NEC Univerge SV8100 User manual

CTI Installation Manual
Version 1.06

Document History
July 2009 Initial Release.
Sept 2009 Revised to include Hotdesking.
May 2010 Add Server 2008 / 64 BIT support.
Nov 2010 Add enable / disable TAPI client.
Jan 2011 –Add Outlook dialling rules / Add IP Address of CTI Device
April 2012 –Added SBS support, Citrix and Virtual Server environment
Feb 2013 –Add Windows 8 / Server 2012 support

Table of Contents
General Description .......................................................................4
1st Party CTI....................................................................................5
Requirements.......................................................................................................................................5
Configuring the SV8100.......................................................................................................................6
Installing the 1st Party TSP ..................................................................................................................7
Un-Installing the 1st Party Driver.......................................................................................................13
3rd Party CTI .................................................................................14
Requirements.....................................................................................................................................14
Configuring the SV8100.....................................................................................................................15
Installing the 3rd Party Driver ............................................................................................................16
Configuring the 3rd Party TSP............................................................................................................20
Enabling TAPI Server ........................................................................................................................24
Windows 2003 Server........................................................................................................................24
Windows 2008 ...................................................................................................................................28
Windows Small Business Server.......................................................................................................29
Assigning Users to Extensions. .........................................................................................................30
Enabling TAPI Client..........................................................................................................................36
Disabling TAPI Client.........................................................................................................................37
Uninstalling the 3rd Party TAPI Driver...............................................................................................38
TAPI in a Citrix Environment.........................................................40
Citrix XenDesktop........................................................................................................40
Citrix XenApp..............................................................................................................41
Hotdesking with CTI .....................................................................42
3rd Party CTI IP Address ................................................................43
Outlook Dialing Rules...................................................................43

General Description
The primary function of Computer Telephony Integration (CTI) is to allow a PC based
application to use an SV8100 telephone extension. The most common functions of these
applications are to perform Screen popping and call control. There are two modes of CTI
that can be used on the SV8100, 1st Party and 3rd Party.
1st Party CTI (TAPI 1.4) runs over a LAN and is designed to allow you to connect an SV8100
telephone extension to a PC via the Ethernet connection on the SV8100. It is aimed for
smaller office of between 1 and 10 users. The 1st Party driver is installed onto each PC that
needs to run 1st Party CTI and talks directly to the SV8100.
3Rd Party CTI employs a similar concept, running on a LAN to allow a user to control their
extension using a TAPI application. The driver used for 3rd Party CTI is installed on to a CTI
Server that is responsible for all of the TAPI communication to the SV8100 from all of the
TAPI clients.
Both drivers can connect to either the CCPU or an IPLA/B depending on which is being used.
CTI is a licensed module on the SV8100 and will only work when the appropriate licenses are
installed on the CPU.
BE107580 - 1st Party CTI (0111)
BE107577 - 3rd Party CTI (0112)
The CTI interface is provided ‘as-is’, without support of any kind including but not limited to
the support and warranty for fitness for a particular purpose or 3rd party application. In no
event NEC Unified Solutions is liable for any claim, damage or other liability, whether in
action of contract, tort or otherwise, arising from, out of or in connection with the use or
other dealing on this interface.

1st Party CTI
Requirements
Following are the minimum specifications required to use 1st Party CTI over LAN.
Telephone System
SV8100
Running version 8 or above software and a TCPIP
connection to either the CCPU or the IPLA/B
PC
Operating System
Windows 2000 Professional SP4 (32 Bit Only)
Windows XP Professional Min SP2 (32 Bit Only)
Windows Vista Business, Ultimate, Enterprise (32 Bit Only)
Windows 7 Professional, Ultimate, Enterprise (32/64 Bit)
Windows 8 Professional, Windows 8 Enterprise (32/64 Bit)
Windows Server 2003 (32 Bit Only)
Windows Server 2008 (32 Bit Only)
Windows Server 2008 R2 (64 Bit Only)
Windows Small Business Server 2003 (32 Bit Only)
Windows Small Business Server 2008 (64 Bit Only)
Windows Small Business Server 2011 (64 Bit Only)
Windows Server 2012 (64 Bit Only)
CPU
2.5GHZ
Memory
1GB
Network Card
Using TCP/IP (Including WINS, DNS services),
A Maximum of 128 1st Party CTI clients can be used on an SV8100.
The setup requires you to be logged onto the PC Server as a Local Administrator.
If a firewall is present Port 8282 should be made an exception so as not to block/delay TAPI
information.
Note: The above are the specification for TAPI set-up only. They may differ when you install
an application.