NEC DS1000 Owner's manual

Multibutton Telephone
Feature Handbook
80000MFH05
January 2002
Printed in U.S.A. (2106)
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Nothing contained in this manual shall be deemed to be, and this manual does not consti-
tute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC America, Inc. has no obligation to pro-
vide any updates or corrections to this manual. Further, NEC America also reserves the
right, without prior notice, to make changes in equipment design or components as it
deems appropriate. No representation is made that this manual is complete or accurate in
all respects and NEC America shall not be liable for any errors or omissions. In no event
shall NEC America be liable for any incidental or consequential damages in connection with
the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or repro-
duced without prior written consent of NEC America.
©2002 by NEC America, Inc. All Rights Reserved. Printed in U.S.A.
Your Multibutton Display Telephone
1 2 3
4 5 6
7 8 9
0
ABC DEF MW ICM
FLASH DND
DIAL MIC
LND SPK
CONF HOLD
GHI JKL MNOMNO
PQRS TUV
OPER
VOL
WXYZ
CLEAR
CHECK
80000 -62A
LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6
LINE 7 LINE 8 LINE 9 LINE 10 LINE 11 LINE 12
BIN 1 BIN 2 BIN 3 BIN 4 BIN 5
BIN 6 BIN 7 BIN 8 BIN 9 BIN 10
For Attendants:
Key 11=Night Key
Key 12=Operator Call Key
In DS1000:
Keys 7-12 are
undefined.
●Your key assignments may be different than
shown. Ask your communications manager.
●See the inside back cover of this guide for an
illustration of the Super Display telephone.
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Alphanumeric Display .....................................................1
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .1
Alphanumeric Display Contrast Control . . . . . . . . . . . .1
Attendant Position..........................................................2
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .3
Background Music...........................................................4
Barge In ..........................................................................5
Call Coverage Keys..........................................................6
User Programmable Feature . . . . . . . . . . . . . . . . . . . . .6
Call Forwarding ...............................................................7
Call Timer.........................................................................9
Call Waiting / Camp-On..................................................10
Callback ........................................................................11
Caller ID.........................................................................12
Single and Multiple Message Format . . . . . . . . . . . . .12
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .12
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .12
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .12
Caller ID Logging...........................................................14
Caller ID Logging at your 22-Button or 34-Button
Display Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Caller ID Logging at your Super Display Telephone .17
Central Office Calls, Answering.....................................20
User Programmable Feature . . . . . . . . . . . . . . . . . . . .20
Central Office Calls, Placing ..........................................21
Conference...................................................................26
Dial Number Preview.....................................................27
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .27
Dial Number Preview Editing Example . . . . . . . . . . .28
Table of Contents
i
About Your Handsfree Options
• Handsfree lets you place and answer calls by pressing instead of
using the handset.
• With Automatic Handsfree, you can press a line key without lifting the
handset. Normally, you have Automatic Handsfree.
• Use Handsfree Answerback to answer a voice-announced Intercom call
by speaking toward your phone — without lifting the handset.
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Direct Station Selection (DSS).......................................29
User Programmable Feature . . . . . . . . . . . . . . . . . . . .29
Direct Station Selection Console...................................30
Default DSS Console Key Assignments . . . . . . . . . . .33
Directed Call Pickup......................................................35
Directory Dialing............................................................36
Distinctive Ringing.........................................................38
Distinctive Ring Configuration . . . . . . . . . . . . . . . . .39
Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .44
Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Do Not Disturb..............................................................58
Door Box.......................................................................59
Extension Hunting.........................................................61
Flash..............................................................................62
Forced Trunk Disconnect..............................................63
Group Call Pickup .........................................................64
User Programmable Feature . . . . . . . . . . . . . . . . . . . .64
Group Listen.................................................................65
Group Ring ...................................................................66
Handsfree.....................................................................67
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .67
User Programmable Feature . . . . . . . . . . . . . . . . . . . .68
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . .69
Headset Compatibility...................................................70
User Programmable Feature . . . . . . . . . . . . . . . . . . . .70
Hold..............................................................................71
Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Hotline..........................................................................74
User Programmable Feature . . . . . . . . . . . . . . . . . . . .74
Interactive Soft Keys.....................................................75
Intercom .......................................................................76
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .76
User Programmable Feature . . . . . . . . . . . . . . . . . . . .77
Last Number Redial.......................................................78
Meet-Me Conference ....................................................79
Message Waiting ...........................................................81
Table of Contents
ii
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Microphone Mute..........................................................83
Monitor / Silent Monitor................................................84
Night Service / Night Ring .............................................85
Off-Hook Signaling .......................................................86
User Programmable Feature . . . . . . . . . . . . . . . . . . . .86
Paging...........................................................................87
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
User Programmable Feature . . . . . . . . . . . . . . . . . . . .88
Park...............................................................................89
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Prime Line Preference...................................................93
Prime Line and Ringing Line Preference . . . . . . . . . .93
User Programmable Feature . . . . . . . . . . . . . . . . . . . .93
Privacy and Privacy Release Groups .............................94
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . .94
Programmable Function Keys........................................95
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
User Programmable Feature . . . . . . . . . . . . . . . . . . .100
Removing Lines and Extensions..................................101
Reverse Voice Over.....................................................102
Ringing Line Preference..............................................104
Prime Line and Ringing Line Preference . . . . . . . . .104
User Programmable Feature . . . . . . . . . . . . . . . . . . .105
Save Number Dialed....................................................106
Selectable Display Messaging .....................................107
Entering Additional Characters . . . . . . . . . . . . . . . . .109
Speed Dial...................................................................110
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .110
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .113
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .116
User Programmable Feature . . . . . . . . . . . . . . . . . . .116
Split.............................................................................117
Tandem Trunking.........................................................119
Time and Date.............................................................120
Table of Contents
iii
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Transfer.......................................................................121
Screened . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Unscreened . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Trunk (Line) Queuing and Callback.............................124
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .124
Voice Mail....................................................................126
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .128
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .128
Forwarding Calls to your Mailbox . . . . . . . . . . . . . .129
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .130
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .131
Personal Answering Machine Emulation . . . . . . . . .131
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .132
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .133
Voice Over..................................................................134
Volume and Contrast Control......................................135
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
User Programmable Features ......................................138
iv
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If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
per line alphanumeric display.
The first line displays the date
and time (while idle) and feature
status messages. The second line displays the Interactive Soft
Key definitions.
If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status mes-
sages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press PARK to park your call in an orbit.
Basic Soft Key instruction is included in this guide. Refer to the
Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.
Alphanumeric Display Contrast Control
When your telephone is idle (except on 34-Button Super Display),
you can control the contrast of your telephone display.
To adjust your display contrast:
1. Press or .
If the contrast adjustment doesn’t work, your
phone may be in the Music on Hold mode. Press
HOLD and try again.
Alphanumeric Display
1
Display messages help
you process calls, identify
callers and customize
features.
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If you are an attendant (also called
an operator), you are the system’s
call processing focal point. In
addition to all the features of the
standard keyset, your attendant
extension also has the following unique features. Initially, only
your attendant extension has these capabilities. Refer to the indi-
vidual feature for the specifics.
●Barge In
You can break into a co-worker’s established call.
●Direct Trunk Access
You can dial a code to access an individual outside line.
●Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s
active outside call.
●Night Service / Night Ring
If your telephone has a programmed Night Key, you can
press it to put the system in the Night Mode.
●Removing Trunks and Extensions from Service
Remove problem outside lines from service — then return
them to service once the problem is corrected.
●Trunk (Line) Queuing
You can wait in line for a busy trunk to become free.
To call an attendant extension:
1. Press .
2. Dial .
If your system has more than one operator, you
may have to dial 01-04 instead. You can also dial
the attendant’s extension number (e.g., 300).
Attendant Position
2
The attendant is the
system’s call processing
focal point.
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Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your atten-
dant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers.
Instead, an unlimited number of Intercom calls can queue (i.e., wait
in line) for you to become free. These calls wait on your Operator
Call Key, which is the last Programmable Function Key on your
telephone. This key is off when you’re available and winks on (red)
when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a
call is waiting.
1. Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
Attendant Position
3
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Background Music (BGM) sends
music to the speaker in your tele-
phone while it is idle. BGM
requires that your company have
a music source (such as a CD
player or radio) connected to
your system. Background Music automatically turns off when
your phone rings or you receive a paging announcement.
To turn Background Music on and off:
1. Do not lift the handset or press .
2. Press .
Please take note of the following:
In accordance with U.S. copyright law, a license may be required
from the American Society of Composers, Authors and Publishers
(ASCAP) or other similar organizations, if radio, television broad-
casts or music other than material not in the public domain are
transmitted through the Background Music feature of telecommu-
nications systems. The manufacturer hereby disclaims any liabili-
ty arising out of the failure to obtain such a license.
Background Music
4
Have your telephone
broadcast music through
the speaker for a more
pleasing work environment.
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Barge In permits you to break
into another extension user’s
established call. This sets up a
three-way conversation between
you and the other two parties on the initial call. You can Barge In
on an Intercom call and on an outside call.
!! CAUTION !!
Unauthorized intrusion on calls using this feature may be inter-
preted as an invasion of privacy.
To Barge In on a call:
1. Call busy extension.
OR
Place call on busy trunk.
2. Dial or press .
You hear two beeps.
3. Join the conversation in progress.
BARG
Barge In
5
In an emergency, use
Barge In to get through to
a co-worker right away.
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You can have Call Coverage Keys
for co-worker’s telephones, Ring
Groups, and Extension Hunting
UCD Groups.
Your Call Coverage Key can ring immediately when a call rings
your co-worker or group, ring after a delay or just flash. In addi-
tion, the Call Coverage Key lights while your co-worker is busy,
flashes fast while your co-worker is in Do Not Disturb, and flashes
slowly while your co-worker is ringing.
Call Coverage Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Flashing Slowly Ringing
Flashing Fast In Do Not Disturb
To answer a call ringing or flashing a Call Coverage Key:
1. Press flashing Call Coverage Key.
To use your Call Coverage Key to place a call to your idle
co-worker:
1. Press Call Coverage Key.
User Programmable Feature
Universal Slot: # R A C
Fixed Slot: # R C
Assign the ringing mode for your Call Coverage keys. See User
Programmable Features at the end of this guide for more.
Call Coverage Keys
6
Cover a co-worker’s calls
from your own telephone.
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Use Call Forwarding to redirect
your calls to another extension or
Voice Mail.
There are three types of Call Forwarding:
●Call Forwarding When Not Answered
Calls ringing your phone forward when you don’t answer.
●Call Forwarding When Busy or Not Answered
Calls ringing your phone forward when you don’t answer or
while you are busy on another call.
●Call Forwarding Immediate
All calls to your phone forward immediately.
To set up or cancel Call Forwarding:
1. Press and dial .
OR
Press + .
2. Dial the Call Forwarding type:
0= Cancel Forwarding
2= Busy/No Answer
4= Immediate
6= No Answer
7= Personal Answering Machine Emulation
See the Voice Mail feature for more on this option.
CFWDPGM
7
Set up a multiple-party
telephone meeting
without leaving the office.
Call Forwarding
Make sure your calls are
covered while you are
away from your desk.
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3. Dial destination extension.
OR
Dial 0 or 01-04 for your operator.
OR
Press to forward to Voice Mail.
4. Press to hang up.
If you use option 4 to forward your calls immedi-
ately to a co-worker, only the user at the forwarding
destination can call you on the Intercom.
8
Call Forwarding
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If your phone has a Call Timer
key, your display can keep track
of your time on an outside call.
There are two types of Call Timer keys:
●Manual Call Timer
Your Manual Call Timer key works like a stopwatch.
Pressing the key turns on the timer, while pressing the key a
second time resets and turns off the timer. The timer does not
start automatically.
●Automatic Call Timer
Your Automatic Call Timer key will automatically start the
Call Timer for each new outside call. The Automatic Call
Timer key can also work like a Manual Call Timer key: push
to turn on, then push a second time to reset and turn off.
(There is no need to have a Manual Call Timer key as long as
you have an Automatic Call Timer key.)
To time your outside call if you have an Automatic Call
Timer key:
1. Place or answer outside call.
2. After a few seconds, the Call Timer starts automatically.
To time any call if you have a Manual Call Timer key:
1. Place or answer Intercom or outside call.
2. Press Manual Call Timer key.
OR
Press .
Pressing the key a second time turns the timer off.
Pressing the key a third time turns the timer back on.
MTMR
9
Set up a multiple-party
telephone meeting
without leaving the office.
Call Timer
Keep track of your time
on the phone.
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With Call Waiting, a co-worker
can call you while you’re busy
and wait in line (Camp-On) for
you to become free. You’ll hear
two beeps indicating that your
co-worker is waiting. The call goes through when your extension
becomes free.
Note: If you have more than one caller waiting, they queue (i.e.,
wait in line for you) on a first-in/first-out basis. You hear
Camp-On beeps only for the first waiting call.
To Camp-On to a busy extension:
1. Call a busy co-worker.
2. Dial or press .
3. Do not hang up.
If you hang up, the system converts your
Camp-On to a Callback.
4. When your co-worker becomes free, you hear ringback.
5. Speak to your co-worker when they answer their wait-
ing call.
CAMP
10
Set up a multiple-party
telephone meeting
without leaving the office.
Call Waiting / Camp-On
Know when you have
calls waiting, or wait in
line for a busy co-worker.
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When you call a busy co-worker,
you can leave a Callback request
for a return call. There is no need
to keep calling your co-worker
back, hoping to find them idle.
Here’s how Callback works:
●You call a busy co-worker and leave a Callback.
●When your co-worker becomes free, your phone automatically
starts ringing.
●Once you lift the handset to answer the ring, your co-worker
then rings.
●As soon as your co-worker answers, you’ll have an Intercom
call between you and your co-worker.
To leave a Callback at a busy co-worker:
1. Call your busy co-worker.
2. Dial or press .
3. Hang up.
If you dial 2 and stay on the line, you will
Camp-On to your busy co-worker.
4. When your busy co-worker becomes free, your phone
will automatically ring.
5. Lift the handset to answer.
6. Speak to your co-worker when the calls goes through.
CLBK
11
Callback
You don’t have to
repeatedly call a busy
co-worker back, hoping to
find them idle.
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Caller ID allows your telephone
display to show the incoming
caller’s telephone number and
optional name. Caller ID supports
your telephone company’s Called
Number Identification (CNI) and
Called Number Delivery (CND) service, when available.
Single and Multiple Message Format
There are two types of Caller ID message formats available: Single
Data Message Format (SDMF) and Multiple Data Message Format
(MDMF). If your telephone company supports Single Message Data
Format, you’ll see only your caller’s number. With Multiple Data
Message Format, you’ll see both your caller’s number and name.
Caller ID and NVM-Series Voice Mail
Caller ID works with your NVM-2000 and VANGARD Mail
Voice Mail system to provide productivity enhancements like
Make Call with Caller ID. With Make Call, you can return a call
to someone who left you a message without knowing your caller’s
phone number. Your Communications Manager can tell you if you
have this capability.
Second Call Caller ID
While you are busy on a call, your telephone display can show
you the Caller ID information for a waiting call. If you receive
Camp On tones or Off-Hook Ringing for a call, you can also
receive the Second Call Caller ID. Check with your
Communications manager to see if you have this feature.
Third Party Caller ID Check
Third Party Caller ID Check allows you to see the Caller ID infor-
mation for a co-worker’s call. Check with your Communications
Manager for more about Third Party Caller ID Check.
Caller ID
12
Your display can show
your outside caller’s
phone number and
optional name.
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To cancel the Caller ID display and return your phone to
its normal display:
You can only do this while you’re on a call, not
while your phone is ringing.
1. Press .
To turn the Caller ID display back on (after you press
CLEAR to cancel it):
1. Press .
The display the Caller ID information for a co-worker’s (i.e.,
a third party) call:
1. Press + .
2. Press the key for the call you want to check.
You can press a line key, loop key, Hotline key or
Call Coverage key.
— Press a line key while the call is ringing or con-
nected to the third party.
— Press a loop key while the call is ringing the third
party.
— Press a Hotline key while the call is connected to
the third party.
— Press a Call Coverage key while the call is ring-
ing the third party.
3. Hang up when you are done.
Caller ID
13
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If your system has Caller ID
enabled, Caller ID logging stores in
a log your caller’s number and
optional name for each outside call
that rings the system. You can view
this log on your telephone display,
allowing you to easily review and redial your calls.
The system can log calls directly to your extension — or you
may be a member of a Caller ID Logging group that shares
records. Your Communications Manager can tell you more.
Use the feature and soft keys on your phone to:
●Scroll through (review) your Caller ID records.
●Delete records you no longer need.
●Store a record (both the number and name) in one of your
Personal Speed Dial bins.
●Place a return call to the calling party.
Caller ID Logging at your 22-Button or 34-Button
Display Telephone
To review your Caller ID log:
1. While your phone is idle, press CLnn (where nn is the num-
ber of Caller ID records currently logged at your phone).
– Your Ring/Message Lamp (the large green LED on the
upper right corner of your phone) winks on (green) when
you have Caller ID records you have not reviewed.
– After pressing CLnn, you see:
Caller ID Logging
14
Your phone can store
your caller’s name and
phone number for easy
review and redialing.
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