NEC ELECTRA ELITE User manual

Electra Elite
Multiline Telephone User Guide
NECK-007 Multiline Guide Cover 4/4/01 3:48 PM Page 4

8 Button Display
32 Button Display with 16 DSS/BLF One Touch Keys
8 Button Non Display
16 Button Non Display
16 Button Display
32 Button Non Display with 16 DSS/BLF One Touch Keys
Electra Elite Telephones
1
11
10
9
8
7
11
7
6
5
4
3
2
4
3
1
10
96
5
4
3
2
1
10
9
6
5
4
3
2
2
1
10
9
6
5
11
7
1
10
96
5
4
3
2
8
4
3
2
1
10
96
5
1. Speaker
2. Line Keys/Feature
Access Keys
3. Dialpad/Dedicated
Function Keys
4. Microphone
5. Volume Control
6. Large LED
7. Alphanumeric
Display
8. One Touch Keys
9. Hookswitch
10. Built-in Headset
Jack
11. Softkeys
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Table of Contents
PAGES 2 & 3
General Information
Answering Calls
Placing Calls
PAGES 4 & 5
Placing Calls (Continued)
Microphone Control
Speakerphone Calls
Group Listening
PAGES 6 & 7
Holding Calls
Transferring Calls
Conference
Conference Bridge
Call Park - System
Station Busy/No Answer Options
PAGES 8 & 9
Station Busy/No Answer Options (Continued)
CO/PBX Dialing Options
PAGES 10 & 11
CO/PBX Dialing Options (Continued)
Call Pickup
Paging
Background Music
Call Forwarding
PAGES 12 & 13
Call Forwarding (Continued)
Customized Message
Set Relocation
Station Outgoing Lockout
Account Code Entry
PAGES 14 & 15
Account Code Forced/Verified
DISA Password
ACD/UCD
Volume Control
Programming
CHARACTER ENTRY CODES AND QUICK REFERENCE GUIDE
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2
General Information
The following should be considered when reviewing this User Guide:
➤All operational instructions assume Prime Line Pickup is assigned to intercom
dial tone, Ringing Line Preference is assigned to all telephones, a Line and
Second Incoming Extension key has been assigned to all multiline telephones
and only a single tenant has been assigned in the system.
➤All access codes listed are standard; some may vary based on system assignment.
➤Access to many features is based on system assignments. Not all features may
be available from your telephone.
➤Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation, etc.
LED INDICATIONS
FUNCTION LAMP STATUS
CO LINE KEYS:
Incoming Call Rapid Flashing Red
Held Call - Your Telephone Slow Flashing Green
Held Call - Other Telephone Slow Flashing Red
Call in Progress
Your Telephone Steady Green
Other Telephone Steady Red
Hold Recall Intermittent Flashing Green
LARGE LED:
Incoming CO/PBX, DIT or ANA Call Rapid Flashing Green
Incoming Intercom, TIE Line or DID Call Rapid Flashing Red
Message from Attendant Slow Flashing Green
Voice Mail Message Slow Flashing Red
Feature KEY:
DND Set Intermittent Flashing Red
Call Forward Set Intermittent Flashing Red
Callback Request Slow Flashing Red
ICM LED:
Incoming Call Flashing Red
Call in Progress Steady Red
Held Call Flashing Red Conf LED
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3
Answering Calls
RINGING CALLS
➤Lift handset.
➤Converse.
NOTE: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.
If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned
secondary station.
R INGING C ALLS T O A S ECOND I NCOMING E XTENSION K EY
➤Lift handset.
➤Converse.
NOTE 1: A Second Incoming Extension key must be assigned to appear and ring.
NOTE 2: A Line key must be available to answer an incoming outside call.
VOICE ANNOUNCE CALLS
➤Ensure MIC LED is lit.
➤Adjust Speaker volume (▼or ▲) as needed.
➤Respond handsfree.
NOTE: The handset may be used at any time during the conversation.
CAMP-ON (CALL WAITING)
Receive camp-on tone while on another call:
➤Replace handset to disconnect present call.
OR Press Hold and press the Hookswitch to converse with second party.
CALL ALERT NOTIFICATION
With a call in progress:
➤Receive Call Alert Notification.
➤Press Hold, converse with second party.
NOTE 1: The second call may be placed on Hold if a Line appearance is assigned.
NOTE 2: Press flashing Line key or Conf key to return to the first call.
Placing Calls
INTERNAL CALLS
➤Lift handset.
➤Dial station number or 0 for the attendant.
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OR Press Feature Access key or One Touch key programmed for Direct
Station Selection.
➤ Voice announce after tone burst or wait for ringing call to be answered.
NOTE 1: When calling a multiline telephone, dialing 1after the station number will change ringing to
voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7after dialing the station number.
OUTSIDE CALLS
➤Lift handset.
➤Dial trunk access code i.e. _ 9.
OR Press idle Outside Line key.
➤Dial telephone number.
➤Converse.
TRUNK QUEUING
After dialing trunk access code or pressing a busy Line key and receiving trunk
busy indication:
➤Dial Trunk Queue set code 78.
➤Replace handset.
NOTE: When a line is available, your telephone will ring; lift handset and place call.
LAST CO/PBX NUMBER REDIAL
➤Lift handset.
➤Press Redial.
➤Dial Last Number Redial code *.
➤Converse.
STATION/SYSTEM SPEED DIAL
➤Lift handset.
➤Press Redial and dial Speed Dial Memory location:
➤ Station Speed Dial 80~99
➤ System Speed Dial 00~79
OR Press Feature Access key or One Touch key programmed for
Station Speed Dial.
➤Converse.
SCROLLING SPEED DIAL DIRECTORIES
➤Press Speed Dial Softkey.
➤ SYS System Speed Dial.
➤ STA Station Speed Dial.
➤Press UP/DOWN Softkeys to scroll through all entries.
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OR ➤Use the dialpad to enter the first letter of the desired entry then dial *.
➤Press UP/DOWN Softkeys to scroll.
➤Lift handset or press Speaker or press an idle Outside Line key to place
call to displayed entry.
OR Press Feature or Exit or wait 10 seconds to cancel.
NOTE: For example, when using the dialpad to search the directory for the name “Ann”, dial the number
2on the dialpad followed by the *. To search for “Bob”, dial the number 2twice and then *. To
search for “Carol”, dial the number 2three times and then *. To search for “Dan”, dial the
number 3followed by *.
Microphone Control
➤Press Feature.
➤Dial MIC On/Off code 1.
NOTE 1: Lit MIC LED indicates MIC on.
NOTE 2: MIC ON/OFF key may be assigned to a Feature Access key or One Touch key.
Speakerphone Calls
➤Press Speaker; LED lights.
➤Ensure MIC LED is lit.
➤Place internal or outside call.
➤Converse.
➤Press Speaker to disconnect call.
NOTE: The handset may be used at any time during the conversation. To resume handsfree operation or to
monitor a call, press Speaker (LED lights) and replace handset.
Group Listening
With a call in progress via the handset/headset:
➤Press Speaker; LED lights.
➤Converse. Conversation is heard over the speaker and handset/headset. Only the
handset/headset may be used to respond.
➤Press Speaker to cancel Group Listening mode.
NOTE: When switching from Group Listening mode to Speakerphone mode, it is recommended that the
Microphone be turned off.
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Holding Calls
NON-EXCLUSIVE HOLD EXCLUSIVE HOLD
With a call in progress: With a call in progress:
➤Press Hold.➤Press Feature.
➤Press Hold.
NOTE 1: To retrieve a held call, press the flashing Line key or Conf key (internal calls).
NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telephone with the held line
appearance.
NOTE 3: After a preprogrammed time, the held call will recall to the originating station. Once in a recall
condition, Exclusively Held calls can be retrieved from any station with the held line appearance.
Transferring Calls
USING MANUAL DIAL USING DIRECT STATION
SELECTION (DSS)
With a call in progress:
With a call in progress:
➤Press Transfer.➤Press Transfer.
➤ Dial station number. ➤Press programmed DSS.
➤Announce call (optional). ➤Announce call (optional).
➤Replace handset. ➤Replace handset.
NOTE 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered camp-ons and
unscreened transfers will recall to the attendant telephone. After answering the recall, pressing
Feature 86 will transfer the call to the personal voice mailbox of the station number dialed.
NOTE 2: To return to the original party, press flashing Line key or Conf key.
NOTE 3: A Feature Access key or One Touch key may be assigned for DSS.
NOTE 4: To transfer a call directly to a personal voice mailbox, dial 7after dialing the station number.
Conference
With a call in progress:
➤Press Conf.
➤Place second call (internal or external).
➤Announce conference.
➤Press Conf to establish conference.
NOTE 1: Repeat above procedure to add an additional party (maximum 2 outside or 3 internal parties).
NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after the
conference has been established. The parties may continue to converse in private. Press the
flashing Conf key to return to the conversation. This feature is available if programmed
in your system by your system administrator.
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7
Conference Bridge
➤Call a Conference Bridge extension.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
Start a conference call from an an off premise location:
➤Call a line that is directed to the Conference Bridge.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
Start a conference call from an incoming CO call using an Automated Attendant:
➤Call an outside line that is answered by an Automated Attendant.
➤Dial the extension of the Conference Bridge.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
➤Call the attendant, and ask to be transferred to a Conference Bridge extension.
➤Wait until the transfer is complete.
➤When the voice prompt is heard, enter the password and press #.
➤Start the conference call.
NOTE: Default passwords: Conference #1= 0001. Conference #2= 0002.
Call Park - System
SET RETRIEVE
With a call in progress: From any station:
➤Press Transfer.➤Lift handset.
➤Dial Call Park Set code 4*.➤Dial Call Park Retrieval code 4#.
➤Dial Call Park location 0~9.➤Dial Call Park location 0~9.
➤Replace handset. ➤Converse.
NOTE: If the dialed Call Park location is busy, dial another Call Park location (0~9).
Station Busy/No Answer Options
AUTOMATIC CALLBACK
SET ANSWER
When calling a busy multiline telephone: When both telephones are idle
originating telephone rings:
➤Dial Automatic Callback code 0.➤ Lift handset.
➤Replace handset. ➤ Call is placed automatically.
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CALLBACK REQUEST
SET ANSWER
When calling a busy or unanswered Receive display and/or Feature
multiline telephone: LED message indication:
➤ Dial Callback Request code #.➤ Lift handset.
➤ Replace handset. ➤ Dial #: request originator is
automatically called.
➤ Repeat above procedure to respond
to additional messages.
NOTE: Callback messages are automatically cancelled once the originating station is called.
TONE OVERRIDE
SET ANSWER
When calling a busy multiline telephone: With a call in progress:
➤ Dial Tone Override code *to send tone. ➤ Receive tone override signal.*
➤ Wait for signalled party to answer. ➤ Press Hold.
➤ Converse with second party.
* If handsfree, a visual indication only (*) will be provided on the telephone’s display.
NOTE: An Override Tone will be sent each time *is pressed.
STEP CALL
When calling a busy telephone:
➤ Dial 2to advance to the next station number in that 10’s group.
VOICE OVER
ORIGINATE
When calling a busy telephone:
➤ Dial Voice Over code 6.
➤ Announce message.
ANSWER
With a call in progress:
➤ Receive Voice Over announcement.
➤ Press Hold.
➤ Converse with Voice Over originator.
➤ Press Answer key to alternate
between parties.
NOTE: The Whisper Page Access Code may be assigned to a Feature Access key or One Touch key.
8
WHISPER PAGE
With a call in progress:
➤ Receive Voice Over announcement.
➤ Press Feature.
➤ Dial 65.
➤ Converse with Voice Over originator
while monitoring first call.
➤ Press Feature.
➤ Dial 65.
➤ Converse with first caller while
monitoring Voice Over originator.
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