NCR 7454 User manual

NCR 7454 Retail Terminal
Release 2.1
Hardware User’s Guide
18004
NCR
B005-0000-1256
Issue G

The products described in this book are licensed products of NCR Corporation.
NCR is a registered trademark of NCR Corporation.
Microtouch is a registered trademark of 3M.
Sound Blaster is a registered trademark of Creative Technology Ltd. in the United States and/or other
countries.
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.
Microsoft, Windows, Windows NT, and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
DiskOnChip is a trademark or registered trademark of M-Systems in the United States.
Novell and Netware are either registered trademarks or trademarks of Novell, Inc. in the United States and
other countries.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Ghost is a registered trademark of Symantec Corporation in the United States and other countries.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book.
Address correspondence to:
Manager, Information Products
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30096
Copyright © 2002
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system
integrators, and field engineers.
Notice: This document is NCR proprietary information and is not to
be disclosed or reproduced without consent.
Safety Warnings
Fuse Replacement
Caution: For continued protection against risk of fire, replace only
with the same type and ratings of fuse.
Attention: Pour prévenir et vous protéger contre un risque de feu,
remplacer la fusible avec une autre fusible de même type, seulement.
Power Supply Cord Used as Disconnect Means
Caution: The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.
Attention: Le cordon d'alimentation est utilisé comme interrupteur
général. La prise de courant doit être située ou installée å proximité du
matériel et être facile d'accés.
Warning: DO NOT connect or disconnect a printer, keyboard, or
any other terminal-powered peripheral while the terminal is
powered on. Doing so may result in peripheral or system damage.
Warning: The NCR 7454 must be mounted securely to prevent a
hazard. It must be installed in accordance with local building codes.
The post or wall on which the unit is mounted should be able to
withstand four times the weight of the unit, which is approximately
20 lbs. (9 kg).

ii
Lithium Battery Warning
Caution: Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type as recommended by the
manufacturer. Discard used batteries according to the manufacturer’s
instructions.
Attention: Il y a danger d'explosion s'il y a remplacement incorrect de
la batterie. Remplacer uniquement avec une batterie du même type ou
d'un type recommandé par le constructeur. Mettre au rébut les
batteries usagées conformément aux instructions du fabricant.
Peripheral Usage
This terminal should only be used with peripheral devices that are
certified by the appropriate safety agency for the country of installation
(UL, CSA, TUV, VDE) or those which are recommended by NCR
Corporation.
Environmental Consciousness
NCR is demonstrating its concern for the environment by designing an
intelligent power management system into this terminal that operates
efficiently whether the system is in a stand-alone or network
environment.

iii
References
•NCR 7454 Retail Terminal Hardware Service Guide
(B005-0000-1342)
•NCR 7454 Retail Terminal Site Preparation Guide
(B005-0000-1257)
•NCR 7454 Retail Terminal Software User’s Guide
(B005-0000-1259)
•NCR 7401/7454 Retail Terminal Parts Identification Manual
(B005-0000-1072)
•NCR 7401/7454 Retail Terminal Diagnostics and Troubleshooting Guide
(B005-0000-1101)
•NCR FitClient Software User’s Guide
(B005-0000-1235)

iv

v
Table of Contents
Chapter 1: Product Overview
Introduction......................................................................1-1
Serial Number/Model Number Label..........................1-2
Hardware Modules .........................................................1-3
Base Unit ....................................................................1-3
Hardware Options ....................................................1-4
Terminal Components not Supported...............1-6
System Configuration Diagram.....................................1-7
Hardware Module Descriptions....................................1-8
Processor Board.........................................................1-8
Processor/Chip Set...............................................1-8
Video Subsystem ..................................................1-8
Ethernet 10/100Base-T LAN
Communications...................................................1-9
Wireless LAN Communications.......................1-10
Universal Serial Bus ...........................................1-11
Serial Ports...........................................................1-12
Hardware Monitor .............................................1-13
PCI Expansion Header.......................................1-13
IDE Header..........................................................1-13
Audio....................................................................1-13
Magnetic Stripe Reader......................................1-14
Touch Screen Controller ....................................1-14
Processor Board Connectors .............................1-14
Flash Disk ............................................................1-15
NCR Retail Specific Hardware .........................1-15
Board BIOS ..........................................................1-18

vi
BIOS Upgrades....................................................1-19
Operator Display.....................................................1-21
LCD Adapter Board ...........................................1-21
LCD Backlight Inverter Module .......................1-22
Touch Screen .......................................................1-22
NCR 7454 Integrated Customer Display .............1-23
NCR 5973 International VFD Customer Display1-24
Table Top Mount ................................................1-24
16" High Post Mount..........................................1-24
Features...........................................................................1-25
Magnetic Stripe Reader..........................................1-25
Printer Options........................................................1-26
7158 Printer..........................................................1-26
7166 Printer..........................................................1-27
7194 Printer..........................................................1-27
7196 Printer..........................................................1-28
2214 Printer..........................................................1-28
Other Integrated Devices and Indicators ............1-29
Hard Disk Drive..................................................1-29
Reset Switch.........................................................1-29
Internal Speaker..................................................1-29
POS Connector Board ........................................1-30
Motion Sensor .....................................................1-30
Power/Status LED .............................................1-31
Power OK LED....................................................1-31
LAN Status LEDs................................................1-31
Power Supply......................................................1-32
Integrated Speaker Module (Optional) ...........1-32
USB RS-232 Port Server......................................1-33
Additional Pentium III Connectors..................1-34

vii
Chapter 2: Hardware Installation
Introduction......................................................................2-1
Installation Summary ...............................................2-1
Installation Restrictions ..................................................2-2
Connecting the Cables ....................................................2-3
Accessing the Cable Connectors.............................2-3
Routing the Cables....................................................2-4
Identifying the Cable Connectors...........................2-5
Installing Peripherals ......................................................2-6
Installing a Transaction Printer...............................2-6
7158 Printer............................................................2-6
7166 Printer............................................................2-7
7194 Printer............................................................2-8
7196 Printer............................................................2-9
2214 Printer..........................................................2-10
Installing a Remote Customer Display ................2-11
7454-K453 Remote Customer Display .............2-11
5972-1100 Remote Customer Display ..............2-13
5973 International VFD Customer Display.....2-15
Installing a High-Post Integrated Customer
Display......................................................................2-17
Installing a Cash Drawer .......................................2-23
Installing a Second Cash Drawer .....................2-24
Mounting the 7454.........................................................2-25
Wall Mounting a Tilt Mount .................................2-26
Finalizing the Installation.............................................2-27
Completing the OS Installation (WinNT) .......2-27
Completing the OS Installation (Win98) .........2-27
Completing the OS Installation (Win95) .........2-28
Completing the OS Installation (DOS) ............2-28
Setting Auto-Logon (WinNT Terminal).....................2-29

viii
Installing a Serial Mouse ..............................................2-34
Guidelines for Calibrating the Touch Screen ............2-35
Calibration Procedure ............................................2-35
Summary..................................................................2-37
Out-of-Box Failures .......................................................2-37
Chapter 3: Setup
Introduction......................................................................3-1
Entering Setup Without a Keyboard......................3-1
Entering Setup Using a Keyboard ..........................3-2
How to Select Menu Options ..................................3-2
Restoring Factory Settings .......................................3-3
Setup Menus (Pentium)..................................................3-4
Main Menu.................................................................3-4
System Time and Date .........................................3-4
Legacy Diskette.....................................................3-4
Primary Master .....................................................3-5
Memory Cache......................................................3-6
Advanced Menu........................................................3-8
I/O Device Configuration ...................................3-8
Multiple ROM Menu..........................................3-12
Plug and Play O/S..............................................3-13
Reset Configuration Data ..................................3-14
PS/2 Mouse .........................................................3-14
Large Disk Access...............................................3-15
Secured Setup Configurations ..........................3-15
PCI Configuration ..............................................3-16
Security Menu Options ..........................................3-19
Set Supervisor/User Password ........................3-19
Password on Boot ...............................................3-20
Power Menu Options .............................................3-21

ix
Power Savings.....................................................3-21
Fixed Disk ............................................................3-23
Video ....................................................................3-23
IDE Drive/PCI Bus Monitoring .......................3-23
Boot Menu Options.................................................3-24
System Boot Sequence........................................3-24
Continuous POST ...............................................3-24
Exit Menu Options..................................................3-25
BIOS Default CMOS Values (Pentium)................3-26
Main Values.........................................................3-26
Advanced Values................................................3-28
I/O Device Configuration .................................3-28
PCI Configuration ..............................................3-29
Interrupts (Pentium)...............................................3-30
Memory Map (Pentium) ........................................3-31
Setup Menus (Pentium III/Celeron)...........................3-32
Main Menu...............................................................3-32
System Time and Date .......................................3-32
Legacy Diskette...................................................3-33
Primary Master ...................................................3-33
Advanced Menu......................................................3-34
Cache Memory....................................................3-35
I/O Device Configuration .................................3-37
Serial Port x..........................................................3-37
Floppy Disk Controller ......................................3-40
System Monitors .................................................3-45
Multiple ROM Menu..........................................3-46
Beep Error Codes................................................3-47
Advanced Chipset Control....................................3-48
ECC Config..........................................................3-50
Security Menu Options ..........................................3-54

x
Set Supervisor/User Password ........................3-54
Diskette Access ...................................................3-55
Fixed Disk Boot Sector .......................................3-55
Password on Boot ...............................................3-56
Power Menu Options .............................................3-57
Power Savings.....................................................3-57
IDE Drive Monitoring........................................3-59
PCI Bus Monitoring............................................3-59
Video Power State Control................................3-59
Boot Menu Options.................................................3-60
Exit Menu Options..................................................3-61
BIOS Default CMOS Values (Pentium
III/Celeron)..............................................................3-62
Main Values.........................................................3-62
Advanced Values................................................3-63
Security Values....................................................3-68
Power Values.......................................................3-68
Exit Values...........................................................3-68
Interrupts (Pentium III/Celeron) .........................3-69
Memory Map (Pentium III/Celeron)...................3-70
Chapter 4: Operating System Recovery
Introduction......................................................................4-1
Prerequisites ..............................................................4-1
Updating Procedures................................................4-2
Completing the OS Installation (WinNT) .........4-4
Completing the OS Installation (Win98) ...........4-5
Completing the OS Installation (Win95) ...........4-6
Completing the OS Installation (DOS) ..............4-6
Gold Disk Contents.........................................................4-7

xi
Microsoft Operating System License
Agreements................................................................4-7
NCR 7454-32xx Win2000 Operating System
Recovery Software ....................................................4-8
NCR 7454-22xx Win2000 Operating System
Recovery Software ..................................................4-10
NCR 7454-32xx NT Operating System Recovery
Software....................................................................4-11
NCR 7454-22xx NT Operating System Recovery
Software....................................................................4-13
NCR 7454-32xx Win98 Operating System
Recovery Software ..................................................4-15
NCR 7454-22xx Win98 Operating System
Recovery Software ..................................................4-17
NCR 7454-32xx Win95 Operating System
Recovery Software ..................................................4-18
NCR 7454-22xx Win95 Operating System
Recovery Software ..................................................4-20
OS Recovery from a Larger Disk Image.....................4-21
Chapter 5: BIOS Updating Procedures
Introduction......................................................................5-1
Prerequisites ..............................................................5-1
Updating Procedures................................................5-2
BIOS Crisis Recovery ......................................................5-3
Recovery Procedures ................................................5-5
Cable/Connector Pin-Out Information........................5-8
Chapter 6: NCR 7454 4x20 Customer Display
Introduction......................................................................6-1
Viewing Area.............................................................6-1
Diagnostics.................................................................6-2

xii
Character Set ....................................................................6-3
Page 1 – International...........................................6-3
Page 2 – Japanese..................................................6-4
Page 3 – Code Page 850........................................6-5
Command Descriptions..................................................6-6
Structure/Logic Description ...................................6-6
Host/Retail VFD Command Interface...................6-6
Reset Display.........................................................6-8
Erase Display.........................................................6-8
Invalid Command ................................................6-8
Set Diagnostic State ..............................................6-9
Set Display State On.............................................6-9
Set Low Power State On ....................................6-10
Enable Cursor......................................................6-10
Disable Cursor.....................................................6-10
Set Screen Save Blank.........................................6-11
Set Screen Save Walk .........................................6-11
Turn On Screen Save..........................................6-11
Disable Screen Save Option ..............................6-12
Enable Character Blink ......................................6-12
Disable Character Blink .....................................6-12
Move Cursor Left................................................6-13
Move Cursor Right.............................................6-13
Move Cursor Up .................................................6-13
Move Cursor Down............................................6-14
Move Cursor To Specified Position .................6-14
Brightness Adjustment ......................................6-15
Read Display ID Byte.........................................6-15
Read Display ID String ......................................6-15
Display ESC Character.......................................6-16
Select Character Set n.........................................6-16

xiii
Read Display Data String ..................................6-16
Appendix A: Cables
Appendix B: Feature Kits
Kit Index .......................................................................... B-1
7401-K060 PCMCIA Port (Dual).................................... B-5
Installing the Dual PCMCIA Port.......................... B-5
2336-K033 PCMCIA Modem........................................... B-8
Installing the PCMCIA Modem ............................. B-8
Setting Up the PCMCIA Modem......................... B-10
Set-Up Option 1 ................................................. B-10
Set-Up Option 2 ................................................. B-11
2336-K007 CD-ROM Drive (External) ......................... B-12
Hardware Installation ........................................... B-13
Using the CD-ROM for OS Recovery and BIOS
Update ..................................................................... B-14
Installing the CD-ROM Drivers for Windows
Operation ................................................................ B-15
2336-K008 USB RS-232 Port Server (4 Port)................ B-17
Installation Procedures.......................................... B-18
Installing the Windows NT Drivers................ B-18
Installing the Windows 95 Drivers ................. B-19
7454-F072 RS-232 Port (Dual) ...................................... B-20
Installation Procedures.......................................... B-21
7454-K040 (8 MB) 7454-F041 (32 MB) Flash Disk ...... B-23
Installation Procedures.......................................... B-23
Installing the Chip ............................................. B-23
Setting the BIOS Parameter.............................. B-24
Installing the Driver .......................................... B-24
7453-K641 Serial Modem for 7194 Printer .................... B-25

xiv
Installation Procedures.......................................... B-25
Usage Restrictions.................................................. B-26

xv
Revision Record
Issue Date Remarks
A Sept 00 First issue (separated 7401 and 7454 sections out of
B005-0000-1069)
B Oct 00 Added new motherboard with Intel Pentium III/ Celeron
processors
C Feb 01 Updated to Release 2.0
Removed hardware service information from this
document which was previously called the 7454 Retail
Terminal Hardware Installation and Service Guide (B005-
0000-1256) and renamed it the 7454 Web Kiosk Hardware
User’s Guide (B005-0000-1256). The hardware service
information was placed in a new document, the 7454
Retail Terminal Hardware Service Guide (B005-0000-
1342).
D June 01 Updated Connector Row Bracket illustrations, updated
serial port information and added Dual RS-232 Port Kit
(7454-F072) installation instructions
E Aug 01 Additional updates for Release 2.0
F Jan 02 Updated for Release 2.1; updated Appendix A and
Appendix B; added BIOS Crisis Recovery procedures
G June 02 Removed all DSTN (Passive) LCD references.

xvi
Radio Frequency Interference Statements
Federal Communications Commission (FCC)
Information to User
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user
will be required to correct the interference at his own expense.
NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user’s authority to operate the equipment.
Canadian Department of Communications
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
règlement sur le brouillage radioélectriques édicté par le ministrère des
Communications du Canada.
Voluntary Control Council for Interference (VCCI)

xvii
Declaration of Conformity
Manufacturer’s Name NCR Corporation
Manufacturer’s Address NCR Corporation
Retail Solutions Division – Atlanta
2651 Satellite Boulevard
Duluth, GA 30096-5810
Type of Equipment Information Technology Equipment
Model Number Class 7454
Electrical Ratings (Input) 100-120 V/200-240 V, 2.0 A/1.0 A, 50-60 Hz
NCR Corporation, 1700 South Patterson Boulevard, Dayton, OH 45479,
USA, declares that the equipment specified above conforms to the
referenced EU Directives and Harmonized Standards.
EU Directive Harmonized Standard(s)
89/336/EEC (EMC) EN 55022: 1987 (CISPR 22)
EN 50082-1, Part 1: 1992
IEC 801-2: 1984
IEC 801-3: 1984
IEC 801-4: 1988
73/23/EEC (Low Voltage) EN 60 950: 1992 +A1+A2:1993 +A3:1995
Director of Quality Assurance
NCR Corporation
Retail Solutions Division — Atlanta
2651 Satellite Boulevard
Duluth, GA 30096-5810
European Contact:
International IP Counsel
206 Marylebone Road
London, NW1 6LY, England