
To return equipment to Moore Industries for repair, follow these four steps:
1. CallMoore Industries and requesta ReturnedMaterial Authorization(RMA)number.
Warranty Repair–
If you are unsure if your unit is still under warranty, we can use the unit’s serial number
to verify the warranty status for you over the phone. Be sure to include the RMA
numberon all documentation.
Non-WarrantyRepair –
If your unit is out of warranty, be prepared to give us a Purchase Order number when
you call. In most cases, we will be able to quote you the repair costs at that time.
The repair price you are quoted will be a “NotTo Exceed”price, which means that the
actual repair costs may be less than the quote. Be sure to include the RMA number on
alldocumentation.
2. Provideus withthe following documentation:
a) A note listing the symptoms that indicate the unit needs repair
b) Completeshippinginformationforreturnoftheequipmentafterrepair
c) The name and phone number of the person to contact if questions arise at the factory
3. Use sufficient packing material and carefully pack the equipment in a sturdy shipping
container.
4. Ship the equipment to the Moore Industries location nearest you.
The returned equipment will be inspected and tested at the factory. A Moore Industries
representative will contact the person designated on your documentation if more information is
needed. The repaired equipment, or its replacement, will be returned to you in accordance with
theshipping instructions furnished inyour documentation.
WARRANTY DISCLAIMER
THECOMPANYMAKESNOEXPRESS,IMPLIEDORSTATUTORY WARRAN-
TIES(INCLUDINGANY WARRANTYOFMERCHANTABILITYOROFFITNESS
FORAPARTICULARPURPOSE)WITH RESPECTTOANYGOODSORSER-
VICESSOLDBYTHECOMPANY. THECOMPANYDISCLAIMSALLWARRAN-
TIESARISINGFROMANYCOURSEOFDEALINGORTRADEUSAGE, AND
ANYBUYEROFGOODSORSERVICES FROM THECOMPANYACKNOWL-
EDGES THAT THERE ARE NO WARRANTIES IMPLIED BY CUSTOM OR
USAGEINTHETRADEOF THEBUYERAND OFTHECOMPANY, ANDTHAT
ANYPRIOR DEALINGS OF THE BUYER WITH THE COMPANY DO NOT IM-
PLYTHAT THECOMPANYWARRANTS THEGOODSOR SERVICESINANY
WAY.
ANYBUYEROF GOODSOR SERVICESFROMTHECOMPANYAGREES
WITHTHECOMPANYTHATTHESOLEAND EXCLUSIVE REMEDIES FOR
BREACHOF ANY WARRANTY CONCERNING THE GOODS ORSERVICES
SHALLBE FOR THECOMPANY,AT ITS OPTION, TOREPAIROR REPLACE
THE GOODS OR SERVICES OR REFUND THE PURCHASE PRICE. THE
COMPANYSHALLINNOEVENTBELIABLEFOR ANYCONSEQUENTIAL OR
INCIDENTALDAMAGES EVEN IF THE COMPANY FAILS IN ANY ATTEMPT
TOREMEDYDEFECTSIN THEGOODSORSERVICES, BUTINSUCH CASE
THEBUYERSHALLBEENTITLEDTONOMORETHANAREFUNDOFALL
MONIESPAIDTOTHE COMPANYBYTHE BUYERFOR PURCHASEOFTHE
GOODSOR SERVICES.
RETURN PROCEDURES
ANYCAUSEOFACTIONFORBREACHOFANY WARRANTYBY THE
COMPANY SHALL BE BARRED UNLESS THE COMPANY RECEIVES
FROMTHE BUYER AWRITTENNOTICE OF THEALLEGEDDEFECT OR
BREACHWITHINTENDAYSFROMTHEEARLIESTDATE ONWHICHTHE
BUYERCOULD REASONABLY HAVEDISCOVEREDTHE ALLEGED DE-
FECTOR BREACH, AND NO ACTION FOR THEBREACHOFANYWAR-
RANTY SHALL BE COMMENCED BY THE BUYER ANY LATER THAN
TWELVEMONTHS FROMTHEEARLIEST DATEONWHICH THE BUYER
COULDREASONABLYHAVEDISCOVERED THEALLEGEDDEFECT OR
BREACH.
RETURN POLICY
Fora period of thirty-six (36)monthsfrom the date of shipment,andunder
normalconditions of use andservice,MooreIndustries ("The Company") will
atitsoptionreplace, repair or refund the purchase price for any of itsmanu-
facturedproducts found,uponreturn to theCompany(transportation charges
prepaidand otherwise in accordance with the returnproceduresestablished
byThe Company), to be defectivein materialor workmanship. Thispolicy
extendstotheoriginalBuyeronlyandnottoBuyer'scustomersortheusers
ofBuyer's products, unless Buyer isanengineeringcontractorin which case
thepolicy shall extend to Buyer's immediatecustomeronly. Thispolicyshall
notapplyiftheproducthasbeensubjecttoalteration,misuse,accident,ne-
glect or improper application, installation, or operation. THE COMPANY
SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSE-
QUENTIALDAMAGES.
Tel: (818) 894-7111 • FAX: (818) 891-2816
Tel: (02) 8536-7200 • FAX: (02) 9525-7296
Tel: 03/448.10.18 • FAX: 03/440.17.97
Tel: (0)344-617971 • FAX: (0)344-615920
Tel: 86-21-62491499 • FAX: 86-21-62490635
Tel: 01293 514488 • FAX: 01293 536852
Specifications and Information subject to change without notice.©2007Moore Industries-International, Inc.