NEC NEC Express5800 Series Operating manual

NEC Express Server
Express5800 Series
10.026.01-104.02
December 2012, 2nd Edition
© NEC Corporation 2012
Express5800/E120d-1
EXP298
Maintenance Guide
Model Number: N8100-1925F
Chapter 1 Maintenance
Chapter 2 Convenient Features
Chapter 3 Appendix

Documents Provided with This Product
Express5800/E120d-1 Maintenance Guide
2
Documents Provided with This Product
Documents for this product are provided as accompanying booklets ( ) and as electronic manuals (
PDF
) stored
within EXPRESSBUILDER DVD ( ).
Precautions for Use Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Getting Started Describes how to use this server, from unpacking to operations.
Refer to this guide as you begin for an overview of this server.
User’s Guide
Chapter 1: General Description Overviews, names, and functions of the server’s parts
Chapter 2: Preparations Installation of additional options, connection of peripheral devices,
and ideal location for this server
Chapter 3: Setup System BIOS configurations and summary of EXPRESSBUILDER
PDF
Chapter 4: Appendix Specifications and other information
Installation Guide (Windows)
Chapter 1: Installing Windows Installation of Windows and drivers, and important information for
installation
PDF
Chapter 2: Installing the Bundled
Software
Installation of bundled software, such as NEC ESMPRO
Maintenance Guide
Chapter 1: Maintenance Server maintenance and troubleshooting
Chapter 2: Convenient Features Useful features and the detail of system BIOS settings, RAID
Configuration Utility, and EXPRESSBUILDER
PDF
Chapter 3: Appendix Error messages and Windows Event Logs
Other documents
PDF
Provides the detail of NEC ESMPRO and the other features.
EXPRESSBUILDER

Contents
Express5800/E120d-1 Maintenance Guide 3
Contents
Documents Provided with This Product.................................................................................................................2
Contents................................................................................................................................................................3
Notations Used in This Document .........................................................................................................................6
Notations used in the text..............................................................................................................................6
Optical disk drives.........................................................................................................................................6
Hard disk drives ............................................................................................................................................6
Removable media.........................................................................................................................................6
Abbreviations of Operating Systems (Windows)...........................................................................................7
Trademarks ...........................................................................................................................................................8
Regulatory Notices................................................................................................................................................9
Warnings and Additions to This Document..........................................................................................................11
Latest editions.............................................................................................................................................11
Chapter 1 Maintenance ............................................................................................................................................12
1. Transfer, Movement, and Disposal..............................................................................................................13
1.1 Transfer to a Third Party..................................................................................................................13
1.2 Disposal of the Server and Consumables........................................................................................14
1.3 Regarding the Transportation of This Server ...................................................................................14
1.4 Moving and Storing..........................................................................................................................14
2. Daily Maintenance.......................................................................................................................................16
2.1 Checking and Applying Updates......................................................................................................16
2.2 Checking Alerts................................................................................................................................16
2.3 Checking STATUS LED...................................................................................................................16
2.4 Backup.............................................................................................................................................17
2.5 Cleaning...........................................................................................................................................17
2.5.1 Cleaning the server............................................................................................................18
2.5.2 Cleaning the tape drive......................................................................................................18
2.5.3 Cleaning the keyboard and mouse....................................................................................18
3. User Support...............................................................................................................................................19
3.1 Maintenance Services......................................................................................................................19
3.2 Before Asking for Repair..................................................................................................................19
4. Collecting Failure Information .....................................................................................................................20
4.1 Collecting Event Logs......................................................................................................................20
4.1.1 Windows Server 2008 R2 / Windows Server 2008............................................................20
4.2 Collecting Configuration Information................................................................................................20
4.3 Collecting User-Mode Process Dump..............................................................................................21
4.4 Collecting Memory Dump.................................................................................................................21
5. Troubleshooting ..........................................................................................................................................22
5.1 Problems When Powering On Server..............................................................................................22
5.2 Problems When Starting EXPRESSBUILDER.................................................................................23
5.3 Problems When Installing OS..........................................................................................................24
5.4 Problems When Starting OS............................................................................................................27
5.5 Problems When Aborting With STOP Error .....................................................................................28
5.6 Problems When Using RAID System...............................................................................................29
5.7 Problems When Using Internal Devices and Other Hardware.........................................................32
5.8 Problems When Using OS...............................................................................................................33
5.9 Problems When Starting EXPRESSBUILDER on Windows ............................................................34

Contents
Express5800/E120d-1 Maintenance Guide
4
5.10 Problems When installing Bundled Software ...................................................................................34
5.11 Problems When Using Optical Disk Drives......................................................................................35
5.12 Problems When Powering Off Server..............................................................................................35
6. Windows System Recovery ........................................................................................................................36
6.1 Recovery of Windows Server 2008 R2 and Windows Server 2008........................................................36
7. Resetting and Clearing the Server..............................................................................................................37
7.1 Software Reset ................................................................................................................................37
7.2 BMC Reset ......................................................................................................................................37
7.3 Forced Shutdown.............................................................................................................................38
7.4 Clearing BIOS Settings (CMOS Memory)........................................................................................39
8. System Diagnostics.....................................................................................................................................42
8.1 Test Items ........................................................................................................................................42
8.2 Startup and Exit of System Diagnostics...........................................................................................42
9. Offline Tools ................................................................................................................................................45
9.1 Starting Offline Tools........................................................................................................................45
9.2 Functions of Offline Tools.................................................................................................................46
9.3 Console-less....................................................................................................................................47
9.3.1 How to remotely control.....................................................................................................47
Chapter 2 Convenient Features................................................................................................................................48
1. System BIOS ..............................................................................................................................................49
1.1 Starting SETUP................................................................................................................................49
1.2 Parameter Descriptions ...................................................................................................................49
1.2.1 Main...................................................................................................................................49
1.2.2 Advanced...........................................................................................................................51
1.2.3 Security..............................................................................................................................66
1.2.4 Server................................................................................................................................70
1.2.5 Boot...................................................................................................................................75
1.2.6 Save & Exit........................................................................................................................77
2. BMC Configuration......................................................................................................................................78
2.1 BMC Configuration ..........................................................................................................................78
2.2 Setting BMC Configuration ..............................................................................................................79
2.2.1 Network .............................................................................................................................80
2.2.2 User Management.............................................................................................................82
2.2.3 Mail Alert............................................................................................................................84
2.2.4 SNMPAlert........................................................................................................................86
2.2.5 System Operation..............................................................................................................87
2.2.6 ECO...................................................................................................................................88
2.2.7 Miscellaneous....................................................................................................................90
2.3 Clear BMC SEL ...............................................................................................................................91
2.4 Resetting BMC.................................................................................................................................91
2.5 Initializing BMC................................................................................................................................91
3. Flash FDD...................................................................................................................................................92
3.1 Notes on Using Flash FDD..............................................................................................................92
3.1.1 Compensation for recorded data .......................................................................................92
3.1.2 Handling Flash FDD ..........................................................................................................92
3.1.3 Use in EXPRESSBUILDER...............................................................................................93
4. Power Control Feature................................................................................................................................94
4.1 Supported OS..................................................................................................................................94
4.2 Notes on Using Windows Server 2008 ............................................................................................94
5. RAID System Configuration........................................................................................................................95
5.1 Running the LSI Software RAID Configuration Utility.......................................................................95
5.1.1 Exiting the LSI Software RAID Configuration Utility...........................................................96
5.2 Menu Tree........................................................................................................................................97
5.3 LSI Software RAID Configuration Utility Operating Procedure.........................................................99

Contents
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5.3.1 Creating and adding a configuration..................................................................................99
5.3.2 Executing rebuilding manually.........................................................................................104
5.3.3 Setting a hot spare Hard Disk Drive.................................................................................105
5.3.4 Executing a Consistency Check ......................................................................................107
5.3.5 Other functions ................................................................................................................108
5.4 WebBIOS and Universal RAID Utility.............................................................................................109
6. Details of EXPRESSBUILDER.................................................................................................................. 111
6.1 Starting EXPRESSBUILDER.........................................................................................................111
6.2 Menus of EXPRESSBUILDER.......................................................................................................112
6.3 Utilities Provided by EXPRESSBUILDER......................................................................................115
6.4 Configure EXPRESSBUILDER Settings........................................................................................116
7. EXPRESSSCOPE Engine 3 .....................................................................................................................117
8. NEC ESMPRO..........................................................................................................................................118
8.1 NEC ESMPRO Agent (for Windows) .............................................................................................118
8.2 NEC ESMPRO Manager................................................................................................................118
8.3 NEC ESMPRO Agent Extension.................................................................................................... 119
8.4 BMC Configuration ........................................................................................................................119
8.5 NEC ExpressUpdate Agent............................................................................................................119
9. NEC Product Info Collection Utility............................................................................................................120
9.1 Usage ............................................................................................................................................120
10. Universal RAID Utility................................................................................................................................121
10.1 Creating Logical Drive of RAID 6...................................................................................................121
Chapter 3 Appendix................................................................................................................................................122
1. POST Error Message................................................................................................................................123
2. List of Windows Event Logs..........................................................................................................................137
3. Accessing Data for Electric Power, Temperature, and Processor Utilization.............................................143
3.1 Windows........................................................................................................................................143
3.1.1 Power consumption.........................................................................................................143
3.1.2 Intake air temperature......................................................................................................144
3.1.3 Processor utilization.........................................................................................................148
3.2 Linux..............................................................................................................................................149
3.2.1 Power consumption.........................................................................................................149
3.2.2 Intake air temperature......................................................................................................149
3.2.3 Processor utilization.........................................................................................................150

Notations Used in This Document
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6
Notations Used in This Document
Notations used in the text
In addition to safety-related symbols urging caution, 3 other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling the hardware or operating
software. If the procedures described are not followed, hardware failure, data loss, and
other serious malfunctions could occur.
Note Indicates items that must be confirmed when handling the server or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Optical disk drives
Unless otherwise stated, optical disk drives described in this document refer to the following.
USB DVD-ROM drive
Hard disk drives
Unless otherwise stated, hard disk drives (HDD) described in this document refer to both of the following.
Hard disk drives (HDD)
Solid state drive (SSD)
Removable media
Unless otherwise stated, removable media described in this document refer to both of the following.
USB memory
Flash FDD

Notations Used in This Document
Express5800/E120d-1 Maintenance Guide 7
Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
Refer to Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Windows Server 2008 R2 Standard
Windows Server 2008 R2 Windows Server 2008 R2 Enterprise
Windows Server 2008 Standard
Windows Server 2008 *1 Windows Server 2008 Enterprise
Windows Server 2003 R2 Standard x64 Edition
Windows Server 2003 R2 x64 Edition Windows Server 2003 R2 Enterprise x64 Edition
Windows Server 2003 R2 Standard
Windows Server 2003 R2 *2 Windows Server 2003 R2 Enterprise
Windows Server 2003 Standard
Windows Server 2003 *2 Windows Server 2003 Enterprise
Windows 7 Professional 64-bit(x64) Edition
Windows 7 Windows 7 Professional 32-bit(x86) Edition
Windows Vista Business 64-bit(x64) Edition
Windows Vista Windows Vista Business 32-bit(x86) Edition
Windows XP Professional x64 Edition
Windows XP Windows XP Professional
Windows PE *3 Windows Preinstallation Environment
*1: Includes 64-bit and 32-bit Editions unless otherwise stated.
The following appears on EXPRESSBUILDER.
Windows Server 2008 64-bit Edition: Windows Server 2008 x64
Windows Server 2008 32-bit Edition: Windows Server 2008 x86
*2: Unless otherwise stated, Windows Server 2003 R2 and Windows Server 2003 are collectively referred to as
Windows Server 2003.
*3: Used as an installation platform only.

Trademarks
Express5800/E120d-1 Maintenance Guide
8
Trademarks
EXPRESSSCOPE is a registered trademark of NEC Corporation.
Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of
Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of
Intel Corporation of the United States. AT is a registered trademark of International Business Machines Corporation of
the United States and other countries. Adaptec, its logo, and SCSI Select are registered trademarks or trademarks of
Adaptec, Inc. of the United States. LSI and the LSI logo design are trademarks or registered trademarks of LSI
Corporation. Adobe, the Adobe logo, and Acrobat are trademarks of Adobe Systems Incorporated. DLT and DLTtape
are trademarks of Quantum Corporation of the United States. PCI Express is a trademark of Peripheral Component
Interconnect Special Interest Group. Linux is a trademark or registered trademark of Linus Torvalds in Japan and
other countries. Red Hat® and Red Hat Enterprise Linux are trademarks or registered trademarks of Red Hat, Inc. in
the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their
respective trademark owners.

Regulatory Notices
Express5800/E120d-1 Maintenance Guide 9
Regulatory Notices
FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
Industry Canada Class A Emission Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
CE Statement
This is a Class A product. In domestic environment this product may cause radio interference in which case the
user may be required to take adequate measures (EN55022).
BSMI Statement
Turkish RoHS information relevant for Turkish market
EEE Yönetmeliğine Uygundur.
Disposing of your used product
In the European Union
EU-wide legislation as implemented in each Member State requires that used electrical and
electronic products carrying the mark (left) must be disposed of separately from normal
household waste. This includes Information and Communication Technology (ICT) equipment or
electrical accessories, such as cables or DVDs.
When disposing of used products, you should comply with applicable legislation or agreements
you may have. The mark on the electrical and electronic products only applies to the current
European Union Member States.
Outside the European Union
If you wish to dispose of used electrical and electronic products outside the European Union,
please contact your local authority and ask for the correct method of disposal.

Regulatory Notices
Express5800/E120d-1 Maintenance Guide
10
Vietnam RoHS information relevant for Vietnam market
Complying with “CIRCULAR,No.30/2011/TT-BCT（Hanoi,August 10 2011）,
Temporary regulations on content limit for certain hazardous substances in electrical products”
台湾電池規制（廃棄物清理法

Warnings and Additions to This Document
Express5800/E120d-1 Maintenance Guide 11
Warnings and Additions to This Document
1. Unauthorized reproduction of the contents of this document, in part or in its entirety, is
prohibited.
2. The contents of this document may change without prior notice.
3. Do not make copies or alter the document content without permission from NEC Corporation.
4. Every effort has been made to ensure the completeness of this document. However, if you
have any concerns, or discover errors or omissions, please contact your retailer.
5. Regardless of these 4 items, NEC Corporation assumes no responsibility for effects resulting
from operations.
6. The sample values used in this document are not the actual values.
Keep this document nearby so that you may refer to it as necessary.
Latest editions
This document was created based on the information available at the time of its creation. The screen images,
messages and procedures may differ from the actual screens, messages and procedures. Substitute as
appropriate when content has been modified.
The most recent version of User’s Guide, as well as other related documents, is also available for download
from the following website.
http://www.nec.com/

Express5800/E120d-1 Maintenance Guide
12
NEC Express5800 Series
Express5800/E120d-1
Maintenance
This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating
this server.
1. Transfer, Movement, and Disposal
Describes how to transfer this server to a third party. Also describes how to dispose, move and store this
server.
2. Daily Maintenance
Describes what you must confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect information about the location where a failure occurred and its cause when the
server malfunctions. Refer to this section in case of a failure.
5. Troubleshooting
Describes how to identify the causes of problems and what actions are to be taken to address them. Refer to
this section when you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. Refer to this section when Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. Refer to this section when the server is not working or when you
want to restore BIOS settings to the factory settings.
8. System Diagnostics
Describes the system diagnostics of this server.
9. Offline Tools
Describes tools for preventive maintenance of this product.

1. Transfer, Movement, and Disposal
Express5800/E120d-1 Maintenance Guide 13
Chapter 1 Maintenance
1. Transfer, Movement, and Disposal
1.1 Transfer to a Third Party
Observe the following precautions when you transfer (or sell) the server or software provided with the server
to a third party.
Server
When transferring (or selling) the server to a third party, be sure to provide the server’s instructions
(including electronic manuals) to the third party.
Data on the hard disk drive
Be sure to erase the data stored in HDD to prevent the leakage of sensitive data (such as customer
information or company management information) to any third parties. It is the user’s responsibility to erase
the data.
Important NEC assumes no liability for data leakage should the product be transferred
to a third party without erasing the data.
Data seems to be erased when you empty "Recycle Bin" or execute the "format" command of the operating
system. However, the actual data remains on the hard disk drive. Data not erased completely might be
restored by special software and used for unexpected purposes.
Bundled software
Observe the following precautions when transferring (selling) the bundled software to a third party.
Transfer them with the server.
All provided media and documents must be transferred and no backup copies must be retained.
Transfer requirements listed in "Software License Agreement" that comes with each software application
must be satisfied.
Software on client PC must be uninstalled before transferring.

1. Transfer, Movement, and Disposal
Express5800/E120d-1 Maintenance Guide
14
Chapter 1 Maintenance
1.2 Disposal of the Server and Consumables
Dispose of the server, hard disk drives, DVD/CD-ROMs, option board, and battery according to laws and
regulations of the central and/or local government. Also dispose of the power cord attached to this product
together with the server to prevent diversion to other products.
Note For disposal (or replacement) of the battery on the mother board of the server,
consult with your sales representative.
It is the user’s responsibility to completely erase all data stored on storage
devices such as hard disk drives, backup data cartridges, or any other media
(such as CD-R/CD-RW) so that the data cannot be restored by a third party.
Some components including fans, batteries, and the optical disk drive work for a limited period of time and
require replacement. For stable operation of the server, NEC recommends you regularly replace these
components. Contact your sales representative for information on replacement or the lifetime of
components.
1.3 Regarding the Transportation of This Server
This server and/or some of the associated optional devices uses lithium metal batteries or lithium ion batteries.
Regulations for air/ocean transportation apply when transporting lithium batteries. Conform to the
regulations if you want to transport this server or optional devices by air or ship.
1.4 Moving and Storing
Follow the steps below when you move or store this server.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, refer to
Safety precautions in Precautions for Use in "User’s Guide".
Do not disassemble, repair, or alter the server.
Do not remove the lithium battery, NiMH, or Li-ion battery.
Disconnect the power plug before installing or removing the server.

1. Transfer, Movement, and Disposal
Express5800/E120d-1 Maintenance Guide 15
Chapter 1 Maintenance
CAUTION
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, refer to Safety precautions in Precautions for Use in "User’s Guide".
Make sure to complete installation.
Do not get your fingers caught.
Be careful of handling internal components that may be at high temperatures.
Note If the server needs to be relocated/stored due to a change in the floor layout to a
great extent, contact your service representative.
If the server has hard disk drives, move the server while being careful not to
damage the drive.
When storing the server, monitor the environmental conditions of the storage
area (temperature: 10C to 55C, humidity: 20% to 80%). (No dew
condensation is permitted)
Tips Make backup copies of important data stored in the hard disk drive.
1. Remove the media from the optical disk drive
2. Power off the server (POWER LED goes off)
3. Unplug the power cord of the server from the power outlet.
4. Disconnect all the cables from the server
5. Pack the server securely to protect from damage, shock, and vibration.
Important If this server and internal optional devices are suddenly moved from a cold
place to a warm place, condensation will occur and cause malfunctions and
failures when these are used in such state. Wait for a sufficient period of time
before using the server and other components in the operating environment.
Note Check and adjust the system clock before operating after relocating or storing
the server.
If the system clock time is significantly delayed or advanced over time in spite of
adjustment, contact your sales representative.

2. Daily Maintenance
Express5800/E120d-1 Maintenance Guide
16
Chapter 1 Maintenance
2. Daily Maintenance
To use this server under top conditions at all times, periodically check and perform maintenance as follows. If
abnormalities are found, ask your sales representative, avoiding impossible operation.
2.1 Checking and Applying Updates
Express5800 Series posts update information for BIOS, FW (firmware), driver, and others of the server and
peripheral devices on our website. We recommend that the latest update always be applied for stable system.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
Tips Download and apply the latest update yourself.
NEC recommends that you back up data for a rainy day before applying the
latest update.
2.2 Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
Example image of NEC ESMPRO Manager
2.3 Checking STATUS LED
After powering on the server or before shutting down the system and powering off the server, check STATUS
LED on the front of the server. For the functions and descriptions of the LED, refer to Chapter 1 (4. Names and
Functions of Parts) in "User’s Guide".If the indicator shows the server abnormality, contact your salses
representative.
NEC ESMPRO Mana
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2. Daily Maintenance
Express5800/E120d-1 Maintenance Guide 17
Chapter 1 Maintenance
2.4 Backup
We recommend that you periodically back up the data on HDD.
If RAID System has been setup on your system, back up RAID Configuration Data. We also recommend that
you back up it after a rebuilt required due to HDD failure. For information on RAID Configuration Data backup,
refer to the utility offered by EXPRESSBUILDER in Chapter 2 (6. Details of EXPRESSBUILDER).
2.5 Cleaning
Regularly clean the server to keep it in good condition.
WARNING
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or serious injury. For details, refer to
Safety precautions in Precautions for Use in "User’s Guide".
Do not disassemble, repair, or alter the server.
Disconnect the power plug before cleaning the server.

2. Daily Maintenance
Express5800/E120d-1 Maintenance Guide
18
Chapter 1 Maintenance
2.5.1 Cleaning the server
Wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on
the surfaces.
Important Do not use volatile solvents such as thinner and benzene to clean the
server. Those solvents could damage or tarnish the material.
The power outlet, cables, connectors on the rear panel of the server, and
the inside of the server must be kept dry.
1. Confirm that the power is OFF (POWER LED is OFF)
2. Unplug the power cord of the server from a power outlet.
3. Wipe off dust from the power cord plug with a dry cloth.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
2.5.2 Cleaning the tape drive
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean
the tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to
the instructions attached to the tape drive.
2.5.3 Cleaning the keyboard and mouse
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to
remove any dirt or dust.

3. User Support
Express5800/E120d-1 Maintenance Guide 19
Chapter 1 Maintenance
3. User Support
Before getting after-sales service, check the contents of the warranty and service.
3.1 Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
3.2 Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. Refer to Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using a commercial Antivirus Software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.
For repair within the warranty period, be sure to apply with your warranty.

4. Collecting Failure Information
Express5800/E120d-1 Maintenance Guide
20
Chapter 1 Maintenance
4. Collecting Failure Information
If the server is broken, you can collect failure information by using the following method.
The failure information to be described is to be collected only at the request of your sales representative.
Important When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this message and proceed with
starting the system. Restarting the system may result in an inability to
properly dump the data.
4.1 Collecting Event Logs
Collection for various event logs that occurred on the server follows the steps below.
Tips If a STOP error, system error, or stall occurs, restart the system and then follow the
steps below.
4.1.1 Windows Server 2008 R2 / Windows Server 2008
1. Select Administrative Tool and then Event Viewer from Control Panel.
2. Select the type of log in Windows Logs.
Application records events related to running applications.
Security records events related to security.
System records events that occur in Windows system components.
3. Select Save All Event As... from Action menu.
4. Enter the file name of the archived log in File name.
5. Select the type of the log file you want to save in Save as type, and then click [Save].
For more information, refer to Windows Online Help.
4.2 Collecting Configuration Information
This section describes how to collect information on hardware configuration and internal specifications.
Tips If a STOP error, system error, or stall occurs, restart the system and then follow the
procedure below.
1. Select Run from Start menu.
2. Enter msinfo32.exe in Open text box, and then click [OK].
3. System Information starts.
4. From Files menu, click Export.
5. Enter the file name to save in File Name, and then Click [Save].