NEC Express5800/R320g-M4 Operating manual

Chapter 1 Maintenance
Chapter 2 Configuring and Upgrading the System
Chapter 3 Useful Features
Maintenance Guide (Windows)
NEC Express Server
Express5800 Series
Express5800/R310g-E4
Express5800/R320g-E4
Express5800/R320g-M4
EXP320T, EXP320V
30.104.01-104.01
February 2019
© NEC Corporation 2019

Manuals
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
2
Manuals
Attached as a book
Safety Precautions and
Regulatory Notices
Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Included in EXPRESSBUILDER as an electric manual
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server components
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and suitable location for this server
Chapter 3: Setup System BIOS configurations and summary of EXPRESSBUILDER
Chapter 4: Appendix Specifications
Installation Guide (Windows)
Chapter 1: Installing Operating
System
Installation of OS and drivers, and precautions for installation
Chapter 2: Installing Bundled
Software
Installation of NEC ESMPRO, BMC Configuration, and other bundled
software
Maintenance Guide (Windows)
Chapter 1: Maintenance Server maintenance, error messages, and troubleshooting
Chapter 2: Configuring and
Upgrading the System
Changing hardware configuration, installing additional devices and
setting up management tools
Chapter 3: Useful Features The detail of system BIOS settings, SAS Configuration Utility, and
EXPRESSBUILDER
Other manuals
The detail of NEC ESMPRO, BMC Configuration, and other features.

Contents
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 3
Contents
Manuals.................................................................................................................................................................2
Contents ................................................................................................................................................................3
Conventions Used in This Document ....................................................................................................................7
Signs and symbols for safety ........................................................................................................................7
Notations used in the text..............................................................................................................................8
Optical disk drive........................................................................................................................................... 8
Hard disk drive ..............................................................................................................................................8
Removable media .........................................................................................................................................8
Abbreviations of Operating Systems .............................................................................................................9
POST ...........................................................................................................................................................9
BMC ...........................................................................................................................................................9
Trademarks .........................................................................................................................................................10
License Notification ............................................................................................................................................. 11
Warnings and Additions to This Product and Document......................................................................................14
Latest editions.............................................................................................................................................14
Safety notes ................................................................................................................................................14
Chapter 1 Maintenance....................................................................................................................................15
1. Relocation and Storage ..................................................................................................................................16
2. Daily Maintenance ..........................................................................................................................................18
2.1 Checking and Applying Updates .......................................................................................................... 18
2.2 Checking Alerts ....................................................................................................................................18
2.3 Checking STATUS LED .......................................................................................................................19
2.4 Making Backup Copies ........................................................................................................................20
2.5 Cleaning...............................................................................................................................................20
Cleaning the Express5800/ft series......................................................................................... 21 2.5.1
Cleaning Tape Drive ................................................................................................................21 2.5.2
Cleaning the Keyboard and Mouse .........................................................................................21 2.5.3
3. User Support...................................................................................................................................................22
3.1 Maintenance Services..........................................................................................................................22
3.2 Before Asking for Repair ......................................................................................................................23
4. Maintenance of Express5800/ft series............................................................................................................24
4.1 Starting and Stopping the Components ...............................................................................................25
4.1.1 Available status .......................................................................................................................25
4.1.2 Procedure in NEC ESMPRO Manager....................................................................................26
4.1.3 Procedure in the ft server utility...............................................................................................27
4.2 Checking and Clearing the MTBF ........................................................................................................28
4.2.1 Available status .......................................................................................................................28
4.2.2 Procedure in NEC ESMPRO Manager....................................................................................29
4.2.3 Procedure in the ft server utility...............................................................................................30
4.3 Diagnosing...........................................................................................................................................31
4.3.1 Available status .......................................................................................................................31
4.3.2 Procedure in NEC ESMPRO Manager....................................................................................32
4.3.3 Procedure in the ft server utility...............................................................................................33
4.4 Online dump feature ............................................................................................................................34
4.4.1 Available status .......................................................................................................................34
4.4.2 Procedure in NEC ESMPRO Manager....................................................................................35

Contents
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4.4.3 Procedure in ft server utility.....................................................................................................36
4.5 Updating the BIOS ...............................................................................................................................37
4.5.1 Available status .......................................................................................................................37
4.5.2 Procedure in NEC ESMPRO Manager....................................................................................38
4.5.3 Procedure in the ft server utility...............................................................................................41
4.6 Updating the BMC Firmware................................................................................................................43
4.6.1 Available status .......................................................................................................................43
4.6.2 Procedure in the ft server utility...............................................................................................44
4.7 Setting the System Operation ..............................................................................................................45
4.7.1 Procedure in the ft server utility...............................................................................................46
5. Checking the Duplex State of Modules ...........................................................................................................47
5.1 Confirming the Startup and Stop of PCI Modules ................................................................................47
5.2 Confirming the Startup and Stop of CPU Modules...............................................................................51
6. Error Messages ..............................................................................................................................................53
6.1 Error Indication by LED........................................................................................................................54
6.2 POST Error Message...........................................................................................................................61
6.3 List of Windows Event Logs.................................................................................................................68
6.4 Error Message on Windows Server ..................................................................................................... 72
7. Collecting Failure Information .........................................................................................................................73
7.1 Collecting Failure Information Occurred on Server(Collect Log).......................................................... 73
7.2 Collecting Event Logs ..........................................................................................................................74
7.3 Collecting Configuration Information ....................................................................................................76
7.4 Collecting User-Mode Process Dump ..................................................................................................77
7.5 Collecting Memory Dump.....................................................................................................................77
8. Troubleshooting ..............................................................................................................................................79
8.1 Problem of Powering on.......................................................................................................................80
8.2 Problem of EXPRESSBUILDER ..........................................................................................................81
8.3 Problem of Installing OS ......................................................................................................................82
8.4 Problem of Starting OS ........................................................................................................................84
8.5 Problem of Windows STOP Error.........................................................................................................86
8.6 Problem of Internal Devices and Other Hardware................................................................................86
8.7 Problem of OS Operation.....................................................................................................................88
8.8 Problem of EXPRESSBUILDER on Windows...................................................................................... 90
8.9 Problem of Bundled Software ..............................................................................................................91
8.10 Problem of Optical Disk Drive and Flash FDD................................................................................... 96
8.11 Event Logs ........................................................................................................................................97
9. Windows System Recovery .......................................................................................................................... 103
9.1 Recovery of Windows Server 2016.................................................................................................... 103
10. Resetting and Clearing the Server ............................................................................................................. 104
10.1 Software Reset................................................................................................................................ 104
10.2 Forced Shutdown ............................................................................................................................ 104
10.3 Clearing BIOS Settings (CMOS Memory)........................................................................................ 105
11. System Diagnostics.................................................................................................................................... 109
11.1 Tests ................................................................................................................................................ 109
11.2 Usage of System Diagnostics.......................................................................................................... 109
12. Offline Tools................................................................................................................................................ 113
12.1 Starting Offline Tools ....................................................................................................................... 113
12.2 Features of Offline Tools.................................................................................................................. 114
Chapter 2 Configuring and Upgrading the System......................................................................................... 115
1. Hard Disk Drive Operations .......................................................................................................................... 116
1.1 Starting RDR Utility and Its Screen .................................................................................................... 116
1.2 Disk Operations Using the RDR (Rapid Disk Resync) Function ........................................................ 119
RDR (Rapid Disk Resync)..................................................................................................... 119 1.2.1
Making disks duplex by RDR ................................................................................................ 121 1.2.2

Contents
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 5
Removing duplex configuration of RDR disks ....................................................................... 127 1.2.3
Other features of RDR Utility................................................................................................. 129 1.2.4
1.3 Replacing Failed Hard Disk Drives .................................................................................................... 133
How to Locate Failed Disks................................................................................................... 133 1.3.1
Procedures to Replace Failed Disks ..................................................................................... 133 1.3.2
2. Change Drive Letter...................................................................................................................................... 137
3. Duplex LAN Configuration ............................................................................................................................ 137
3.1 Windows Server 2016........................................................................................................................ 137
3.1.1 Overview ............................................................................................................................... 137
3.1.2 Rules of Duplex Configuration on Express5800/ft series ...................................................... 137
3.1.3 Configuring Duplex LAN........................................................................................................ 138
3.1.4 Removing Duplex LAN .......................................................................................................... 144
4. Express5800/ft Series Service Program Configuration ......................................................................................... 146
4.1 Service for ft server operation in duplexed mode............................................................................... 146
4.2 Service for monitoring the server and notification .............................................................................. 146
5. Installing Optional Devices............................................................................................................................ 147
5.1 Precautions........................................................................................................................................ 147
5.1.1 Safety precautions ................................................................................................................ 147
5.1.2 Before adding optional devices ............................................................................................. 148
5.1.3 Precautions for installing/replacing optional devices ............................................................. 148
5.2 Available Optional Devices................................................................................................................. 149
5.3 2.5-inch Hard Disk Drive .................................................................................................................... 150
5.3.1 Installing 2.5-inch Hard Disk Drive ........................................................................................ 151
5.3.2 Removing 2.5-inch Hard Disk Drive ...................................................................................... 153
5.3.3 Replacing 2.5-inch Hard Disk Drive....................................................................................... 154
5.4 CPU/IO Module.................................................................................................................................. 155
5.4.1 Removing CPU/IO Module .................................................................................................... 156
5.4.2 Installing CPU/IO Module ...................................................................................................... 160
5.5 DIMM ................................................................................................................................................. 161
5.5.1 Installing DIMM ..................................................................................................................... 163
5.5.2 Removing DIMM ................................................................................................................... 165
5.5.3 Replacing DIMM.................................................................................................................... 166
5.6 Processor (CPU)................................................................................................................................ 167
5.6.1 Installing CPU ....................................................................................................................... 168
5.6.2 Removing CPU ..................................................................................................................... 170
5.6.3 Replacing CPU...................................................................................................................... 170
5.7 Installing/Removing/Replacing PCI Card ........................................................................................... 171
5.7.1 Precautions ........................................................................................................................... 171
5.7.2 Installing PCI Card ................................................................................................................ 173
5.7.3 Removing PCI Card .............................................................................................................. 177
5.7.4 Replacing PCI Card............................................................................................................... 177
5.7.5 Setup of Optional PCI Card...................................................................................................178
5.8 Adding/Removing/Replacing Internal USB cable ............................................................................... 180
5.8.1 Addition ................................................................................................................................. 180
5.8.2 Removal ................................................................................................................................ 182
5.8.3 Replacement ......................................................................................................................... 182
Chapter 3 Useful Features ............................................................................................................................. 183
1. System BIOS ................................................................................................................................................ 184
1.1 Starting SETUP.................................................................................................................................. 184
1.2 Parameter Descriptions ..................................................................................................................... 184
Main ...................................................................................................................................... 185 1.2.1
Advanced .............................................................................................................................. 186 1.2.2
Security ................................................................................................................................. 205 1.2.3
Server.................................................................................................................................... 207 1.2.4
Boot....................................................................................................................................... 213 1.2.5
Save & Exit............................................................................................................................ 215 1.2.6
2. BMC Configuration ....................................................................................................................................... 216

Contents
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2.1 Overview............................................................................................................................................ 216
Offline Tools........................................................................................................................... 216 2.1.1
2.2 Activating BMC Configuration ............................................................................................................ 217
2.3 Main Manu of BMC Configuration ...................................................................................................... 218
2.4 Setting BMC Configuration ................................................................................................................ 219
Network ................................................................................................................................. 220 2.4.1
User Management................................................................................................................. 223 2.4.2
Mail Alert ............................................................................................................................... 225 2.4.3
SNMP Alert............................................................................................................................ 227 2.4.4
System Operation ................................................................................................................. 228 2.4.5
Miscellaneous ....................................................................................................................... 229 2.4.6
2.5 BMC Initialization ............................................................................................................................... 230
2.6 BMC Reset......................................................................................................................................... 230
3. SAS Configuration Utility...............................................................................................................................231
3.1 Starting the SAS Configuration Utility ................................................................................................ 231
3.2 Quitting the SAS Configuration Utility ................................................................................................ 232
3.3 Physical Formatting of the Hard Disk Drive ....................................................................................... 232
4. Flash FDD..................................................................................................................................................... 235
4.1 Notes on Using Flash FDD ................................................................................................................ 235
4.1.1 Compensation for recorded data ........................................................................................... 235
4.1.2 Handling Flash FDD.............................................................................................................. 235
4.1.3 Use with EXPRESSBUILDER ............................................................................................... 235
5. Details of EXPRESSBUILDER ..................................................................................................................... 236
5.1 Starting EXPRESSBUILDER ............................................................................................................. 236
5.2 Menus of EXPRESSBUILDER........................................................................................................... 236
5.3 Utility in EXPRESSBUILDER ............................................................................................................. 238
6. EXPRESSSCOPE Engine 3 ......................................................................................................................... 239
7. NEC ESMPRO.............................................................................................................................................. 240
7.1 NEC ESMPRO Agent (for Windows).................................................................................................. 240
7.2 NEC ESMPRO Manager.................................................................................................................... 240
7.3 NEC ESMPRO Agent Extension ........................................................................................................ 240
7.4 BMC Configuration............................................................................................................................. 240
7.5 NEC ExpressUpdate Agent................................................................................................................ 241
8. NEC Product Info Collection Utility ............................................................................................................... 242
9. Express Report Service / Express Report Service (HTTPS)......................................................................... 243
Glossary ............................................................................................................................................................ 244
Revision Record ................................................................................................................................................ 245

Conventions Used in This Document
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 7
Conventions Used in This Document
Signs and symbols for safety
WARNING and CAUTION are used in this guide as following meaning.
WARNING
Indicates there is a risk of death or serious personal injury
CAUTION
Indicates there is a risk of burns, other personal injury, or property damage
Precautions and notices against hazards are presented with one of the following three symbols. The individual
symbols are defined as follows:
Attention This symbol indicates the presence of a hazard if
the instruction is ignored.
An image in the symbol illustrates the hazard type.
(Example)
Prohibited
Action
This symbol indicates prohibited actions. An image
in the symbol illustrates a particular prohibited
action.
(Example)
(Do not disassemble)
Mandatory
Action
This symbol indicates mandatory actions. An
image in the symbol illustrates a mandatory action
to avoid a particular hazard.
(Example)
(Disconnect a plug)
(Example in this guide)
WARNING
Use only the specified outlet
Use a grounded outlet with the specified voltage. Use of an improper power source
may cause a fire or a power leak.
Symbol to draw
attention Description of a warning Term indicating a degree of danger
(Electric shock risk)

Conventions Used in This Document
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
8
Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling hardware or operating software. If
the procedures described are not followed, hardware failure, data loss, and other serious
malfunctions could occur.
Note Indicates items that must be confirmed when handling hardware or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drive
This server is equipped with the following drive. This drive is referred to as optical disk drive in this document.
DVD Super MULTI drive


Hard disk drive
Unless otherwise stated, hard disk drive described in this document refers to both of the following.
Hard disk drive (HDD)
Solid state drive (SSD)


Removable media
Unless otherwise stated, removable media described in this document refers to both of the following.
USB flash drive
Flash FDD

Conventions Used in This Document
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 9
Abbreviations of Operating Systems
Windows Operating Systems are referred to as follows.
Operating Systems which is being supported is different depending on product model.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of OS
Windows Server 2016
Windows Server 2016 Standard
Windows Server 2016 Datacenter
POST
POST described in this document refers to the following.
Power On Self-Test
BMC
BMC described in this document refers to the following.
Baseboard Management Controller

Trademarks
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
10
Trademarks
EXPRESSSCOPE is a registered trademark of NEC Corporation
Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and
other countries.
Intel, and Xeon are registered trademarks of Intel Corporation of the United States.
Linux is a trademark or registered trademark of Linus Torvalds in Japan and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.

License Notification
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 11
License Notification
Open source software of following license is included in the part of this product (system BIOS).
EDK/EDKII
OpenSSL
AMI CRYPTO LIBRARY USING WPA SUPPLICANT
Open source software of following license is included in the part of this product (Off-line Tools).
EDK/EDKII
EDK/EDKII
BSD License from Intel
Copyright (c) 2012, Intel Corporation
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT
OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

License Notification
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
12
OpenSSL
OpenSSL License
-------
Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the following
acknowledgment:
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit.
(http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products
derived from this software without prior written permission. For written permission, please contact
[email protected].
5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their
names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment:
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit
(http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL
PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young ([email protected]).
This product includes software written by Tim Hudson ([email protected]).

License Notification
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 13
AMI CRYPTO LIBRARY USING WPA SUPPLICANT
WPA Supplicant
-------
Copyright (c) 2003-2016, Jouni Malinen <[email protected]> and contributors
All Rights Reserved.
This program is licensed under the BSD license (the one with advertisement clause removed).
If you are submitting changes to the project, please see CONTRIBUTIONS file for more instructions.
License
-------
This software may be distributed, used, and modified under the terms of
BSD license:
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name(s) of the above-listed copyright holder(s) nor the names of its contributors may be used to
endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOTLIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Warnings and Additions to This Product and Document
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
14
Warnings and Additions to This Product and Document
1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited.
2. This document is subject to change at any time without notice.
3. Do not make copies or alter the document content without permission from NEC Corporation.
4. If you have any concerns, or discover errors or omissions in this document, contact your sales
representative.
5. Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your
operations.
6. The sample values used in this document are not the actual values.
Keep this document for future use.
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures are subject to change without notice. Substitute as appropriate when content has
been modified.
The most recent version of the guide, as well as other related documents, is also available for download from
the following website.
https://www.nec.com/
Safety notes
To use this server safely, read thoroughly Safety Precautions and Regulatory Notices that comes with your
server.

Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 15
NEC Express5800 Series
Express5800/R310g-E4, R320g-E4, R320g-M4
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Relocation and Storage
Describes how to move and store this server.
2. Daily Maintenance
Describes what you must confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Maintenance of Express5800/ft series
Describes how to start, stop, diagnose each components of this server, and how to update firmware.
5. Checking the Duplex State of Modules
Describes how to check if the system runs properly after system installation or reinstallation.
6. Error Messages
Describes error messages and actions to be taken at occurrence of an error.
7. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause if the server
malfunctions. See this section in case of a failure.
8. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. See this
section if you suspect a failure.
9. Windows System Recovery
Describes Windows recovery setup. See this section if Windows is corrupt.
10. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section if the server is not working or if you want to
restore BIOS settings to the factory settings.
11. System Diagnostics
Describes the system diagnostics of this server.
12. Offline Tools
Describes tools for preventive maintenance of this product.

1. Relocation and Storage
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16
Chapter 1 Maintenance
1. Relocation and Storage
Follow the steps below if you want to relocate or store this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety Precautions and Regulatory Notices.
Do not disassemble, repair, or alter the server.
Do not remove the lithium battery, NiMH, or Li-ion battery.
Disconnect the power plug before installing or removing the server.
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, see Safety Precautions and Regulatory Notices.
Make sure to complete installation.
Do not get your fingers caught.
Be careful of handling internal components that may be at high
temperatures.
Note If the server has hard disk drives, move the server while being careful not to
damage the drive.
When storing the server, monitor the environmental conditions of the storage
area.
Temperature: 10C to 55C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips Make backup copies of important data stored in the hard disk drive.
1. Remove the disc from the optical disk drive.
2. Power off the server (POWER LED goes off).
3. Unplug the power cord of the server from the power outlet.
4. Disconnect all the cables from the server.
5. Remove both of installed CPU/IO modules and 4U frame.
6. Carry the removed CPU/IO modules and 4U frame separately.
7. Pack the server securely to protect from damage, shock, and vibration.

1. Relocation and Storage
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 17
Chapter 1 Maintenance
Important If this server and internal optional devices are suddenly moved from a cold
place to a warm place, condensation will occur. Wait for a sufficient period of
time before using the server and other components in the operating
environment.
Note Check and adjust the system clock before operating after relocating or storing the
server.

2. Daily Maintenance
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18
Chapter 1 Maintenance
2. Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
2.1 Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend that the latest update always be applied for stable system.
NEC corporate site: https://www.nec.com/
[Support & Downloads]
NEC also provides NEC ExpressUpdate that helps you to download and install the updates that must be applied
to BIOS and FW of the server.
NEC ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Tips NEC recommends that you back up data before applying the latest update.
2.2 Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are detected on the
monitored server and that no alerts have been issued.
Example image of NEC ESMPRO Manager

2. Daily Maintenance
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows) 19
Chapter 1 Maintenance
2.3 Checking STATUS LED
Check that the LEDs at front do not indicate error after turning on this server or before shutting down the server.
Check that the LEDs do not indicate error also while operating the system.
Check LED indication when:
Just after turning on the power of the server
While the server is running.
Before shutting down the server.
LEDs to be checked:
LEDs located at front
LEDs on hard disk drives
If the indicator shows the server abnormality, contact your sales representative.
For the functions and descriptions of the LED, see Chapter 1 (6.1 Error Indication by LED).
Slot 0 Slot 2 Slot 4 Slot 6
Slot 1 Slot 3 Slot 5 Slot 7
Slot 0 Slot 2 Slot 4 Slot 6
Slot 1 Slot 3 Slot 5 Slot 7
System POWER LED System FAULT LED
System FT LED
DISK ACCESS LED

2. Daily Maintenance
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
20
Chapter 1 Maintenance
2.4 Making Backup Copies
NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular
basis.
When you have changed the hardware configuration or BIOS configuration, take a backup of the system
information according to “5.3 Backup” in BMC Configuration User’s Guide.
2.5 Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, see
Safety precautions and Regulatory Notices.
Do not disassemble, repair, or alter the server.
Disconnect the power plug before cleaning the server.