Newco CX-3 User manual

PN 780108_Rev 2017-02-13
OPERATION MANUAL
NEWCO’S MODEL CX-3
SPECIALTY DRINK SINGLE CUP BREWER
WITH AUTO EJECT SYSTEM
3650 NEW TOWN BLVD. ST. CHARLES MO 63301 WWW.NEWCOCOFFEE.COM 1.800.325.7867

2
Table of Contents
Introduction & NEWCO Product Warranty Page: 4
Machine Dimensions & Specifications Page: 5
Machine Features Page: 7
Plumbing connections Page: 8
Electrical Hook-Up Page: 8
Installation Instructions Page: 9
Set-Up Instructions Page: 10
Programming Instructions Page: 11
Service Notes & Troubleshooting Page: 17
Machine Access Points Page: 21
Pod Brew Mechanism Removal Page: 22
Whipper Assembly Page: 23
Tank Assembly [780048] Page: 24
Whipper & Cannister Assembly Page: 25
Brew Mechanism Assembly [780052 – 61MM] Page: 26
Wiring Diagram Page: 27

3
Warning Labels
NOTICE: Read and follow all notices posted on this machine.
Do not damage or destroy these notices as they are for your protection

4
Introduction & Newco Product Warranty
INTRODUCTION
This machine is intended to brew 8-12 ounce single serving of coffee and / or
powdered hot drinks into a cup. This machine will also dispense hot water for
allied beverage use. It is intended for indoor use only on a sturdy counter or
shelf. WARRANTY
Applies to all equipment manufactured after 2/1/2017. This warranty supersedes
all other previous warranties that are currently in manuals.
Newco warrants equipment manufactured by it for 1 year parts and labor.
Accessories and Dispensers 1 Year parts only.
Electronic Circuit and Control Boards- 3 years parts, 1 year labor.
Equipment manufactured by others and distributed by Newco- please see original equipment
manufacturers warranty, Newco will follow.
These warranty periods run from the date of sale Newco warrants that the equipment manufactured by
it will be commercially free of defects in material and workmanship existing at the time of manufacture
and appearing within the applicable warranty period. This warranty does not apply to any equipment,
component or part that was not manufactured by Newco or that, in Newco’s judgment, has been
affected by misuse, neglect, alteration, improper installation or operation, relocation or reinstallation,
improper maintenance or repair, incorrect voltage applied to the unit at any time, damage or casualty.
This warranty does not apply to any equipment failures related to poor water quality, excessive lime
and chlorine and non periodic cleaning and descaling. Warranty is null and void if muriatic or any
other form of hydrochloric acid is used for cleaning or deliming. In addition, this warranty does not
apply to replacement of items subject to normal use including but not limited to user replaceable parts
such as faucet seat cups, sight gauge tubes, washers, o-rings, tubing, seals and gaskets.
This warranty is conditioned on the Buyer 1) giving Newco prompt notice of any claim to be made
under this warranty by telephone at [phone] or by writing to 3650 New Town Blvd, Saint
Charles, MO 63301; 2) if requested by Newco, shipping the defective equipment prepaid to an
authorized Newco service location; and 3) receiving prior authorization from Newco that the defective
equipment is under warranty.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, WRITTEN
OR ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
EITHER MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The agents, dealers or
employees of Newco are not authorized to make modifications to this warranty or to make additional
warranties that are binding on Newco. Accordingly, statements by such individuals, whether oral or
written, do not constitute warranties and should not be relied upon.
If Newco determines in its sole discretion that the equipment does not conform to the warranty,
Newco, at its exclusive option while the equipment is under warranty, shall either 1) provide at no
charge replacement parts and/or labor (during the applicable parts and labor warranty periods
specified above) to repair the defective components, provided that this repair is done by a Newco
Authorized Service Representative; or 2) shall replace the equipment or refund the purchase price for
the equipment.
THE BUYER’S REMEDY AGAINST NEWCO FOR THE BREACH OF ANY OBLIGATION ARISING OUT OF
THE SALE OF THIS EQUIPMENT, WHETHER DERIVED FROM WARRANTY OR OTHERWISE, SHALL BE
LIMITED, AT NEWCO’S SOLE OPTION AS SPECIFIED HEREIN, TO REPAIR, REPLACEMENT OR
REFUND.
In no event shall Newco be liable for any other damage or loss, including, but not limited to, lost
profits, lost sales, loss of use of equipment, claims of Buyer’s customers, cost of capital, cost of down
time, cost of substitute equipment, facilities or services, or any other special, incidental or
consequential damages.

5
Machine Dimensions & Specifications
120 VAC-1700W HEATER-15A USA POWER SUPPLY
1 GALLON TANK 8-12 OZ CUP SIZE TEMPERATURE RANGE 180-205F
Machine Functions
Product
Selection
Switch
Pad
&
Display
Brewing Door
Chocolate & Latte
Ingredient Cabinet
Coffee POD
Waste Drawer
Water Inlet
&
Power Switch
Drip Tray
&
Drip Tray Stand

6
Machine Dimensions & Specifications – Continued
FRONT VIEW
Powder Hoppers
RINSE
Rinse Button
Whipping Chamber
Coffee POD
Waste Drawer
Overflow Drip Tray

7
Machine Features
• AUTOMATED POD BREW DRAWER
• FACTORY CALIBRATED-PLUG & PLAY
• WHIPPER RINSE BUTTON
• AUTOMATIC POWDER LEVEL RESET OPTION
• POD DRAWER COUNT & COUNT RESET
• 88 PRE-PROGRAMMED DRINK RECIPES
• BUTTON ASSIGNMENT FOR RECIPES
• INDEPENDENT POWDER HOPPER COUNTDOWN
& RESET OPTION
• CUSTOM CALL FOR SERVICE NUMBER OPTION
• POWER SAVE & POWER DOWN OPTION
• WATER FILTER MONITORING OPTIONS
• BEEPER VOLUME CONTROL
• POD WASTE DRAWER SENSOR
• POD AUTO EJECTION SYSTEM
• CUP BREW LED LIGHT
• PUSH & HOLD HOT WATER BUTTON
• COFFEE VOLUME FLOWMETER CONTROL
• DUMP VALVE DELIVERY FOR POWDERS
THIS MACHINE IS FACTORY CALIBRATED AND
IS CONFIGURED AND READY TO DISPENSE 8
OUNCE DRINKS. TO CHANGE RECIPES SEE
PROGRAMMING SECTION, MACHINE SET-UP.

8
Plumbing Connections
This machine must be connected to a cold water system with operating pressure between 20 and 90 psi
(138 and 620 kPa) from a 1/2” or larger supply line. A shut-off valve should be installed in the line before
the machine. Install a regulator in the line when pressure is greater than 90 psi (620 kPa) to reduce it to
50 psi (345 kPa). The water inlet fitting is 1/4" flare.
NOTE –Newco recommends 1/4” copper tubing for installations of less than 25 feet and 3
⁄8" for more than
25 feet from the 1/2” water supply line. A tight coil of copper tubing in the water line will facilitate moving
the machine to clean the counter top. Newco does not recommend the use of a saddle valve to install the
brewer. The size and shape of the hole made in the supply line by this type of device may restrict water
flow.
This equipment must be installed to comply with the Basic Plumbing Code of the Building Officials and
Code Administrators International, Inc. (BOCA) and the Food Service Sanitation Manual of the Food and
Drug Administration (FDA). For models installed outside the U.S.A., comply with the applicable Plumbing
/Sanitation Code.
Flush the water line and securely attach it to the inlet fitting at the rear of the brewer.
Turn on the water supply and check for leaks.
Plumber’s Installation Instructions
CAUTION: Disconnect Power to machine before proceeding with plumbing installation.
1) Attach water line to water filter, rear of machine.
2) Flush water line before installing machine. Machine should be connected to COLD WATER LINE
ONLY.
3) Water pressure should be at least 40 lbs. For less than a 25 ft run, use 1/4" copper tubing and
connect to 1/2" or larger water line. For longer runs, use 3/8" copper tubing & connect to 1/2" or
larger water line and provide an adapter fitting for connection to the brewer. A dedicated water
line is necessary for this machine.
4) If installed with saddle valve, the valve should have a minimum of 1/8" porthole for up to 25 ft run,
and 5/16" porthole for over 25 ft runs.
5) Manufacturer recommends connecting to copper tubing.
Electrical Hook-Up
WARNING
The brewer must be disconnected from the power source until specified in
Installation Instructions.
Determine the available on-site electrical requirements
Refer to Data Plate on the Brewer, and local/national electrical codes to determine
circuit requirements.
CAUTION – Improper electrical installation will damage electronic components.

9
Installation Instructions
WARNING: - Read and follow installation instructions before plugging or wiring in machine to
electrical circuit. Warranty will be void if machine is connected to any voltage other than that
specified on the nameplate serial tag.
1) Machine must be on a flat and level surface. Plug or wire in machine to appropriate voltage
as noted on the brewer serial tag. Serial tag is located on side of machine.
2) With water line connected, turn machine power ON (power switch located lower right rear
of machine). Install Drip tray and drip tray grate under brew area (slide tray between guide
rails until seated).
3) Tank will automatically fill, and machine will start heating. If tank does not fill in 8
minutes, a “tank fill error” will occur. (Note: To reset error power machine on/off with
power switch).
4) Allow 10 to 15 minutes for water in tank to heat to brewing temperature. (Additional water
may drip into drip tray on initial expansion of water in the tank). This will not occur
thereafter.
5) Heater will turn on when water in tank is at probe level. If brew is initialized before tank
temperature is reached, machine will display “Preparing to Brew” until temp is reached,
then will start brewing.
6) In higher altitude locations (3000 feet above sea level) the thermostat may
have to be adjusted lower to prevent boiling:
Brew water temperature is factory set at 200o F (92.3o C) Areas of high altitude will require lowering this
temperature to prevent boiling. This chart should be used as a guide when readjusting the brew water temperature.
Altitude (Feet)
Boiling point of water o F o C
Recommended water temperature o F o C
-1000
213.8 101.0
200 93.3
-500
212.9 100.5
200 93.3
0
212.0 100.0
200 93.3
500
211.1 99.5
200 93.3
1000
210.2 99.0
200 93.3
1500
209.3 98.5
200 93.3
2000
208.4 98.0
200 93.3
2500
207.4 97.4
200 93.3
3000
206.5 96.9
199 92.8
3500
205.6 96.4
198 92.2
4000
204.7 95.9
197 91.7
4500
203.8 95.4
196 91.1
5000
202.9 94.9
195 90.6
5500
201.9 94.4
195 90.6
6000
201.0 93.9
194 90.0
6500
200.1 93.4
193 89.4
7000
7500
199.2 92.9
198.3 92.4
192 88.9
191 88.3
8000
197.4 91.9
190 87.8
8500
196.5 91.4
189 87.2
9000
195.5 90.8
188 86.7
9500
194.6 90.3
187 86.1
10000
193.7 89.8
186 85.6

10
Set up instructions for CX3 Machine
Fill and install 2lb hoppers with nozzles turned up, Chocolate on left and Milk on right.
Make sure “button” on bottom of hopper is seated in slot in sheet metal. Slight manual
rotation of the auger gear may be necessary to seat hopper in correct location.
Rotate dispense nozzles down into whipper bowl.
Turn machine on, machine should start filling, will shut off when full.
Heater will turn on when water in tank is at probe level and will display Heating: Please
Wait. When machine temperature reaches brew temp, display will change to “Ready to
Brew”. If brew is initialized before tank temperature is reached, machine will display
“Preparing to Brew” until temp is reached, then will start brewing.
Place an empty cup in the brewing area, open the powdered hopper door, and depress
the “Rinse” button next to the whipper bowl until the water runs clear.
To dispense a drink, place a cup under the dispense area, press a brew selection
or the brewing drawer open button and place a pod flat side up (not necessary if
the drink selection does not use a pod) and press the button on the keypad which
corresponds to the drink desired. When the drink is finished, the machine will
beep 3 times and the display will change to “Ready to Brew”
NOTE: TO DISPENSE HOT WATER; PUSH AND HOLD “HOT WATER” BUTTON…WATER
WILL DISPENSE UNTIL BUTTON IS RELEASED, OR TIMES OUT AT 12 SECONDS
DRINK SELECTION KEYPAD AND DISPLAY
Message
Display
Area
Selection
Indicator
Light
Product
Selection
Button
Product
Selection
Button
Default
Hot Water
Button
Brewing Drawer
Open Button

11
Programming Instructions
To enter into “Programming Mode”, hold the BOTTOM CENTER button while powering
up the machine with the power switch.
The machine readout will display
Select Menu
Maintenance
in the Message Display Area.
Maintenance, Statistics, and Machine Setup Modes are accessible in the Programming Mode.
The following applies to screen navigation in this mode:
1) Upper 2 left buttons are for entering a menu or adjusting the parameter.
2) Upper 2 right buttons are for scrolling up/down through program screens.
3) Buttons are illuminated to indicate active buttons for input.
4) Reset button used in reset screens to reset count shown.
LOOK FOR ICONS ON DISPLAY SCREEN
These Buttons Are
Used To Enter A
Menu Choice
Or Adjust A
Value
These Buttons Are
Used To Scroll UP &
Down Through The
Menu Screens

12
Programming Instructions (Cont’d)
Pressing the “COFFEE-MILD” Button will select the Mode Displayed
Pressing the “LATTE” Button will scroll forward through the Select Menu Choices
Pressing the “CAPPUCCINO” Button will scroll backwards through the Select
Menu Choices
Pressing the “LATTE” button repeatedly will loop the display in 4 Modes:
Maintenance---Statistics---Setup--- ---Exit Program Mode
Maintenance
1. Press Button to Select “Maintenance”
2. Press “LATTE” Button to toggle Select Menu display
Water Filter Remaining* *NOT SHOWN IF NOT USING A WATER FILTER
Water filter Reset (Select this after changing filters to reset water filter countdown)*
Whipper Seal Remaining (Remaining powdered drink cycles before changing the whipper seal)
Whipper Seal Reset (Select this after changing the whpper seal to reset whipper seal countdown
Exit Maintenance Mode
REPLACEMENT WHIPPER SEAL PN 781566 SEE PAGE 23
Statistics
1. Press Button to Select “Statistics”
2. Press “LATTE” Button to Toggle display forward
Total run cycles on machine
Pod brew cycles, re-settable
Total Gallons water used
Chocolate Powder Remaining
Milk Powder Remaining
Waste Bin Contents
Exit Statistics Mode
Information Display Only
(Not shown if Powder
Tracking is turned ‘OFF’)

13
Programming-Cont’d
Setup
1. Press Button to Select “Setup”
2. Press Button to Toggle display
3. Use to Change Values Up Or Down
Water Temperature Setting (170-205 F)
Buzzer volume 0-24
Filter size 500 1000 1500 2000 2500 3000 (OFF)GAL
Energy Save (Off, Semi [180F], Full [0FF]
Assign Recipes To Buttons *
Call for service # (Re-settable phone Number) *
Powder Tracking (On, Off)
Adjust DC Pump (0-99)
Exit Setup
• Water Temp Setting-Factory Default is 200 Deg F
• Buzzer Volume-Factory Setting is 1, + or - to hear volume
change
• Filter Size-Select Filter size- 0 turns Filter Tracking off
• Energy Save-Selecting Partial or Full Mode asks delay time in
hours after last drink has been dispensed (1-4 Hours)
• Assign Recipe to Buttons (See Next Page)
• Call For Service # - See Page 15 (On, Off)
• Powder Tracking (On, Off)

14
Programming-Cont’d
Assigning Recipes To Buttons
1. Press Button to Select “Setup”.
2. Toggle Selection to “Assign Recipes”.
3. Select “Assign Recipes”.
4. Scroll Up & Down “Recipe Choices” With These
Two (2) Buttons.
Select “Recipe” To Be Assigned a Button.
5. All Lights Will Flash. Depressing a
Button Will Assign The New Recipe To That
Button.
6. Selection Screen Will Return To “Assign
Recipes”. [Refer Back To Step 3 To Repeat
Recipe Button Assignment Or Step 2 To
Exit Menu.
Recipe List
1
Coffee 8oz Mild
20
Latte 8oz Double
39
Espresso Shot Tpl
58
Tea 8oz Mild
77
Americano 8oz Reg
2
Coffee 8oz Reg
21
Latte 8oz Triple
40
Mochaccino 8oz Sgl
59
Tea 8oz Regular
78
Americano 8oz Bold
3
Coffee 8oz Bold
22
Latte 10oz Single
41
Mochaccino 8oz Dbl
60
Tea 8oz Bold
79
Americano 10oz Mild
4
Coffee 10oz Mild
23
Latte 10oz Double
42
Mochaccino 8oz Tpl
61
Tea 10oz Mild
80
Americano 10oz Reg
5
Coffee 10oz Reg
24
Latte 10oz Triple
43
Mochaccino 10oz Sgl
62
Tea 10oz Regular
81
Americano 10oz Bold
6
Coffee 10oz Bold
25
Latte 12oz Single
44
Mochaccino 10oz Dbl
63
Tea 10oz Bold
82
Americano 12oz Mild
7
Coffee 12oz Mild
26
Latte 12oz Double
45
Mochaccino 10oz Tpl
64
Tea 12oz Mild
83
Americano 12oz Reg
8
Coffee 12oz Reg
27
Latte 12oz Triple
46
Mochaccino 12oz Sgl
65
Tea 12oz Regular
84
Americano 12oz Bold
9
Coffee 12oz Bold
28
Hot Cocoa 8oz Mild
47
Mochaccino 12oz Dbl
66
Tea 12oz Bold
85
Steamer 8oz Mld
10
Cappuccino 8oz Sgl
29
Hot Cocoa 8oz Reg
48
Mochaccino 12oz Tpl
67
Tea Latte 8oz Mild
86
Steamer 10oz Reg
11
Cappuccino 8oz Dbl
30
Hot Cocoa 8oz Bold
49
Cafe Mocha 8oz Mild
68
Tea Latte 8oz Reg
87
Steamer 12oz Bld
12
Cappuccino 8oz Tpl
31
Hot Cocoa 10oz Mild
50
Cafe Mocha 8oz Reg
69
Tea Latte 8oz Bold
88
Shot of Milk
13
Cappuccino 10oz Sgl
32
Hot Cocoa 10oz Reg
51
Cafe Mocha 8oz Bld
70
Tea Latte 10oz Mild
89
Hot Water
14
Cappuccino 10oz Dbl
33
Hot Cocoa 10oz Bold
52
Cafe Mocha 10oz Mld
71
Tea Latte 10oz Reg
90
No Recipe
15
Cappuccino 10oz Tpl
34
Hot Cocoa 12oz Mild
53
Cafe Mocha 10ozReg
72
Tea Latte 10oz Bold
16
Cappuccino 12oz Sgl
35
Hot Cocoa 12oz Reg
54
Cafe Mocha 10oz Bld
73
Tea Latte 12oz Mild
17
Cappuccino 12oz Dbl
36
Hot Cocoa 12oz Bold
55
Cafe Mocha 12oz Mld
74
Tea Latte 12oz Reg
18
Cappuccino 12oz Tpl
37
Espresso Shot Sgl
56
Cafe Mocha 12oz Reg
75
Tea Latte 12oz Bold
19
Latte 8oz Single
38
Espresso Shot Dbl
57
Café Mocha 12oz Bld
76
Americano 8oz Mld

15
Programming-Cont’d
Changing “Call For Service” Number (Only when “On”)
Note: Whenever the machine detects a service problem, a description of
the problem and a “Call for Service” Telephone Number Scrolls across the
Display. This number can be changed during machine Set-Up.
Select the “Call for Service #” in the “Set-Up” Menu
Press Button to Select “Setup”
Toggle Selection to “Call for Service #”(0-000-000-0000 is
default #)
Select “Call For Service” Number
1. Screen will Change To “Edit Phone #” & Seven (7) Buttons
Become Active. A Blinking Cursor & Phone # Is Displayed On
The Top Line Of The Display.
• Toggle Characters Or Numbers
• Moves Cursor Forward Or Backward
• Store New Number
• Return To Setup Menu Without Storing #
• Changes Character Sets: (A), (a), (9), (@)
0-000-000-0000
Edit Phone # (A)
Character Set (A) A-Z Character Set (a) a-z Character Set (9) 1-9
Character Set (@)! “ # $ % & ‘ () * +, -. / 0 1 2 3 4 5 6 7 8 9: ; < = >? @ (SPACE)

16
Programming-Cont’d
Selecting “Powder Tracking “ Option
Note: This option enables or disables Powder tracking for drinks using
powdered chocolate or powdered milk. The machine can keep track of how
much powder is left in the powder canister and suggest that the canister be
refilled when nearly empty. Once the canister has been removed, a timer
countdown will start and will reset the powder level to “full”. Turning this
feature “Off” will disable powder tracking.
Select “Powder Tracking” in the “Set-Up” Menu
Press Button to Select “Setup”
Toggle Selection to “Powder Tracking ”(Off is default)
Select to toggle ”On” or “Off”.
Select to store selection and exit “Powder Tracking”
Adjust value
Powder racking Off

17
Service Notes & Troubleshooting
MACHINE CALIBRATION
NOTE: THIS MACHINE HAS BEEN CALIBRATED AT THE FACTORY,
AND CHANGING THESE SETTINGS CAN AFFECT THE QUALITY OF
THE DRINK. ANY CHANGE TO THESE SETTINGS MUST BE DONE BY
TRAINED SERVICE PERSONELL ONLY.
To Access Calibration Menu: Hold Lower LH Button Down While Turning
Machine Power On
CALIBRATION
1. Press Button to Select “Calibration”
2. Toggle Selection to be calibrated
3. Select to run calibration
4. Press Button To Toggle Display
• Bypass Speed 0-10
• Bypass Calibration Value (Ounces)
• Mix Bowl Calibration Value (Ounces)
• Left Auger Speed 0-10
• Left Auger Calibration Value in grams
• Right Auger Speed 0-10
• Right Auger Calibration Value in grams
• Coffee POD Calibration Value (Ounces)
• Tea POD Calibration Value (Ounces)
• Flow Meter Adjust
• Flow Meter Test
• Exit Calibration
5. Use To Change Values Up Or Down
NOTE: SHOULD THE COFFEE OR TEA
VOLUME NEED ADJUSTMENT, A SMALL
VOLUME CAN BE ADDED OR SUBRACTED
BY ADJUSTING THE “FLOWMETER ADJ”
VALUE + OR -
Factory Defaults Value
Bypass Speed 4
Bypass Cal 20.0
Left Auger Speed 9
Left Auger Cal 156
Right Auger Speed 9
Right Auger Cal 90
Mix Bowl Cal 20.0

18
CALIBRATION NOTES & INSTRUCTIONS- CONT’D
“Bypass Speed”, this is the pump duty cycle value, 1-10, to adjust the “Hot water
Bypass”, or hot water speed during machine cycles. Note: too high a value may result in
water overflow, too low a value and water will trickle out of machine. Value is set at 4
at the factory. [HOT WATER PUMP]
“Bypass Cal”, Insert a container capable of holding 32 or more ounces of water under
delivery area of machine, then press the top left button to start calibration countdown
period of 30 seconds. (Note: if machine is not up to temperature, machine will wait until
temperature is reached before running calibration cycle, display will read “Preparing to
Brew” At the end of the calibration cycle, display will change to “Adjust Value”. Use the
upper left buttons to toggle the value, increasing or decreasing value until the display
number matches the amount of water measured in ounces (see instruction #5 pg. 17).
Press the Upper Right button when done- screen will change to “Bypass Cal” again.
This is in case there was a spill or problem during the cycle and the measurement
needs to be repeated- to repeat press the top right button to restart cycle. [HOT
WATER PUMP]
“Mix Bowl Cal”, Insert a container capable of holding 32 or more ounces of water
under delivery area of machine, then press the top left button to start calibration
countdown period of 30 seconds. (Note: if machine is not up to temperature, machine
will wait until temperature is reached before running calibration cycle, display will read
“Preparing to Brew”) At the end of the calibration cycle, display will change to “Adjust
Mix bowl Cal” This Number will need to be within ½ ounce of 20 ounces, (see
instruction #5 pg. 17). Press the Upper Right button when done- screen will change to
“Mix Bowl Cal” again. This is in case there was a spill or problem during the cycle and
the measurement needs to be repeated- - to repeat press the top right button to restart
cycle. Note: When replacing Mix Bowl Dispense (Dump) valve, the valve must be
adjusted to dispense 20
(+/- ½) ounces in this calibration cycle. See Illustrations Below. [DUMP VALVE
SET TO 20 OUNCES]
Mix Valve
(Dump Valve)
Location
Flow Adjustment Fitting (7/32” or
6mm Allen or 5/16” Flat Blade
Screwdriver)
Rear view of Machine
with RH Cover
Removed

19
CALIBRATION NOTES & INSTRUCTIONS- CONT’D
Auger 1:
“Left Auger Speed (Chocolate)”, this is the left or chocolate auger delivery duty cycle
value, 1-10, to adjust the auger motor speed for delivering powdered product. This
value should remain at 9 or 10 for the Wolfgang Puck powdered products. Value is set
at 9 at the factory.
“Left Auger Cal” (Chocolate), remove whipper chamber and hold a 12 ounce plastic
cup under the left auger dispense spout, then press either of the top two buttons to start
calibration countdown period of 30 seconds. At the end of the calibration cycle, display
will change to “Adjust Value”. Use the upper left buttons to toggle the value, increasing
or decreasing value until the display number matches the amount of powder measured
in grams (see instruction #3 above). Press the Upper Right button when done- screen
will change to “Left Auger Cal” again. This is in case there was a spill or problem during
the cycle and the measurement needs to be repeated- to repeat press the top right
button to restart cycle. The default value is 156 Grams (5.5 oz) and normally will not
need any adjustment.
.
Auger 2:
“Right Auger Speed” (Milk), this is the right or milk product auger delivery duty cycle
value, 1-10, to adjust the auger motor speed for delivering powdered product. This
value should remain at 9 or 10 for the Wolfgang Puck powdered products. Value is set
at 9 at the factory.
“Right Auger Cal” (Milk), repeat the same steps as “Left Auger Cal” measuring the
product from the right canister (Milk Product). The default value is 90 Grams (3.17 oz)
and normally will not need any adjustment.
“Coffee Pod Cal”, Not Normally Necessary-Use Flow meter Cal Instructions
“Tea Pod Cal”, Not Normally Necessary- Use Flow meter Cal Instructions
“Flow Meter Cal”, Default is 0, Adjust + or – Adjustments will Add or Subtract Approx
.17 oz per each increment
Note this adjustment is only necessary to add or subtract the volume of coffee or
tea in the cup. Once the adjustment has been made exit calibration and brew a
normal coffee or tea to check the cup volume.

20
Service Notes
This machine uses advanced diagnostics to alert the operator should any of the
motors or motor controllers sense the motors are not turning at the correct rate
or sense a bad connection. These errors highlighted by a scrolling display such
as “Call for Service—(Left Auger) Motor Error”, and the Service Number entered
during machine set-up will be displayed. These Motor error messages include
Left and Right Auger Motors, Hot Water Bypass Pump, Water Pump, Whipper
Motor, and the Brew Mechanism’s Upper & Lower Motors.
Usually repairing a bad connection or replacing the indicated motor or pump will
remedy the problem.
Display Reads
Possible Cause(s)
Remedies
Notes
Fill Timeout
Water shut off to Machine
Check Water Supply Shutoff
Initial fill time longer than 8
minutes
Supply Line Blocked or too small
Repair or Replace as needed
Fill time Longer than 1 Minute
Water Filter Restricted
Replace-Service Required
Water Probe has a 30 second
Hysteresis cycle
Inlet Solenoid valve Faulty
Replace-Service Required
Control Board Failure
Replace-Service Required
Thermistor Error
Thermistor not plugged in
Make sure plug in housing is latched
Open or Shorted Thermistor
Faulty Thermistor
Replacement
Control Board Failure
Replace-Service Required
Heater Timeout
Faulty Thermistor
Replacement
4 Minute Continuous Heater Run
Faulty Heater Element
Replace-Service Required
Control Board Failure
Replace-Service Required
DRAINING THE HOT WATER TANK
THE DRAIN TUBE IS CLIPPED TO THE TANK PLATE IN FRONT OF
THE TANK. TANK HOLDS APPROX 1 US GALLON.
THE HOT WATER TANK CAN BE DRAINED FROM THE FRONT OF
THE MACHINE – UNPLUG MACHINE FROM POWER SOURCE.
REMOVE POD WASTE TRAY. CAUTION-UNLESS THE TANK IS LEFT
TO COOL THE WATER IS EXTREMELY HOT AND CAN CAUSE
HARMFUL BURNS. REPLACE DRAIN PLUG, ENSURE HOSE CLAMP
IS TIGHT AND REPOSITION DRAIN HOSE BEFORE RE-FILLING THE
HOT WATER TANK.