NCR Columbus 800 User manual

NCR © 2015 All rights reserved.
User Guide
NCR Columbus800
Version 01.00

NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 2
© 2016 by
Orderman GmbH
Bachstrasse 59
5023 Salzburg –Austria
www.orderman.com
We accept no liability for errors or misprints.
Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH.
User Guide
NCR Orderman Columbus800
Version 01.00
Orderman accepts no responsibility for any damage or losses that arise from the use of this manual.
Orderman accepts no responsibility for any losses or claims by third parties that arise through the
use of Orderman devices.
The contents of this manual are subject to changes, which can be implemented without prior notice.
This guide does not constitute part of a contract.
Trademark: All brand and product names are trademarks or registered trademarks of their
corresponding companies.
Note: For further questions about operating the device, contact your Orderman
partner.

NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 3
Contents
1General information.........................................................................................................5
1.1 Warranty _________________________________________________________________________5
1.2 Serial Number and Labeling _________________________________________________________5
1.3 Safety notices_____________________________________________________________________6
1.3.1 Explanation of symbols 6
1.3.2 Safety Requirements 7
2NCR Orderman Columbus800.........................................................................................9
2.1 Introduction ______________________________________________________________________9
2.2 Features and Benefits _____________________________________________________________10
2.3 Mounting Configurations___________________________________________________________12
2.4 Customer Display Options _________________________________________________________13
2.5 Right Side Features (Port A) ________________________________________________________14
2.6 Left Sidecar Features (Port B) ______________________________________________________14
2.7 Specifications____________________________________________________________________15
3Operator Controls .......................................................................................................... 18
3.1 Power Switch ____________________________________________________________________18
3.2 Power LED ______________________________________________________________________18
3.3 Label Locations __________________________________________________________________19
4Hardware Installation.....................................................................................................20
4.1 Installation Notes _________________________________________________________________20
4.2 Ergonomic Workplace _____________________________________________________________22
4.3 Installing the Terminal _____________________________________________________________22
4.4 Installing the Power Supply ________________________________________________________23
4.5 Connecting the Peripheral Cables ___________________________________________________27
4.6 Cable Routing____________________________________________________________________28
4.7 Installing a Cash Drawer ___________________________________________________________30
4.8 Connecting AC Power _____________________________________________________________31
4.9 Connecting to a Network___________________________________________________________31
4.10 Starting Up the Columbus800_______________________________________________________32
4.11 Using External Connectors_________________________________________________________32
4.11.1 RJ12 Serial Port 32
4.11.2 RJ45 Serial Port 34
4.11.3 USB 3.0 Compliant Ports 36
4.11.4 Cash Drawer Kick Out (CDKO) Port 36
4.12 Comports assignment of the different Options ________________________________________37

NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 4
5Out-Of-Box Powering Up...............................................................................................38
5.1 Administrator Login_______________________________________________________________38
6Airflow Requirements.................................................................................................... 39
7Electrical Requirements ...............................................................................................40
8Installing Wall Mount with Expansion...........................................................................41
8.1 Installation Procedure _____________________________________________________________41
8.2 Power Supply Bracket _____________________________________________________________43
9Installing Wall Mount with no Expansion .....................................................................46
9.1 Installation Procedure _____________________________________________________________46
9.2 Power Supply Bracket _____________________________________________________________48
10 Dimensions..................................................................................................................... 50
10.1 Mounting Height__________________________________________________________________55
10.2 Power Supply Dimensions _________________________________________________________55
10.3 Power Supply Bracket _____________________________________________________________56
11 Using the Recovery Tool ............................................................................................... 57
11.1 Main Screen _____________________________________________________________________57
11.2 Create a backup and restore the machine_____________________________________________58
11.3 FAQ ____________________________________________________________________________61
12 Troubleshooting............................................................................................................. 62
12.1 HSR Platform Software Troubleshooting Tools ________________________________________62
12.1.1 General 63
12.1.2 Touch 64
12.1.3 Odometer 65
12.1.4 OPOS 66
12.1.5 Bezel LED 69
12.1.6 Test 70

NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 5
1 General information
This manual applies to NCR Orderman Columbus800 Point of Sale Terminal. The Columbus800
POS is available as a 12” (Model number P1235) and 15” (Model number P1535) Version, this
manual applies to both versions.
1.1 Warranty
All warranty claims must be addressed to your local Orderman contractual partners.
1.2 Serial Number and Labeling
The labeling provides information on certifications, standards, product descriptions and
manufacturer specifications. The serial number is used to uniquely identify the unit. You will find the
serial number on the backside of the housing.
Fig. 1: Serial and Product number Columbus800

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Orderman GmbH (Part of NCR Corporation) 6
1.3 Safety notices
1.3.1 Explanation of symbols
Icons and signal words indicate the degree of danger that will result, unless actions to reduce
damage are taken.
Caution
Caution means that minor property damage can occur. Caution is highlighted by
horizontal lines above and below the text.
Warning
Warning means that minor personal injury or serious damage to property can occur.
Warnings are highlighted by horizontal lines above and below the text.
Danger
Danger means that serious personal injury can occur.
In particularly serious cases, there is danger to life. Danger is highlighted by horizontal
lines above and below the text.
Notes
Notes are indicated in the text by the adjoining icon. Notes contain important
information in cases in which there are no imminent dangers for personnel or
equipment. Notes are highlighted by horizontal lines above and below the text.
Tips
Tips describe non-binding recommendations. Tips are highlighted by horizontal lines
above and below the text.

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1.3.2 Safety Requirements
The NCR Orderman Columbus800 POS conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).
Warning
The on/off switch is a logic switch only. The AC line voltage primaries are live at all
times when the power cord is connected. Therefore, disconnect the AC power cord
before opening the unit to install features or service this terminal
Lithium Battery Warning
Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase voltage not
exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the appropriate safety
agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by
NCR Corporation.
Warning
DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.

NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 8
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric
current to reduce the risk of electric shock. This product is equipped with an electric cord having an
equipment-grounding conductor and a grounding plug. The plug must be plugged into a matching
outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do
not modify the plug provided –if it will not fit the outlet, have the proper outlet installed bya qualified
electrician. Improper connection of the equipment-grounding conductor can result in a risk of electric
shock.
The conductor with insulation having an outer surface that is green with or without yellow stripes is
the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the equipment-
grounding conductor to a live terminal. Check with a qualified electrician or service personnel if the
grounding instructions are not completely understood, or if you are in doubt as to whether the
product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-polereceptacles that
accept the product’s plug. Repair or replace damaged or worn cords immediately.

NCR Orderman Columbus800 User Guide V01.00 NCR Orderman Columbus800
Orderman GmbH (Part of NCR Corporation) 9
2 NCR Orderman Columbus800
2.1 Introduction
Fig. 2: Columbus800 Introduction
The NCR Orderman Columbus800 is a Point-of-Sale (POS) teriminal designed for the restaurant
and foodservice environment. The terminal utilizes a next generation Intel® Celeron™ Processor
N3160 (Quad core, 2.24 GHz). The highly efficient processor offers great performance, but with
lower power consumption for a more reliable design. The POS terminal is available with a 15-inch or
12-inch display with a projected capacitive (PCap) touch screen.

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2.2 Features and Benefits
Features
Benefits
Intel® Celeron™ Processor N3160
(Quad core, 2.24 GHz).
Fast performance, powerful quad-core and very
low power. Long life cycle commitment from Intel.
Quad-Core Technology
Integrates four complete execution cores in a
single processor providing advancements in
simultaneous computing.
NCR Countertop Enclosure
Fully integrated, low-profile, water, and tamper
resistant housing for high functional retail
interaction.
CableLock™ System
Cable management system that uses a cable
strap to secure cable connections for better
reliability.
15” XGA (1024x768) LED LCD
Primary Display or
12” XGA (1024x768) LED LCD
Primary Display.
Energy efficient and long life LED display.
Excellent brightness, contrast, and color depth.
Enables the proper display of high-quality
graphics to ease use and decrease training time
for retail employees or to directly engage the
consumer.
Software–adjustable Brightness and
Contrast Control for Main Display
Better display characteristics for user as well as
significantly increased bulb life for main display.
Integrated projected capacitive
screen controller
Flat front, zero bezel modern design. Capacitive
screen offers greater durability and display clarity
with full multi-touch support.
SATA Flash Storage SSD Options
Large capacity 40GB solid-state drive (SSD) 2.5”
flash drive. Additional capacities may be
available. No moving parts for increased uptime
and better reliability.
Integrated Stereo, Speakers
Provides high-quality feedback for user
interaction.
System Management features
Supports ACPI, SMBIOS, DMI, SNMP, WfM, and
PXE. Also supports metering, remote desktop,
remote execution, BIOS update, system inventory
and asset management.
Recovery Tool
Supports password secure image capture and
restore with easy one button interface.
1 PCI Express Minicard connector
(half height)
Provides expansion slots typically for integrated
wireless card.

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Features
Benefits
5 Serial Ports (3xRJ12 powered @
12v, 2xRJ45 powered @12v or 5v)
Provides data I/O with any USB peripheral. Fast
data rates with USB.
Note: Low Speed only USB devices (1.5 Mbit/s)
are currently not supported.
1 Powered USB 12 V Port
Provides 12V power and data I/O with any USB
peripheral and can be used as a standard USB
2.0 port.. See for www.poweredusb.org for more
information.
1 Dedicated Cash Drawer Ports
(RJ12, 24V)
Provides port for direct drive cash drawers (12
volt or 24v dual cashdrawer support via Y cable).
1 HDMI Port
Provides port for second display (digital or
analog). Cable available to DVI.
1 Display Port
Provides port for third display (digital).
Retail Hardened Design
The retail hardened design offers a spill resistant,
high impact enclosure that is built to withstand
tough in-store conditions with continuous
operation. The fanless configuration increases
reliability by preventing forced air through the unit,
thereby reducing contaminants in the system. The
Columbus800 is configured as a silent, thin-client,
fanless, solid-state terminal for maximum
reliability.
Variable Position Tilt-Stand
with Power Supply
The tilt-stand provides variable tilt positions that
are secured without need for pins or locking
knobs.
The dual-friction hinge allows for continuous,
smooth rotation throughout the tilt angle. The
stand includes a CableLock™ system to prevent
accidental disconnect or tampering. It also offers
through counter cable routing, which hides all
cabling from view. With the power supply located
in the base as standard, thermal dissipation of the
power supply is isolated and away from the touch
head motherboard electronics, which increases
reliability of the terminal.
The power supply is also field serviceable. For
powered USB 24V option (additional expansion
card), the larger power supply is external.

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2.3 Mounting Configurations
Fig. 3: Columbus800 Mounting Configurations
P-Series Stand
Wall Mount
(with Extension / without Extension)

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2.4 Customer Display Options
Fig. 4: Columbus800 Display Options
Integrated 2x20
Customer Display
2x20 Customer Display
on P-Series Stand
XD10 Customer Display
on P-Series Stand
2x20 Customer Display
2x20 Customer Display
Arm Extension Mount,
P-Series Stand
Customer Display
Arm Extension Mount,
P-Series Stand

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2.5 Right Side Features (Port A)
Fig. 5: Columbus800 Port A Features
2.6 Left Sidecar Features (Port B)
Fig. 6: Columbus800 Port B Features
SPI 3 Track Encrypted MSR
2in1 Waiter Lock
Biometrics with Bottom Blank
Biometrics with 2D Scanner
Biometrics with Top Blank
No Sidecar

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2.7 Specifications
Features
Benefits
Processor
Intel® Celeron™ Processor N3160 (Quad core, 2.24 GHz)
Chipset
Intel® Braswell SoC
Memory
4GB standard up to 8GB DDR3-1600 SDRAM SO-DIMM
Storage Media
40GB up to 120GB 2.5" SSD
Operating System
Supports any of the following:
• Windows Embedded POSReady 7 (32 bit)
• Windows Embedded POSReady 7(64 bit)
Operator Display
15-inch XGA (1024 x 768), LED LCD, PCap Touch or
12-inch XGA (1024 x 768), LED LCD, PCap Touch
Network
Auto–selecting 10/100/1000 Base - T Ethernet using TCP/IP
Enclosure
Polycarbonate/ABS impact resistant, High Strength Blend, Environmentally
Sealed
Camera
High Speed USB 2.0, 1920 x 1080 FHD (2.0M) (optional)
Mini PC Wireless
Dual-Stream, Dual Band 802.11 a/g/n 2x2 and 2.4/5 GHz (optional)
Serial Port
• (3) RJ12, 12V
• (2) RJ45, 12V or 5V
USB Port
• (4) Standard USB 3.0, 5V
• (1) USB + Powered USB, 12V
Note: This product does not support low speed USB devices
(1.5Mbit/s). NCR recommends using Full, High, and
SuperSpeed USB devices to avoid a possible coexistence
problem with higher speed peripherals in electrically noisy
environments not following the NCR Workstation and
Peripherals AC Wiring Guide (BSTO-2115-53). None of
NCR’s current peripherals are low speed USB.
Ethernet
8-pin RJ45 Realtek 10/100/GbE
PCI Express
(1) PCI Express Minicard Connector
Cash Drawer Port
(2) 12 V or 24 V Dual Cash Drawer Support
Note: A Y Cable is required when connecting to any 12 V
cash drawer or to dual cash drawers.

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Features
Specifications
HDMI Port
(1) HDMI Port
Display Port
(1) Display Port
Power Supply
• 19 V, 90 W Power Supply option
• 24 V, 150 W Power Supply option
Supported Power
Cords
• USA Power Cord, 90W
• USA Power Cord, 150W
• Europe Power Cord, 90W
• Europe Power Cord, 150W
•China Power Cord, 90W
Dimensions
(Countertop
envelope through
tilt angle)
15-inch Display (no MSR or Sidecar, with P-Series Stand)
12” L x 15” W x 15.5” H,
30.4 cm L x 38.1 cm W x 38.4 cm H
without P-Series Stand
12” L x 15” W x 2.9” H,
30.4 cm L x 38.1 cm W x 7.4 cm H
12-inch Display (no MSR or Sidecar), with P-Series Stand
10” L x 12” W x 14” H,
27.0 cm L x 32.2 cm W x 35.7 cm H
without P-Series Stand
10” L x 12” W x 2.8” H,
27.0 cm L x 32.2 cm W x7.3 cm H
Base Dimensions
(L x W)
(P-Series Stand)
229 mm x 235 mm (9 in. x 9.25 in.)
Tilt Angle
3° to 111° from vertical
Terminal Weight
15-inch Display
7.50 kg (15 lbs) –with P-Series Stand
Note: Varies by configuration.
12-inch Display
6.80 kg (13.6 lbs) –with P-Series Stand
Note: Varies by configuration.
Operating
Temperature
0°C –40°C (32°F –104°F)

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Features
Specifications
Storage
Temperature
0°C –45°C (32°F –113°F )
Note: Must be in original packaging material in a humidity
and temperature controlled environment.
Humidity
5% to 85%, non–condensing
Environmental
Compliance
RoHs, WEEE
EMI Certifications
FCC Class A, CE, C-Tick
Safety
Certifications
TUV, CB Scheme

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Orderman GmbH (Part of NCR Corporation) 18
3 Operator Controls
3.1 Power Switch
The Power Switch is located behind the Cable Cover.
Fig. 7: Columbus800 Power Switch
3.2 Power LED
Fig. 8: Columbus800 Power LED
The Front Panel Power LED has multiple functions as defined below.
Color
Description
Black
System OFF or NO Power
Blue
System ON
Yellow
System in Sleep Mode
Green (1 sec.)
Successful MSR swipe or Biometric read
Red (1 sec.)
Unsuccessful MSR swipe or Biometric read
Power LED
Power Switch

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Orderman GmbH (Part of NCR Corporation) 19
3.3 Label Locations
Fig. 9: Columbus800 Labels
Serial Number Label
Model Number Label
Certification Label
COA Label

NCR Orderman Columbus800 User Guide V01.00 Hardware Installation
Orderman GmbH (Part of NCR Corporation) 20
4 Hardware Installation
Installation Restrictions
Install the NCR Orderman Columbus800 POS near an electrical outlet that is easily accessible. Use
the power cord as a power disconnect device.
- Do not permit any object to rest on the power cord. Do not locate the NCR Orderman
Columbus800 POS where the power cord can be walked on.
- Use a grounding strap or touch a grounded metal object to discharge any static electricity
from your Body before servicing the NCR Orderman Columbus800 POS.
This unit contains hazardous voltages and should only be serviced by qualified service
personnel.
Do not connect or disconnect the transaction printer while the terminal is in. This can
result in system or printer damage.
4.1 Installation Notes
Cable Restraint
The Columbus800 includes a cable management system with cable strap to prevent accidental
disconnects and tampering. The strap is opened, peripheral connections are made, the strap is
closed, and then cables are then routed thorough the slot in the base.
Footprint
An area of no less than 18” inches square is necessary to properly install a Columbus800 unit with
MSR and side module. This will accommodate the unit as well as its associated mounting hardware.
For customer display attached, see user guide for specific dimensions.
Power
For tilt stand option, the Columbus800 has an integrated 90 watt power supply rated for 110V and
240V (Auto-sensing), 50Hz or 60Hz located in the base. With the powered USB 24V option, the
power supply is a 150W external power brick with for 110V and 240V (autosensing), 50Hz or 60Hz.
Source power is drawn from a regular AC wall outlet. The electronics are “universal” – that is, they
will function when connected to standard wall outlets of most nationalities around the world. For use
in locales other than North America, special wall outlet adapters or cables will be required. For
international configurations of the Columbus800, typically the country specific power cord is ordered
separately.