NEC Univerge SV8100 Operating instructions

SV8100 VM8000 InMail Programming Guide
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This guide is intended to give a quick overview of programming the SV8100 to use the VM8000 InMail
and assumes the reader already has SV8100 programming knowledge. For more information refer to the
VM8000 InMail System Guide.
Table of Contents
1.0 SV8100 System Programming for VM8000 InMail........................................................ 2
1.1 Program the VM8000 InMail Automatically Using PC-Pro .........................................................2
1.2 Programming the VM8000 InMail via Telephone, PC-Pro or Web Pro.......................................3
1.3 Routing Calls to Main Greeting..................................................................................................3
1.4 Record Main Greeting ...............................................................................................................3
2.0 Dialing Options ............................................................................................................... 4
2.1 Directory Dialing.........................................................................................................................4
2.2 Record the directory prompt.......................................................................................................4
2.3 Record a mailbox name .............................................................................................................4
2.4 Routing Mailbox Dialing Options ...............................................................................................4
2.5 Configure Mailbox for Dialing Option .........................................................................................5
3.0 Schedules........................................................................................................................ 5
3.1 Simple Schedule ........................................................................................................................5
3.2 Multiple Greeting Schedule ........................................................................................................5
3.3 Record Night Greeting ...............................................................................................................6
3.4 Record Weekend Greeting.........................................................................................................6
4.0 ACD Delay Announcements .......................................................................................... 6
5.0 Routing Inbound DID to a Specific Mailbox ................................................................. 7
6.0 Email Notification ........................................................................................................... 8
6.1 Setting Up the System Network Options ....................................................................................8
6.2 Setting Up the System SMTP Options........................................................................................9
6.3 Setting Up the System POP3 Options ........................................................................................9
6.4 Setting Up Normal Mailbox Email Notification Options .............................................................10
6.5 Setting Up Group Mailbox Email Notification Options...............................................................11
6.6 To enable or disable email notification for a mailbox ................................................................11

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1.0 SV8100 System Programming for VM8000 InMail
The basic VM8000 InMail functions can be programmed automatically using PC-Pro or manually using telephone
programming, Web Pro or PC-Pro. This guide will proved the steps to do both with the emphasis on basic feature
programming.
This document shows the programming required to get a VM8000 InMail to work. The instructions are based on
the following system:
SV8100 system licensed for 8 ports of VM8000 InMail
CD-CP00-US with PZ-VM21 and VM8000 InMail CF in slot 1
CD-8DLCA in slot 2
CD-8LCA in slot 3
CD-8COT in slot 4
PRG 10-12-01 is the default IP Address 192.168.0.10
Support PC has IP Address of 192.168.0.11
SV8100 and support PC are both connected to the same network
Note: On a defaulted system the following VM8000 InMail settings are enabled:
Mailboxes 1-64 are enabled with extension numbers 101-164.
Call Routing box 001 is set to be the main greeting
Auto attendant callers can dial:
o1XX and 3XXX extensions
o0 for extension 101
o# + “extension number” to log into mailbox
o* + “extension number” to go to selected mailbox greeting
In 47-08-01 Call Routing boxes 1-32 have Dial Action Table 1 assigned to them.
1.1 Program the VM8000 InMail Automatically Using PC-Pro
1. Start PC-Pro.
2. When prompted the user name = tech and the password = 12345678.
3. From the menu bar choose Communications/Connect or press F5.
4. Make sure the LAN option is enabled.
5. Make sure the IP address is 192.168.0.10.
6. Enter user name = tech and password = 12345678.
7. Choose connect.
8. Once connected download the database by choosing Communications/Download from the menu bar or
press F6.
9. Once download completes save database with descriptive name.
10. Go to Standard View by pressing F9.
11. Got to System Installation and under Voice Mail there will be a box next to InMail.
12. Check the box and when prompted choose yes to enable the InMail. PC-Pro will automatically program
the values below. These values can be changed later if needed:
a. 11-07-01; Group 64 = 3999
b. 15-03-03; extensions 3498-3505 are all set to Special (1)
c. 16-01-01 = Voice Mail
d. 16-01-04 = Circular (1)
e. 16-02-01; extensions 3498-3505 are all in group 64
f. 45-01-01 = 64
g. 47-01-17 = 57-64*
13. In 15-03-01 set extensions 157-164 to 0 (DP).
14. In 15-03-03 set extensions 157-164 to 1 (Special.)
15. Save database.
16. Upload database by choosing Communications/Upload from the menu bar or press F7. Note you do not
need to include blade configuration.

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17. Once upload completes close upload window and disconnect from SV8100 by choosing
Communications/Connect or press F5.
18. Wait for data to write to CPU.
19. Restart the SV8100 for all changes to take effect
*If there is a PZ-ME50 mounted on the CCPU-US the system will automatically assign the InMail beginning port
as 497. If there is NO PZ-ME50 mounted on the CCPU-US the system will automatically assign the InMail
beginning port as 57.
1.2 Programming the VM8000 InMail via Telephone, PC-Pro or Web Pro
47-01-17 Set first port of In-Mail 57.
11-07-01 Set TEL Group 2 to 200.
WARNING: Never use group 1 as this is the default group for all extensions.
15-03-01 Set extension 157-164 to DP.
15-03-03 Set extension 157-164 to Special.
16-02-01 Put 157-164 in Group 2.
16-02-01 Assign priorities 1-8 to 157-164.
16-01-01 Set Group 2 name to VM Hunt.
16-01-04 Set Group 2 to Circular.
16-01-10 Set Group 2 to Busy/No Answer.
45-01-01 Set to Group 2.
1.3 Routing Calls to Main Greeting
At default calls into the main greeting Call Routing box 1, are allowed to dial:
1. Any three digit extension that starts with 1.
2. Any 4 digit extension that starts with 3.
3. Dialing 0 transfers to 101.
4. The timeout option transfers to 101.
5. # + ”extension number” logs the user into that mailbox.
6. * + ”extension number” plays that mailboxes personal greeting and takes a message.
If needed, other one-key dialing options or allowing users to call extensions starting with other digits can be
set here. For any other extensions, the leading digit must be setup similar to below or you will not be able to
dial it from the dial action table.
22-02-01 Set all trunks to be routed to Auto Attendant to DIL (4).
22-07-01 Set all trunks to be routed to Auto Attendant to 200.
1.4 Record Main Greeting
1. From 101 press VMsg key.
2. When in mailbox dial 72 to access System Administration.
3. Press [Instr] softkey, when prompted for box number enter 001.
4. Press [Rec] softkey and record Day Main Greeting.
5. Press [Done] to end recording.

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6. When finished hang up.
2.0 Dialing Options
2.1 Directory Dialing
This will allow the caller to dial 5 from the Main Greeting and get to the directory. At default the directory is set
for First-Last name lookup.
47-07-02 Set Call Routing Mailbox 4 to Type Directory (3).
47-13-01 Set Table 1, Key 05, to Action GOTO (7) and Data 004.
15-01-01 Enter a First and Last name for mailboxes 1-10 (ext 101-111).
47-15-03 Confirm Routing Directory Mailbox 4 is set for First (0).
47-01-16 Confirm name format is set to 1stLst (0).
47-02-15 Set each mailbox 1-10 for Directory List 2.
47-15-02 Set Mailbox (directory box) 4 to use Directory List 2.
47-15-01 Set minimum characters callers must dial for Directory Mailbox 4 (default is 1).
47-15-04 Set desired transfer method used by Mailbox (directory box) 4.
2.2 Record the directory prompt
If you record your own greeting rather then using the default prompt, remember to instruct callers to enter a
pound ( # ) after they are finished dialing the letters.
1. From 101 press VMsg key
2. When in mailbox dial 72 to access System Administration.
3. Press [Instr] softkey, when prompted for box number enter 004.
4. Press [Rec] softkey and record Directory Greeting.
5. Press [Done] to end recording.
6. When finished hang up.
2.3 Record a mailbox name
1. From extension press VMsg key
2. When in mailbox dial 76 to record name.
3. Press [REC] softkey and record name.
4. Press [Done] to end recording.
5. When finished hang up.
2.4 Routing Mailbox Dialing Options
Dialing options are defined in one of the 16 Dial Action tables. These tables can be associated with various
Call Routing boxes to provide callers to dial extension numbers or one key dialing options. At default callers
can dial extensions 1xx, 2xx, 3xxx along with options to log into a mailbox or be routed to an operator. To
change dial options use program 47-08-01 to determine the Dial Action Table that is associated with a
particular Routing Mailbox. Then go to 47-13-01 and make the appropriate changes for that Routing Mailbox..
47-08-01 Confirm Call Routing Mailbox 1 is set to use Dial Action Table 1 (default).
47-13-01 Set Table 1, Key xx, to desired action and additional data if needed.

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2.5Configure Mailbox for Dialing Option
Each mailbox can be set to allow dialing options. This allows callers who get to the personal greeting to dial
extension numbers or one key dialing option. To do this the caller falls through to the Next Call Routing
Mailbox and the Dial Action Table that is associated with that Routing Mailbox is where the dialing options are
configured. At default the mailbox is set to use the same dial options as the default auto attendant main
greeting.
47-02-13 Confirm Mailbox 1 is set to allow the Dialing Option (default is denied).
47-02-14 Check the Next Call Routing Mailbox (default is Call Routing Mailbox 1).
47-08-01 Confirm Call Routing Mailbox 1 is set to use Dial Action Table 1 (default).
47-13-01 Set Table 1, Key xx, to desired action and additional data if needed.
3.0 Schedules
3.1 Simple Schedule
This section covers the two basic ways to schedule day/night greetings. With one day and one night greeting
used for the entire week. And with multiple day, night and weekend greetings. Which method used will
depend on the customer requirements.
To have one day and one night greeting used for the entire week. This will setup the system to have a Day
Greeting M-F 08:00 to 17:00 and Night Greeting at all other times including weekends. Two routing
mailboxes 1 and 2 will be used. Routing mailbox 1 is the day greeting and Routing mailbox 2 is the
night/weekend greeting. This will apply to all incoming trunks answered by Auto Attendant.
47-07-02 Set Mailboxes 1 and 2 to Type Call Route (1).
47-10-01 Set all trunks to Answer Table 1.
47-12-01 Set Table 01 entry 01 to Type 2 Range of Days.
47-12-02 Set Table 01 entry 01 to Type 3 Routing Mailbox.
47-12-03 Set MB used by Table 01 entry 01 to 1.
47-12-05 Set Table 01 entry 01 start of week to Monday.
47-12-06 Set Table 01 entry 01 end of week to Friday.
47-12-08 Set Table 01 entry 01 start time to 08:00.
47-12-09 Set Table 01 entry 01 stop time to 17:00.
47-11-03 First Setting Data Set Table 01 to 3 (Route).
47-11-03 First Setting Data Set Table 01 to 2 (Routing Mailbox 2).
3.2 Multiple Greeting Schedule
This will setup the system to have a Day Greeting M-F 08:30 to 17:00 and Night Greeting M-F 17:00 to 08:30
and a Weekend Greeting S-U 00:00 to 00:00. This will apply to all incoming trunks answered by Auto
Attendant. NOTE: Two or more Routing Mailboxes are needed for the Night Greeting.
47-07-02 Set Mailboxes 2 and 3 to Type Call Route (1).

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47-10-01 Set all trunks to Answer Table 1.
47-12-01 Set Table 01 entry 01, 02 and 03 to Type 2 Range of Days.
47-12-02 Set Table 01 entry 01, 02 and 03 to Type 3 Routing Mailbox.
47-12-03 Set MB used by 01, 02 and 03 to 1, 2 and 3 respectively.
47-12-05 Set Table 01 entry 01 and 02 start of week to Monday.
47-12-05 Set Table 01 entry 03 start of week to Saturday.
47-12-06 Set Table 01 entry 01 and 02 end of week to Friday.
47-12-06 Set Table 01 entry 03 end of week to Sunday.
47-12-08 Set Table 01 entry 01 start time to 08:30.
47-12-08 Set Table 01 entry 02 start time to 17:00.
47-12-08 Set Table 01 entry 03 start time to 00:00.
47-12-09 Set Table 01 entry 01 stop time to 17:00.
47-12-09 Set Table 01 entry 02 stop time to 08:30.
47-12-09 Set Table 01 entry 03 stop time to 00:00.
3.3 Record Night Greeting
1. From 101 press VMsg key
2. When in mailbox dial 72 to access System Administration.
3. Press [Instr] softkey, when prompted for box number enter 002.
4. Press [Rec] softkey and record Night Main Greeting.
5. Press [Done] to end recording.
6. When finished hang up.
3.4 Record Weekend Greeting
1. From 101 press VMsg key
2. When in mailbox dial 72 to access System Administration.
3. Press [Instr] softkey, when prompted for box number enter 003.
4. Press [Rec] softkey and record Weekend Main Greeting.
5. Press [Done] to end recording.
6. When finished hang up.
4.0 ACD Delay Announcements
The In-Mail can support up to two Automatic Call Distribution Delay Announcements. Group mailboxes are used
to redirect to a Routing Mailbox that contains the ACD Delay Announcements Two ACD Delay Announcements
can be assigned. The settings below assume ACD is already setup and working in the system.
41-19-02 Group Mailbox for 1st Announcement Message
Set the first delay announcement group mailbox ID. This must be an unused extension number that
is valid in the systems number plan. For this example use 201.
41-19-04 Group Mailbox for 1st Announcement Message

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Set the first delay announcement group mailbox ID. This must be an unused extension number that
is valid in the systems number plan. For this example use 202.
47-03-02 Group Mailbox Extension
For Group Mailbox 1 set the extension number from PRG 41-19-02 (201).
47-03-02 Group Mailbox Extension
For Group Mailbox 2 set the extension number from PRG 41-19-04 (202).
47-03-03 Group Mailbox Type First Setting Data
For Group Mailbox 1 and 2 set the mailbox type to Routing.
47-03-03 Group Mailbox Second Setting Data
For Group Mailbox 1 set to 9
47-03-03 Group Mailbox Second Setting Data
For Group Mailbox 2 set to 10
47-07-02 Routing Mailbox Type
Set Routing Mailbox 9 and 10 to Announcement.
Record the ACD Delay Greetings for Announcement mailboxes 009 and 010 from the System
Administrator’s mailbox.
5.0 Routing Inbound DID to a Specific Mailbox
In the past to have inbound DIDs ring a group then forward to a specific mailbox required the use of a Virtual
extension. Using the method below will allow the call to be directed to a ring group then forward to voice mail
carrying a specified station ID without using a virtual extension.
22-11-01 Received Number
Assign the received DID digits to be routed.
22-11-02 Target Number
In this field put the “@”symbol followed by the extension ID to be sent to voice mail. For example
@150 will send extension ID 150.
22-11-04 Transfer Operation Mode
Set this field to Busy/No Answer so the initial ring group has time to answer the call.
22-11-05 Transfer Target 1
This is the department group of phones that should ring before the caller is sent to voice mail.
22-11-06 Transfer Target 2
Set this field to 102, this specifies the InMail as the second target.
If needed a mailbox should be created for the callers to leave messages in. It can be a group mailbox
or a regular subscriber mailbox. It just needs to have the extension ID as set in 22-11-02, in this case
150.

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6.0 Email Notification
Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new
message. The email can optionally include the recorded message as a wav file attachment. To hear the
message, the email recipient double-clicks the wav attachment to have the message play in their wav
player (such as Windows Media Player).
This feature requires the SV8100 be at v3.00 or higher software. The SV8100 must also be
licensed for the Email Notification feature (1013) and have the appropriate number of Email client
licenses (1014).
This feature also requires that the SV8100 have access to the Internet if an Internet email service is to be
used. The following example shows the programming for a Gmail (Google) account. Gmail will allow
SMTP relay for an account but you must set SMTP forwarding for that account. For detailed information
on enabling a Gmail account for this feature refer to gmail.google.com.
6.1 Setting Up the System Network Options
10-12-01 Set the SV8100 IP Address
10-12-02 Set the SV8100 Subnet Mask
10-12-03 Set the SV8100 Default Gateway
10-12-09 If using the VoIP LAN port for Internet Access set the SV8100 IP Address here instead of
10-12-01.
10-12-10 If using the VoIP LAN port for Internet Access set the SV8100 Subnet Mask here instead
of 10-12-05.
90-11-11 Set first DNS Server IP Address.
90-11-12 Set second DNS Server IP Address.
Note: The system must have at least the Primary DNS server IP Address in order to resolve the email server
name.

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6.2 Setting Up the System SMTP Options
47-18-01 Enable SMTP Email Delivery System Wide
47-18-02 Set SMTP Server Name
47-18-03 Set SMTP Server port, default is 25
47-18-04 If required by the email server, enable encryption
47-18-05 Set SMTP Server login user name
47-18-06 Set SMTP Server login password
47-18-07 Set system wide send from Email Address
47-18-08 Set system wide reply to Email Address. This is not a valid email address it is just used
in the email sent to the destination address.
Note: Google requires the Username be the entire email address, this applies to SMTP and POP3. Google
also requires Encryption/SSL be enabled.
6.3 Setting Up the System POP3 Options
47-19-01 Set POP3 Server Name
47-19-02 Set POP3 Server port, default is 110
47-19-03 If required by the email server, enable encryption
47-19-04 Set SMTP Server login user name
47-19-05 Set SMTP Server login password

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Note: Google requires the Username be the entire email address, this applies to SMTP and POP3.
6.4 Setting Up Normal Mailbox Email Notification Options
These settings are made on a per mailbox basis and with the exception of 47-02-20 must be done in system
programming. The user can enable and disable this feature from mailbox setup which affects 47-02-20.
47-02-20 Enable Email Notification on a per mailbox basis. The number of mailboxes that can
enable this feature is controlled by the Email Client license 1014.
47-19-21 Set notification email address
47-19-22 When set the voice mail will be attached to the email as a WAV file. When disabled the
system sends a email notification but does not attach the voice mail. This option should be disabled
when sending SMS messages to a mobile phone.

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6.5 Setting Up Group Mailbox Email Notification Options
The Email Notification feature can also be used for group mailboxes set as a subscriber in 47-03-03. These
settings are made on a per mailbox basis and with the exception of 47-02-20 must be done in system
programming. The user can enable and disable this feature from mailbox setup which affects 47-02-20.
47-03-02 Enter extension number for group mailbox.
47-03-03 Set group mailbox to 1 (Subscriber).
47-06-18 Enable Email Notification on a per mailbox basis. The number of mailboxes that can
enable this feature is controlled by the Email Client license 1014.
47-06-19 Set notification email address
47-06-20 When set the voice mail will be attached to the email as a WAV file. When disabled the
system sends a email notification but does not attach the voice mail. This option should be disabled
when sending SMS messages to a mobile phone.
6.6 To enable or disable email notification for a mailbox
The following instructions are for end users to enable or disable the email notification and assume all system
programming has been done to allow this feature and the system has the required licenses.
1. From extension press VMsg key
2. When in mailbox press [More] softkey.
3. Press [Setup] softkey.
4. Press [Notfy] softkey.
5.Press [Email]softkey and choose to enable or disable email notification.
6. When finished hang up.