NEC UNIVERGE SL2100 User manual

Features and Specifications Manual
GVT-010794-401-00 AU
ISSUE 1.0
May 2017

Copyright
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NEC Corporation reserves the right to change the specifications, functions, or features at any time
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Copyright 2017
NEC Corporation

TABLE OF CONTENTS
Regulatory
Chapter 1 Features
Section 1 ABOUT THIS CHAPTER................................................................................... 1-1
Section 2 FEATURES........................................................................................................ 1-1
Abbreviated Dialing/Speed Dial................................................................................... 1-3
Account Code Forced/Verified/Unverified................................................................. 1-16
Account Code Entry.................................................................................................. 1-21
Alarm......................................................................................................................... 1-25
Alarm Reports........................................................................................................... 1-27
Alphanumeric Display................................................................................................ 1-33
Analog Communications Interface (ACI)................................................................... 1-35
Ancillary Device Connection ..................................................................................... 1-38
Answer Hold/Automatic Hold..................................................................................... 1-40
AspireNet................................................................................................................... 1-42
Attendant Call Queuing............................................................................................. 1-57
Automatic Call Distribution (ACD)............................................................................. 1-59
Automatic Release.................................................................................................... 1-78
Automatic Route Selection (ARS/F-Route)............................................................... 1-80
Background Music..................................................................................................... 1-91
Barge-In..................................................................................................................... 1-93
Battery Backup - System Memory............................................................................. 1-96
Battery Backup - System Power................................................................................ 1-98
Built-in Auto-Answering ............................................................................................ 1-99
Call Arrival (CAR) Keys........................................................................................... 1-102
Call Duration Timer.................................................................................................. 1-106
Call Forwarding....................................................................................................... 1-108
Call Forwarding with Follow Me............................................................................... 1-119
Call Forwarding, Off-Premise.................................................................................. 1-122
Call Forwarding/Do Not Disturb Override................................................................ 1-132
Call Monitoring........................................................................................................ 1-134
Call Redirect ........................................................................................................... 1-138
Call Waiting/Camp-On ............................................................................................ 1-140
Callback .................................................................................................................. 1-144
Caller ID Call Return .............................................................................................. 1-147
Caller ID.................................................................................................................. 1-149
Caller ID - Flexible Ringing...................................................................................... 1-160
Central Office Calls, Answering............................................................................... 1-167
Central Office Calls, Placing.................................................................................... 1-174
Class of Service...................................................................................................... 1-180
Clock/Calendar Display/Time and Date................................................................... 1-190
Code Restriction/Toll Restriction............................................................................. 1-192
Code Restriction Override/Toll Restriction Override................................................ 1-197
Code Restriction, Dial Block/Toll Restriction, Dial Block......................................... 1-202
Conference.............................................................................................................. 1-205
Conference, Remote............................................................................................... 1-212
Conference - Remote Conference Recording......................................................... 1-216
Conference, Voice Call/Privacy Release................................................................. 1-218
Continued Dialing.................................................................................................... 1-220
Data Line Security................................................................................................... 1-222
ISSUE 1.0 SL2100
Features and Specifications Manual i

Delayed Ringing...................................................................................................... 1-224
Department Calling.................................................................................................. 1-227
Department Step Calling......................................................................................... 1-235
DHCP Client............................................................................................................ 1-237
Dial Pad Confirmation Tone..................................................................................... 1-239
Dial Tone Detection................................................................................................. 1-241
Dialing Number Preview.......................................................................................... 1-243
Digital Trunk Clocking.............................................................................................. 1-245
Direct Inward Dialing (DID)...................................................................................... 1-247
Direct Inward Line (DIL).......................................................................................... 1-259
Direct Inward System Access (DISA)...................................................................... 1-262
Direct Station Selection (DSS) Console.................................................................. 1-270
Directed Call Pickup................................................................................................ 1-276
Directory Dialing...................................................................................................... 1-278
Distinctive Ringing, Tones and Flash Patterns........................................................ 1-280
Do Not Disturb (DND).............................................................................................. 1-287
Door Box................................................................................................................. 1-291
Drop Key ................................................................................................................ 1-296
DT430 Terminal Connection.................................................................................... 1-298
Ecology.................................................................................................................... 1-300
Flash........................................................................................................................ 1-306
Flexible Ring............................................................................................................ 1-308
Flexible System Numbering..................................................................................... 1-311
Flexible Timeouts.................................................................................................... 1-322
Forced Trunk Disconnect........................................................................................ 1-327
Group Call Pickup................................................................................................... 1-329
Group Listen............................................................................................................ 1-332
Handset Mute/Handset Cutoff................................................................................. 1-334
Handsfree and Monitor............................................................................................ 1-336
Handsfree Answerback/Forced Intercom Ringing................................................... 1-338
Headset Operation.................................................................................................. 1-340
Hold......................................................................................................................... 1-342
Hotel/Motel.............................................................................................................. 1-346
Hotel/Motel - Do Not Disturb................................................................................... 1-354
Hotel/Motel - DSS Console Monitoring.................................................................... 1-357
Hotel/Motel - Message Waiting................................................................................ 1-361
Hotel/Motel - PMS Integration (TBD)....................................................................... 1-364
Hotel/Motel - Room Status...................................................................................... 1-368
Hotel/Motel - Room Status Printout......................................................................... 1-373
Hotel/Motel - Room-to-Room Call Restriction......................................................... 1-378
Hotel/Motel - Single Digit Dialing............................................................................. 1-380
Hotel/Motel - Toll Restriction (When Checked In).................................................... 1-382
Hotel/Motel - Wake Up Call..................................................................................... 1-387
Hot Key-Pad............................................................................................................ 1-391
Hotline..................................................................................................................... 1-393
Howler Tone Service............................................................................................... 1-397
InGuard (Toll Fraud Guard)..................................................................................... 1-399
InMail....................................................................................................................... 1-402
InMail-Auto Setting.................................................................................................. 1-425
InMail-Automatic Access to VM by Caller ID........................................................... 1-427
InMail-Cascade Message Notification..................................................................... 1-431
InMail-Email Notification.......................................................................................... 1-447
InMail-Find-Me Follow-Me....................................................................................... 1-454
InMail - Language Setting....................................................................................... 1-458
SL2100 ISSUE 1.0
ii Features and Specifications Manual

InMail Park and Page.............................................................................................. 1-461
InMail Upload Download Audio............................................................................... 1-466
Intercom.................................................................................................................. 1-472
InUC Web Client...................................................................................................... 1-477
IP Multiline Station (SIP)......................................................................................... 1-483
IP Single Line Terminal (SIP).................................................................................. 1-493
IP Trunk - (SIP) Session Initiation Protocol ............................................................ 1-509
IP Trunk - H.323 ..................................................................................................... 1-530
ISDN Compatibility.................................................................................................. 1-534
ISDN Compatibility - Collect Call Blocking.............................................................. 1-549
Last Number Redial................................................................................................. 1-551
LCR-Least Cost Routing......................................................................................... 1-555
Licensing................................................................................................................. 1-560
Line Preference....................................................................................................... 1-564
Long Conversation Cutoff........................................................................................ 1-567
Loop Keys............................................................................................................... 1-569
Maintenance............................................................................................................ 1-573
Maintenance - Automatic System Update............................................................... 1-579
Meet Me Conference............................................................................................... 1-599
Meet Me Paging...................................................................................................... 1-602
Meet Me Paging Transfer........................................................................................ 1-605
Memo Dial............................................................................................................... 1-608
Message Waiting..................................................................................................... 1-610
Microphone Cutoff................................................................................................... 1-614
Mobile Extension..................................................................................................... 1-616
Mobile Extension - Callback to Mobile Phone......................................................... 1-627
Multiple Trunk Types............................................................................................... 1-631
Multi-Device Support............................................................................................... 1-633
Music on Hold.......................................................................................................... 1-642
Name Storing.......................................................................................................... 1-645
Navigation Key........................................................................................................ 1-647
Night Service........................................................................................................... 1-661
Off-Hook Signaling.................................................................................................. 1-668
One-Touch Calling................................................................................................... 1-672
Operator.................................................................................................................. 1-675
Paging, External...................................................................................................... 1-677
Paging, External (VRS)........................................................................................... 1-681
Paging, Internal....................................................................................................... 1-683
Park......................................................................................................................... 1-686
PBX Compatibility/Behind PBX............................................................................... 1-692
PC Programming..................................................................................................... 1-696
Prime Line Selection............................................................................................... 1-705
Private Line............................................................................................................. 1-708
Programmable Function Keys................................................................................. 1-711
Programming from a Multiline Terminal................................................................... 1-715
Pulse to Tone Conversion....................................................................................... 1-717
Redial Function....................................................................................................... 1-719
Repeat Redial.......................................................................................................... 1-722
Resident System Program...................................................................................... 1-724
Reverse Voice Over................................................................................................ 1-725
Ring Groups............................................................................................................ 1-728
Ringdown Extension (Hotline), Internal/External..................................................... 1-732
Room Monitor.......................................................................................................... 1-735
Save Number Dialed............................................................................................... 1-741
ISSUE 1.0 SL2100
Features and Specifications Manual iii

Secondary Incoming Extension............................................................................... 1-744
Secretary Call (Buzzer)........................................................................................... 1-747
Secretary Call Pickup.............................................................................................. 1-749
Security................................................................................................................... 1-751
Selectable Display Messaging................................................................................ 1-762
Selectable Ring Tones............................................................................................. 1-765
Serial Call................................................................................................................ 1-768
Simple Network Management Protocol (SNMP)..................................................... 1-770
Single Line Terminals.............................................................................................. 1-773
SIP Trunk E.164 CLIP Enhancement...................................................................... 1-778
SIP Trunk E.164 Support......................................................................................... 1-782
Softkeys .................................................................................................................. 1-785
Station Hunt............................................................................................................. 1-787
Station Message Detail Recording.......................................................................... 1-789
Station Name Assignment - User Programmable................................................... 1-804
Station Relocation................................................................................................... 1-807
System Caller Log................................................................................................... 1-810
Tandem Ringing...................................................................................................... 1-813
Tandem Trunking (Unsupervised Conference)........................................................ 1-816
TAPI Compatibility................................................................................................... 1-826
Tone Override.......................................................................................................... 1-830
Traffic Reports......................................................................................................... 1-833
Transfer................................................................................................................... 1-836
Trunk Group Routing............................................................................................... 1-843
Trunk Groups........................................................................................................... 1-846
Trunk Queuing/Camp-On........................................................................................ 1-849
Unicast/Multicast Paging Mode............................................................................... 1-851
Uniform Call Distribution (UCD).............................................................................. 1-856
Universal Slots........................................................................................................ 1-862
User Programming Ability........................................................................................ 1-865
Video Conference with Web RTC............................................................................ 1-866
Virtual Extensions.................................................................................................... 1-879
Voice Mail Integration (Analog)............................................................................... 1-887
Voice Mail Message Indication on Line Keys.......................................................... 1-898
Voice/Melody Ringing by VM................................................................................... 1-901
Voice Over .............................................................................................................. 1-907
Voice Response System (VRS)............................................................................... 1-910
Voice Response System (VRS) Upload Download Audio....................................... 1-920
Voice Response System (VRS) - Call Forwarding - Park and Page....................... 1-925
Volume Controls...................................................................................................... 1-928
Warning Tone for Long Conversation...................................................................... 1-930
Chapter 2 Codes Tables
Section 1 ABOUT THIS CHAPTER................................................................................... 2-1
Section 2 SIMPLIFYING MULTILINE TERMINAL OPERATIONS WITH ONE-
TOUCH KEY OPERATION............................................................................ 2-1
Section 3 USING HANDSFREE........................................................................................ 2-1
Chapter 3 Features Availability by Software Revision
Section 1 FEATURE AVAILABILITY CHART..................................................................... 3-1
SL2100 ISSUE 1.0
iv Features and Specifications Manual

LIST OF TABLES
Table 1-1 Keys for Entering Names................................................................................. 1-10
Table 1-2 Sample Alarm Report....................................................................................... 1-27
Table 1-3 Alarm Report Definitions.................................................................................. 1-28
Table 1-4 Alarm Report Item Definitions.......................................................................... 1-28
Table 1-5 Keys for Entering Names............................................................................... 1-155
Table 1-6 Caller ID Matching Rule................................................................................. 1-162
Table 1-7 Different combinations of program 20-13-46 and program 20-11-31 for
Operator and User.................................................................................. 1-215
Table 1-8 Dial Tone Detection Program Interaction....................................................... 1-242
Table 1-9 Example 2 (Manual Change)......................................................................... 1-250
Table 1-10 Monday -Friday............................................................................................ 1-252
Table 1-11 Saturday....................................................................................................... 1-252
Table 1-12 Sunday......................................................................................................... 1-252
Table 1-13 LED Flash Patterns...................................................................................... 1-258
Table 1-14 Default Value for PRG 30-03-01 .................................................................. 1-274
Table 1-15 Distinctive Ringing: Tones and Flash Patterns............................................. 1-280
Table 1-16 Basic Tone Table - Tone 06 ......................................................................... 1-284
Table 1-17 Basic Tone Table - Tone 14 ......................................................................... 1-285
Table 1-18 Basic Tone Table - Tone 39 ......................................................................... 1-285
Table 1-19 Extension Busy Setup.................................................................................. 1-395
Table 1-20 Related Part Number and Capacity............................................................. 1-404
Table 1-21 InMail Email Account Information................................................................. 1-447
Table 1-22 Typical SMS Notification (No Wav File)........................................................ 1-449
Table 1-23 Typical SMS Notification (No Wav File) (Continued).................................... 1-449
Table 1-24 Common Email Notification SMTP Server Settings..................................... 1-449
Table 1-25 Some Common Mobile Telephone Service Provider SMS Portals............... 1-449
Table 1-26 Turn Email Notification On or Off (2W Digital/IP Multiline Terminal)............ 1-453
Table 1-27 Park and Page Call Handling....................................................................... 1-462
Table 1-28 Park and Page Call Handling....................................................................... 1-462
Table 1-29 Recording Your Paging Message ................................................................ 1-464
Table 1-30 Setting the Call Handling Options ............................................................... 1-465
Table 1-31 Picking Up a Parked Call ............................................................................ 1-465
Table 1-32 Default Incoming Ringing Tone.................................................................... 1-467
Table 1-33 Incoming Ringing Tone................................................................................. 1-474
Table 1-34 Example - System Setting............................................................................ 1-484
Table 1-35 Example - IP Terminal Setting...................................................................... 1-485
Table 1-36 Port Forwarding Settings of MAIN Location Router..................................... 1-485
Table 1-37 Minimum Bandwidth Requirements............................................................. 1-493
Table 1-38 Feature Support Table for Standard SIP Device.......................................... 1-495
Table 1-39 Tones when calling the SIP terminal in out of range.................................... 1-499
Table 1-40 IP Settings.................................................................................................... 1-526
Table 1-41 System Numbering Plan.............................................................................. 1-526
Table 1-42 IP Trunks...................................................................................................... 1-526
Table 1-43 IP Settings.................................................................................................... 1-527
Table 1-44 System Numbering Plan.............................................................................. 1-527
Table 1-45 IP Trunks...................................................................................................... 1-528
Table 1-46 Restrictions for Calling Party Names........................................................... 1-535
Table 1-47 License Information...................................................................................... 1-561
Table 1-48 Quick System Check-up............................................................................... 1-573
Table 1-49 Supported Service Codes............................................................................ 1-617
Table 1-50 Caller ID Sent to Mobile Telephone.............................................................. 1-620
ISSUE 1.0 SL2100
Features and Specifications Manual v

Table 1-51 Supported System Feature List.................................................................... 1-635
Table 1-52 Keys for Entering Names............................................................................. 1-646
Table 1-53 Movement on screen from Menu................................................................. 1-652
Table 1-54 Selectable Display Messaging Defaults (2W Digital/IP Multiline Terminal).. 1-762
Table 1-55 Selectable Display Message - Character Entry Chart.................................. 1-763
Table 1-56 Intercom or Trunk Ring Setting.................................................................... 1-767
Table 1-57 SMDR Report Definitions............................................................................. 1-791
Table 1-58 SMDR Report Format with PRG 35-02-14 Set to ‘0’.................................... 1-792
Table 1-59 SMDR Report Format with PRG 35-02-14 Set to ‘1’.................................... 1-793
Table 1-60 SMDR Summary Report.............................................................................. 1-794
Table 1-61 Keys for Entering Names............................................................................. 1-806
Table 1-62 Station Application....................................................................................... 1-810
Table 1-63 Trunk Application.......................................................................................... 1-811
Table 1-64 TAPI Commands.......................................................................................... 1-826
Table 1-65 Recommended Client Device Specifications............................................... 1-868
Table 1-66 Hardware Specifications.............................................................................. 1-869
Table 1-67 Example of Bandwidth Utilization................................................................. 1-869
Table 1-68 Common Errors............................................................................................ 1-877
Table 1-69 Special Conditions....................................................................................... 1-878
Table 1-70 WAV Format................................................................................................. 1-901
Table 1-71 Default Incoming Ringing Tone.................................................................... 1-921
Table 1-72 Error Messages and Causes........................................................................ 1-923
Table 2-1 Post Dialing Service Codes - Single Digit Post Dialing Codes........................... 2-1
Table 2-2 Service Codes by Number................................................................................. 2-2
Table 2-3 Service Codes by Feature.................................................................................. 2-8
Table 2-4 Function Key Codes by Feature....................................................................... 2-14
Table 2-5 Function Key Codes by Number...................................................................... 2-19
Table 3-1 Feature Availability by Software Revision.......................................................... 3-1
SL2100 ISSUE 1.0
vi Features and Specifications Manual

LIST OF FIGURES
Figure 1-1 Right Cursor Key Operation Flow Chart........................................................... 1-4
Figure 1-2 Left Cursor Key Operation Flow Chart......................................................... 1-150
Figure 1-3 <2W Digital/IP Multiline Terminal Mode> .................................................... 1-168
Figure 1-4 Walking Code Restriction............................................................................. 1-199
Figure 1-5 Temporary Code Restriction Override.......................................................... 1-200
Figure 1-6 Standard SIP Conference............................................................................. 1-206
Figure 1-7 Department Calling Priority Call Routing...................................................... 1-229
Figure 1-8 Department Calling Circular Routing............................................................ 1-230
Figure 1-9 Digital Trunk Clocking Example 1................................................................. 1-246
Figure 1-10 Digital Trunk Clocking Example 2 .............................................................. 1-246
Figure 1-11 Digital Trunk Clocking Example 3 .............................................................. 1-246
Figure 1-12 <IP7WW-12/24TXH-B1 TEL and IP7[ ]-8IPLD-C1 TEL> .......................... 1-281
Figure 1-13 Time Schedule 1......................................................................................... 1-301
Figure 1-14 Time Schedule 2......................................................................................... 1-301
Figure 1-15 Automatic Night Service............................................................................. 1-303
Figure 1-16 Weekly Night Service.................................................................................. 1-304
Figure 1-17 Digital (2W) DSS Console.......................................................................... 1-357
Figure 1-18 Example - User Access to Voice Mail......................................................... 1-427
Figure 1-19 Cascade Message Notification Flow Chart-1............................................. 1-432
Figure 1-20 Cascade Message Notification Flow Chart-2............................................. 1-433
Figure 1-21 Cascade Message Notification Flow Chart-3............................................. 1-434
Figure 1-22 InMail User Pro Login Diagram.................................................................. 1-467
Figure 1-23 Example- NAT Traversal............................................................................. 1-484
Figure 1-24 Example of LCD indication for out of range............................................... 1-499
Figure 1-25 Out of Range transfer Flow Chart............................................................... 1-500
Figure 1-26 Example - SIP Terminal.............................................................................. 1-508
Figure 1-27 Left Cursor Key Operation Flow Chart....................................................... 1-551
Figure 1-28 <Example: PRG93-03-xx>.......................................................................... 1-575
Figure 1-29 <Sample Image>........................................................................................ 1-576
Figure 1-30 <Sample Image>........................................................................................ 1-577
Figure 1-31 Mobile Extension Layout............................................................................ 1-616
Figure 1-32 Example - Callback to Mobile Phone.......................................................... 1-627
Figure 1-33 Multi-Device Group Extension Example..................................................... 1-633
Figure 1-34 PC Programming Overview........................................................................ 1-696
Figure 1-35 PCPro Connection Dialog........................................................................... 1-697
Figure 1-36 WebPro Home Page................................................................................... 1-698
Figure 1-37 WebPro End User Screen.......................................................................... 1-699
Figure 1-38 Multiline Room Monitoring.......................................................................... 1-737
Figure 1-39 Single Line Terminal Room Monitoring ...................................................... 1-738
Figure 1-40 SMDR with a CPU Connection Ethernet.................................................... 1-799
Figure 1-41 SMDR Flowchart........................................................................................ 1-800
Figure 1-42 SMDR Flowchart (Continued)..................................................................... 1-801
Figure 1-43 SMDR Flowchart (Continued)..................................................................... 1-802
Figure 1-44 SMDR Flowchart (Continued)..................................................................... 1-803
Figure 1-45 System Caller Log Example 1.................................................................... 1-812
Figure 1-46 System Caller Log Example 2.................................................................... 1-812
Figure 1-47 Multicast Mode Example............................................................................ 1-851
Figure 1-48 Unicast Mode Example............................................................................... 1-852
Figure 1-49 Auto Mode Example................................................................................... 1-852
Figure 1-50 Uniform Call Distribution (UCD) Priority Call Routing................................. 1-857
Figure 1-51 Uniform Call Distribution (UCD) Circular Routing....................................... 1-858
ISSUE 1.0 SL2100
Features and Specifications Manual vii

Figure 1-52 Audio/Video Conferencing using WebRTC................................................. 1-867
Figure 1-53 Login Screen.............................................................................................. 1-871
Figure 1-54 Video Conference Screen........................................................................... 1-872
Figure 1-55 Conference Screen with Conference ID..................................................... 1-872
Figure 1-56 Conference Screen with Toolbar................................................................ 1-874
Figure 1-57 Switch Button for Video/Screen Sharing..................................................... 1-876
Figure 1-58 NEC Screen Sharing Window.................................................................... 1-876
Figure 1-59 Example of Users Sharing Window............................................................ 1-877
Figure 1-60 Stop Screen Sharing or Camera Switch Window....................................... 1-877
Figure 1-61 VRS User Pro Login Diagram..................................................................... 1-921
SL2100 ISSUE 1.0
viii Features and Specifications Manual

Regulatory
BATTERY DISPOSAL
The SL2100 system includes the batteries listed below. When disposing of these batteries, Chassis,
and/or Unit, you must comply with applicable regulations relating to your location regarding proper
disposal procedures.
Unit Name Type of Battery Quantity Note
IP7[ ]-CPU-C1 Lithium 1
External Battery
(IP4WW-Battery Box)
Sealed Lead 2 per IP4WW-Battery Box
The SL2100 IP7[ ]-CPU-C1 provides memory backup for approximately three years. The Lithium
battery should be replaced every two years.
IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL
DO NOT PLACE USED BATTERIES IN YOUR REGULAR WASTE! THE PRODUCT YOU
PURCHASED CONTAINS LITHIUM, SEALED LEAD BATTERIES. LITHIUM, SEALED LEAD
BATTERIES MUST BE COLLECTED, RECYCLED, OR DISPOSED OF IN AN ENVIRONMENTALLY
SOUND MANNER.
The incineration, landfilling or mixing of sealed lead batteries with the municipal solid waste stream is
PROHIBITED BY LAW in most areas. Contact your local solid waste management officials for other
information regarding the environmentally sound collection, recycling, and disposal of the battery.
Sealed lead batteries must be returned to an approved sealed lead battery recycler. This may be
where the batteries were originally sold or a local seller of automotive batteries. Contact your local
waste management officials for other information regarding the environmentally sound collection,
recycling and disposal of the battery contained in this product.
The packaging for the SL2100 system contains the following labels regarding proper disposal.
CONTAINS SEALED LEAD BATTERY.
BATTERY MUST BE RECYCLED. MUST NOT
BE DISPOSED OF IN MUNICIPAL WASTE.
Pb
BATTERY INFORMATION
Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries
to the battery supplier, a licensed battery dealer or a designated collection facility. Do not incinerate
batteries. This product uses Lithium batteries. Do not use any other type.
For an overview of the location of batteries used in these systems, the battery replacement or removal
instructions, please refer to the SL2100 System Hardware Manual.
ISSUE 1.0 SL2100
Features and Specifications Manual R-1

AUSTRALIAN REGULATORY INFORMATION
ELECTROMAGNETIC INTERFERENCE (EMI)
This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
INCIDENCE OF HARM
If the System is malfunctioning, it may also be causing harm to the telephone network.
The Telephone system should be disconnected until the source of the problem can be determined and
until repair has been made. If this is not done, the Network Provider may temporarily disconnect the
service.
HEARING AID COMPATIBILITY
The NEC Multiline Terminals that are provided for this system are hearing aid compatible. The
manufacturer of Single Line Telephones for use with the system must provide notice of hearing aid
compatibility to comply with ACA Technical Standards.
SERVICE REQUIREMENTS
This equipment must only be installed and maintained by service personnel.
In the event of equipment malfunction, all repairs must be performed by an authorised dealer of NEC.
It is the responsibility of users requiring service to report the need for service to one of NEC authorised
agents.
COMPLIANCE INFORMATION
This equipment has been tested to comply with all relevant Australia and New Zealand regulatory
requirements.
Warning: Small metal objects such as staples and pins may be caught and held in the earpiece and
that the user should be aware and careful to prevent any accident from such an event.
The SL2100 system must be permanently connected to protective earth.
UL REGULATORY INFORMATION
This equipment has been listed by Underwriters Laboratories and complies with all applicable
requirements of the standard for telephone equipment UL 1459.
VOICE ANNOUNCEMENT/MONITORING
The use of monitoring, recording or listening devices to eavesdrop, monitor, retrieve or record
telephone conversations or other sounds activities, whether or not contemporaneous with its
transmission may be illegal in certain circumstances under federal or state laws. Legal advise should
be sought prior to implementing any practice that monitors or records any telephone conversation.
Some federal and state laws require some form of notification to all parties to the telephone
conversation, such as using a beep tone or other notification methods, or require the consent of all
parties to the telephone conversation, prior to monitoring or recording a telephone conversation. Some
of these laws incorporate strict penalties.
SL2100 ISSUE 1.0
R-2 Regulatory

MUSIC ON HOLD
In accordance with Copyright Law, a license may be required from The Australian Performing Right
Association Limited (APRA), or other similar organization, when radio or TV broadcasts are
transmitted through the Music On Hold feature of this telecommunication system. NEC hereby
disclaims any liability arising out of the failure to obtain such a license.
POWER FAILURE
The NEC SL2100 system is operated on 230VAC Mains power. The System and Terminals will not
operate when the mains power fails unless Battery Back-up or a UPS is connected. If emergency
telephone use is required a Battery back-up or UPS needs to be connected.
ISSUE 1.0 SL2100
Features and Specifications Manual R-3

MEMO
SL2100 ISSUE 1.0
R-4 Regulatory

Features
SECTION 1 ABOUT THIS CHAPTER
This chapter provides an alphabetical listing of the features that are available with the SL2100 system.
Each feature provides the following information:
Description - briefly describes the feature and how it is used.
Conditions - provides special operating conditions (if any) that need to be considered with using the
feature.
Default Settings - indicates the factory default setting (if any).
System Availability - describes Multiline Terminals that can be used with this feature and lists any
additional equipment, such as adapters or units, which must be installed for this feature to operate.
Programming - lists the memory blocks that support the feature.
Related Features - lists features that are associated with the feature being described (e.g., the
Account Codes feature lists the Speed Dialing feature in the related features list because speed
dialing bins can contain stored account code (if any).
Operation - provides step-by-step instructions for using the feature.
SECTION 2 FEATURES
Simplifying Multiline Terminal Operation with One-Touch Keys
A Multiline Terminal user can access many features Service Codes (e.g., Service Code 744 sets Call
Forward Busy/No Answer). To streamline the operation of their telephone, a Multiline Terminal user
can store these codes under One-Touch Keys. This provides one-button operation for almost any
feature. To find out more, turn to the One-Touch Calling and One-Touch Serial Operation features.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar to (PRG 15-07
or SC nnn). This means that the key requires service code nnn, and you can program this code in
PRG 15-07 or by dialing Service Code 751 or 752. Refer to the Programmable Function Keys feature
for more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key
or Speaker key to answer or place a call. For extensions without Automatic Handsfree, the user must:
• Lift the handset or press Speaker key for Intercom dial tone.
• Lift the handset or press Speaker key, then press a line key for trunk dial tone.
Features and Specifications Manual 1-1
Features
1

Port Assignments
Port Calculation for Trunks:
The system detects the type of unit (trunk or extension) and assigns the required extension or trunk
ports to the slot. The system will use the next available port numbers - it will not reserve any.
SL2100 ISSUE 1.0
1-2 Features

Abbreviated Dialing/Speed Dial
Description
Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers.
This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long
telephone number, the extension user just dials the Speed Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers can share the
System Speed Dialing numbers. All co-workers in the same Speed Dialing Group can share the Group
Speed Dialing numbers. Station Speed Dialing numbers are available only at a user’s own extension.
The system has 1000 Speed Dialing bins that you can allocate between System and Group Speed
Dialing and a maximum of 50 Speed Dialing Groups are available. Each extension has 100 Station
Speed Dial bins.
Each Speed Dialing bin can store a number with up to 36 digits.
When placing a not an Speed Dialing call, the system normally routes the call through Trunk Group
Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. Also the
system can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User
selection always overrides the system routing.
System Bins Limited to 900 with Speaker Key or #2 Service Code
Though there are 1000 Speed Dialing bins available in the system, once programmed, these bins can
currently be dialed only using the Directory Dial feature (Press Directory key + ABB softkey + use
arrow keys to locate number or Press Directory key + enter the Speed Dial bin name + Speaker key to
place call.)
The Speaker key and service code #2 operations are not available for any 4-digit Speed Dial System
bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to a not an Speed
Dialing number stored under a DSS Console key. The stored number dials out (chains) to the initial
call. This can, for example, simplify dialing when calling a company with an Automated Attendant. You
can program the bin for the company number under one DSS Console key (e.g., #200) and the client's
extension number under the other (e.g., #201). The DSS Console user presses the first key to call the
company, waits for the Automated Attendant to answer, then presses the second key to call the client
(extension 400). See the Programming section below for additional details.
The DSS Console user can also chain to a number not in the Speed Dial list dialed manually, from a
Programmable Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored
Flash command. For example, storing 0 Flash 926 5400 causes the system to dial 0, flash the line and
then dial 926 5400. The Flash can be stored by the user from their telephone or by the system
administrator during system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function Key can also store
a Speed Dialing bin number. When the extension user presses the key, the telephone automatically
dials out the stored number. This provides true one-touch calling via telephone function keys.
ISSUE 1.0 SL2100
Features and Specifications Manual 1-3
A

Cursor Key Operation (When set PRG 15-02-60:0)
By pressing the Right Cursor key, the user can access all directory menus. The flow chart below
shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on
page 1-4). If the terminal is not allowed access to Speed Dial and/or Telephone Book numbers or no
telephone numbers are programmed in those areas, they are skipped.
Common speed
Dial Search
Group Speed
Dial Search
Extension
Number Search
Menu
Common SPD
Group SPD
Extension Number
Associated Program
PRG 13-01-03
PRG 13-02-01
None
Related Programs
If the menu is disable by programming or there are
no numbers in a telephone book the menu will be
skipped and the next menu will appear.
= Press Left Cursor key
Once the LEFT key is pressed, the Right Cursor
key can be used to switch between the Redial and
Incoming History menus.
Figure 1-1 Right Cursor Key Operation Flow Chart
Conditions
• Speed Dial bins can contain stored Account Codes. To prevent them from being displayed use PRG
35-05-04.
• ARS selects the trunk for the call unless selected by the user.
• A user can implement Speed Dial only if their extension has access to outgoing trunks.
• An extension can have a One-Touch Key for Speed Dial operation.
• If you enter a PBX trunk access code in a Speed Dial bin, the system automatically inserts a pause
after the bin.
• Single Line Terminals can dial only System and Group Speed Dial numbers.
• Toll Restriction may prevent a user from using a stored Speed Dial number.
• Unless selected by the user, Trunk Group Routing selects the trunk Speed Dial uses for trunk calls.
• If the Speed Dial bin does not have a name assigned it does not show when scrolling through the
directory of speed dials.
• If PRG 13-01-01 is set to 1 (Intercom Access mode), system speed dial bins require inserting a
trunk access code.
• When operating the Right Cursor key, if the menu is disabled by programming or there are no
numbers in a telephone book, the menu is skipped and the next menu will appear.
• If a name is not associated with a speed dial bin, the speed dial entry will not show up when
scrolling through the terminals Softkeys.
• When PRG 13-01-03 is set to 100 bins (00 ~ 99) 13-01-02 Station Speed Dialing must be disabled
for bins 80 ~ 99 to be available as Common Speed Dial Bins.
• When PRG 13-01-02 is Enabled with 13-01-03 set as 100 bins (00 ~ 99) bins 80 ~ 99 are reserved
for Station Speed Dial Bins (01 ~ 20) and are not used as Common Speed Dials.
Default Settings
Available (No Speed Dialing bins are assigned).
SL2100 ISSUE 1.0
1-4 Abbreviated Dialing/Speed Dial
A

System Availability
Terminals
All Terminals
Required Component(s)
None
Related Features
Account Code Entry
Automatic Route Selection (ARS/F-Route)
Central Office Calls, Placing
Code Restriction/Toll Restriction
Dial Tone Detection
One-Touch Calling
PBX Compatibility/Behind PBX
Programmable Function Keys
Single Line Terminals
Trunk Group Routing
Guide to Feature Programming
The programs listed below indicate the most commonly used programs required for this feature. The
programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further
detailed programming.
• When a * is listed next to the Program Number it indicates a program that MUST be set (from a
default state) for this feature to be enabled.
System Speed Dial
Program
No.
Program Name Input Data Default
13-01-01 Speed Dialing Function Setup - Speed Dialing
Auto Outgoing Call Mode
0 = Trunk Outgoing Mode (Use
trunk group assigned in PRG
13-05.)
1 = Intercom Outgoing Mode
(Follow the system routing for the
trunk access code entered.)
0
13-01-03 Speed Dialing Function Setup - Common Speed
Dial Table Size
0 ~ 1000
0 = No Common Speed Dialing
(No System Speed Dial)
900
ISSUE 1.0 SL2100
Features and Specifications Manual 1-5
A

Program
No.
Program Name Input Data Default
13-05-01 Speed Dial Trunk Group/Route - Trunk Group/
Route Number
0 = Follow the caller's extension
trunk group routing (PRG 21-02)
1 ~ 50 = Trunk group 1 ~ 50
No Setting
13-04-01 * Speed Dialing Number and Name - Number Maximum of 36 digits (0 ~ 9,
*
,
#, @, P, R)
@ = Wait for Answer Supervision
- ISDN trunks only
P = Pause - Analog Trunk Only
R = Hook flash - Analog Trunk
Only
No Setting
13-04-02 * Speed Dialing Number and Name - Name Maximum 12 Characters (Use di-
al pad to enter name)
No Setting
11-10-04 Service Code Setup (for System Administrator) -
Storing Common Speed Dialing Numbers
0~9,
*
, # Maximum of 8 digit 753
20-07-04 Class of Service Options (Administrator Level) -
Storing Speed Dialing Entries
0 = Off (Deny)
1 = On
COS1 ~ 14/COS15 = 1
11-12-10 Service Code Setup (for Service Access) - Speed
Dial Common/Station
0~9,
*
, # Maximum of 8 digit #2
20-08-03 Class of Service Options (Outgoing Call Service)
- System Speed Dialing
0 = Off (Deny)
1 = On
COS 01 ~ 15 = 1
15-07-01 Programmable Function Keys 27 = Common/Private Speed Di-
al
Refer to the program-
ming manual for the
default values and for
all other available op-
tions in this command.
Additional Data for Group Speed Dial
Program
No.
Program Name Input Data Default
13-03-01 * Speed Dialing Group Assignment for Extensions
- Speed Dial Group
01 ~ 50
Assign group number for exten-
sion
1
13-02-01 * Group Speed Dialing Bins 0 ~ 999 = Speed dial bins 0 ~
999
0
11-10-05 Service Code Setup (for System Administrator) -
Storing Group Speed Dialing Numbers
0~9,
*
, # Maximum of 8 digit 754
20-07-04 Class of Service Options (Administrator Level) -
Storing Speed Dialing Entries
0 = Off (Deny)
1 = On
COS1 ~ 14/COS15 = 1
11-12-11 Service Code Setup (for Service Access) - Group
Speed Dialing
0~9,
*
, # Maximum of 8 digit #4
20-08-04 Class of Service Options (Outgoing Call Service)
- Group Speed Dialing
0 = Off (Deny)
1 = On
COS 01 ~ 15 = 1
15-07-01 Programmable Function Keys 28 = Group Speed Dial Refer to the program-
ming manual for the
default values and for
all other available op-
tions in this command.
SL2100 ISSUE 1.0
1-6 Abbreviated Dialing/Speed Dial
A