NEC Univerge SV8100 User manual

V5 – 19/10/10.
Telephone User Guide
NEC SV8100
Phone: [phone] Fax: [phone]
172 Brisbane Road, Mooloolaba, Qld 4557

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Quick Reference Guide
NEC SV8100
Function Function Description
GREEN LED Your Call
RED LED Somewhere el e in building (on another hand et)
SOLID RED OR GREEN Station with call in progre or with a call on exclu ive hold
SLO FLASHING LED A call that ha been placed on hold
FAST FLASHING LED An incoming call
ANS ER A CALL Handsets which have line keys:
If your hand et rings on incoming call , lift handset
OR
If your hand et doe not ring, Lift Handset and press the line key
OR
While on a call, a k caller to hold, then pre “ANS ER” key (Only on ring a igned
hand et )
Handsets which have CAP and Park keys:
If your hand et ring on incoming call , lift handset (call will appear on CAP key)
OR
If your hand et doe not ring, Lift Handset and pre P/U soft key x 2
INTERNAL CALL PICKUP hen you know the extension that is ringing and want to pick up that call:
 Lift Handset
 Dial * * Extn No.
HANDSET RECEIVER
SPEAKER VOLUME USING THE UP/DO N KEY
 Handset Receiver volume pre up/down key in off hook tatu or during
call
 Ring volume pre up/down key when tation i ringing.
 Speaker volume pre up/down key during peakerphone operation or
during the call
 LCD Screen Contrast pre up/down key in the on-hook tatu
HANDSET - - - - - - - - - - -
RING - - - - - - - - -
SPEAKER

-
-
-
-
-
-
-
-
-
LCD- - - - - - - - -

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MIC / MICROPHONE To Turn your microphone On/Off for hands free only:
LED on Mic key how the tatu of the built-in microphone
Pre MIC button
(Red light indicate MIC i on)
HANDSFREE To make a hands free call,
 Pre Speaker key,
 Dial Extension number OR
Dial “0” for an out ide line THEN phone number
MAKE A CALL Internal Calls
 Lift Handset or Press Speaker
 Dial Extension number
External Calls
Lift handset or pre Speaker
 Pre “0” then dial phone number
OR
 Pre Redial then 3 digit code speed dial code
HOLD To place a call on hold:
 Pre Hold button once.
To place a call on exclu ive hold (no-one else can pick up your call)
 Pre Feature
 Pre Hold
To place a call on hold using Park keys:
 Pre the fir t available Park button once.
TRANSFERING CALLS To Transfer a call to another extension:
 Pre Hold to put the call on hold
 Dial Extension Number or press One Touch Key,
 Announce call
 Pre Transfer OR Advise of line number
 Hang up. Call i tran ferred.
To transfer calls from a cordless phone ( Pana onic ):
 hile speaking on an outside line:
 Pre Recall button (which put the call on hold),
 Dial Extension number,
 Announce the call and hang up.

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TRANSFERRING TO
VOICEMAIL To transfer a call to a person’s voice mail:
 hile speaking to the outside line,
 Pre Hold
 Dial Person’s extension number
 Pre “8”
 Pre Transfer
 Hang Up
TRANSFER OFFSITE Transfer an incoming line to another outside line
hile talking to the incoming call
 Pre Hold key
 Select an outside line
 Dial Phone number
 Announce you will be transferring call
 Pre Transfer key
 Hang Up
REDIAL To dial the last number phoned:
 Pre Redial key without lifting hand et
 Pre # To redial la t number
OR
 Pre List Soft key to earch for de ired number
 Then Redial Soft key
 Pre Up/Down Key to earch number
 Then Lift hand et or pre Speaker to place the call
CORDLESS PHONE To make calls –
 Pre Talk/on or green phone key,
 dial 0, then
 dial Phone number
To answer calls,
 pre talk/on or green phone key ymbol when ringing
To Transfer calls –
 Pre Recall/Flash to Hold.
 Dial Extension number, announce,

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INTERNAL PAGING To make an internal page through all desktop handsets:
 Pre ICM menu option for intercom
 Pre Inpg menu option for Internal Page
 Pre “0” which i group no 1 for all internal page
 Lift Handset and make announcement
 Hang up
OR Manually:
 Lift Handset
 Dial 701
 Pre “0” (for all Zone )
 Make Announcement and replace hand et
(Note: This feature is announcement only-extensions cannot reply)
EXTERNAL PAGING To make an external page through a Paging Horn:
 Lift Handset
 Dial 703
 Pre “0” (for all Zone )
 Make Announcement and replace hand et
(Note: Thi feature only work if an external peaker i in talled)
COMBINED PAGING To page both internal & external zones:
 Lift Handset
 Dial *1
 Make Announcement and replace hand et
CONFERENCE CALLS To set up a Conference Call:
While on an Outside call or connected to your fir t party
 Pre Conf Key on Di play
 Dial an outside line or econd party
(When called party an wer )
 Pre Add key on creen
(Repeat tep 2-4 to add more partie . Maximum of 16 internal or external
partie can be conferenced).
 Pre Begin to tart conference
To exit a Conference without affecting the other parties:
 Hang up
MISSED CALLS To view numbers of calls missed on your handset
Your handset will display this symbol
 Pre Centre button on the Jog Dial
 Pre Centre button on Jog Dial to elect  Mi ed Call 
 Scroll 

 Down oft key to de ired number
 Lift Handset to call – Hand et will dial automatically
OR
 Pre DEL oft key to delete
 Pre Store oft key to ave



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SET INTERCOM TO EITHER
RINGING OR HANDSFREE To select your intercom to be hands free:
 Pre Speaker
 Dial 721
 Pre Speaker to hang up
To select your intercom to be ringing:
 Pre Speaker
 Dial 723
 Pre Speaker to hang up
SELECTABLE RING TONES To CHANGE your Extension’s incoming ring tones:
 Pre Speaker key
 Dial 720
 Dial 1 to et intercom ring, or 2 to et external call ring
 Dial Code for the ring pattern you wi h to hear:
1 = High 5 = Ring Tone 2
2 = Mid Range 6 = Ring Tone 3
3 = Low 7 = Ring Tone 4
4 = Ring Tone 1 8 = Ring Tone 5
 Pre Speaker to Hang Up
To Listen to the Incoming ring choices
 Pre Speaker and Dial 711
 Dial 1 to li ten to intercom ring
 Dial 2 to li ten to external call ring
Then for INTERCOM
 Dial 1-8 Code for ring pattern
Or for EXTERNAL CALL
 Dial 1-3 (ring) 4-8 (melody)
 Pre Speaker to Hang up
STATION NAME ASSIGNMENT To assign a name to your extension number:
 Pre Speaker
 Dial 700
 Pre Hold
 Enter your Name - up to 12 digit (## for pace. # between digit on ame key)
 Pre Hold
 Pre Speaker to hang up
To program any extension’s name:
 Pre Speaker
 Dial 700
 Enter Extension Number to be named
 Enter the Name – up to 12 digit
 Pre Hold
 Pre Speaker to hang up

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CALL FOR ARD ALL
CALLS TO ANOTHER
EXTENSION OR OFF-SITE To set via menu on the screen:
 Pre PRG Soft Key
 Pre C/Fwd Key
 Pre All Key
 Pre Set Key
 Dial The Extension Number
OR
 Dial “0” for an off-site number, then dial the number
(eg: 0, 0418710111)
 Pre Speaker key to hang up
To set on a handset without a display screen:
 Pre Speaker
 Dial Call Forward Code - 741 for immediate
- 744 for busy/no answer
 Dial 1 to et
 Dial extension number
 Pre Speaker
To deactivate:
 Pre PRG
 Pre C/fwd
 Pre All
 Pre Cancel
 Pre Speaker
Hang up
CALL FOR ARD YOUR
HANDSET TO VOICEMAIL
IF BUSY/NOT ANS ERING
To set via menu on the screen:
 Pre PRG Soft Key
 Pre C/fwd Soft key
 Pre Arrow end option on menu
 Pre B/NA for Bu y/No An wer
 Pre Set
 Dial “200” for voicemail
 Pre Speaker key to hang up
To Cancel
 Pre PRG Soft Key
 Pre C/fwd
 Pre Arrow end option on menu
 Pre B/NA
 Pre Cancel
 Pre Speaker to hang up

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DO NOT DISTURB To Activate via Menu on the screen:
 Pre PRG Soft Key
 Pre DND Soft Key
 Pre Set Soft Key
 Pre All Soft Key
To Deactivate via Menu on the screen:
 Pre PRG Soft Key
 Pre DND Soft Key
 Pre Cncl Soft Key for Cancel
To Activate On and Off on a handset without display: (Leave Handset Down)
 Pre Speaker
 Dial 747
 Dial DND Option Code 1 = Block incoming call
2 = Block internal intercom
3 = Block All calls
4 = Block Call Forward Only
0 = Cancel DND
BACKGROUND MUSIC Can be played through telephone peaker
To set and cancel
 Pre Speaker
 Pre 725
 Pre Speaker
ALARM CLOCK To activate an alarm:
 Pre Speaker
 Dial 727
 Dial Alarm Type 1 – Sound Only Once
2 – Sound each day at pre et time
 Dial Alarm time (24 hour clock) (A confirmation tone will be heard)
 Pre Speaker to hang up
To silence an alarm:
 Pre Exit
To check a programmed alarm time:
 Pre Help button
 Dial 727
 Dial alarm type 1 or 2
The programmed time di play
 Pre EXIT
To cancel an alarm:
 Pre Speaker
 Dial 727
 Dial alarm type 1 or 2
 Dial 9999
 Pre Speaker to hang up

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CHANGING THE TIME Note – Must be done from reception or main handset
Leave Handset Down
 Pre Speaker
 Dial 728
 Dial two digit for the hour (24 hour)
 Dial two digit for the minutes
 Pre Speaker to hang up
NOTE: The date can only be set / changed in system programming
INTERRUPT A CALL * Note - Will not work if called station has CFW B/N activated
(Tone override) To send signals to an extension busy on a call:
 Dial Extension that i bu y
 pre # When you hear the bu y tone
(The called exten ion hear call alert notification, pre the
hold button and both partie are connected.)
BARGE IN (INTERRUPT A CALL)* Note - Must e activated in programming
 Lift Handset
 Dial 710
 Dial Busy Extension (The exten ion u er will hear a warning tone).
ROOM MONITOR Room monitor lets an extension listen to the sounds in co-workers area, for
example, a receptionist could listen for sounds in the warehouse when it’s
left unattended.
NOTE: (A Room monitor key must be programmed Room monitor must be
activated at the extension initiating the monitor and at the extension that is to be
monitored You can only listen to one extension at a time )
To activate Room Monitor from initiating extension:
 Pre Room Monitor key
 Dial Extension number you are at
(You can place and answer calls whilst monitor is active)
To activate Room Monitor from extension to be monitored:
 Pre Room Monitor key
 Dial Extension number you are at

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DIRECTORY DIALLING Displays a list of Speed Dials, Extensions, Personal Speed Dials, and the
Telephone Book to select from:
To Access The Telephone Book directly:
 Pre  on the Jog Dial 


OR
For all other lists:
 Pre Dir oft key (for directory)
 Pre Soft key (according to li t)
SPD – Speed Dials
EXT – co-worker’s Extensions
STA – Personal Speed Dials
TELBK – Telephone Book
THEN
 Dial The first letter of the name you are looking for
 Pre  Soft Key to jump to that ection
 Pre Arrow up or down to croll through the li t
 Lift Handset or pre Dial Soft Key or pre Speaker to place call
To cancel Directory Dialling:
 Pre Exit key

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SYSTEM SPEED DIALLING
To Store Abbreviated Dialling number:
 Pre Speaker key.
 Dial 753
 Dial Speed Dial Code - Sy tem 001 to 999
 Dial Telephone Number you want to tore (no leading 0 required).
 Pre HOLD.
 Enter Name of the company or per on u ing the keypad.
(## for pace, # to move cur or if two digit on ame key)
 Pre HOLD.
 Pre Speaker to hang up.
To Dial Abbreviated number:
 Pre DIR oft key menu button,
 Pre SYS oft button,
 Enter First letter of their name,
 Pre Arrow keys to croll,
 Lift Handset to dial
OR
If you know the code you wish to dial:
 Pre Redial
 Dial Code (eg:001-899),
 Lift Handset or Pre Speaker
Access Speed Dials from Cordless
 Pre Talk/On Button
 Pre #2
 Dial Speed dial code
Check Abbreviated Dialling numbers:
 Pre Help
 Pre Redial key
 Dial Abbreviated Dialling Code and check number
 Pre Exit when fini hed

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PROGRAMMING ONE TOUCH BUTTONS
Program One Touch Buttons for External Phone Numbers:
 Pre SPK
 Dial 751
 Pre KEY you wi h to program
 Enter 01
 Enter 0 for an out ide line
 Enter Phone number
 Pre HOLD
 Pre SPK
Program Function Buttons for Internal Extensions:
 Pre SPK
 Dial 751
 Pre KEY you wi h to program
 Enter 01
 Enter Extension Number
 Pre HOLD
 Pre SPK
Program Function Buttons for all other features:
 Pre SPK key
 Dial 751.
 Pre Key you want to program.
 Enter 2-digit key function ( ee next page)
 Pre HOLD
 Pre SPK
Program Function Buttons for extension names:
 Pre SPK key
 Dial 751.
 Pre key you want to program.
 Enter 55
 Pre Hold
 Pre SPK
Program extension names:
 Pre Ext Names Button
 Enter Extension Number
 Type The extension Name (remember # for pace, Conf for back pace)
 Pre Hold
 Pre SPK

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Available 2-digit key function functions are:
00 Not Defined
01 DSS/One-Touch Key
03 DND Key
04 BGM (ON/OFF)
05 Head et Key
08 Incoming Caller-ID Li t
09 Day / Night Switch
10 Call Forward-Immediate
11 Call Forward-Bu y
12 Call Forward-No An wer
13 Call Forward-Bu y/No An wer
14 Call Forward-Dual Ring
15 Call Forward-Follow Me
16 –Not U ed-
17 –Not U ed-
18 Text me age et up.
19 External Group Paging
20 External All Call Paging
21 Internal Group Paging
•22 Internal All Call Paging
•23 Meet-Me An wer to Internal Paging
•24 Call Pickup for Own Group
•25 Call Pickup for Another Group
•26 Call Pickup for Specified Group
•27 Abbreviated Dial-Common/Per onal
•28 Abbreviated Dial-Group
•29 Repeat Dial
•30 Saved Number Redial
•31 Memo Dial
•32 Meet-Me Conference
•35 Call Back Reque t (camp on)
•37 DND/FWD Override
•38 Me age Wait Button
•55 Exten ion Name Edit
•63 Re trict Caller-ID (ISDN)
•45 Exclu ive Hold
•48 Voice Over
•49 to Redirect
•50 Account Code
•66 CTI Comm
•77 Voice Mail (In Skin)
•78 Conversation Record
•79 Automated Attendant
•SC 852:
•*00 Not u ed
•*01 Trunk Key
•*02 Trunk Group/ Loop Key
•*03 Virtual Exten ion Key
•*04 Park Hold Key
•*05 Loop key

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TO SET YOUR PHONE TO DISPLAY A MESSAGE ON THE SCREEN HEN SOMEONE DIALS YOUR
EXTENSION (FOR HEN YOU ARE OUT OF THE OFFICE):
Set up a Text Message Key first – Spkr 751, press spare button, dial 1801, press hold, press speaker
Then to set:
 Pre Speaker Button,
 Pre Text Message Key (programmed above)
Use the up/down keys to scroll through options
Select Option Code Below
Change time as appropriate, press speaker to set
01 In meeting until ___:___
Enter Time,
 Pre Speaker button to et.
02 In meeting room
 Enter Time,
 Pre Speaker button to et.
03 Come back
 Enter Time coming back,
 Pre Speaker button to et.
04 Please call …….
 Enter Phone number,
 Pre Speaker button to et.
05 Busy call after
 Enter Time,
 Pre Speaker to et.
06 Out for lunch back at ……/…...
 Enter Time,
 Pre Speaker button to et.
07 Business Trip back at ……/…….
 Enter Date,
 Pre Speaker button to et.
08 Business Trip…….one day trip
 Enter Date,
 pre Speaker button to et
09 Gone for the day.
 Pre Speaker button to et.
10 On Vacation until ……./…….
 Enter Date,
 Pre Speaker button to et
To cancel
 Pre : Speaker
 Pre Test Message Key
 Pre Speaker to hang up
* Techs can program custom messages if required, e.g. codes 11-20

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SOFT KEY MENU (MENU’S ON DISPLAY SCREEN)
No.
Menu Item Description
1 Call History To view Call History. For details, see
Call History operation section.
2 Directory To use Directory function. For details see
Directory operation section
3 Tool
Uses when accessing external XML
Server. For details, please contact the
system administrator.
4 Call Function Currently Not Used (greyed out)
5 Setting
To set up the terminal such as ringing
volume control, LCD display setting and
download of Music on Hold.
6 Presence Currently Not Used (greyed out)
# Favorite
By registering frequently-used features as
favourite, the user can access these
features with simple operation.
0 Terminal
Config
This item is used for Configuration setting of
DT Series.
History Menu
LIST MENU Key Name Description
1 REDIAL Detailed info. of last call
2 CID Former records
Directory Menu
Key Name Description
1 REGIST To add new data
2 SEARCH To find registered data
3 SETTING
4 Delete All Delete all history