NCR RealPOS 25 User manual

USER GUIDE
NCR RealPOS 25 (7610)POS
Release 2.0
B005-0000-2017
Issue D

The product described in this book is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States
and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks
of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms
and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR
office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.
Please use the link below to send your comments.
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Copyright © 2010
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

iii
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR RealPOS 25 conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are
live at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Caution: This product does not contain user serviceable parts. Servicing should only
be performed by a qualified service technician.
Fuse Replacement
Warning: For continued protection against risk of fire, replace only with the same
type and ratings of fuse.
Attention: Pour prévenir et vous protéger contre un risque de feu, remplacer la fusible
avec une autre fusible de même type, seulement.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé par
le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du
fabricant.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

iv
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
References
•NCR RealPOS 25 Site Preparation Guide (B005-0000-2018)
•NCR RealPOS 25 Hardware Service Manual (B005-0000-2019)
•NCR RealPOS 25 Parts Identification Manual (B005-0000-2020)

v
Table of Contents
Chapter 1: Product Overview
Introduction 1
Product IDs 1
New for Release 2.0 1
Features 2
Motherboard 1.x 2
Motherboard 2.x 3
Integrated Options 3
Storage Media 3
Power Supply 4
Operating Systems 4
Graphics 4
Configurations 5
Operator Controls 8
Power Switch 8
Power and Disk Activity LEDs 9
LED Diagnostic Indicators 9
Label Locations 10
Power Management 11
G3 Mechanical Off 11
G2/S5 Soft Off 11
G1 Sleeping 11
G0 Working 11
ACPI Sleep States (S0 - S5) 12
Enabling Wake on LAN 14
Windows 7 14
ACPI Processor C-States 16
Operator Displays 17
NCR 5943 12.1-Inch LCD 17
NCR 5943 15-Inch LCD 18
NCR 5982 6.5-Inch LCD Display 19
NCR 5976 2x20 LCD Customer Display 20

vi
Keyboards 22
NCR 5932 Keyboards 22
Keyboard Power 22
NCR 5932-5xxx USB Alphanumeric Big Ticket Keyboard 23
Features 23
NCR 5932-65xx PS/2 Programmable POS Keyboard 24
NCR 5932-66xx USB Programmable POS Keyboard 25
Printers 26
NCR 7167 Printer 26
NCR 7168 Printer 27
NCR 7197 Printer 28
NCR 7198 Printer 29
Chapter 2: Hardware Installation
Installation Restrictions 31
I/O Panel 32
Installing the Terminal 33
Installing the Table Stand 34
Cable Routing 37
Customer Display Configuration 39
Installing a Keyboard and Mouse 40
Connecting AC Power 42
Power Supply Bracket 43
Table-Top Stand w/Power Supply Enclosure 43
Disconnecting the Power Cable 44
Installing a Transaction Printer 45
USB Installation 45
RS-232 Installation 46
NCR RealPOS 5943 12-inch LCD Cable Connections 47
NCR RealPOS 5943 12-inch LCD Cable Connections 49
NCR RealPOS 5943 15-inch LCD Cable Connections 51
Installing a 5982 6.5-Inch LCD 53
Installing an NCR 5976 Customer Display 57
RS-232 Interface (Powered) 60
USB Interface (Powered) 60
Installing a Secondary Display (Dual Display) 61
Extended Desktop Dual Display 62

vii
Dual Display Clone 64
Single Display Mode 66
Intel Graphics Controller Hot Keys 67
Installing a Cash Drawer 68
Second Cash Drawer Cable Connection 69
Replacing the Hard Disk Drive 70
Chapter 3: Touch Screen Calibration
Installing and Calibrating the Touch Screen 73
Installing the Driver 74
Proper Touch Methods 75
Calibration Procedures 78
Verifying the Calibration 83
Chapter 4: BIOS Setup
Entering Setup 85
How to Select Menu Options 85
Restoring Factory Settings 85
BIOS Default Values 86
Main Menu 86
Advanced Menu 86
Security Menu 91
Boot Menu 91
Chapter 5: BIOS Updating Procedure
Introduction 93
Prerequisites 93
Creating the Bootable Media 94
Creating a Bootable CD 94
Creating a Bootable USB Memory Drive 94
BIOS Updating Procedures 95
Chapter 6: Operating System Recovery
Introduction 97
Prerequisites 97
Windows XP Pro/POSReady 2009 97
Windows 7/POSReady 7 99

viii
Chapter 7: Maintenance
Cabinet Cleaning Procedures 103
Touch Screen Cleaning Procedures 103
MSR Cleaning Procedures 103
MSR Cleaning and Treatment Cards 103
MSR Treatment Card 104
Cleaning/Treatment Frequency 104
Cooling Vents Cleaning 105
Chapter 8: 2x20 Customer Display Interface
Introduction 107
General Specifications 107
Serial Communication Interface 107
Command Codes 108
User Defined Character Definition (08h, CODE, Byte1…Byte5) 108
Character Table Select (09h, TABLE CODE) 109
Clear Display (12h) 109
Luminance Control (11h, LUMINANCE) 109
Cursor Position (10h, POSITION) 109
Reset (13h) 110
Character Tables and Codes 110
CP437 111
CP852 112
CP858 113
CP866 114
CP932 115
Chapter 9: Touch Screen Operation
Introduction 117
Touch Mode of Operation 117
Changing the Touch Mode 118
Turning Off the Mouse Pointer 119
Terminal Placement 121
Appendix A: Powered Serial Port Settings
Appendix B: Display Color Adjustment

ix
Revision Record
Issue Date Remarks
A Oct 2010 First Issue
B Aug 2010 Release 1.1
C July 2012 Updated Solid State Optimization chapter
D June 2013 Release 2.0

x

Chapter 1: Product Overview
Introduction
The NCR RealPOS 25 (also known as NCR 7610) is a compact POS solution that
combines the reliability and security of a retail-hardened POS terminal with the
performance and flexibility of industry-standard PC technology. With an open
architecture and Intel® processor, the NCR RealPOS 25 supports the latest POS
applications for Windows® to help you service your customers quickly and efficiently.
And, it all fits in a small footprint that helps conserve valuable space at the Checkstand.
To complete your POS solution, choose from NCR's extensive line of peripherals,
including printers, displays, keyboards and scanners. The NCR RealPOS 25 enables you
to protect your investment in legacy serial devices or choose from the growing list of
USB peripherals. The powered peripheral ports and 24V printer interface simplify cable
management and reduce potential points of failure.
Product IDs
Major Model CPU
7610-5020 Intel Atom D2550 Dual Core 1.86G Hz, 2 GB DDR3, Diskless
New for Release 2.0
• New diskless model: 7610-5020
• New motherboard.
• Higher performance CPU
• 2 GB DDR3 Base memory
• 80 GB Solid State Drive
• 10/100/1000 MB Ethernet

1-2 Product Overview
Features
Motherboard 1.x
This motherboard is used in the 7610-10xx models.
• Intel's 945GSE Chipset
• Intel's Atom N270 single core mobile processor
• Up to 2GB
• DDR2 Memory
• Serial ATA (SATA) Hard Drive Interface
• Option for single 2.5" Hard Drive or Solid State Drive
• Memory; one slot (1GB Std, 2GB Max.)
• High-speed 10/100 Mb Ethernet
• Four USB Ports:
• 2 USB (5V)
• 1 Powered USB (24V printer)
• 1 Powered USB (12V)
• Four Serial ports (DB9)
• 3 Powered RS-232 (selectable 0/5/12V)
• 1 (Optional, available if there is no 2x20 present
• DVI-D connector
• VGA connector
• PS/2 Connector (Optional)
• Dual cash drawer support from one connector using Y-cable
• Audio Line Out
• Three 12V USB+Power ports on a USB Daughter Card (Optional)
• DC Power Jack for Power Brick

Product Overview 1-3
Motherboard 2.x
This motherboard is used in the 7610-50xx models.
• Intel's NM10 Express Chipset
• Intel's Atom D2550 dual core mobile processor.
• Up to 4GB DDR3 Memory
• Serial ATA (SATA) Hard Drive Interface
• Option for single 2.5" Hard Drive or Solid State Drive
• High-speed 10/100/1000 Mb Ethernet
• Four Powered Serial ports
• DVI connector
• VGA connector
• PS/2 Connector supporting Mouse and Keyboard through a Y-cable
• USB Ports
• One 12V USB+Power port
• Two Type-A USB Connectors
• One 24V USB+Power port
Note: For security purposes individual USB ports can be disabled in the BIOS at:
Chipset >> PCH-IO Configuration >> SB USB Configuration
• Dual cash drawer support from one connector using Y-cable
• Audio Line Out
• DC Power Jack for Power Brick
Integrated Options
• Table Top Stand
• Integrated Customer Display Base
• 2x20 VFD Customer Display
• 6.5", 12", 15" LCD Customer Displays
• Color Bezels
• MSR
• MSR with Biometric Fingerprint Reader
Storage Media
• Primary 2.5" SATA Hard Drive
• Solid State Drive - SATA interface

1-4 Product Overview
Power Supply
• 150W Output power
• Switching Power Supply, External 24V Adapter
• MEPS Level V mark (efficiency 87% minimum), Energy Star 5.0 capable
• Supports 24V retail printers at 55W maximum when connected to 7610
Operating Systems
• Windows 7 Professional
• SLEPOS11/SLEPOS11 SP1
• POSReady 2009
• POSReady 7
Graphics
The Motherboard has integrated graphics on board. PCI Express x16 graphics adapters
are not supported.
Output ports
Dual independent displays in Concurrent (Clone) and Extended Desktop modes are
supported.
VGA
Analog display signals for legacy monitors. Standard DB-15 connector on rear IO.
DVI
Standard DVI-D connector on rear IO, Foxconn QH11121-DBGH-4F or equivalent

Product Overview 1-5
Configurations
The NCR RealPOS 25 is an affordable, retail-ready POS solution that provides
outstanding value for any size retailer. It supports a broad range of certified NCR
peripherals and applications.
The RealPOS 25 features the smallest form factor in its class and offers versatile
configuration and mounting options.
Choose from NCR's extensive line of peripherals, including printers, displays, keyboards
and scanners. The RealPOS 25 provides flexible connectivity options to power
peripherals as well as dual display support for customer-facing advertising and
messaging. The system can be configured as a standalone unit or stacked on an NCR
2181 Cash Drawer in an integrated fashion. Below are a couple of examples.

1-6 Product Overview
The NCR RealPOS 25 can be configured with a 6.5-inch, 12.1-inch, or 15-inch NCR LCD
or an NCR 2x20 Customer Display. The displays can be integrated with the terminal or
connected remotely.
Below are examples of how the customer displays can be integrated with the terminal.

Product Overview 1-7
Note: Touch Customer Displays are NOT supported via 7610-K452 and 7610-K453.

1-8 Product Overview
Operator Controls
Power Switch
The power switch is located behind the Cable Cover.

Product Overview 1-9
Power and Disk Activity LEDs
The Power and Disk Activity LEDs are located on the front of the unit.
LED Diagnostic Indicators
See "Diagnostics" on page 1for more information about the LED Diagnostic Indicators.

1-10 Product Overview
Label Locations
The serial number and model number are included on the Certification Label located
under the Cable Cover of the terminal. A Microsoft Certificate of Authenticity (COA)
label is included if the terminal is ordered and shipped with a pre-installed Microsoft
Operating System. There are two types of Microsoft COA stickers. Depending on the
Microsoft Operating System ordered the label is located on either the Back Cover for XP
Professional and Windows 7 OR next to the Certification Label under the Cable Cover
for XP Embedded, WEPOS, POSReady 2009, and POSReady 7.