NCR RealPOS 70 User manual

NCRRealPOS70(7402)
Release1.0
UserʹsGuide
B005‐0000‐1463
IssueA

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
NCRRealPOSiseitheraregisteredtrademarkortrademarkofNCRCorporationintheUnitedStatesand/or
othercountries.
NCRisaregisteredtrademarkofNCRCorporation.
NovellandNetwareareregisteredtrademarksofNovell,Inc.
PentiumisaregisteredtrademarkofIntelCorporation.
PowerMonIIisaregisteredtrademarkofSystemsEnhancementCorporation.
SoundBlasterisaregisteredtrademarkofCreativeTechnology,Ltd.
SoundFusionisaregisteredtrademarkofCirrusLogic,Inc.
Microsoft,Windows,andWindowsNTareregisteredtrademarksofMicrosoftCorporation.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,and
firmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.
Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consult
withyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,and
valueofthisbook.
Addresscorrespondenceto:
Manager,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Copyright©2004
ByNCRCorporation
Dayton,OhioU.S.A.
AllRightsReserved


i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system
integrators,andfieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnotto
bedisclosedorreproducedwithoutconsent.
Safety Warnings
Servicing
Thisproductdoesnotcontainuserserviceableparts.Servicingshould
onlybeperformedbyaqualifiedservicetechnician.
Fuse Replacement
Caution: Forcontinuedprotectionagainstriskoffire,replaceonly
withthesametypeandratingsoffuse.
Attention:Pourpréveniretvousprotégercontreunrisquedefeu,
remplacerlafusibleavecuneautrefusibledemêmetype,seulement.
Power Supply Cord Used as Disconnect Means
Caution: Thepowersupplycordisusedasthemaindisconnect
device.Ensurethatthesocketoutletislocated/installednearthe
equipmentandiseasilyaccessible.
Attention: Lecordondʹalimentationestutilisécommeinterrupteur
général.Laprisedecourantdoitêtresituéeouinstalléeåproximitédu
matérieletêtrefaciledʹaccés.
Lithium Battery Warning
Caution: Dangerofexplosionifbatteryisincorrectlyreplaced.
Replaceonlywiththesameorequivalenttypeasrecommendedbythe
manufacturer.Discardusedbatteriesaccordingtothemanufacturerʹs
instructions.

ii
Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectde
labatterie.Remplaceruniquementavecunebatteriedumêmetypeou
dʹuntyperecommandéparleconstructeur.Mettreaurébutles
batteriesusagéesconformémentauxinstructionsdufabricant.
Battery Disposal (Switzerland)
RefertoAnnex4.10ofSR814.013forbatterydisposal.
IT Power System
ThisproductissuitableforconnectiontoanITpowersystemwitha
phase‐to‐phasevoltagenotexceeding240V.
Peripheral Usage
Thisterminalshouldonlybeusedwithperipheraldevicesthatare
certifiedbytheappropriatesafetyagencyforthecountryofinstallation
(UL,CSA,TUV,VDE)orthosewhicharerecommendedbyNCR
Corporation.

Caution: DONOTconnectordisconnectaprinter,keyboard,orany
othernon‐USBterminal‐poweredperipheralwhiletheterminalis
poweredon.Doingsomayresultinperipheralorsystemdamage.
Environmental Consciousness
NCRisdemonstratingitsconcernfortheenvironmentbydesigningan
intelligentpowermanagementsystemintothisterminalthatoperates
efficientlywhetherthesystemisinastand‐aloneornetwork
environment.

iii
Grounding Instructions
Intheeventofamalfunctionorbreakdown,groundingprovidesa
pathofleastresistanceforelectriccurrenttoreducetheriskofelectric
shock.Thisproductisequippedwithanelectriccordhavingan
equipment‐groundingconductorandagroundingplug.Theplugmust
bepluggedintoamatchingoutletthatisproperlyinstalledand
groundedinaccordancewithalllocalcodesandordinances.Donot
modifytheplugprovided–ifitwillnotfittheoutlet,havetheproper
outletinstalledbyaqualifiedelectrician.Improperconnectionofthe
equipment‐groundingconductorcanresultinariskofelectricshock.
Theconductorwithinsulationhavinganoutersurfacethatisgreen
withorwithoutyellowstripesistheequipment‐groundingconductor.
Ifrepairorreplacementoftheelectriccordorplugisnecessary,donot
connecttheequipment‐groundingconductortoaliveterminal.Check
withaqualifiedelectricianorservicepersonnelifthegrounding
instructionsarenotcompletelyunderstood,orifindoubtastowhether
theproductisproperlygrounded.
Useonly3‐wireextensioncordsthathave3‐pronggroundingplugs
and3‐polereceptaclesthataccepttheproduct’splug.Repairorreplace
damagedorworncordsimmediately.

iv
References
•NCRRealPOS70HardwareServiceGuide
(B005‐0000‐1465)
•NCRRealPOS70SitePreparationGuide
(B005‐0000‐1464)
•NCRRealPOS70/EasyPoint42PartsIdentificationManual
(B005‐0000‐1466)
•NCRFitClientSoftwareUserʹsGuide(B005‐0000‐1235)
•NCRRealPOS70/EasyPoint42MigrationGuide(B005‐0000‐1500)

v
Table of Contents
Chapter1:ProductOverview
Introduction ...........................................................................................1‐1
HingedLCD ....................................................................................1‐2
HardwareOptions ................................................................................1‐3
OperatingSystems .........................................................................1‐4
RemovableMotherboardSled ......................................................1‐4
RemovablePowerSupply.............................................................1‐4
RemovableHardDisk....................................................................1‐4
LabelLocations......................................................................................1‐5
ModelNumbers ....................................................................................1‐6
HardwareModules...............................................................................1‐7
Pentium4EmbeddedATXMotherboard...................................1‐7
RetailDaughterCard.....................................................................1‐8
OtherHardwareFeatures .............................................................1‐8
HardwareModuleDescriptions .........................................................1‐9
Motherboard ...................................................................................1‐9
Processor/ChipSet .....................................................................1‐9
Montara‐GMLGMCH(852GMGraphics&Memory
ControllerHub) ..........................................................................1‐9
SouthBridgeFeatures .............................................................1‐10
VideoMemory..........................................................................1‐10
BIOSMemory ...........................................................................1‐11
Video..........................................................................................1‐11
PowerManagement.................................................................1‐13
CashDrawerSupport..............................................................1‐14

vi
PowerLED ................................................................................1‐14
MSR............................................................................................1‐14
GraphicsSubsystem.................................................................1‐15
PrinterOptions....................................................................................1‐18
NCR7167Printer..........................................................................1‐18
NCR7197Printer..........................................................................1‐18
OperatorDisplays...............................................................................1‐19
596412.1‐InchTouchScreen .......................................................1‐19
Features .....................................................................................1‐20
594212.1‐INCHColorLCD.........................................................1‐22
7452‐K309/K4049‐InchMonochromeCRT...............................1‐23
7452‐K41915‐InchColorCRT.....................................................1‐23
NCR5932Keyboards .........................................................................1‐24
109‐KeyUSBKeyboard ...............................................................1‐24
Features .....................................................................................1‐25
115‐KeyPS/2BigTicketKeyboard.............................................1‐27
68‐KeyPS/2POSKeyboard.........................................................1‐27
Features .....................................................................................1‐28
NCR59722x20RemoteCustomerDisplay.....................................1‐31
TallPostModels ...........................................................................1‐31
DesktopModels............................................................................1‐32
Features..........................................................................................1‐32
NCR59732x20InternationalVFDCustomerDisplay ..................1‐33
Features..........................................................................................1‐33
SystemConfigurationDiagram ........................................................1‐34
Compatibility.......................................................................................1‐35
LANCommunications.................................................................1‐35
ApplicationProgrammability.....................................................1‐35
OperatingSystemInformation...................................................1‐35

vii
Chapter2:HardwareInstallation
Introduction ...........................................................................................2‐1
InstallationSummary.....................................................................2‐1
InstallationRestrictions........................................................................2‐2
InstallingPeripherals............................................................................2‐3
PeripheralCableRouting ..............................................................2‐3
AccessingtheCableConnectors...................................................2‐4
CableConnectorIdentification.....................................................2‐5
PS/2Keyboard/MouseCableConnections .................................2‐6
MouseInstallationRestriction..................................................2‐6
InstallinganNCR596412.1‐inchTouchLCD............................2‐7
DVICableConnections .............................................................2‐8
RS‐232CableConnections ........................................................2‐9
Installinga594212.1‐InchLCDMonitor ..................................2‐10
InstallingtheTransactionPrinter...............................................2‐11
USBInstallation........................................................................2‐11
RS‐232Installationw/PowerfromPoweredUSB................2‐12
InstallinganNCR5972RemoteCustomerDisplay.................2‐13
TallPostModels .......................................................................2‐13
DesktopModels............................................................................2‐14
CableConnections ...................................................................2‐15
InstallingaCashDrawer.............................................................2‐16
InstallingaSecondCashDrawer ...............................................2‐17
CalibratingtheTouchScreen ............................................................2‐18
CalibrationUsingMicroTouch(Windows) ..............................2‐19
CalibrationUsingMicrocal(DOS) .............................................2‐21
Summary ...................................................................................2‐22
Out‐of‐BoxFailures ......................................................................2‐23

viii
Chapter3:Setup
EnteringSetup .......................................................................................3‐1
KeyboardShortcuts ..............................................................................3‐1
HowtoSelectMenuOptions ..............................................................3‐3
BIOSDefaultValues .............................................................................3‐4
MainMenu ......................................................................................3‐4
AdvancedMenu .............................................................................3‐4
PCI/PnPMenu ................................................................................3‐7
BootMenu .......................................................................................3‐8
SecurityMenu...............................................................................3‐10
ChipsetMenu................................................................................3‐10
Chapter4:OperatingSystemRecovery
Introduction ...........................................................................................4‐1
Prerequisites....................................................................................4‐1
ConnectinganExternalCD‐ROMDrive.....................................4‐2
OSRecoveryProcedures ...............................................................4‐3
CompletingtheOSInstallation ....................................................4‐5
Windows2000 ............................................................................4‐5
WindowsNT4.0.........................................................................4‐5
WindowsXPe .............................................................................4‐5
GoldDiskContents...............................................................................4‐6
MicrosoftOperatingSystemLicenseAgreements.....................4‐6
OperatingSystemRestrictions .....................................................4‐7
StandbyandHibernateModeRestriction ..............................4‐7
NCR7402Win2000OSRecoverySoftware(LPIN:D370‐
0586‐0100) ........................................................................................4‐7
InstalledSoftware: .....................................................................4‐7
SoftwareDrivers.........................................................................4‐8

ix
SpecialSettings...........................................................................4‐8
Recommendation .......................................................................4‐9
NCRRealPOS7402WinNTOSRecoverySoftware(LPIN:
D370‐0587‐0100)............................................................................4‐10
InstalledSoftware: ...................................................................4‐10
SoftwareDrivers.......................................................................4‐10
SpecialSettings.........................................................................4‐10
Recommendation .....................................................................4‐12
NCR7402WindowsXPeOperatingSystemRecovery
Software(LPIN:D370‐0588‐0100)..............................................4‐13
InstalledSoftware: ...................................................................4‐13
SoftwareDrivers.......................................................................4‐13
SpecialSettings.........................................................................4‐14
Recommendation .....................................................................4‐14
Chapter5:BIOSUpdatingProcedures
Introduction ...........................................................................................5‐1
Prerequisites....................................................................................5‐1
ConnectinganExternalCD‐ROMDrive.....................................5‐2
UpdatingProcedures .....................................................................5‐3
BIOSCrisisRecovery............................................................................5‐5
RecoveryProcedures......................................................................5‐6
Cable/ConnectorPin‐OutInformation ..............................................5‐8
Chapter6:2x20CustomerDisplay
Introduction ...........................................................................................6‐1
GeneralSpecifications ..........................................................................6‐1
SerialCommunicationInterface .........................................................6‐1
CommandCodes...................................................................................6‐2

x
UserDefinedCharacterDefinition(08h,CODE,
Byte1…Byte5)..................................................................................6‐2
CharacterTableSelect(09h,TABLECODE) ..............................6‐3
ClearDisplay(12h).........................................................................6‐3
LuminanceControl(11h,LUMINANCE)...................................6‐3
CursorPosition(10h,POSITION) ................................................6‐4
Reset(13h) .......................................................................................6‐4
CharacterTablesandCodes .........................................................6‐4
CP437 ...........................................................................................6‐5
CP858 ...........................................................................................6‐6
CP866 ...........................................................................................6‐7
CP932 ...........................................................................................6‐8
Chapter7:CashDrawerInterface
Introduction ...........................................................................................7‐1
LogicDescription ..................................................................................7‐1
ComponentArchitecture .....................................................................7‐4
CodeChanges .................................................................................7‐4
Hardware/FirmwareInterfaces...........................................................7‐6
Dependencies/Assumptions/Constraints ........................................7‐10
HardwareDependencies.............................................................7‐10
SoftwareDependencies ...............................................................7‐10
SampleCode........................................................................................7‐10
CPPSourceFile:DarlingtonCDSample.cpp..............................7‐10
Headerfile:DarlingtonCDSample.h...........................................7‐26
AppendixA:Cables
PrinterCables .......................................................................................A‐1
ScannerCables......................................................................................A‐3

xi
7872or7875Scanner/Scale(RS‐232) ...........................................A‐3
7892Scanner(PoweredRS‐232) ..................................................A‐3
7882Scanner(PoweredRS‐232) ..................................................A‐3
7837Scanner(PoweredRS‐232) ..................................................A‐3
DisplayCables......................................................................................A‐4
VGADisplay,Mono......................................................................A‐4
VGADisplay,Color ......................................................................A‐4
CRTACPowerExtension ............................................................A‐4
5972VFDCustomerDisplay(PoweredRS‐232) .......................A‐5
DVItoDVI......................................................................................A‐5
PS/2‐RS‐232&Power ..................................................................A‐5
LCDPowerCable..........................................................................A‐6
CashDrawerCables ............................................................................A‐7
DualCashDrawer,Y‐Cable.........................................................A‐7
CashDrawer,ExtensionCable ....................................................A‐7
CommunicationsCable.......................................................................A‐7
Ethernet,10/100BaseT ...................................................................A‐7
KeyboardCables ..................................................................................A‐8
PS/2KeyboardExtension .............................................................A‐8
SignatureCapture/ElectronicPaymentTerminalCable ................A‐8
5945/5992EPT(RS‐232w/Power)................................................A‐8
PowerCables(AC)...............................................................................A‐9
AppendixB:FeatureKits
AppendixC:MemoryMap
DOSConsiderations...................................................................... C‐2


xii
Revision Record
Issue Date Remarks
ANov2003FirstIssue


xiii
Radio Frequency Interference Statements
Federal Communications Commission (FCC)
InformationtoUser
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassA
digitaldevice,pursuanttoPart15ofFCCRules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedin
acommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradio
frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstruction
manual,maycauseharmfulinterferencetoradiocommunications.Operationofthis
equipmentinaresidentialareaislikelytocauseinterferenceinwhichcasetheuser
willberequiredtocorrecttheinterferenceathisownexpense.
NCRisnotresponsibleforanyradioortelevisioninterferencecausedbyunauthorized
modificationofthisequipmentorthesubstitutionorattachmentofconnectingcables
andequipmentotherthanthosespecifiedbyNCR.Thecorrectionofinterference
causedbysuchunauthorizedmodification,substitutionorattachmentwillbethe
responsibilityoftheuser.Theuseriscautionedthatchangesormodificationsnot
expresslyapprovedbyNCRmayvoidtheuserʹsauthoritytooperatetheequipment.
Canadian Department of Communications
ThisClassAdigitalapparatuscomplieswithCanadianICES‐003.
ThisdigitalapparatusdoesnotexceedtheClassAlimitsforradionoiseemissions
fromdigitalapparatussetoutintheRadioInterferenceRegulationsoftheCanadian
DepartmentofCommunications.
CetappareilnumériquedelaclasseAestconformeàlanormeNMB‐003duCanada.
Leprésentappareilnumériquenʹémetpasdebruitsradioélectriquesdépassantles
limitesapplicablesauxappareilsnumériquesdelaclasseAprescritesdansle
règlementsurlebrouillageradioélectriquesédictéparleministrèredes
CommunicationsduCanada.
Voluntary Control Council for Interference (VCCI)


xiv
Declaration of Conformity
Manufacturer's Name NCRCorporation
Manufacturer's Address NCRCorporation
RetailSolutionsDivision–Atlanta
2651SatelliteBoulevard
Duluth,GA30096‐5810
Type of Equipment InformationTechnologyEquipment
Model Number Class7402
Electrical Ratings (Input) 100‐240Vac,6.0A,50‐60Hz
NCRCorporation,1700SouthPattersonBoulevard,Dayton,OH45459,
USA,declaresthattheequipmentspecifiedaboveconformstothe
referencedEUDirectivesandHarmonizedStandards.
EU Directive Harmonized Standard(s)
89/336/EEC(EMC)EN55022
EN55024
EN61000‐3‐2
EN61000‐3‐3
IEC61000‐4‐2
IEC61000‐4‐3
IEC61000‐4‐4
IEC61000‐4‐5
IEC61000‐4‐6
IEC61000‐4‐8
IEC61000‐4‐11
73/23/EEC(LowVoltage)EN60950
NCRCorporation
RetailSolutionsDivision—Atlanta
2651SatelliteBoulevard
Duluth,GA30096‐5810

Chapter 1: Product Overview
Introduction
NCR’sRealPOS70(alsoreferredtoasNCR7402)isascalable,retail‐
hardenedPoint‐of‐SaleSolutionwithanintuitivetouchscreen
interfacedesignedforextendedlifecycles,stability,andsuperior
availability.Engineeredtothriveinthemostdemanding
environments,theRealPOS70offersleadingretailersinHospitality,
ConvenienceStoresandGeneralMerchandiseaPOSplatformthat
offersthegreatestvaluefortheirPOSinvestment.
UnlikeotherPOSsolutions,theRealPOS70setsanewstandardby
offeringanunprecedentedcombinationofstandardfeaturesincluding
newembeddedtechnology,tool‐freeserviceability,andmaximum
configurationflexibility.
20950
Power Switch
Magnetic Stripe Reader


1-2 Chapter 1: Product Overview
Hinged LCD
TheRealPOS70utilizesatop‐hingedLCDwhichallowsextremely
quickandeasymotherboardaccess.TheLCDcanbecompletely
removedifnecessaryforupgradesorrepair.Functioningmuchlike
thehoodofacartogainaccesstotheengine,theLCDhasasecurity
mechanismallowingittobelockedintoplaceifdesired.
20932 


Chapter 1: Product Overview 1-3
Hardware Options
•Integrated3‐TrackISOMSR
•IntegratedStereoModule
•IntegratedInfraredSensor
•PCMCIA(forwirelessLAN)
•128MB,256MB,512MBnon‐ECCMemoryDIMMs
•256MBCompactFlash
•Cashdrawers
−2183Mid‐SizeCashDrawer(modular)
−2189Full‐SizeCashDrawer(modular)
−Dualcashdrawercable
•MSR
−ISO
−JIS
•Keyboard
−USBAlphanumericBigTicketKeyboard
−PS/2AlphanumericBigTicketKeyboard
•CustomerDisplays
−Integrated2x20VFD
−InternationalAPA(AllPointsAddressable)
•Printers
−7167ThermalReceipt/ImpactPrinter
−7197ThermalReceiptPrinter
•IntegratedPCMCIASlotAdapterBoard(TwoType2Slots):PCII/F

1-4 Chapter 1: Product Overview
•PCMCIAWirelessAdapterSupporting802.11Standard
•12‐InchLVDSTFTDisplay–DualBulbEnhancedBrightness
•3MTouchSystemsResistiveorCapacitiveTouchSensor
•Low‐ProfileATXPowerSupply–300Watts
Operating Systems
•DOS6.22(7402‐3xxx)
•WindowsNTWorkstation
•Windows2000Professional
•WindowsXPe
•WindowsXP(certified)
•Linux(certified)
Removable Motherboard Sled
ComplementingthehingedLCDisamotherboardtraymounting
mechanismwhichallowsthecomponenttobeeasilyremovedwithout
theuseoftools.
Removable Power Supply
The7402utilizesanintuitiveremovablerearcoverallowingeasy
accesstothepowersupply.ThePowerSupplyismountedonasled
whichpermitsremovalortoolfreeservice.
Removable Hard Disk
Removalofthebackcoverpermitseasyremovalofthefrontcover,
whichpermitstool‐freeremovaloftheharddisk.