Motorola Moto e6s User manual

User Guide

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MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
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Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
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To use the latest version of this content, go to Settings > Help on your phone.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Learn the basics 13
About your home screen 13
About your lock screen 14
New to Android? 16
If this is your first smartphone 16
If you had an iPhone 17
About your Google account 18
Status bar icons 19
Phone terms you should know 23
Get around on your phone 25
Learn gestures 25
Use quick settings 26
Turn screen off and on 28
Discover useful tools 30
Turn flashlight on and off 30
Control phone with your voice 30
Get directions to a location 31
Use Time and Weather widget 31
Manage how you spend time on your phone 33
Work with text 36
Use onscreen keyboard 36
Cut, copy, paste text 37
Use voice typing 38
Fill in forms automatically 38
Personalize your phone 39
Home screen 39
Change wallpaper 39
Customize your Favorites tray 39
Use widgets, shortcuts, or folders 39
Remake your home screen with launchers 42
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Lock screen 44
Use a screen saver 44
Use apps 45
Open, close, switch apps 45
View two apps on screen 45
View notifications 46
About preloaded apps 48
Get, delete, manage apps 52
Install or update apps 52
Manage or delete apps 54
Protect against harmful apps 57
Search and browse 58
Search the web 58
Search your phone 60
Browse websites 60
Text messaging 63
About text and multimedia messages 63
Read, send messages 63
Manage, delete messages 66
Change default messaging app 68
Change text message reply to incoming calls 68
Get text messages on your computer 68
Email 70
Read, send, manage emails 70
View email attachments 71
Preview inboxes from home screen 72
Add email signature 72
Control email notifications 72
Calendar app 74
About the calendar 74
Find calendar events 74
Create and manage events 75
Control notifications for calendar events 76
Clock app 77
Set alarms 77
Use timer or stopwatch 78
Set date and time 79
Contacts, calls, voicemail 81
Contacts 81
Add contacts 81
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Edit or delete contacts 82
Star your favorite contacts 83
Sort contacts 83
Share contacts 84
Phone calls 86
Answer calls 86
Make calls 87
During a call 88
Make video calls 89
Make conference calls 89
Make calls over Wi-Fi 90
Turn call waiting on and off 91
Block calls and texts 91
View and delete call history 92
Make emergency call from locked phone 94
Voicemail 95
Use voicemail 95
Photos and videos 97
Take photos 97
Take screenshots 99
Record videos 99
Adjust photography settings 100
Adjust other camera settings 102
Delete photos and videos 103
Edit photos and videos 104
Find, share, upload 105
Find photos and videos 105
Share photos and videos 106
About wireless sharing 106
Upload photos and videos 108
Music 110
Listen to radio 110
Listen to music 111
Transfer music files 111
Connect a MIDI device 112
Settings 114
Network and internet 114
Connect to Wi‑Fi networks 114
Connect with Wi-Fi Direct 115
Use Airplane mode 115
Control data usage 116
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Share your internet connection 117
Connect to VPNs 120
Connected devices 121
Connect with Bluetooth 121
Transfer files between phone and computer (USB) 123
Cast screen or media to TV 124
Print from your phone 126
Apps & notifications 128
Change app settings 128
Choose how apps notify you 129
Battery 132
Charge phone 132
Extend battery life 132
Use Battery Saver mode 133
Show battery percentage in status bar 134
Storage 135
About storage options 135
Manage phone storage 135
Manage SD card 136
Find downloaded files 138
Recover recently deleted files 139
Upload music to cloud 139
Upload photos and videos 140
Scan documents and make copies 141
Sound 143
Adjust volumes 143
Set ringtones 144
Silence calls & notifications 145
Stop phone from speaking 148
Silence “Hello Moto” during power up 149
Turn off charging sounds 149
Turn touch sounds on/off 149
Hear other notification sounds 149
Use volume booster for speaker 149
Display 151
Adjust screen brightness 151
Use Device theme 151
Adjust colors at night 151
Choose color mode 152
Change screen timeout 152
Stop automatic rotation 153
Change font and display size 153
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Use Ambient display 153
Accessibility 155
Visual assistance 155
Hearing assistance 157
Dexterity assistance 158
Use accessibility shortcuts 158
Security & location 160
About security 160
Protect against harmful apps 161
Make sure your phone can be found 161
Lock and unlock phone 162
Set a screen lock 162
Set advanced lock options 163
Unlock with trusted devices 164
Unlock at trusted places 165
Keep phone unlocked while it's on you 166
Use fingerprint security 166
Change lock screen features 168
Use location services 169
Pin your screen 171
Lock SIM card 171
Accounts 173
Add or remove accounts 173
Change name & info in your Google account 174
Sync apps with your Google account 174
Control what info Google collects 175
System 177
Record your IMEI number 177
Find legal and product information 177
Languages & input 178
Customize the keyboard 178
Use multiple languages 179
Back up phone 180
Users and guests 182
Share your phone 182
Add, modify, remove users 183
Add or delete guest 184
Fix issues 185
Hardware issues 185
Phone is slow or unstable 185
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Phone feels warm or hot 185
Phone won't turn on 186
Phone restarts or crashes 186
Screen is frozen or won't respond 187
Screen displays wrong colors 187
SD card issues 188
Call and SIM issues 190
Troubleshoot issues with calls 190
Can't make calls 190
Can't answer or phone doesn't ring 191
Issues during calls 193
Battery issues 196
Battery drains too fast 196
Bluetooth, Wi-Fi, USB issues 197
Bluetooth issues 197
Wi-Fi issues 199
Can't transfer files or connect to computer 200
Account and sign-in issues 202
Forgot unlock code 202
Can't sign in to Google 202
Account sync issues 202
App issues 204
App or widget issues 204
Camera issues 205
Messaging issues 206
Gmail issues 208
Play Store issues 208
Maintenance procedures 209
Update Android software 209
Reset Wi-Fi, cellular data, and Bluetooth 209
Reset phone 210
Get more help 212
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Earpiece
4. Front camera
5. Proximity sensor and notification light
•Blinking green (phone on) = unseen notifications
•Solid red (phone on) = low battery
•Solid red (phone off) = charging but battery is too low to power the screen
•Solid green (phone off) = fully charged
6. Volume up/down button
7. Power button
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1. LED flash
2. Depth camera
3. Main camera
4. Fingerprint sensor
5. Microphone
6. Micro USB port to charge phone, transfer files, and share data connection with tethered devices
7. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Prevent water damage
Your phone is water and splash resistant, but not completely waterproof. Avoid exposing your phone to
water or any other liquids, and do not intentionally submerge it in any liquid. Water and splash resistance
are not permanent, and the protection performance may continue to decline due to daily use.
Liquid damage is not covered by your warranty.
To prevent water damage to your phone:
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•Do not expose your phone to pressurized water, salt water or liquids other than fresh water.
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't drop, puncture, or scratch your phone, as this could damage the water repellent features.
Insert or remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 256 GB.
The type to buy depends on how you'll format the card:
•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best
performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
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3. Insert or remove the cards as needed.
To use an SD card with one SIM card:
To use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
5. If you inserted an SD card, format it now.
When two SIMs are inserted, you see at the top of the home screen. If you see , troubleshoot the
issue.
Note: If you need to activate or resize a SIM, contact your carrier.
Fix an issue
What type of issue do you have?
•SIM card or calls
•SD card
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Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
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6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. If your phone has dual SIMs, select the SIM.
5. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
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6. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set options based on how you expect to use the SIMs:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to. You can rename the SIMs. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
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2. Touch the SIM to change.
3. Change settings as needed:
•To rename a SIM, touch SIM name, then type a new name.
•To change icon color, touch Color, then touch a color.
•To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
4. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
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•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
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1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > System > Advanced > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. Swipe up on the lock screen.
2. Below the keypad, touch Emergency.
3. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Security & Location.
2. Touch Lock screen preferences > Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
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1. Go to Settings > Security & location > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings. Presidential alerts cannot be turned
off.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
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•If you use multiple languages, set them up so they appear on your keyboard.
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