet
cleaner at least once a week. Use a brush with a long handle to
clean the flushing hole, and extend it into the drain pipe as
much as possible to prevent mineral accumulation.
Most toilet cleaners are harmless to the surface of the toilet.
Please follow the instructions provided by the cleaner manufac-
turer carefully.
如果你居住地方的水质是硬性，你必须保持冲水孔清洁，以确
保坐便器冲水正常。每星期应最少使用坐便器清洁剂清洁一次
。用长把手的刷子清洁冲水孔，并尽量伸入排污管洗刷，防止
矿物质聚集。

清洗水箱水件的过滤器
注意：请注意定期清洗过滤器
Note: Please clean filter regularly
Clean the Filter of Tank Fitting
常见故障处理 General Troubleshooting
Close angle valve and unthread
nut of the supply hose.
Close Filter
Brush
Filter
Connecter
Pull out the filter from
connector.
Wash the filter. Re-assembly the filter into
fitting connector.
Connect supply hose to the fitting
connector, open the angle valve.
关闭供水开关，将供水管螺母旋出进水阀接头。 从进水接头中取下过滤器。 将过滤器冲刷干净。 将过滤器重新装回进水管。 将供水管螺母重新旋入进水阀接头上，打开开关。
.A
B.
C.
D.
A.
B.
C.
D.
A.
B.
C.
D.
A.
B.
A.
B.
进水阀无法关闭，水不断
溢入水箱
进水阀浮桶受阻没有浮到位。
补水管安装不正确。
排水阀漏水。
进水阀水位超过排水阀溢流管。
.A
B.
C.
D.
检查浮桶是否卡涩，能不能上下浮动自如。
按照补水管安装附图将补水管安装正确。
确认排水阀没有漏水。
重新调整进水阀水位及安装高度。
常见故障处理表
坐便器排污管或冲水孔堵塞。
进水接头 过滤器
过滤器
刷子
关闭供
水角阀
水面 补水管
补水管插入溢水管不可低于水面
6

坐便器水效等级 1级 2级 3级
坐便器平均用水量 ≤4.0 ≤5.0 ≤6.4
双冲坐便器全冲用水量 ≤5.0 ≤6.0 ≤8.0
注意：每个水效等级中双冲坐便器的半冲平均用水量不大于其全冲用水量最大限定值的70%。
Water efficiency grades Grade 1 Grade 2 Grade 3
Average water consumption
Full water consumption of
dual flush
NOTE: For dual flush toilet, half flush water consumption shall not more than 70% of
full flush water consumption.
用水效率等级
敬告：本产品符合GB25502《坐便器用水效率限定值
及用水效率等级》规定，具体用水量及水效等级请看
粘贴在产品上的水效标识的标贴，其中水效等级划分
指标如下：
单位:升
Notice: This product complies with GB25502 “Limited value
of toilet water efficiency and water efficiency grade”. For
the specific water consumption and water efficiency grades,
please refer to the water efficiency label on the product.
The water efficiency grade classification are shown in the
table below.
Unit: Liter
Water Efficiency Grades
Symptoms
Operate push button correctly.
Probable Causes Corrective Action
Dual flush fail Push button do not touch seat.
During fill cycle, hold float under waterafew
seconds to allow it to fill with water ballast.
Valve float cup does not contain enough water
to provide required ballast.
Long or noisy tank fill
cycle
Clean the filter ofinlet valve.Plugged valve inlet or supply line.
A. Adjust tank water level.
B. Unclog trapway; clean rim holes.
C. Clear obstruction from soil pipe or vent.
D. Open supply shut-off valve.
A. Water level is too low.
B. Trapway or rim holes are obstructed.
C. Soil pipe or vent is obstructed.
D. Supply shut-off valve not fully open.
Poor flush
A. Toilet trapway is obstructed.
B. Soil pipe or vent is obstructed.
A. Use plunger to unclog.
B. Clear obstruction from soil pipe or vent pipe.
Toilet overflows
Toilet does not activate Reconnect the push button.
Push button is not connected to lift rod or
flush valve.
Fill valve continues to
run, allowing water to
enter tank
Incorrect water level
height
A. Valve float cup does not float in place.
B. Water replenishing pipe install in wrong way.
C. Water leaking past drain valve.
D. Water level of fill valve height than overflow
hole.
A. Check fill valve float cup can move up and
down smothly, does not jam fault.
B. Install water replenishing pipe in right way
according to belowing diagram.
C. Ensure drain valve seal well.
D. Adjust fill valve water level to make sure lower
than overflow hole.
Troubleshooting Chart
Water level
Water replenishing pipe
Note: Water replenishing pipe shall above water level.
7

©2021 Moen Incorporated
摩恩产品是在高质量标准及生产工艺下制造的，摩恩承诺
为消费者购买的洁具产品提供有期限免费保修及终身维修
服务。
材质为陶瓷的部件免费保修期为5年，非陶瓷材质部件，
如水箱内的水件、冲洗阀、坐便器盖板等免费保修期为3
年。均自消费者购买日（以摩恩产品分销商开具的发票或
收据上载明日期为准）起计。
免费保修范围为产品及产品配件（落水以及溢水等）由于
材质及工艺原因而造成的故障或损坏。免费保修期内，我
们将无偿为您提供修理服务及更换发生故障的产品或产品
配件。摩恩的售后服务责任仅限于对故障产品的修理，而
不延及您因产品故障而发生的其他损失，法律另有规定的
除外。
您需了解：产品外观碰伤、刻划痕迹，以及滥用及不正当
保养所导致的故障或损坏，均不属于免费保修范围。即使
在免费保修期内，属下列（1）-（5）情况之一的，需酌
情收取修理费用：
1. 不能出示相符的保修卡和有效购买凭证情况的，
2. 未按使用说明书告知的使用方法和注意事项造成的故
障，
3. 自行拆卸、维修、改装所造成的故障和损坏，
4. 由于不可抗力等外部原因引起的故障和损坏，
5. 由于运输、搬卸、挤压等造成的损坏。
对于保修期外或不在保修范围内的产品，如需维修，摩恩
将酌情收取上门费、人工费及材料费。
本保修条款仅对原始消费者和酒店行业的购买者有效，并
不适用于本产品在工业，商业，贸易和非酒店行业的使
用。
如对本保修条款内容有任何疑问，请拨打400 630 8866
咨询热线，或向当地分销商咨询。
产品售后保修条款
合格证
产品名称
检验员
生产日期
摩恩（上海）厨卫有限公司
MOEN (SHANG HAI)KITCHEN&BATH CO.,LTD
No. 399 Fute North RD, China (Shanghai) Pilot Free Trade Zone,
Shanghai 200131 P.R. China
中国（上海）自由贸易试验区富特北路399号
邮编：200131
Compliance Certification
Inspector
Product Name
Date of Production
壁挂式坐便器
Wall Hung Toilet
We offer limited warranty and lifetime maintenance
for Moen products, which are all manufactured with
high standards of workmanship.
The period of warranty shall start from the date of
purchase of the product (according to the invoice or
receipt issued by Moen distributors) and shall cover
a period of the following: the warranty period for
ceramic parts is 5 years, non-ceramic parts, such as
water fittings, flush valve, toilet seat, etc. is 3 years.
This warranty is your coverage against material
and workmanship malfunction or defects in Moen
products or components (Pipe kit etc.). During the
warranty period, we offer free maintenance and
changing of malfunctioned products or product
components. Moen’s after sales service liability is
limited to the maintenance of faulty items and does
not cover your other losses caused by product
malfunction, except for otherwise stipulated by law.
Cosmetic damages (scratches, dents, etc.) and
malfunction or defects caused by abuse or improper
maintenance is not covered by this warranty.
Although the warranty period remains valid, in case
of the following conditions (1) - (5), the maintenance
cost (material cost and labor cost) shall still be
charged as the case may be:
1. Corresponding warranty card and valid invoice
cannot be presented;
2. Faults were caused by the incompliance with
the instructions and precautions provided in the
user’s manual;
3. Damages and faults were caused by self-actuated
dismantling, repair and refit;
4. Faults and damages were caused by external
factors such as force majeure;
5. Damages were caused by transportation,
unloading and extrusion, etc.
This warranty is valid for the original consumers
only (including hotel use), and excludes industrial
and commercial use of the product (except for hotel
use). This card is only responsible for product
maintenance rather than any other liabilities.
In the event that the product requires maintenance
but exceeds the warranty period, or that the product
is not covered by this warranty, labor cost and
material cost shall be charged as the case may be.
Please call 400-630-8866 or contact local dealer for
any question.
MOEN LIMITED WARRANTY