NEC DS1000 Owner's manual

Multibutton Telephone
Feature Handbook
80000MFH05
January 2002
Printed in U.S.A. (2106)
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Nothing contained in this manual shall be deemed to be, and this manual does not consti-
tute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC America, Inc. has no obligation to pro-
vide any updates or corrections to this manual. Further, NEC America also reserves the
right, without prior notice, to make changes in equipment design or components as it
deems appropriate. No representation is made that this manual is complete or accurate in
all respects and NEC America shall not be liable for any errors or omissions. In no event
shall NEC America be liable for any incidental or consequential damages in connection with
the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or repro-
duced without prior written consent of NEC America.
©2002 by NEC America, Inc. All Rights Reserved. Printed in U.S.A.
Your Multibutton Display Telephone
1 2 3
4 5 6
7 8 9
0
ABC DEF MW ICM
FLASH DND
DIAL MIC
LND SPK
CONF HOLD
GHI JKL MNOMNO
PQRS TUV
OPER
VOL
WXYZ
CLEAR
CHECK
80000 -62A
LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6
LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12
BIN 1 BIN 2 BIN 3 BIN 4 BIN 5
BIN 6 BIN 7 BIN 8 BIN 9 BIN 10
For Attendants:
Key 11=Night Key
Key 12=Operator Call Key
In DS1000:
Keys 7-12 are
undefined.
●Your key assignments may be different than
shown. Ask your communications manager.
●See the inside back cover of this guide for an
illustration of the Super Display telephone.
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Alphanumeric Display .....................................................1
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .1
Alphanumeric Display Contrast Control . . . . . . . . . . . .1
Attendant Position..........................................................2
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .3
Background Music...........................................................4
Barge In ..........................................................................5
Call Coverage Keys..........................................................6
User Programmable Feature . . . . . . . . . . . . . . . . . . . . .6
Call Forwarding ...............................................................7
Call Timer.........................................................................9
Call Waiting / Camp-On..................................................10
Callback ........................................................................11
Caller ID.........................................................................12
Single and Multiple Message Format . . . . . . . . . . . . .12
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .12
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .12
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .12
Caller ID Logging...........................................................14
Caller ID Logging at your 22-Button or 34-Button
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Caller ID Logging at your Super Display Telephone .17
Central Office Calls, Answering.....................................20
User Programmable Feature . . . . . . . . . . . . . . . . . . . .20
Central Office Calls, Placing ..........................................21
Conference...................................................................26
Dial Number Preview.....................................................27
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .27
Dial Number Preview Editing Example . . . . . . . . . . .28
Table of Contents
i
About Your Handsfree Options
• Handsfree lets you place and answer calls by pressing instead of
using the handset.
• With Automatic Handsfree, you can press a line key without lifting the
handset. Normally, you have Automatic Handsfree.
• Use Handsfree Answerback to answer a voice-announced Intercom call
by speaking toward your phone — without lifting the handset.
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Direct Station Selection (DSS).......................................29
User Programmable Feature . . . . . . . . . . . . . . . . . . . .29
Direct Station Selection Console...................................30
Default DSS Console Key Assignments . . . . . . . . . . .33
Directed Call Pickup......................................................35
Directory Dialing............................................................36
Distinctive Ringing.........................................................38
Distinctive Ring Configuration . . . . . . . . . . . . . . . . .39
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .44
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Do Not Disturb..............................................................58
Door Box.......................................................................59
Extension Hunting.........................................................61
Flash..............................................................................62
Forced Trunk Disconnect..............................................63
Group Call Pickup .........................................................64
User Programmable Feature . . . . . . . . . . . . . . . . . . . .64
Group Listen.................................................................65
Group Ring ...................................................................66
Handsfree.....................................................................67
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .67
User Programmable Feature . . . . . . . . . . . . . . . . . . . .68
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . .69
Headset Compatibility...................................................70
User Programmable Feature . . . . . . . . . . . . . . . . . . . .70
Hold..............................................................................71
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Hotline..........................................................................74
User Programmable Feature . . . . . . . . . . . . . . . . . . . .74
Interactive Soft Keys.....................................................75
Intercom .......................................................................76
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .76
User Programmable Feature . . . . . . . . . . . . . . . . . . . .77
Last Number Redial.......................................................78
Meet-Me Conference ....................................................79
Message Waiting ...........................................................81
Table of Contents
ii
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Microphone Mute..........................................................83
Monitor / Silent Monitor................................................84
Night Service / Night Ring .............................................85
Off-Hook Signaling .......................................................86
User Programmable Feature . . . . . . . . . . . . . . . . . . . .86
Paging...........................................................................87
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
User Programmable Feature . . . . . . . . . . . . . . . . . . . .88
Park...............................................................................89
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Prime Line Preference...................................................93
Prime Line and Ringing Line Preference . . . . . . . . . .93
User Programmable Feature . . . . . . . . . . . . . . . . . . . .93
Privacy and Privacy Release Groups .............................94
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . .94
Programmable Function Keys........................................95
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
User Programmable Feature . . . . . . . . . . . . . . . . . . .100
Removing Lines and Extensions..................................101
Reverse Voice Over.....................................................102
Ringing Line Preference..............................................104
Prime Line and Ringing Line Preference . . . . . . . . .104
User Programmable Feature . . . . . . . . . . . . . . . . . . .105
Save Number Dialed....................................................106
Selectable Display Messaging .....................................107
Entering Additional Characters . . . . . . . . . . . . . . . . .109
Speed Dial...................................................................110
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .110
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .113
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .116
User Programmable Feature . . . . . . . . . . . . . . . . . . .116
Split.............................................................................117
Tandem Trunking.........................................................119
Time and Date.............................................................120
Table of Contents
iii
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Transfer.......................................................................121
Screened . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Unscreened . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Trunk (Line) Queuing and Callback.............................124
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .124
Voice Mail....................................................................126
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .128
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .128
Forwarding Calls to your Mailbox . . . . . . . . . . . . . .129
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .130
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .131
Personal Answering Machine Emulation . . . . . . . . .131
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .132
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .133
Voice Over..................................................................134
Volume and Contrast Control......................................135
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
User Programmable Features ......................................138
iv
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If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
per line alphanumeric display.
The first line displays the date
and time (while idle) and feature
status messages. The second line displays the Interactive Soft
Key definitions.
If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status mes-
sages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press PARK to park your call in an orbit.
Basic Soft Key instruction is included in this guide. Refer to the
Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.
Alphanumeric Display Contrast Control
When your telephone is idle (except on 34-Button Super Display),
you can control the contrast of your telephone display.
To adjust your display contrast:
1. Press or .
If the contrast adjustment doesn’t work, your
phone may be in the Music on Hold mode. Press
HOLD and try again.
Alphanumeric Display
1
Display messages help
you process calls, identify
callers and customize
features.
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If you are an attendant (also called
an operator), you are the system’s
call processing focal point. In
addition to all the features of the
standard keyset, your attendant
extension also has the following unique features. Initially, only
your attendant extension has these capabilities. Refer to the indi-
vidual feature for the specifics.
●Barge In
You can break into a co-worker’s established call.
●Direct Trunk Access
You can dial a code to access an individual outside line.
●Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s
active outside call.
●Night Service / Night Ring
If your telephone has a programmed Night Key, you can
press it to put the system in the Night Mode.
●Removing Trunks and Extensions from Service
Remove problem outside lines from service — then return
them to service once the problem is corrected.
●Trunk (Line) Queuing
You can wait in line for a busy trunk to become free.
To call an attendant extension:
1. Press .
2. Dial .
If your system has more than one operator, you
may have to dial 01-04 instead. You can also dial
the attendant’s extension number (e.g., 300).
Attendant Position
2
The attendant is the
system’s call processing
focal point.
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Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your atten-
dant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers.
Instead, an unlimited number of Intercom calls can queue (i.e., wait
in line) for you to become free. These calls wait on your Operator
Call Key, which is the last Programmable Function Key on your
telephone. This key is off when you’re available and winks on (red)
when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a
call is waiting.
1. Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
Attendant Position
3
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Background Music (BGM) sends
music to the speaker in your tele-
phone while it is idle. BGM
requires that your company have
a music source (such as a CD
player or radio) connected to
your system. Background Music automatically turns off when
your phone rings or you receive a paging announcement.
To turn Background Music on and off:
1. Do not lift the handset or press .
2. Press .
Please take note of the following:
In accordance with U.S. copyright law, a license may be required
from the American Society of Composers, Authors and Publishers
(ASCAP) or other similar organizations, if radio, television broad-
casts or music other than material not in the public domain are
transmitted through the Background Music feature of telecommu-
nications systems. The manufacturer hereby disclaims any liabili-
ty arising out of the failure to obtain such a license.
Background Music
4
Have your telephone
broadcast music through
the speaker for a more
pleasing work environment.
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