NEC SL1100 User manual

NEC SL1100
USER MANUAL

Transferring and Holding
Transferring and holding calls is a fairly simple exercise, but different phone
systems accomplish it in different ways. Some systems have dedicated
buttons for each function while others use a single button to perform both
functions. Basic telephones can also cause problems, as they don’t have the
function keys that the main handsets do and rely instead on a single button
that may be labeled differently.
Transferring Calls:
To transfer a call, simply press the function key you want to contact or
press the TRANSFER key followed by the extension number of the party
to contact. When the other extension answers you can tell them who is
calling then simply hang-up to transfer the call.
On a basic telephones and cordless telephones the TRANSFER key is
often called the RECALL or R key. The method for transferring calls is
identical other than this i.e. R then extension number.
To retrieve the call back to your station, press the flashing green line or
Park key (dependent on system programming). On a basic or cordless
phone press the RECALL or R key again.
Holding Calls:
On a Key handset there is a dedicated HOLD key. To place a call on hold,
press this key. The caller will hear music, system service tone or nothing at
all (dependent on system programming and hardware installed).
To retrieve the call, press the flashing green line or Park key.
On a basic or cordless telephones, a call is placed on HOLD by pressing
the RECALL or R key once.
Pressing the RECALL or R key again retrieves the call.
“Menu” Soft Key

“Dir” Soft Key

“VM” Soft Key

“CL” Soft Key

Soft Key Operation during “Off-Hook” Operation
Soft Key Operation during extension calling

Soft Key Operation during outside call

Do Not Disturb Function
The N.E.C key sets have a function so that anyone trying to ring the key
set receives a BUSY tone or routes to voicemail even if it is not being
used. This function is useful if a room is needed for an important meeting
and the keyset needs to be available for outgoing calls but needs to be
silent so as not to disrupt the meeting.
Pressing the DND key then choosing one of the following options does
this:
1 - External calls only
2 - Intercom calls only
3 – All calls
0 - Cancel
Last Number Redial
The N.E.C SL can store up to 10 numbers. The system will keep track of
the last external or internal number dialed by each extension and allow
them to redial it regardless of how long the extension has been idle.
Redial the last number by pressing the LND key on the jog dial then scroll
up or down to find the number you want. Simply lift the handset to dial.
Call Pickup
It is possible to pick up a call that is ringing at another extension by using
a Call Pickup codes, function keys or the soft keys. There are three
different codes that can be used, depending on the circumstances. These
codes will allow you to pick up calls that are ringing a groups or calls that
are ringing at specific extension.
The following codes can be used:

Conference Calling
To use this feature call the first user you want in the conference call, press
the Conf soft key to initiate a conference, dial the next party (with 9) or
internal number. Once they have answered you will see ADD press this
again and you can then add another party or press the BEGIN soft key.
You can have up to 16 parties (including your terminal)

Programming Speed Dials
The NEC SL system can store 1000 speed dial entries that can be
accessed via the terminal handsets. These are programmed with the
sequence below

Programming Function Keys

Things to Check if you Experience Problems
There are a few things that we ask customers to try before calling us as it
can save both us and the customer time as well as helping us to pinpoint
the problem more easily. It also helps us to know if we will need to bring
any replacement items, such as handsets or even a new system. This
process can be speeded up if you, the customer, is willing to help us
narrow down the possibilities that could cause the fault.
At least HALF to 2/3 of all faults tend to be BT related, even if you have
already tried them and they have said otherwise. BT usually requires us to
prove that the system is not at fault before they will take more than a
brief look at the actual phone lines.
Sometimes just turning the system on and off can clear an annoying fault.
The same can be said of unplugging the phone from its socket and then
plugging it back in.
If you are experiencing problems dialing out or receiving incoming calls,
firstly turn the phone system off and on again, more often than not this
will clear the problem. If this fails to clear the problem then there may be
a problem with the actual telephone lines. This can be checked by ringing
154 and asking B.T. to check the lines for faults, the lines can be checked
there and then. If B.T. say there are no apparent faults please ring us and
an engineer will be sent out. It may also be worth putting a phone in the
power fail socket, if you have one, to see if the fault is still there. If the
fault appears on the power fail socket then it will definitely be a B.T. fault
as this socket bypasses the system completely.
If a phone stops working the best way to check it is to try it in another
socket. Please note that a normal phone will not work in a socket normally
used for a Panasonic keyset. You could also try a phone that you know
works in the socket that is suspect. This will show whether you need a
new phone or whether you need an engineer to look at the problem.
Should a phone stop ringing please check that the ringer has not been
turned off? On keysets this is done by changing the volume while the
phone is ringing (KXTD phone systems) or by checking a switch on the
back of the phone (KXTA phone systems). Normal telephones usually
have a switch on the back of the phone that alters the pitch of the ring as
well as a switch that alters the ringing volume. If the phone still fails to
ring please call us so we can get an engineer to look at the problem.