NEC Univerge SV8100 Operating and installation instructions

Document No. SIB 244 Page 1of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
NEC BSG Technical Assistance Centre
Service Information Bulletin
UNIVERGE SV8100
SMB Communications Server
Table of Contents

TableofContents.....................................................................................................................................................1
Introduction..............................................................................................................................................................2
WhatisincludedinRelease1?.................................................................................................................................3
SystemCapacity........................................................................................................................................................4
FeatureComparison.................................................................................................................................................5
SoftwareVersions..................................................................................................................................................10
Documentation......................................................................................................................................................11
CustomerCD..........................................................................................................................................................12
ApplicationCD.......................................................................................................................................................12
Licensing................................................................................................................................................................13
SystemLicenses.....................................................................................................................................................16
SystemHardware..................................................................................................................................................19
TerminalHardware................................................................................................................................................23
InstallationofIPTerminals....................................................................................................................................28
AutoConfiguration............................................................................................................................................28
IPDECT...................................................................................................................................................................33
VoiceMail..............................................................................................................................................................38
VM8000InMail..................................................................................................................................................38
UM8000UnifiedMessaging..............................................................................................................................39
Specifications....................................................................................................................................................42
VoicemailComparisonChart............................................................................................................................43
ACD‐MISApplication.............................................................................................................................................47
PCProgramming–PCPro......................................................................................................................................48
PCProgramming–WebPro...................................................................................................................................51
NEC’sUNIVERGE®360.............................................................................................................................................52


Document No. SIB 244 Page 2of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
Introduction

NECAustraliaPtyLtdhasreleasedthenextgenerationSMBcommunicationssolutionintheUNIVERGE
SV8100.

Whetheryourbusinessissmallormedium‐sized,NEC’sUNIVERGESV8100CommunicationsServerprovides
theflexibilitytomeetallofyourcommunicationneeds.Thispowerful,feature‐richsolutioniscompletely
scalableandcanbeexpandedforfuturegrowth.TheUNIVERGESV8100isdesignedtorespondtothe
changingneedsofbusinesstoday.Extraordinaryflexibility,greatergrowthcapabilitiesandenhancedsystem
features,makebusinesseasierandmoreeffective.

TheUNIVEREGESV8100givesyouachoice:Youcandeploytraditionaltelephony,ToIP(TelephonyoverIP),ora
combination,allfromonesystem.TheSV8100providesyourcustomerthefreedomtoadoptToIPwhenand
whereyouneedit,sotoday’stechnologycanbeusedtomorrow.

ThisbulletinprovidesanoverviewofRelease1oftheUNIVERGESV8100,includingthenewrangeofDT300
andDT700businessclassterminals.







Document No. SIB 244 Page 3of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
What is included in Release 1?


Platform:
o6Slot2RUChassis,upto4perstack
oChoiceof19”Rack,Wall,Floor,orStandmountingoptions
oInternalandExternalbatterybackupfacilities

Terminals:
oDT300DigitalMultilineTerminals
oDT700SIPMultilineTerminals
oStandardSIPTerminals
oIPDECTTerminals
oSP310SoftPhone
oStandardAnalogueextensions(LC)
oLongLineAnalogueextensions(OPX)

Trunks:
oPSTNwithCallerIDsupport(COT)
oBasicRateISDN(BRI)
oPrimaryRateISDN(PRI)
oE&MTieLines(ODT)
oSIPTrunks
oK‐CCISPeertoPeer

Applications:
oAutomatedAttendant/VRS
oVM8000InMail
oUM8000Mail(UnifiedMessaging)
oHotel/Motel
oMobileExtension
oACD/MIS
oTAPICompatibility
oPCPro‐PCProgramming
oWebPro‐BrowserProgramming


Document No. SIB 244 Page 4of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
System Capacity

TheUNIVERGESV8100canbeconfiguredforoneofthreecapacities,64‐port,256‐port,ortheunlimited712‐
portsystem.

ThetablebelowhighlightsthesystemcapacityoftheSV8100dependinghowmanychassisareinstalled:

1Chassis2Chassis3Chassis4ChassisSYSTEM
MAX.
UniversalSlots6*12*18*24*
TimeSlots 111222333444
TDMPorts96192288384512
MLT/DLC80160240320
512
SLT/LC(‐24V)80176272368
OPX/DIOP(‐48V)24487296
IPMLTExtensions512
SIPExtensions512
AnalogueTrunks40 88 136 184
200
BRIISDNTrunks4088136184
PRIISDNTrunks90200200200
IPTrunks(SIP) 128
VoIPChannels 128
VM/VRSChannels 16
V34Modem 1

Comparisonwithprevioussystems:

IPK
Basic
IPK
Expanded
IPKII
Basic
IPKII
Expanded
SV8100
Basic
SV8100
Expanded
SV8100
Unlimited
Max.PortCapacity48184 64 456 64 256712
Universalslots2424242424*24*24*
OutsideLines1664
64max
200
64max256max
200
IPHandsets
32max120max256max512max
DigitalHandsets
AnalogueHandsets
WirelessHandsets
CAR/VE256max256max256max256max256max
DSSModules4max4max32max32max32max32max32max
PowerFailcircuits3333444444
In‐MailPortsN/AN/A 4 4 16 1616

Notes:
•TheCD‐CP00‐AU(CPU)consumesoneUniversalSlotinthefirstchassis
•WithoutaPZ‐ME50installedsupportsonechassisonlywithamaximumof64ports.
•ExpandedorUnlimitedrequiresthePZ‐ME50andappropriatelicensing.
•PFTrequiresuseofthe4COTbladeandprovides2connectionsperblade.

Document No. SIB 244 Page 5of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
Feature Comparison

Thefollowingtableprovidesacross‐referencebetweentheIPKIIandSV8100features.Furtherinformationcan
befoundwithintheSV8100Features&SpecificationsManual.

S=Supported
X=NotSupported
E=Enhanced

IPKIIFeatureNameIPKII
V1000
IPKII
V2000
IPKII
V2500
SV8100
R1SV8100Comments
AccountCode–
Forced/Verified/UnverifiedSSSS 
AccountCodeEntrySSSS 
AlarmSSSS 
AlarmReportsXESS
AlphanumericDisplaySSSSBacklitDisplayandKeypad
AnalogueCommunications
Interface(ACI)SSSS 
AncillaryDeviceConnectionSSSS 
AnswerHoldSSSS 
AnswerKeySSSS 
AttendantCallQueuingSSSS 
AutomaticCallDistribution(ACD)SESS
Abletodownloadconfigdata
fromCPUandtocreatereports
inCSVformat
AutomaticReleaseSSSS 
AutomaticRouteSelectionSSSSSupportsroutingofdigit"∗"
throughARS
BackgroundMusicSSSS 
BargeInSSSS 
BatteryBackup–SystemMemorySSSS 
BatteryBackup–SystemPowerSSSS 
CallAppearance(CAP)KeysSSSS 
CallArrival(CAR)KeysSSSS 
CallDurationTimerSSSS
CallForwardingSESS 
CallForwarding‐CentrexXEES 
CallForwarding‐DNDOverrideSSSS 
CallForwarding‐ParkandPageSSSSSupportedbyInMailand
UM8000
CallForwarding‐FollowMeSSSS 
CallForwarding‐Off‐PremiseSSSS 
CallMonitoringSESS 
CallWaiting/CampOnSSSS 
CallbackSSSS 
CallerIDSSESAdded"FlexibleRingingby
CallerID"

Document No. SIB 244 Page 6of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
CallerIDCallReturnSSSS 
CentralOfficeCalls,AnsweringSSSS 
CentralOfficeCalls,PlacingSSSS 
ClassofServiceSESS 
Clock/CalendarDisplaySSES 
CodeRestrictionSSSS 
CodeRestrictionOverrideSSSS
CodeRestriction,DialBlockSSSS 
ComputerTelephonyIntegration
(CTI)ApplicationsSSSS 
ConferenceSSSSAddedtheabilityfor"Silent
Monitor”onaConference
ConferenceBridgeSSSXPlannedforRelease2
Conference,VoiceCall/Privacy
ReleaseSSSS 
ContinuedDiallingSSSS 
CordlessTelephoneConnectionSSSS 
DataLineSecuritySSSS 
DelayedRingingSSSS 
DepartmentCallingSSSS 
DepartmentStepCallingSSSS 
DesktopApplications(SP310Soft
Phone,PCAttendant,PCAssistant)SEES
DiallingNumberPreviewSSSS 
DialPadConfirmationToneSSSS
DialToneDetectionSSSS 
DigitalVoiceMailSSSS 
DirectInwardDialling(DID)SESS 
DirectInwardLine(DIL)SSSS 
DirectInwardSystemAccess(DISA)SSSS 
DirectStationSelection(DSS)
ConsoleSESS 
DirectedCallPickupSSSS 
DirectoryDiallingSESS 
DistinctiveRinging,TonesandFlash
PatternsSESS 
DoNotDisturbSESS 
DoorPhoneSSSS 
DropKeySSSS 
DtermSeriesEMultilineTerminalsSSSXDTU/DTPmodelsnot
supported
DtermSeriesiMultilineTerminalsSSSS 
DtermSeriesUMultilineTerminals SSSS 
FacsimileCOBranchConnectionSSSS 
FlashSSSS 
FlexibleSystemNumberingSSSS 
FlexibleTimeoutsSSSS 
ForcedTrunkDisconnectSSSS

Document No. SIB 244 Page 7of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
GroupCallPickupSSSS 
GroupListenSSSS 
HandsetMuteSSSS 
HandsfreeandMonitorSSSS 
HandsfreeAnswerback/Forced
IntercomRingingSSSS 
HeadsetOperationSSSSDT300/DT700telephones
supportHeadsetRing
HoldSSSS 
Hotel/MotelSESS 
HotKeypadXESS 
HotlineSSSS 
HowlerToneServiceSSSS 
In‐MailXSSS 
IntercomSSSS 
IPMLT(ITH=MEGACO)SEEX 
IPMLT(ITL=i‐SIP)XXXS 
IPSLT(StandardSIP)XEES 
IPTrunk(SIP)XESS 
ISDNCompatibilitySSSS 
ISDNMaliciousCallTrace(MCT)SESS 
ISDNSupplementaryServicesSSSS 
K‐CCISoverIPSEES 
LastNumberRedialSSSS 
LicensingSESSAllfeatureandapplication
licensingisviatheCP00
LinePreferenceSSSS 
LongConversationCutoffSSSS 
MaintenanceXSSS
MeetMeConferenceSSSS 
MeetMePagingSSSS 
MeetMePagingTransferSSSS 
MemoDialSSSS 
MessageWaitingSESS 
MicrophoneCutoff(Mute)SSSS 
MigrationUpgradeSSSX 
MobileExtensionXXXS 
MultipleTrunkTypesSSSS 
MusiconHoldSSSS 
NameStoringSESS 
NightServiceSSSS 
OffHookSignallingSSSS 
One‐DigitDialOption(ACD)XESS 
One‐TouchCallingSSSS 
OperatorSESS 
Off‐PremiseExtension(OPX)SSSS 
Paging,ExternalSSSS 
Paging,InternalSSSS 

Document No. SIB 244 Page 8of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
ParkSESS 
PBXCompatibilitySSSS 
PCAssistantSESS
PCAttendantSESS
PCProgrammingSEES
PowerFailureTransferSSSS 
PrimeLineSelectionSSSS
PrivateLineSSSS 
ProgrammableFunctionKeysSESS 
ProgrammingfromMultiline
TerminalSSSS 
PulsetoToneConversionSSSS 
QuickTransfertoVoiceMailSESS 
RedialKeySSSS 
RemoteSystemUpgradeSSSS 
RepeatRedialSSSS 
ResidentSystemProgramSSSS 
ReverseVoiceOverSSSS
RingGroupsSESS 
SaveNumberDialledSSSS 
SecondaryIncomingExtensionSSSS 
SecretaryCall(Buzzer)SSSS 
SecretaryCallPickupSSSS 
SelectableDisplayMessagingSSSS 
SelectableRingTonesSSSS 
SerialCallSSSS 
SingleLineTelephones(SLT)SSSS 
SLTAdapterSSSXSLTAdaptordiscontinued,in
favourofCD‐LTA
SNMP(SimpleNetwork
ManagementProtocol)XEEXNotavailableatR1
SoftkeysSSSS 
SpeedDial–System/Group/StationSSSS 
StationHuntSSSS 
StationMessageDetailRecordingSSSS 
StationNameAssignmentSSSS 
StationRelocationSSSS 
SynchronousRingingSSSS
TandemRingingSSSS 
TandemTrunking(Unsupervised
Conference)SSSS 
TAPICompatibilitySESSSupports1st&3rdPartyTAPI
&ADAforVoicePath
ToneOverrideSSSS 
TrafficReportsSSSSPCProprovidesTrafficReports
TransferSESS 
TrunkGroupRoutingSSSS 
TrunkGroupsSSSS 

Document No. SIB 244 Page 9of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
TrunkQueuing/CampOnSSSS 
UnifiedMessagingSSSS 
UniformCallDistribution(UCD)SSSS 
UniformNumberingNetworkSSSS 
UniversalSlotsSESS 
UserProgrammingAbilitySSSSWebProprovidesUser
ProgrammingAbility
VirtualExtensionsSESS 
VoiceMailIntegration(Analogue)SEES 
VoiceMailMessageIndicationon
LineKeysSSSS 
VoiceOverSSSS 
VoiceOverInternetProtocol(VoIP)SSSS 
VoiceResponseSystem(VRS)SSSSVRS&In‐Mailarecombined
VolumeControlsSSSS 
WarningTone–LongConversationSSSS 
Wireless–DECT(BSU)SSSX 
Wireless–DECT(SIP)XXXS 

Document No. SIB 244 Page 10 of 52 1
st July 2008
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
Software Versions


PackageApplicationVersionFiles
CD‐CP00‐AUMainSoftware1.00
CPUDSPFirmware7920
PZ‐VM21Firmware8320
PZ‐BS10/BS11Firmware7915
CD/PZ‐8/16DLCFirmware2.2122211
CD/PZ‐4/8LCFirmware2.5202511
CD/PZ‐4/8COTFirmware 2.3 302311
CD‐4DIOPFirmware2.2402211
CD‐4ODTFirmware2.1502111
CD/PZ‐4BRIFirmware2.3602313
602323
602333
CD‐PRTFirmware2.4702413
702423
702433
CD‐LTAFirmware2.31B2313
1B2323
1B2333
PCProPCApplication1.00.00
3rdPartyTAPIDriverPCDriver1.0.1
1stPartyTAPIDriverPCDriver1.0.1
ACD‐MISPCApplication1.00RC2
SP310SoftPhonePCApplication 
SmartPhonePCApplication 
DT300DigitalTerminalsFirmware1.35
DT700IPTerminalsFirmware1.3.0.0

CD‐CP00‐AUMainSoftware

AsingleversionofmainsoftwarewillbeprovidedfortheSV8100CD‐CP00‐AU(CPU).Capacity,featuresand
functionalityprovidedbythissoftwarewillbeconfiguredviaactivationcodes(licenses).

Toincreasecapacitybeyondasinglechassisor64ports,thePZ‐ME50‐AUMemoryModuleandlicensingis
required.Whenthisisinstalled,theCPUwillrun“mainex.bin”offthePZ‐ME50,ratherthan“main.bin”offthe
CP00.Bothareprovidedwithineachsoftwarepackage.

SoftwarecanbeinstalledontotheCPUusingoneofthefollowingmethods:
•DirectviaUSBMemoryStick
•RemoteviaDialupModem(PZ‐VM21required)
•RemoteviaLAN(licensemayberequired)