NCR RealPOS 70 User manual

NCRRealPOS70(7402)
Release1.4
UserGuide
B005‐0000‐1463
IssueN

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
NCRRealPOSisatrademarkofNCRCorporationintheUnitedStatesand/orothercountries.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,
andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutprior
notice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsofthe
world.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,
consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,
andvalueofthisbook.
Addresscorrespondenceto:
Manager,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Copyright©2004
ByNCRCorporation
Dayton,OhioU.S.A.
AllRightsReserved



i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system
integrators,andfieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnotto
bedisclosedorreproducedwithoutconsent.
Safety and Regulatory Information
TheNCRRealPOS7402conformstoallapplicablelegalrequirements.
ToviewthecompliancestatementsseetheNCRRealPOSTerminals
SafetyandRegulatoryStatements(B005‐0000‐1589).
AC Power Cord
Theattachedpowercordshouldonlybeusedwiththisdevice.Itmust
notbeusedwithanyotherdevice.

ii
References
•NCRRealPOS70HardwareServiceGuide
(B005‐0000‐1465)
•NCRRealPOS70SitePreparationGuide
(B005‐0000‐1464)
•NCRRealPOS70/EasyPoint42PartsIdentificationManual
(B005‐0000‐1466)
•NCRRetailSystemsManagerSoftwareUserʹsGuide(B005‐0000‐1518)
•NCRRealPOS70/EasyPoint42MigrationGuide(B005‐0000‐1500)

iii
Table of Contents
Chapter1:ProductOverview
Introduction ...........................................................................................1‐1
OptionalConfigurations ......................................................................1‐2
ModelandSerialNumbers..................................................................1‐3
TerminalDimensionsandWeights....................................................1‐5
HingedLCD...........................................................................................1‐5
IntegratedHardware............................................................................1‐6
OperatingSystems .........................................................................1‐7
KeyServiceAdvantages ......................................................................1‐8
RemovableMotherboardSled ......................................................1‐8
RemovablePowerSupply.............................................................1‐8
RemovableHardDisk....................................................................1‐8
HardwareModuleDescriptions .........................................................1‐9
Motherboard ...................................................................................1‐9
Processor/ChipSet .....................................................................1‐9
SystemMemory..........................................................................1‐9
852GMEGraphics&MemoryControllerHub....................1‐10
NorthBridgeFeatures .............................................................1‐10
SouthBridgeFeatures .............................................................1‐11
VideoMemory..........................................................................1‐12
BIOSMemory ...........................................................................1‐12
Video..........................................................................................1‐12
USBPortFunctionality............................................................1‐14
EthernetLAN............................................................................1‐15
IntegratedAudio......................................................................1‐15
FanConnectors.........................................................................1‐16

iv
CashDrawerSupport..............................................................1‐17
MSR............................................................................................1‐17
RetailDaughterCard...................................................................1‐18
PCIBoards.....................................................................................1‐18
PCIRiserBoard ........................................................................1‐18
PCMCIAAdapterBoard.........................................................1‐18
DualRS‐232Adapter ...............................................................1‐18
StorageMedia ...............................................................................1‐19
HARDDISKDRIVE.................................................................1‐19
CompactFlash ..........................................................................1‐19
OperatorDisplay ..........................................................................1‐20
LCDPanel .................................................................................1‐20
LVDS..........................................................................................1‐20
Inverter ......................................................................................1‐21
TouchScreen.............................................................................1‐21
AdjustingtheDisplayAngle..................................................1‐22
IntegratedCustomerDisplay .....................................................1‐23
2x20VFD .................................................................................1‐23
AllPointsAddressableDisplay .............................................1‐23
MotionSensor ...............................................................................1‐24
PowerIndicator ............................................................................1‐24
Speakers .........................................................................................1‐24
BiometricsModule .......................................................................1‐25
PowerManagement............................................................................1‐26
G3MechanicalOff........................................................................1‐26
G2/S5SoftOff................................................................................1‐26
G1Sleeping....................................................................................1‐27
G0Working ...................................................................................1‐27
WakeonLAN......................................................................................1‐28

v
Compatibility.......................................................................................1‐29
LANCommunications.................................................................1‐29
ApplicationProgrammability.....................................................1‐29
OperatingSystemInformation...................................................1‐29
SystemConfigurationDiagram ........................................................1‐30
Chapter2:InstallingtheTerminal
Introduction ...........................................................................................2‐1
InstallationSummary.....................................................................2‐1
InstallationRestrictions........................................................................2‐2
PeripheralCableRouting.....................................................................2‐3
InstallingPeripherals............................................................................2‐4
AccessingtheCableConnectors...................................................2‐5
CableConnectorIdentification.....................................................2‐6
PS/2Keyboard/MouseCableConnections .................................2‐7
MouseInstallationRestriction..................................................2‐7
OpeningtheDisplayCabinet .......................................................2‐8
12.1”and15”Models.................................................................2‐9
17”Models ................................................................................2‐10
PoweringUptheTerminal ................................................................2‐11
TerminalOn/OffSwitch ..............................................................2‐11
CalibratingtheTouchScreen ............................................................2‐13
Out‐of‐BoxFailures.............................................................................2‐14
Chapter3:TouchScreenCalibration–Windows(MT7.12)
GeneralGuidelines.........................................................................3‐1
ConsiderationsWhenReplacingorRe‐ImagingtheHard
Drive.................................................................................................3‐2
InstallingtheTouchSoftware .............................................................3‐2

vi
HidingtheCursor ..........................................................................3‐4
OtherSerialDevicesDoNotFunction ........................................3‐7
TouchCalibrationProcedures...........................................................3‐12
CalibrationFlowChart ................................................................3‐13
3‐PointCalibration .......................................................................3‐14
Linearization .................................................................................3‐18
OtherControls.....................................................................................3‐23
MainTab........................................................................................3‐23
ControllerID.............................................................................3‐23
ControllerType ........................................................................3‐23
FirmwareVersion ....................................................................3‐23
TouchSettingsTab .......................................................................3‐24
TouchModes ............................................................................3‐25
Right‐ClickTool .......................................................................3‐26
TouchSound.............................................................................3‐26
Double‐ClickSpeed .................................................................3‐26
Double‐ClickArea....................................................................3‐27
EdgeAdjustmentTab ..................................................................3‐28
ToolsTab........................................................................................3‐30
ComponentVersions ...............................................................3‐31
DrawTest ..................................................................................3‐32
RestoreFactorySettings ..........................................................3‐33
ResetController........................................................................3‐33
AdvancedTouchScreenOptions ..........................................3‐33
Chapter4:TouchScreenCalibration–Windows(MT5.64,SR4)
GeneralGuidelines ...............................................................................4‐1
ConsiderationsWhenReplacingorRe‐ImagingtheHard
Drive.................................................................................................4‐1

vii
TouchCalibrationProcedures.............................................................4‐2
InstallingtheTouchDriver...........................................................4‐2
CalibrationFlowChart ..................................................................4‐8
2‐PointCalibrationProcedure ......................................................4‐9
CursorStabilizationProcedure ..................................................4‐13
25‐PointLinearizationProcedure...............................................4‐16
RestoreDefaultsProcedure.........................................................4‐20
ChangingFrom4‐Pointto2‐PointCalibration...............................4‐22
TouchPerformance.............................................................................4‐25
Chapter5:TouchScreenCalibration–Windows(MT5.64,SR6)
GeneralGuidelines ...............................................................................5‐1
ConsiderationsWhenReplacingorRe‐ImagingtheHard
Drive.................................................................................................5‐1
InstallingtheTouchDriver .................................................................5‐2
TouchCalibrationProcedures.............................................................5‐7
CalibrationFlowChart ..................................................................5‐8
2‐PointCalibrationProcedure ......................................................5‐9
CursorStabilizationProcedure ..................................................5‐12
25‐PointLinearizationProcedure...............................................5‐15
RestoreDefaultsProcedure.........................................................5‐19
TouchPerformance.............................................................................5‐21
Chapter6:TouchScreenCalibration–DOS
CalibrationFlowChart.........................................................................6‐1
2‐PointCalibration................................................................................6‐3
NoiseCheck.....................................................................................6‐3

viii
Chapter7:InstallingaSecondary(Dual)Display
ConfiguringtheGraphicsController ..........................................7‐1
SingleDisplayModeSetup.......................................................7‐3
CloneDualDisplayModeSetup(DVIandVGA).................7‐4
ExtendedDesktopDualDisplayModeSetup(DVIand
VGA) ............................................................................................7‐5
ExtendedDesktopDualDisplayModeSetup(DVIand
DVI) ..................................................................................................7‐6
ExtendedDesktopDualDisplayModeSetup(VGAand
VGA) ................................................................................................7‐7
Intel82852/82855GM/GMEGraphicsControllerHotKeys.....7‐8
Chapter8:InstallingPeripheralOptions
Printers ...................................................................................................8‐1
NCR7167Printer............................................................................8‐1
NCR7197Printer............................................................................8‐2
InstallingtheTransactionPrinter ............................................8‐3
RemoteDisplays ...................................................................................8‐5
596412.1‐InchTouchScreen .........................................................8‐5
Features .......................................................................................8‐6
InstallinganNCR596412.1‐inchTouchLCD .......................8‐8
596415‐InchTouchScreen ..........................................................8‐11
InstallinganNCR596415‐inchTouchLCD ........................8‐12
596615‐InchTouchScreen ..........................................................8‐15
InstallinganNCR5966Monitor ............................................8‐16
594212.1‐INCHColorLCD.........................................................8‐19
NCR594212.1‐InchLCDMonitorCableConnections ...........8‐20
NCR594215‐InchLCDMonitorCableConnections ..............8‐21
NCR595415‐InchDynaKey .......................................................8‐22