NCR POS XR8 User manual

User Guide
NCR POS XR8/XR8c (7607)
B005-0000-2436
Issue C

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR POS is a trademark of NCR Corporation in the
United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
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Copyright © 2016–2018
By NCR Corporation
Atlanta, GA U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCR POS XR8/XR8c (7607) conforms to all applicable legal requirements. To view
the compliance statements see the NCRPOSTerminals Safety and Regulatory Statements
(B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.

ii
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
References
•NCR POS XR8/XR8c (7607) User Guide (B005-0000-2436)
•NCR POS XR8/XR8c (7607) Site Preparation Guide (B005-0000-2437)
•NCRPOS XR8/XR8c (7607) Hardware Service Manual (B005-0000-2438)
•NCRPOS XR8/XR8c (7607) Parts Identification Manual (B005-0000-2439)
•NCRPOS XR8/XR8c (7607) Power Matrix (B005-0000-2440)
•NCR POS XR8/XR8c (7607) User Documentation (HTML) (B005-0000-2452)

iii
Table of Contents
Chapter 1: Product Overview
Connectivity 2
Release 1.x 2
Release 2.x 3
Release 2.x with UPS Connectivity (Front I/O Only) 3
Release 3.x Motherboard Base Connectivity 4
Release 3.x Daughter Card and Tethered Option Connectivity 4
Product IDs 5
Release 1.x 5
Release 2.x 5
Release 3.x 6
Front and Rear Facing I/O (Release 1.x and 2.x Only) 7
Front Facing I/OFeatures 7
Rear Facing I/O Features 7
Label Locations 8
Displays 10
X-Series Displays 10
XL Series Displays 12
Touch Displays 13
NCR 5954 DynaKey Display 13
NCR 5965 Display 14
NCR 5966 Display 15
NCR 5967 Display 15
Customer Displays 16
NCR POS 5975-1xxx Customer Display 16
NCR POS 5976 Customer Display 16

iv
Chapter 2: External Connectors
Motherboard 17
Release 1.x 17
Release 2.x Display Port Connections 17
Release 3.x (XR8c) 18
Daughter Card (Optional) 28
Release 1.x and 2.x 28
Release 3.x (XR8c) 29
Other I/OExternal Connections 31
Chapter 3: Hardware Installation
Installation Restrictions 33
Installing a Display 33
NCR X-Series Displays (5968/5985) 34
Video Cable Connections 35
Data and Power Cable Connections 38
NCR 5954 DynaKeyDisplay 40
Video Cable Connections 41
Data and Power Cable Connections 42
NCR 5966 Display 43
Video Cable Connections 44
Data Cable Connections 45
Installing a Printer 47
7167 Printer 48
7168 Printer 50
7197 Thermal Receipt Printer 52
7198 POS™ Receipt on Label Printer 52
Installing a Cash Drawer 53
2181Cash Drawer 54
2185 Cash Drawer Fliptop with Locking lid 55
2186 Cash Drawer 56
Installing Two Cash Drawers 57

v
Keyboard and Mouse Connections 58
NCR 5932-2800 60-Key Keyboard 59
NCR 5932-5715 "Big Ticket" USB Keyboard 60
NCR 5932-6574 Compact 104-Key PS/2 Keyboard 61
NCR 5932-6674 POS Compact Alphanumeric USB Keyboard 62
NCR 5932-7200 78-Key Programmable PS/2Keyboard 63
Replacing the Storage Drive 64
Release 1.x and 2.x 64
Removing the SSD or HDD 64
Installing the SSD or HDD 65
Release 3.x (XR8c) 66
Replacing the SSD 66
Replacing the HDD 73
Chapter 4: Diagnostics
LED Diagnostic Indicators 77
Chapter 5: Initial Terminal Imaging
Imaging Procedure 81
Chapter 6: Disk Image Backup and Recovery Tool
Introduction 83
Running the Recovery Tool 84
Starting the Recovery Tool 84
Main Screen 85
Check and Repair Disk 85
Save or Load Image 85
Change Settings 85
Shutdown or Reboot 85
System Information 85
Save or Load Image 86
Saving an Image 87
Loading an Image 90

vi
Change Settings 95
Change Network Settings 96
Change Password 97
Replace Recovery Image 98
Change Language 99
Creating a Disk Image 100
Chapter 7: BIOS Setup
Entering Setup 101
How to Select Menu Options 101
Restoring Factory Settings 101
BIOS Default Values 102
Main Menu 102
Advanced Menu 103
Chipset 114
Security 118
Boot Menu 119
Chapter 8: BIOS Updating Procedure
Prerequisites 121
Creating a Bootable USB Memory Drive 122
SPI/BIOS Updating Procedures 123
Automatic Method 123
Interactive Method 123
Chapter 9: Configuring AMT
Configuring the Terminal 127
Chapter 10: Configuring a Second HDD for RAID
Introduction 135
Configuring a RAID System 136
Installation Procedures 136
Chapter 11: Maintenance
Cabinet Cleaning Procedures 141

vii
Touch Screen Cleaning Procedures 141

viii
Revision Record
Issue Date Remarks
AJan 2016 First Issue
BAug 2017 Added Release 2.0 content
COct 2017 Added Release 3.0 content (XR8c/7607 Compact)

Chapter 1: Product Overview
The NCR POS XR8 (also known as NCR POS 7607) is the next generation of POS. The
XR8 will revolutionize the modular POS market by providing unmatched performance,
the smallest cabinet in its class, and a unique cabling option for front or rear I/O,
enabling retailers to enhance the checkout experience, improve operational efficiency,
and reduce cost of ownership.
Some of the innovations include:
• Intel Skylake platform technology
• Offers increased Performance and Faster Graphics at Lower Power
consumption.
• Supports 6th Generation Intel Core Processors
• Intel’s Q170 Chipset; the form factor is mini-ITX.
• For XR8 Release 1.x and Release 2.x, the motherboard is capable of being reoriented
to either front or rear I/O.
• Front I/O – Cables are accessible behind the bezel, are enclosed within the
footprint, and secured with a keylock.
• Rear I/O – Cables are connected to the rear of the terminal (same as the 7606
NCR POS 82XRT).
• Smaller cabinet footprint
• Advanced systems management capabilities
• Odometers
• Image Recovery
• Primary and Secondary (RAID) HDD and SSD options

1-2 Product Overview
Connectivity
Release 1.x
• 10 USB ports (11 including front panel)
• 7 x 12V Powered USB
• 1 x 24V Powered USB (printer)
• 3 x 5V USB (2 x USB 3.0 rear, 1 USB 2.0 front (not an every unit item))
• 4 x Powered serial ports
• 1 x DisplayPort
• 1 x HDMI (supports DVI displays with adapter)
• 1 x VGA
• 1 x PS/2 port
• 1 x Cash drawer port (Optional 2 cash drawer capability)
• 1 x Amplified Audio port
• 1 x 10/100/1000 Ethernet LAN

Product Overview 1-3
Release 2.x
• 10 USB ports (11 including front panel)
• 7 x 12V Powered USB
• 1 x 24V Powered USB (printer)
• 3 x 5V USB (2x USB 3.0 rear, 1 USB 2.0 front (not an every unit item))
• 4 x Powered serial ports
• 2 x DisplayPort++
• 1 x VGA
• 1 x PS/2 port
• 1 x Cash drawer port (Optional 2 cash drawer capability)
• 1 x Amplified Audio port
• 1 x 10/100/1000 Ethernet LAN
Release 2.x with UPS Connectivity (Front I/O Only)
• 10 USB ports
• 7 x 12V Powered USB
• 1 x 24V Powered USB (printer)
• 2 x 5V USB
• 3 x Powered serial ports
• 2 x DisplayPort++
• 1 x VGA
• 1 x PS/2 port
• 1 x Cash drawer port (Optional 2 cash drawer capability)
• 1 x Amplified Audio port
• 1 x 10/100/1000 Ethernet LAN
• UPS Backup Battery

1-4 Product Overview
Release 3.x Motherboard Base Connectivity
• 4 USB ports
• 1 x 12V Powered USB
• 1 x 24V Powered USB (printer)
• 2 x 5V USB
• 2 x Powered serial ports
• 2 x DisplayPort++
• 1 x Cash drawer port (Optional 2 cash drawer capability)
• 1 x 10/100/1000 Ethernet LAN
Release 3.x Daughter Card and Tethered Option Connectivity
• 3 or 6 x 12V Powered USB port (2 Daughter Card Options)
• 1 x PS2 Port (on Daughter Card)
• 1 x Amplified Audio Port (on Daughter Card)
• 2 x RS232 Powered serial ports (Optional Tethered Ports)
• 1 x VGA Port (Optional Tethered Port)

Product Overview 1-5
Product IDs
Release 1.x
Major Model CPU
7607-1100-8801 XR8, Celeron, No Memory, Diskless (Black)
7607-1300-8801 XR8, Core i3, No Memory, Diskless (Black)
7607-1500-8801 XR8, Core i5, No Memory, Diskless (Black)
Release 2.x
Major Model CPU
7607-2100-8801 XR8 (Dual Display Port), Celeron, No Memory, Diskless (Black)
7607-2180-8801 XR8 (Dual Display Port), Celeron, No Memory, Diskless (Black),
UPS
7607-2300-8801 XR8 (Dual Display Port), Core i3, No Memory, Diskless (Black)
7607-2380-8801 XR8 (Dual Display Port), Core i3, No Memory, Diskless (Black),
UPS
7607-2500-8801 XR8 (Dual Display Port), Core i5, No Memory, Diskless (Black)
7607-2580-8801 XR8 (Dual Display Port), Core i5, No Memory, Diskless (Black),
UPS

1-6 Product Overview
Release 3.x
Major Model CPU
7607-3100-8801 XR8c (Dual Display Port), Celeron, No Memory, Diskless (Black)
7607-3300-8801 XR8c (Dual Display Port), Core i3, No Memory, Diskless (Black)
7607-3500-8801 XR8c (Dual Display Port), Core i5, No Memory, Diskless (Black)

Product Overview 1-7
Front and Rear Facing I/O (Release 1.x and 2.x Only)
The XR8's innovative design allows the I/Oto face the front or rear depending on the
needs of the customer.
Note: Some features are only available for a single orientation.
Front Facing I/OFeatures
• All connections behind the Bezel
• Front access to Drive 0 and Drive 1
• UPS Option (Release 2.x only)
Rear Facing I/O Features
• DVD attachment to the bottom of the cabinet
• Front USB with cable
• Front access to Drive 0 and Drive 1

1-8 Product Overview
Label Locations
The serial number and model number are included on the Certification Label located on
the bottom of the terminal. A Microsoft Certificate of Authenticity (COA) label is
included if the terminal is ordered and shipped with a pre-installed Microsoft operating
system.

Product Overview 1-9
A second group of labels are located inside the front bezel plate next to the Motherboard
sled.

1-10 Product Overview
Displays
X-Series Displays
The NCR RealPOS X-Series Displays (also known as NCR 5968 and NCR 5985) offer an
innovative design, multi-touch capability, ruggedized packaging, and more. The X-
Series displays are an ideal complement to any point-of-sale (POS) terminal.
The NCR RealPOS X-Series Displays are available in both touch and non-touch models:
• NCR RealPOS 5968 XT (Touch)
• NCR RealPOS 5985 XD (Non-Touch)
The NCR RealPOS X-Series Non-Touch Displays are available with a 10.4" (4:3) or 15”
(4:3). The NCR RealPOS X-Series Touch Displays are available with a 10.4" (4:3), 15” (4:3),
or 18.5" (16:9) display. Place it on a tabletop, or hang it on a wall, or a pole. You can also
customize your solution with integrated options including an encrypted magnetic stripe
reader (MSR), biometric fingerprint reader, or camera.
Standard Features
• Display
• Display Size: 10.4" (4:3 aspect ratio), 15" (4:3 aspect ratio), 18.5" (16:9 aspect ratio)
• LCD Technology: TFT, Pixel Configuration: RGB
• LCD LED Backlit Technology
• Viewing Direction: 12 o'clock
• 50K hour minimum backlight ½ life at Rated Luminance: 50,000 hours
• LCD LED Backlight: Controllable using the Software OSDApplication