NEC Single Line Telephone User manual

Single Line Telephone User Guide
Electra Elite®
NECK-012 Single/cover 11/6/01 12:31 PM Page 3

General Information
The following should be considered when reviewing this User Guide:
➤Access to many features is based on system assignments. Some access codes may
vary from those stated in this user guide and not all features may be available
from your telephone.
➤The Flash or Tap key located on certain models of Single Line Telephones can
be used in place of the hookswitch.
Quick ReferenceGuide
OUTSIDE CALLING
Outside Call Dial _ 9➤Dial Telephone Number
Last CO/PBX Number Redial Dial *
Speed Dial Dial 77 ➤Dial 00~99
Trunk Queue Receive Trunk Busy Indication ➤Dial 78
INTERNAL CALLING
Station Call Dial Station Number
Tone Override Reach Busy Station ➤Dial *
Voice Over Originate Reach Busy Station ➤Dial 6
Quick Transfer to Voice Mail Dial Station Number ➤7
WITH A CALL IN PROGRESS
Hold Hookswitch
Transfer Hookswitch ➤Dial Station Number
Quick Transfer to Voice Mail Hookswitch ➤Dial Station Number ➤7
Conference Hookswitch ➤Place 2nd Call ➤Hookswitch
Call Park System SET: Hookswitch ➤Dial 4*➤Dial 0~9
RETRIEVE: Dial 4 # ➤Dial 0~9
Voice Over Answer Receive Voice Over ➤Replace handset ➤
Lift handset ➤Converse
FROM THE INTERCOM
Internal Paging Dial 51~54 ➤Page
External Paging Dial 55~59 ➤Page
Call Pickup Dial 68 for All Calls
6*for CO/PBX Calls
Call Pickup Direct Dial 67 ➤Dial Station Number
Call Forward SET: Dial 41 for Forward All ➤Dial Destination
43 for Busy/No Answer
CANCEL: Dial 42 for Forward All
44 for Forward Busy/No Answer
Programming Speed Dial Dial 76 ➤Dial 80~99 ➤Dial Trunk
Access Code ➤Dial telephone number
NECK-012 Single/cover 11/6/01 12:31 PM Page 4

Table of Contents
PAGES 2 & 3
Answering Calls
Placing Calls
Holding Calls
Transferring Calls
PAGES 4 & 5
Conference
Conference Bridge
Call Park
Tone Override
Voice Over
PAGES 6 & 7
Call Forwarding
Paging
PAGES 8 & 9
Call Pickup
Do Not Disturb
Account Code Entry
Account Code Forced/Verified/Unverified
ACD/UCD
Programming Station Speed Dial
NECK-012 Single/insides 11/6/01 12:29 PM Page 1

Answering Calls
RINGING CALLS
Lift handset.
Converse.
NOTE 1:
NOTE 2:
CALL ALERT NOTIFICATION
With a call in progress:
Receive Call Alert Notification.
Replace handset to disconnect the present call.
Lift handset to converse with second call.
Placing Calls
INTERNAL CALLS
Lift handset.
Dial station number or for the attendant.
NOTE 1: 1
NOTE 2: 7
OUTSIDE CALLS
Lift handset.
Dial trunk access code, i.e. .
Dial telephone number.
Converse.
LAST CO/PBX NUMBER REDIAL
Lift handset.
Dial code .
Converse.
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STATION/SYSTEM SPEED DIAL
Lift handset.
Dial code .
Dial Memory location:
Station Speed Dial .
System Speed Dial .
Converse.
TRUNK QUEUING
Upon receiving busy tone when all outside lines are busy:
Dial set code .
Replace handset.
NOTE:
Holding Calls
EXCLUSIVE HOLD
With a call in progress:
Press .
NOTE 1:
NOTE 2:
Transferring Calls
With a call in progress:
Press
Dial station number.
Announce call (optional.)
Replace handset.
NOTE 1:
NOTE 2: Hookswitch
NOTE 3: 7
NECK-012 Single/insides 11/6/01 12:29 PM Page 3

Conference
With an internal call in progress:
Press
Place second call (internal or outside).
Announce conference.
Press to establish conference.
NOTE 1:
NOTE 2:
NOTE 3: Hookswitch
Conference Bridge
Start a conference call from an internal extension:
Call a Conference Bridge extension
When the voice prompt is heard, enter the password and press .
Start the conference call.
Start a conference call from an an off premise location:
Call a line that is directed to the Conference Bridge
When the voice prompt is heard, enter the password and press .
Start the conference call.
Start a conference call from an incoming CO call using an Automated Attendant:
Call an outside line that is answered by an Automated Attendant
Dial the extension of the Conference Bridge
When the voice prompt is heard, enter the password and press .
Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
Call the attendant, and ask to be transferred to a Conference Bridge extension
Wait until the transfer is complete
When the voice prompt is heard, enter the password and press .
Start the conference call.
NOTE: 0001 0002
NECK-012 Single/insides 11/6/01 12:29 PM Page 4

Call Park
With a call in progress:
Press
Dial set code .
Dial location .
Replace handset.
NOTE:
RETRIEVING A PARKED CALL
Lift handset.
Dial retrieval code .
Dial location .
Converse.
Tone Override
When calling a busy multiline telephone:
Dial code
Wait for signalled party to answer.
Voice Over
ORIGINATE ANSWER
When calling a busy telephone: With a call in progress:
Dial code Receive Voice Over announcement.
Announce message. Replace handset; first call is terminated.
Lift handset when phone rings.
Converse with Voice Over originator.
NECK-012 Single/insides 11/6/01 12:29 PM Page 5

Call Forwarding
FROM YOUR STATION
SET CANCEL
Lift handset. Lift handset.
Dial set code: Dial cancel code:
Forward All Forward All
Forward Busy/No Answer Forward Busy/No Answer
Dial destination station number Replace handset.
or voice mail or trunk access code
and outside number.
Replace handset.
NOTE:
CALL FORWARD ALL SPLIT/CENTREX
FROM YOUR STATION
SET CANCEL
Lift handset. Lift handset.
Dial Dial
set code: _____. cancel code: _____.
Dial 1 for internal, Dial 1 for internal,
0for external or 2 for Centrex. 0 for external or 2 for Centrex.
Dial the destination number. Dial the destination number.
Replace handset. Replace handset.
CALL FORWARD BUSY/NOANSWER (CFW B/NA)
FROM YOUR STATION
SET CANCEL
Lift handset. Lift handset.
Dial Dial
set code: _____. cancel code: _____.
Dial 1 for internal, Dial 1 for internal,
0for external or 2 for Centrex. 0 for external or 2 for Centrex.
Dial the destination number. Dial the destination number.
Replace handset. Replace handset.
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