V1/08/2020 | CSO1005-CNR
The Warranty
We warrant that the Product is free from defects in
workmanship and materials for the Warranty Period.
What we must do if the Product is Defective
Subject to the conditions of warranty set out in clause 3, if the
Product is found to be defective and is returned to the place of
purchase at your expense during the Warranty Period, we will
repair or replace the Product free of charge.
What Products are Covered Under the Warranty
This limited warranty applies to domestic use only, and
covers defects in material and workmanship in the following
components of the Multistore wardrobes and interior organizers
Frames
Shelves
Drawer Boxes
Doors
Door Tracks
Hang Rails
What Products are Not Covered Under the Warranty
Drawer Runners
Hinges
Wheels
Guides
Pull out racks
Spinning Corner Organiser
Pull out mirror
What you must do to Claim Under the Warranty
In order to claim under the Warranty, you must:
3.1 Be able to show that the damage or defect has arisen
solely from faulty materials or manufacture;
3.2 Be able to show that the Product has not been misused,
mistreated, damaged or neglected by physical means
including but not limited to, fair wear and tear, natural
colour variations or fading, faulty installation or damage
caused by retting small replacement items, overloading
or movement caused by natural movement of other
structures, pests, accidents or acts of God, after purchase;
3.3 Be able to show that you have fullled your Product
Maintenance Obligations;
3.4 Be able to show that the Product has not been used,
including altered, modied or repaired, in a manner
inconsistent with the Prescribed Purpose;
3.5 Be able to show that the Product has not at any time
been:
a. Exposed to excessive heat, moisture, ultra-violet or
physical or chemical abuse (such as oor and paint
strippers and other harsh or inappropriate cleaning
chemicals i.e. bleach);
b. Installed in a portable or mobile building or structure,
including but not limited to a caravan or boat;
c. Re-installed at a location other than the original
installation site; or
d. Inadequately supported by any structure to which it is
installed;
3.6 Be able to show that the Product was inspected and
accepted within forty-eight (48) hours of the purchase;
3.7 Be able to show that you are the original purchaser by
production of the original receipt of purchase clearly
showing the Date of Purchase;
3.8 Pay all transportation charges incurred in returning the
defective Product (or parts thereof) for repair, together
with the cost of returning them to you.
Other Important Information in Relation to the Warranty
4.1 Our Liability pursuant to this Warranty is (to the extent it is
lawful to do so) limited to the cost of repair or replacement
of the Product. We shall not in any circumstances be
liable for physical or nancial injury, loss or damage or for
consequential loss or damage of any kind arising from the
Product or its use or application by you.
4.2 This Warranty is non-transferable and does not apply to
any purchaser who bought the product from a reseller or
distributor not authorised by us, including but not limited
to purchases from internet auction sites or purchases
considered as second-hand goods.
4.3 Should the Product prove to be irreparable, we reserve the
right to substitute an equivalent product if available or to
retract the Warranty if no replacement is available.
4.4 The benets provided to you by the Warranty are in
addition to other rights and remedies available to you.
Who is Giving the Warranty?
The entity giving the Warranty is:
Star Business Investments Pty Ltd trading as Multistore Solutions
ACN 629 598 161
9 Nevilles Street, Underwood QLD 4119
Phone: (07) 3208 6799 Email: admin@multistore.com.au
Denitions
"the Date of Purchase" means the date the Product is
purchased and fully paid for from an authorised retailer as
evidenced by the properly dated receipt issued to you at the
time of purchase on or after 1st July 2019.
"Product Maintenance Obligations" means cleaning the Product
with high performance thinners. Although the timber joinery
products are dened as moisture resistant, there is a likelihood
of some swelling in thickness and change in dimensions if they
are exposed to the elements for protracted periods. Care must
be taken to avoid excessive amounts of water remaining in
contact with your Product and to ensure the Product is not
neglected in storage or on site. Harsh or inappropriate cleaning
chemicals, i.e. bleach, must never be used to clean your
Product.
"the Product" means Multistore Solutions timber joinery
products.
"We, Our or Us" means Star Business Investments Pty Ltd
trading as Multistore Solutions.
"the Warranty Period" means ten (10) years from the Date of
Purchase.
"the Prescribed Purpose" means for use solely and exclusively
as a storage unit for personal domestic and household use.
“You” means the purchaser of the Product.
Limited Manufacturer’s Warranty for
Multistore Solutions Timber Joinery Products
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
