NEC Xen Topaz User manual

Single Line Telephone
User Guide
Intelligent Hybrid System

1
Thank you for purchasing the NEC “Xen Topaz” telephone system.
Due to the flexibility built into the system, your Dialling Codes and Feature Capacities may differ from those in
this guide. Check with your NEC Authorised Supplier / System Administrator and make a note of any differences.
Before using Your Telephone…
Using Your Telephone
The NEC AT-21 Single Line Telephone is displayed here. This User Guide describes general analogue Single
Line Telephone (SLT) procedures. Refer to the User Guide included with your specific SLT for details on
additional key functions.
Redial Key
Flash Key
Handset Dial Keys
Message Lamp
Ring Key
Volume Control Keys

2
Placing Calls
Placing Calls Quickly
Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin
speaking. Dialling “1” changes voice/ring mode (where the destination is a Topaz Telephone).
Placing an Intercom Call
Extension Numbe
r
???
Common/Personal Abbreviated Dialling Bins are numbered as follows (by default):
2-digit dialling: Common = 00-79, Personal = 80-99, or
3-digit dialling: Common = 000-899, Personal = 990-919.
Single Line Telephones cannot store a number into an Abbreviated Dialling Bin. For this you must use a
Display Topaz Telephone or PC Programming application. Ask your NEC Authorised Supplier for details.
System programming is required to provide Group Abbreviated Dialling. Ask your NEC Authorised Supplier
for details.
Abbreviated Dialling <for outside calls>
Group
Abbv. 18 4 Grou
p
A
bbv. Bin No.
???
Common/Personal
Abbv. Bin No.
Common
/
Personal
Abbv. ???
Listen for Dial Tone before dialling the Telephone Number.
Placing an Outside Call
Tele
p
hone Number
????0
Trunk Code

3
If your call doesn’t go through…
Setting Camp On / Callback / Trunk Queuing
<Camp On> For Intercom Call, when you hear ringing, wait for the called party to answer.
For Trunk Queuing, when you hear Dial Tone, begin dialling the telephone number.
<Callback> For Intercom Call, when your phone starts the ringing, lift handset and wait for the called
party to answer.
For Trunk Queuing, when your phone starts the ringing, lift handset, hear Dial Tone and
begin dialling the telephone number.
0Wait without
hanging up
Wait for the
system to call
you back
<Cam
p
On>
<Callback>
(Hear Busy Tone,
No Answer, or
Trunk Unavailable)
(
When Cam
p
On set
)
8 07
Cancelling Camp On / Callback / Trunk Queuing
Placing Calls Quickly
Intercom numbers can also be stored under Last Number Redial. (System programming is required. Ask
your NEC Authorised Supplier for details.)
Last Number Redial <for outside and intercom calls>
#

4
Answering an Outside / Intercom Call
(Ringing)
Each type of incoming callcanhave its own distinctive ringing pattern.Ask you NEC Authorised Supplierfor
details.
Setting / Answering a Message Waiting Indication
(Hear Busy Tone or No Answer)
Your phone’s
MW Indicator
is flashing
Set
Answer
8 14
8 14
When you set MW, the called party’s MW Indicator starts to flash.
When you answer MW, the MW Indicator shall automatically go off when the called party answers.
3
Clearing All Message Waiting Indications (at any extension)
8 7
Clear all messages (you have left for other extensions and messages other extensions have left for you).
If your call doesn’t go through…
Cancelling a Message Waiting Indication (at originating extension)
871
Extension Number
you want to cancel MW
???
Answering Calls

5
Answering Calls
Picking up another Extension’s Call
System programming is required to allow Group Call Pickup. Ask your NEC Authorised Supplier for details.
Hold / Transferring Calls
68 7
?7 5 ? ?
Extension Numbe
r
In same
Group
In other
Groups
Pickup for
Specified
Extension
68 9
1
Retrieving a Held Outside Call
? ?7 7 2
Trunk No.
you want to retrieve
Transferring a Call to another Extension
(
Talkin
g)
???
Extension Numbe
r
(
Announce
)
FLASH
Placing a Call on Hold / Retrieving a Held Call
(
Talkin
g)
If you go on hook, the held call will ring back.
This operation puts your call on Exclusive Hold. Other extension users can not take the call off Hold.
Hold Retrieve
(
Don’t han
g
u
p)
FLASH FLASH

6
Forwarding Calls / Do Not Disturb
Do Not Disturb (DND)
1
3
2
4
0
DND : Trunk Incoming Call
DND : Intercom Incoming Call
DND : Trunk & Intercom Incoming Call
DND : Transferred (CFW) Call
DND : Cancel
When you set DND, the Internal Dial Tone pattern changes.
8 74
Call Forwarding / Follow Me
When you set a Call Forward, the Internal Dial Tone pattern changes.
8 ? ? ?
Extension Number
8 8
7
62
4 0
Busy / No Answer
Cancel
?
CFW Condition ? CFW Type
Immediate
No Answer
Dual Ring
2
4
3
FWD All Calls
FWD Outside Calls only
FWD Intercom Calls only
3Follow Me
Call Forward Off-Premise
When you set a Call Forward, the DND/CONF Key’s lamp flashes and the Internal Dial Tone pattern
changes.
7 31 6Tele
p
hone Numbe
r
? ? ?0
To Cancel

7
NEC Business Solutions Ltd
633-647 Springvale Road,
Mulgrave VIC 3170
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Business Solutions Ltd
has no obligation to provide any updates or corrections to this manual. Further, NEC Business Solutions Ltd also reserves the
right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is
made that this manual is complete or accurate in all respects and NEC Business Solutions Ltdshall not be liable for any errors or
omissions. In no event shall NECBusiness Solutions Ltd be liable for any incidental or consequential damages in connection with
the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No
part of this document may be photocopied or reproduced without prior written consent of NEC Business Solutions Ltd.
Copyright © 2004 by NEC Business Solutions Ltd
All Rights Reserved.
Issue 1.2
October 2004
Conferencing
Establishing a Conference Call
You can repeat this operation to add additional parties. You may
be able to have up to 8 parties in total (including your extension).
8 2 6
(Talking)
???
Extension Number
Trunk Code Telephone Number
? ?
(Talk)
<press twice>
FLASH
FLASH
0
Re
p
eat for additional
p
arties