NEC NVM-2000 Guide

NVM-2000
Hard Drive
Replacement Instructions
Part No. 17569HDINS02
Issue 1-0, May 2001

This manual has been developed by NEC America. It is intended for the use of its customers and service personnel,
and should be read in its entirety before attempting to install or program the system. Any comments or suggestions
for improving this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
NEC America has no obligation to provide any updates or corrections to this manual. Further, NEC America also
reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America
shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or
consequential damages in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of NEC America.
©2001 by NEC America, Inc. All Rights Reserved
Printed in U.S.A.

Table of Contents
i
Introduction..........................................................................................................1
AMIS and FAX Mail............................................................................................1
Important Notes....................................................................................................1
Tools and Materials Needed.................................................................................1
Locally Back Up the Voice Mail Database..........................................................1
Remove the Old Hard Drive.................................................................................3
Install the Replacement Hard Drive .....................................................................6
Write the Hardware Settings for the New Drive to CMOS ..................................8
Locally Restore the Voice Mail Database..........................................................12

Replacing the Hard Drive in the NVM-2000
1
Introduction The instructions in this supplement may be used for replacing the
current hard drive in the NVM-2000 with any of the following hard
drives:
17569-24 - 24 Hour Replacement Hard Drive for E, G, and H Series.
17569-65 - 65 Hour Replacement Hard Drive for J and K Series.
You will use the information contained in these instructions to:
1. Back up the current Voice Mail Database.
2. Remove the existing hard drive installed in your NVM.
3. Install the new hard drive.
4. Write the hardware settings for the new drive to CMOS.
5. Restore the Voice Mail database that you previously backed up.
AMIS and FAX Mail
■ If the installed system (with the old hard drive) had either of these
options, contact NEC America, Inc.
Important Note ■ All work should be performed by a qualified technician.
Tools and Materials Needed
■ Phillips-head Screwdriver
■ ESD Wrist Strap (to be worn on wrist and attached to a grounded
metal object at all times)
■ 3 ½ inch floppy disk(s) (Required for backing up the Voice Mail
database.) Four or more diskettes may be required depending on
the system’s number of mailboxes, greetings, Welcome messages
and Instruction messages.
■ Monitor and keyboard connected to NVM
■ Replacement Hard Drive (one of the part numbers from above)
Locally Back Up the Voice Mail Database
You should back up the current Voice Mail database. Backing up the
database should be performed locally and not through a modem.
During the procedure, you will have the option to back up messages for
individual mailboxes. This is a lengthy and extensive process. For
this reason, it is recommended that you suggest that users delete as
many (if not all) of their messages. This will save you time and reduce
the number of mailboxes you will have to back up.
The backup instructions listed on the following page assume you are in
the Full Screen Editor mode of programming the Voice Mail.

Replacing the Hard Drive in the NVM-2000
2
Locally Back Up the Voice Mail Database (cont’d)
To locally back up the Voice Mail database:
1. Insert a floppy disk into the Voice Mail’s floppy disk drive.
2. From the Main Menu, select Install.
3. Type the password, if the system requests it.
4. Select View Current Settings. Write down on paper the phone
system that is installed with the Voice Mail as well as the
following settings:
Number of Voice Mail Ports
Voice Compression Rate
Mailbox Default Security Code
Default Bilingual Mode
Mailbox Range
Extension Range
You will need this information after you install the new hard drive.
5. Return to the Main Menu,and select Maintenance.
6. Type the password, if the system requests it.
7. Select Local Backup.
The system prompts you through the backup procedure:
Select the files to be processed:
- System Database D
- Mailbox Messages M
File Type (enter Q to Quit)? [D]
8. Default is D(which is the selection you need). Press Enter.
The system provides you with information about the Backup
Utility.
9. When you see the prompt, Do you wish to continue? [Y/N], enter
Y. The Voice Mail System will shut down and exit to the
SYSTEM SAVE FILE CREATION utility in DOS.
10. When you see the prompt, Do you wish to save the history data at
this time [Y/N], enter N.
11. The system displays prompts as the Backup Utility progresses.
When you see the prompt, Press any key to continue…, press any
key.
12. The system displays status prompts as the data files are copied
onto the floppy disk. When complete, you will see a list of files on
your disk as well as a list of files to compare them against. These
are the files that should have been copied onto your disk.
Note: If all files were not copied, complete this procedure through
step 13 to reboot the Voice Mail. Repeat steps 5 through 13 to try
to back up the files again.
13. Remove the disk from the disk drive. When you see the prompt,
Press any key to continue… (and after you removed the disk from
the disk drive), press any key. The Voice Mail will reboot.
Note: If you do not remove the disk in step 13, when the Voice
Mail tries to reboot, the system prompts with a Non-System
disk or disk error.

Replacing the Hard Drive in the NVM-2000
3
Locally Back Up the Voice Mail Database (cont’d)
14. Repeat steps 5 through 7 to back up messages in a mailbox. At the
prompt: Select the files to be processed:
- System Database D
- Mailbox Messages M
File Type (enter Q to Quit)? [D]
Enter Mand Enter. Follow the screen prompts.
15. When finished, return to the NVM Main Menu.
Remove the Old Hard Drive
WARNING
Do not turn off the NVM without first shutting it down. If
you do not shut down first, you may corrupt the NVM
database when you turn it off.
To remove the old hard drive:
Note: Instructions assume you are in Full Screen Editor mode.
1. From the Main Menu, select Exit, and type the password, if the
system requests it.
2. Select Shutdown Voice Mail System to shut down NVM.
3. After NVM shuts down, turn off the system power and remove the
power cord.
4. Remove the Monitor cord and the keyboard cord from the NVM
cabinet.
5. Remove and retain the five hex-head screws from the rear of the
cabinet. See Figure 1.
Figure 1

Replacing the Hard Drive in the NVM-2000
4
Remove the Recalled Hard Drive (cont’d)
6. Remove the cabinet cover by sliding it towards you and lifting it
up. See Figure 2.
Figure 2
7. Remove and retain the four screws that secure cage assembly from
the chassis. (The cage assembly houses the hard drive.) See Figure
3.
Figure 3

Replacing the Hard Drive in the NVM-2000
5
Remove the Recalled Hard Drive (cont’d)
8. Slide the cage assembly back toward the rear of the chassis so that
the assembly clears the mounting bracket.
9. Disconnect the ribbon cable and power supply connector from the
hard drive. See Figure 4.
10. Remove and retain the four screws securing the hard drive to the
cage assembly. See Figure 4. (Your cage assembly may only
contain two screws.)
11. Carefully slide the hard drive out of the cage assembly. See Figure
4. Set the removed hard drive on a clean surface.
Figure 4

Replacing the Hard Drive in the NVM-2000
6
Install the Replacement Hard Drive
To install the replacement hard drive:
1. Carefully slide the replacement hard drive into the cage assembly.
Be sure to line up the screw holes on the hard drive with the screw
slots on the cage assembly. See Figure 5.
2. Secure the hard drive in place with the four screws (removed and
retained in step 10 of Remove the Old Hard Drive). See Figure 5.
3. Plug the ribbon cable and the power supply connector into the new
hard drive. See Figure 5.
Important: Be sure that the red stripe on the ribbon cable is
closest to the power supply connector wires.
Figure 5

Replacing the Hard Drive in the NVM-2000
7
Install the Replacement Hard Drive (cont’d)
4. Position the cage assembly as shown in Figure 6.
Figure 6
5. Secure the cage assembly in place with the four screws (removed
and retained in step 7 of Remove the Recalled Hard Drive). See
Figure 6.
6. Replace the cabinet cover.
7. Replace the 5 screws (removed and retained in step 5 of Remove
the Recalled Hard Drive).
8. Connect the monitor cord and the keyboard cord.
9. Connect the system power cord.
Note: Do not turn on system power.

Replacing the Hard Drive in the NVM-2000
8
Write the Hardware Settings for the New Drive to CMOS
You must write the settings for the new drive to CMOS. The
procedure you use depends on two things: the type of hard drive you
just installed and the type of motherboard already installed in your
NVM.
If you installed a 17569-65 hard drive for the J or K series, you will be
able to use auto detect. Go to: 17569-65 - J or K Series: Determine
Proper Procedure for Writing to CMOS (below).
If you installed a 17569-24 hard drive for E, G, or H series, you must
manually enter the parameters for the hard drive into CMOS. You
cannot use auto detect. This is because the 17569-24 is a 24 hour drive
regardless of the actual physical size of the drive. Go to: 17569-24 -
E,G, or H Series: Determine Proper Procedure for Writing to
CMOS (see page 10).
17569-65 - J or K Series: Determine Proper Procedure for
Writing to CMOS
To determine the proper procedure to use:
1. Turn on system power.
2. Carefully watch the screen on your monitor.
■ If you see 486BL CPU in the upper right-hand corner of the
screen, immediately press the Escape key. Continue using
Procedure A.
■ If you see the ENERGY/Star logo in the upper right-hand
corner of the screen, immediately press the Delete key.
Continue using Procedure B.
Note: If you do not press the Escape or Delete key quickly enough,
the NVM will try to boot up. You will then see an error
message (i.e., Missing Operating System or Boot Failure). If
this occurs:
■ Turn system power off.
■ Repeat the above two steps.

Replacing the Hard Drive in the NVM-2000
9
Write the Hardware Settings for the New Drive to CMOS (cont’d)
Write Hardware Setting for New Drive to CMOS - Procedure A
Note: You should have completed the two steps in Determine the
Proper Procedure for Writing to CMOS before you continue
with this procedure.
To write the hardware settings for the New Drive to CMOS:
1. Wait for the MR BIOS main menu screen to appear.
2. Use the Arrow key to move to the option Fixed Disk.
3. Press Enter. The cursor moves to Type field in the Fixed Disk
(C:) column.
4. Press Shift + ? key to enter the correct values in all the Fixed Disk
fields. At the bottom of the screen, look for the message,
Completed - Press Any Key to Continue.
5. Press the Escape key twice to return to the MR BIOS main menu
screen.
6. Press F10 to Record and Exit from the MR BIOS utility.
7. NVM continues to boot up. If you backed up the Voice Mail
Database, you should now restore this data. (See Locally Restore
the Voice Mail Database in this supplement.)
Write Hardware Setting for New Drive to CMOS - Procedure B
Note: You should have completed the two steps in Determine the
Proper Procedure for Writing to CMOS before you continue
with this procedure.
To write the hardware settings for the New Drive to CMOS:
1. Wait for the CMOS SETUP UTILITY menu to appear.
2. From the CMOS SETUP UILITY menu, use the Arrow key to
move to the option IDE HDD AUTO. You will see Auto
Configure HDD: Sector, Cylinder, Head at the bottom of the
screen.
3. Press Enter. You will see:
Select Primary Master Option (N=Skip) : N
4. At the flashing N, enter Y. Press Enter. You will see:
Select Primary Slave Option (N=Skip) : N
5. At the flashing N, press Enter. You will see:
Select Secondary Master Option (N=Skip) : N
6. At the flashing N, enter N. Press Enter. You will see:
Select Secondary Slave Option (N=Skip) : N
7. Press Enter. You will return to the CMOS SETUP UTILITY
menu.
8. Press F10 to Save and Exit from the CMOS SETUP UTILITY
menu.
9. At the prompt, SAVE to CMOS and EXIT (Y/N), enter Yand
press Enter.
10. NVM continues to boot up. If you backed up the Voice Mail
Database, you should now restore this data. (See Locally Restore
the Voice Mail Database in this supplement.)

Replacing the Hard Drive in the NVM-2000
10
Write the Hardware Settings for the New Drive to CMOS (cont’d)
17569-24 - E, G, or H Series: Determine Proper Procedure for
Writing to CMOS
To determine the proper procedure to use:
1. Turn on system power.
2. Carefully watch the screen on your monitor.
■ If you see 486BL CPU in the upper right-hand corner of the
screen, immediately press the Escape key. Continue using
Procedure A.
■ If you see the ENERGY/Star logo in the upper right-hand
corner of the screen, immediately press the Delete key.
Continue using Procedure B.
Note: If you do not press the Escape or Delete key quickly enough,
the NVM will try to boot up. You will then see an error
message (i.e., Missing Operating System or Boot Failure). If
this occurs:
■ Turn system power off.
■ Repeat the above two steps.
Write Hardware Setting for New Drive to CMOS - Procedure A
Note: You should have completed the two steps in Determine the
Proper Procedure for Writing to CMOS before you continue
with this procedure.
To write the hardware settings for the New Drive to CMOS:
1. Wait for the MR BIOS main menu screen to appear.
2. Use the Arrow key to move to the option Fixed Disk.
3. Press Enter. The cursor moves to Type field in the Fixed Disk
(C:) column.
4. Use the Arrow key to move to the Cylinders field. Enter 1010.
5. Use the Arrow key to move to the Heads field. Enter 16.
6. Use the Arrow key to move to the Precomp field. Enter 65535.
7. Use the Arrow key to move to the Landing field. Enter 1010.
8. Use the Arrow key to move to the Sectors field. Enter 51.
Parameters for the Fixed Disk (C:) should be:
Type
47
Cylinders 1010
Heads 16
Precomp 65535
Landing 1010
Sectors 51
9. Press the Escape key twice to return to the MR BIOS main menu
screen.
10. Press F10 to Record and Exit from the MR BIOS utility.
11. NVM continues to boot up. If you backed up the Voice Mail
Database, you should now restore this data. (See Locally Restore
the Voice Mail Database in this supplement.)

Replacing the Hard Drive in the NVM-2000
11
Write the Hardware Settings for the New Drive to CMOS (cont’d)
Write Hardware Setting for New Drive to CMOS - Procedure B
Note: You should have completed the two steps in Determine the
Proper Procedure for Writing to CMOS before you continue
with this procedure.
To write the hardware settings for the New Drive to CMOS:
1. Wait for the CMOS SETUP UTILITY menu to appear.
2. From the CMOS SETUP UILITY menu, use the Arrow key to
move to the option STANDARD CMOS SETUP.
3. Press Enter.
4. Use the Arrow key to move to the CYLS field for the Primary
Master. Enter 1010.
5. Use the Arrow key to move to the HEAD field for the Primary
Master. Enter 16.
6. Use the Arrow key to move to the PRECOMP field for the
Primary Master. Enter 65535.
7. Use the Arrow key to move to the LANDZ field for the Primary
Master. Enter 1010.
8. Use the Arrow key to move to the SECTOR field for the Primary
Master. Enter 51.
Parameters for the Primary Master hard drive should be:
TYPE CYLS HEAD PRECOMP LANDZ SECTOR
47 1010 16 65535 1010 51
9. Press Escape key.
10. Use the Arrow key to move to SAVE & EXIT SETUP.
11. Press Enter.
12. At the prompt, SAVE to CMOS and EXIT (Y/N), enter Yand
press Enter.
13. NVM continues to boot up. If you backed up the Voice Mail
Database, you should now restore this data. (See Locally Restore
the Voice Mail Database in this supplement.)

Replacing the Hard Drive in the NVM-2000
12
Locally Restore the Voice Mail Database
If the NVM is installed already, in use at a customer site, and you
backed up the current Voice Mail database, you should now restore it.
The instructions below assume you are in the Full Screen Editor
mode:
To locally restore the Voice Mail database:
1. Insert the floppy disk that contains the stored Voice Mail database
into the Voice Mail’s floppy disk drive.
2. From the Main Menu, select Install.
3. Type the password, if the system requests it.
4. Select the phone system that is installed with the Voice Mail.
(You recorded this information in step 4 of Locally Back Up the
Voice Mail Database.)
5. Check and modify the parameters as required so that they match
those you recorded in step 4 of Locally Back Up the Voice Mail
Database.
6. Return to the Main Menu, and select Maintenance.
7. Type the password, if the system requests it.
8. Select Local Restore.
The system prompts you through the restore procedure:
Select the files to be processed:
- System Database D
- Mailbox Messages M
File Type (enter Q to Quit)? [D]
9. Default is D(which is the selection you need). Press Enter.
The system provides you with information about the Restore
Utility.
10. When you see the prompt, Do you wish to continue? [Y/N], enter
Y. The Voice Mail System will shut down and exit to the
SYSTEM RESTORE utility in DOS.
11. When you see the prompt, Press any key to continue…, press any
key.
12. The system displays prompts as the Restore Utility progresses.
You will see a prompt when the Restore Utility is finished. When
you see the prompt, Press any key to continue…, remove the disk
from the disk drive and press any key.
The Voice Mail will reboot.
Note: If you do not remove the disk in step 12, when the Voice
Mail tries to reboot, the system prompts with a Non-
System disk or disk error.
13. You must repeat steps 6 through 8 to restore mailbox messages.
At the prompt shown in step 8, enter M and press Enter. Follow
the prompts on the screen.

NECAmerica, Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
Tel: [phone] Fax: [phone]
cng.nec.com
Other Important Telephone Numbers
Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450
Customer Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444
Customer Service FAX: . . . . . . . . . . . . . . . . . . . . . . .203-926-5454
Technical Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801
Discontinued Product Service: . . . . . . . . . . . . . . . . . .900-990-2541
Technical Training: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5430
Emergency Technical Service (After Hours) . . . . . . . .203-929-7920
(Excludes discontinued products)