Motorola Motoe6 User manual

User Guide

© 2019 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of
Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.
microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the
property of their respective owners.
Certain features, services and applications are network-dependent and may not be available in
all areas; additional terms, conditions and/or charges may apply. Contact your service provider
for details.
All features, functionality and other product specifications, as well as the information contained
in this help content, are based on the latest available information and believed to be accurate at
the time of release. Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
Some images in the help content are examples only.
You can also read this help on your phone at Settings > Help .
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Contents
Set up phone 1
Hardware diagram 1
Insert and remove SIM and SD cards 2
Add or remove accounts 5
Set up voicemail 6
Set up email 7
Make it yours 8
Accessibility settings 10
Visual assistance 10
Hearing assistance 12
Dexterity assistance 14
Use accessibility shortcuts 15
Learn the basics 17
About your home screen 17
About your lock screen 19
New to Android? 20
If this is your first smartphone 20
If you had an iPhone 22
About your Google account 23
Status bar icons 24
Phone terms you should know 28
Get around 31
Learn gestures 31
Use navigation bar 32
Use quick settings 33
Wake or put screen to sleep 35
Adjust volume 36
Frequently used tools 38
Turn torch on and off 38
Take screenshots 38
Use voice commands 39
Get turn-by-turn directions 40
Use Time and weather widget 41
Manage time spent on your phone 42
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Work with text 44
Use onscreen keyboard 44
Cut, copy, paste text 46
Use voice typing 46
Fill in forms automatically 47
Personalise your phone 48
Home screen 48
Change wallpaper 48
Customise your Favourites tray 48
Add widgets, shortcuts or folders 49
Remove widgets, shortcuts or folders 51
Remake your home screen with launchers 52
Lock screen 53
Use a screen saver 53
Set screen lock 54
Add message to lock screen 56
Sounds 57
Set ringtones 57
Avoid interruptions with Do not disturb 58
Silence power-on sound 61
Stop phone from speaking 61
Turn off charging sounds 61
Apps 62
About your apps 62
Use two apps at once 66
View notifications 67
Manage your apps 70
Install or update apps 70
Manage or delete apps 72
Protect against harmful apps 74
Pin your screen 75
Search and web browser 77
Search the web 77
Search your phone 78
Use camera to scan and search 79
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Browse websites 80
Text messaging 83
About text and multimedia messages 83
Read, send, manage text messages 84
Add attachments 86
Save attachments from text message 87
Turn group messaging on or off 87
Change default messaging app 87
Control notifications for text messages 88
Change text message reply to incoming calls 88
Get text messages on your computer 88
Email 90
Read, send, manage emails 90
View email attachments 91
Preview inboxes from the Home screen 92
Add email signature 93
Control email notifications 93
Calendar app 94
About the calendar 94
Find calendar events 94
Create and manage events 95
Control notifications for calendar events 96
Clock app 97
Set alarms 97
Use timer or stopwatch 98
Set date and time 99
Moto app 101
About the Moto app 101
Use voice commands 101
Shrink screen for one-handed use 102
Preview notifications when screen sleeps 102
Adjust screen colours at night 104
Photos app 105
Share photos and videos 105
Upload photos and videos 105
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Calls, contacts, voicemail 107
Phone calls 107
Answer calls 107
Make calls 108
During a call 110
Make video calls 111
Make conference calls 111
Block calls and SMS 111
Turn on call waiting 113
View and delete call history 114
Contacts 116
Add contacts 116
Edit or delete contacts 117
Star your favourite contacts 118
Sort contacts 119
Share contacts 119
Voicemail 121
Use voicemail 121
Send all calls from contact to voicemail 122
Music 123
Listen to the radio 123
Listen to music 124
Transfer music files 126
Connect a MIDI device 127
Battery 128
Charge phone 128
Extend battery life 128
Use Battery Saver mode 130
Replace battery 130
Storage 132
About storage options 132
Manage phone storage 132
Manage SD card 134
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Find downloaded files 136
Recover recently deleted files 137
Upload music to cloud 137
Upload photos and videos 137
Scan documents and make copies 138
Network and Internet 140
Connect with Wi-Fi 140
Use Aeroplane mode 141
Control data usage 141
Share your internet connection 143
Connect to VPNs 145
Connected devices 147
Connect with Bluetooth™ 147
Connect with Wi-Fi Direct 149
Cast screen or media to TV 149
Transfer files between phone and computer (USB) 151
Print from your phone 152
Other settings 154
Apps & notifications 154
Change app settings 154
Manage notifications 155
Display 158
Stop automatic rotation 158
Choose colour mode 158
Adjust screen colours at night 158
Adjust screen brightness 159
Change font and display size 159
Change background colour 160
Change screen timeout 160
Security & location 161
About security 161
Protect against harmful apps 161
Set up lost phone features 162
Lock and unlock phone 163
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Set screen lock 163
Unlock with trusted devices 165
Unlock with your face 166
Unlock at trusted places 167
Keep phone unlocked while it's on you 168
Unlock with voice commands 168
Use location services 169
Lock SIM card 170
Accounts 172
Add or remove accounts 172
Sync accounts and apps 173
Manage information in your Google account 174
System 175
Set up emergency information 175
Record your IMEI number 175
Find legal and product information 175
Customise the keyboard 176
Use multiple languages 177
Users and guests 179
Share your phone 179
Add, modify and remove users 180
Add or delete a guest 181
Fix a problem 182
Hardware issues 182
Phone is slow or unstable 182
Phone feels warm or hot 182
Phone won't turn on 183
Phone restarts or crashes 184
Screen is frozen or won't respond 184
SD card problems 185
Call and SIM issues 188
Problems making/receiving calls 188
Problems during calls 190
Battery issues 193
Charging problems 193
Battery drains too fast 193
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Bluetooth, Wi-Fi, USB issues 195
Bluetooth problems 195
Wi-Fi problems 197
Can't transfer files or connect to computer 198
Account and sign-in issues 200
Forgot the unlock code 200
Can't sign in to Google 200
Account sync issues 200
App issues 202
App or widget problems 202
Messaging problems 203
Camera problems 205
Maintenance procedures 207
Update Android software 207
Reset Wi-Fi, mobile data and Bluetooth 207
Reset phone 208
See more help 210
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Hardware diagram
1. Front camera (To learn more, open the Camera app and touch > .)
2. Earpiece/speaker
3. Headset jack
4. Microphone
5. Volume up/down button
6. Power button
7. USB port for charging, transferring files, sharing connection with tethered devices.
Set up phone 1

1. Back camera (To learn more, open the Camera app and touch > .)
2. LED flash
3. Notch for removing back cover so you can insert a SIM or SD card or replace the battery
Insert and remove SIM and SD cards
Remove back cover
1. Turn your phone upside down and put your fingernail in the notch on the bottom corner.
2. Pry the cover off. Don't be afraid to use a little muscle.
Set up phone 2

Replace SIM or SD card
1. To remove the SD card, slide it out.
2. To remove the SIM card, slide the pin forward.
Then, pull the card out.
3. To insert a SIM, slide it into the SIM slot with the gold contacts facing down.
4. To insert an SD card, slide the SD card into the slot on top of the SIM.
Set up phone 3

Replace back cover
Snap the cover on.
Choose SD card
Your phone supports a microSD card up to 256 GB.
If the card is for portable storage (different devices can use cards), a Class 2, 4 or 6 card is
sufficient.
If the card is for internal storage (used by phone only), use a high-speed card such as UHS-1
type for best performance. Don't use Class 2, 4 or 6 cards, which are much slower than your
phone's internal storage.
Set up SD card
When you insert an SD card, your phone automatically configures the card as portable storage
for media files: photos, videos and music. Because it's portable, you can easily swap the card
and its content between devices.
Set your storage location within media apps, such as Camera and Play Music .
If you want to store apps on your SD card, you'll need to format it as internal storage. Be sure to
buy the right type of card, depending on how you're going to format it.
Fix a problem
If you're having problems, try these troubleshooting steps:
Set up phone 4

•SIM card
•SD card
Add or remove accounts
Add Google account
When you set up your phone, you were prompted to add a Google account. If you skipped this,
be sure to set one up now so you can download apps from Play Store, get a customised
information feed and take full advantage of the Calendar, Gmail and other apps included with
your account.
To add a Google account:
1. Go to Settings .
2. Touch Accounts > Add account.
3. Touch Google and follow the on-screen instructions to add an existing account or to create
a new one.
4. Once the account is added, Calendar , Contacts and other account features and apps are
updated with information from that account. You can review and change what syncs with
your phone for that account.
Tip: Keep your apps up to date. To see if newer versions of the apps associated with your
Google account are available, open the Play Store app and touch > My apps & games.
Add non-Google account
Non-Google accounts are automatically added when you:
• Set up corporate email
• Set up personal email for non-Gmail addresses
• Install apps that require a username/password to log in, such as messaging, shopping or
streaming content
To review these accounts or add another:
1. Go to Settings .
2. Touch Accounts > Add account.
3. Touch the type of account to add and follow the onscreen instructions.
If you don't see the type of account you want to add, install the related app from Play Store,
then sign in to your account through the app.
Set up phone 5

4. Once the account is added, account-related features and apps are updated with
information from that account. To review and change what syncs with your phone, touch
the account type, then account name.
Remove account
If you remove an account, information you synced will be removed from your phone, but it is not
deleted from your account.
To remove other accounts:
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch REMOVE ACCOUNT.
Tip: If you have trouble removing a corporate account, go to Settings > Security &
location > Device admin apps and remove the tickmark for the account, then try to remove
it again.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
Set up phone 6

3. Touch Advanced settings.
4. Change any of the options:
• To change voicemail service from your provider to another voicemail service or app,
touch Service.
• To change the number dialled to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
• Gmail
• Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
• When you open the Gmail app for the first time, you'll see your email for that account.
You're already set up.
•To set up additional accounts, open Gmail and touch > Settings > Add account.
If you didn't add a Google account to your phone and want to set up email for an IMAP/POP
provider (an address that's not Gmail):
1. Open the Gmail app.
2. Follow the on-screen instructions to enter your email address, password and account
options.
If you have problems setting up the account, read Google's help for Gmail .
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronise emails,
calendar events and contacts with the Microsoft Exchange server. Before you start, you'll need
the following information from your company's IT department:
• Email address
• Email password
• Domain name
• Username
• Server name
• Security type/SSL settings
Set up phone 7

• Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
• If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch > Settings > Add
account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password and other
information from your company's IT department.
Switch account views
In the Gmail app, touch your profile icon, then select an account.
To open each inbox with one touch from your Home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your Home screen.
Make it yours
Now that you're up and running (battery charged, contacts imported, accounts added), it's time
for fun:
• Set the wallpaper.
• Assign ringtones or photos to friends you call.
• Find some games.
• Play some music.
To protect your phone, be sure to:
• Set up a screen lock.
• In case you ever lose your phone, set up Find My Device and record your IMEI number.
You'll probably also want to:
• Set up your Bluetooth and Wi-Fi connections.
• If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 8

• Set your schedule for Do not disturb , to automatically silence your phone when you don't
want to be interrupted.
Tip: if you've forgotten your new number, go to Settings > System > About phone >
Phone number.
Set up phone 9

Visual assistance
Adjust colours if you are colour blind
1. Go to Settings > Accessibility.
2. Touch Colour correction and turn Use colour correction on .
3. Touch Correction mode and choose an option.
How you see colours Option to choose
It's difficult to tell violet from blue. Yellow and green
appear redder.
Deuteranomaly (red-green)
Colours aren't bright. Red, orange and yellow
appear greener.
Protanomaly (red-green)
It's difficult to tell yellow and red from pink. Blue
appears greener.
Tritanomaly (blue-yellow)
Colour correction is an experimental feature and might not work correctly everywhere on your
phone.
Use magnification gestures and icon
You can magnify the screen by triple tapping it or by touching by the navigation buttons.
To enable these gestures and add the icon:
1. Go to Settings > Accessibility > Magnification.
2. Adjust settings as needed:
•To use gestures to zoom in and out, touch Magnify with triple tap and turn it on .
•To add , touch Magnify with button and turn it on .
Then, use these gestures:
•To zoom in/out, touch or triple-tap the screen.
•To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move
around the screen, then lift your finger to zoom out.
• To scroll while zoomed in, drag two fingers across the screen.
Set up phone : Accessibility settings 10

• To adjust the zoom, pinch fingers together or apart.
You can't zoom in on the keyboard or the buttons.
Tip: You can also adjust font and display size.
hear or feel when you touch the screen
1. Go to Settings > Sound > Advanced.
2. Do any of the following:
• to hear a tone when you dial a number, turn on Dial pad tones.
• to hear a click when you lock or unlock the screen, turn on Screen locking sounds.
• to hear a click when you touch something on the screen, turn on Touch sounds.
• to feel a vibration when you type on the keyboard, turn on Touch vibration.
• To hear a tone when your phone starts, turn on Power on sounds.
Hear notification sounds
You can assign a ringtone for notifications from specific apps.
You can also control sounds used to notify you of other events:
1. Go to Settings > Sound > Advanced.
2. To hear when your phone begins charging and reaches a full charge, turn Charging
sounds on .
Use TalkBack to read screens
Hear descriptions of everything you touch.
Enable TalkBack.
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use service on .
3. Touch Settings and set the options you want.
When TalkBack is on.
• Touch an item. Your phone speaks the name.
• Start typing. Your phone speaks each number or letter.
• Drag status bar down. Your phone speaks all of the notifications.
Set up phone : Accessibility settings 11