Newco CX-TOUCH User manual

PN 782389_02102012
OPERATION MANUAL
NEWCO’S MODEL CX-TOUCH W/QR CODE
SPECIALTY DRINK SINGLE CUP BREWER
WITH AUTO EJECT SYSTEM
3650 NEW TOWN BLVD. ST. CHARLES MO 63301 WWW.NEWCOCOFFEE.COM 1.800.325.7867

Table of Contents
Machine Labels Page: 3
Introduction & NEWCO Product Warranty Page: 4
Machine Dimensions & Specifications Page: 5
Machine Features Page: 7
Plumbing connections Page: 8
Electrical Hook-Up Page: 8
Installation Instructions Page: 9
Set-Up Instructions Page: 10
Brewing and beverage selections Page: 12
Programming Instructions Page: 14
Custom Logo-Wi-Fi Setup Page: 15
Install Custom Logo Page: 16
Service Notes & Troubleshooting Page: 18
QR Code Brewing Instructions Page: 19
Machine Access Points Page: 20
Pod Brew Mechanism Removal Page: 21
Whipper Assembly Page: 22
Tank Assembly [780048] Page: 23
Whipper & Cannister Assembly Page: 24
Brew Mechanism Assembly [780052 –61MM] Page: 25
Wiring Diagram Page: 26

Warning Labels
NOTICE: Read and follow all notices posted on this
machine.
Do not damage or destroy these notices as they are for your protection

Introduction & Newco Product Warranty
INTRODUCTION
This machine is intended to brew 8-12-ounce single serving of coffee and / or
powdered hot drinks into a cup. This machine will also dispense hot water for allied
beverage use. It is intended for indoor use only on a sturdy counter or shelf.
Newco warrants equipment manufactured by it for 1-year parts and labor.
Accessories and Dispensers 1 Year parts only.
Electronic Circuit and Control Boards- 3 years parts, 1-year labor.
Equipment manufactured by others and distributed by Newco-please see
original equipment manufacturers warranty, Newco will follow.
These warranty periods run from the date of sale Newco warrants that the equipment manufactured by it will be
commercially free of defects in material and workmanship existing at the time of manufacture and appearing within
the applicable warranty period. This warranty does not apply to any equipment, component or part that was not
manufactured by Newco or that, in Newco’s judgment, has been affected by misuse, neglect, alteration, improper
installation or operation, relocation or reinstallation, improper maintenance or repair, incorrect voltage applied to
the unit at any time, damage or casualty. This warranty does not apply to any equipment failures related to poor
water quality, excessive lime and chlorine and non-periodic cleaning and descaling. Warranty is null and void if
muriatic or any other form of hydrochloric acid is used for cleaning or deliming. In addition, this warranty does not
apply to replacement of items subject to normal use including but not limited to user replaceable parts such as
faucet seat cups, sight gauge tubes, washers, O-rings, tubing, seals and gaskets.
This warranty is conditioned on the Buyer 1) giving Newco prompt notice of any claim to be made under this
warranty by telephone at [phone] or by writing to 3650 New Town Blvd, Saint Charles, MO 63301; 2) if
requested by Newco, shipping the defective equipment prepaid to an authorized Newco service location; and 3)
receiving prior authorization from Newco that the defective equipment is under warranty.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, WRITTEN
OR ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
EITHER MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The agents, dealers or
employees of Newco are not authorized to make modifications to this warranty or to make additional warranties
that are binding on Newco. Accordingly, statements by such individuals, whether oral or written, do not constitute
warranties and should not be relied upon.
If Newco determines in its sole discretion that the equipment does not conform to the warranty, Newco, at its
exclusive option while the equipment is under warranty, shall either 1) provide at no charge replacement parts
and/or labor (during the applicable parts and labor warranty periods specified above) to repair the defective
components, provided that this repair is done by a Newco Authorized Service Representative; or 2) shall replace
the equipment or refund the purchase price for the equipment.
THE BUYER’S REMEDY AGAINST NEWCO FOR THE BREACH OF ANY OBLIGATION ARISING OUT OF
THE SALE OF THIS EQUIPMENT, WHETHER DERIVED FROM WARRANTY OR OTHERWISE, SHALL
BE LIMITED, AT NEWCO’S SOLE OPTION AS SPECIFIED HEREIN, TO REPAIR, REPLACEMENT OR
REFUND.
In no event shall Newco be liable for any other damage or loss, including, but not limited to, lost profits, lost sales,
loss of use of equipment, claims of Buyer’s customers, cost of capital, cost of down time, cost of substitute equipment,
facilities or services, or any other special, incidental or consequential damages.

Machine Dimensions & Specifications
120 VAC-1700W HEATER-15A USA POWER SUPPLY
1 GALLON TANK 8-12 OZ CUP SIZE TEMPERATURE RANGE 180-205F
Machine Functions
Product
Selection
Display
Brewing Door
Chocolate & Latte
Ingredient Cabinet
Coffee POD
Waste Drawer
Water Inlet
&
Power Switch
Drip Tray
&
Drip Tray Stand

Machine Dimensions & Specifications –Continued
FRONT
VIEW
Powder Hoppers
RINSE
Rinse Button
Whipping Chamber
Coffee POD
Waste Drawer
Overflow Drip Tray

Machine Features
• TOUCH SCREEN DISPLAY
• FACTORY CALIBRATED-PLUG & PLAY
• AUTOMATED POD DRAWER
• AUTOMATIC POWDER LEVEL RESET OPTION
• POD DRAWER COUNT & COUNT RESET
• 88 PRE-PROGRAMMED DRINKS AVAILABLE
• WHIPPER RINSE BUTTON
• INDEPENDENT POWDER HOPPER COUNTDOWN
& RESET OPTION
• CUSTOM CALL FOR SERVICE NUMBER OPTION
• POWER SAVE & POWER DOWN OPTION
• WATER FILTER MONITORING OPTIONS
• POD WASTE DRAWER SENSOR
• POD AUTO EJECTION SYSTEM
• CUP BREW LED LIGHT
• PUSH & HOLD HOT WATER BUTTON
• COFFEE VOLUME FLOWMETER CONTROL
• DUMP VALVE DELIVERY FOR POWDERS
THIS MACHINE IS FACTORY CALIBRATED
AND
IS CONFIGURED AND READY TO DISPENSE 8
OUNCE DRINKS. TO CHANGE RECIPES, SEE
PROGRAMMING SECTION, MACHINE SET-UP.

Plumbing Connections
This machine must be connected to a cold-water system with operating pressure between 20 and 90 psi
(138 and 620 kPa) from a 1/2” or larger supply line. A shut-off valve should be installed in the line before
the machine. Install a regulator in the line when pressure is greater than 90 psi (620 kPa) to reduce it to
50 psi (345 kPa). The water inlet fitting is 1/4" flare.
NOTE –Newco recommends 1/4” copper tubing for installations of less than 25 feet and 3⁄8" for more than
25 feet from the 1/2” water supply line. A tight coil of copper tubing in the water line will facilitate moving
the machine to clean the countertop. Newco does not recommend the use of a saddle valve to install the
brewer. The size and shape of the hole made in the supply line by this type of device may restrict water
flow.
This equipment must be installed to comply with the Basic Plumbing Code of the Building Officials and
Code Administrators International, Inc. (BOCA) and the Food Service Sanitation Manual of the Food and
Drug Administration (FDA). For models installed outside the U.S.A., comply with the applicable Plumbing
/Sanitation Code.
Flush the water line and securely attach it to the inlet fitting at the rear of the brewer.
Turn on the water supply and check for leaks.
Plumber’s Installation Instructions
CAUTION: Disconnect Power to machine before proceeding with plumbing installation.
1) Attach water line to water filter, rear of machine.
2) Flush water line before installing machine. Machine should be connected to COLD WATER LINE
ONLY.
3) Water pressure should be at least 40 lbs. For less than a 25 ft run, use 1/4" copper tubing and
connect to 1/2" or larger water line. For longer runs, use 3/8" copper tubing & connect to 1/2" or
larger water line and provide an adapter fitting for connection to the brewer. A dedicated water
line is necessary for this machine.
4) If installed with saddle valve, the valve should have a minimum of 1/8" porthole for up to 25 ft run,
and 5/16" porthole for over 25 ft runs.
5) Manufacturer recommends connecting to copper tubing.
Electrical Hook-Up
WARNING
The brewer must be disconnected from the power source until specified in
Installation Instructions.
Determine the available on-site electrical requirements.
Refer to Data Plate on the Brewer, and local/national electrical codes to determine
circuit requirements.
CAUTION –Improper electrical installation will damage electronic components.

Installation Instructions
WARNING: - Read and follow installation instructions before plugging or wiring in machine to
electrical circuit. Warranty will be void if machine is connected to any voltage other than that
specified on the nameplate serial tag.
1) Machine must be on a flat and level surface. Plug or wire in machine to appropriate voltage
as noted on the brewer serial tag. Serial tag is located on side of machine.
2) With water line connected, turn machine power ON (power switch located lower right rear
of machine). Install Drip tray and drip tray grate under brew area (slide tray between guide
rails until seated).
3) Tank will automatically fill, and machine will start heating. If tank does not fill in 8
minutes, a “tank fill error” will occur. (Note: To reset error power machine on/off with
power switch).
4) Allow 10 to 15 minutes for water in tank to heat to brewing temperature. (Additional water
may drip into drip tray on initial expansion of water in the tank). This will not occur
thereafter.
5) Heater will turn on when water in tank is at probe level. If brew is initialized before tank
temperature is reached, machine will display “Preparing to Brew” until temp is reached,
then will start brewing.
6) In higher altitude locations (3000 feet above sea level) the thermostat may
have to be adjusted lower to prevent boiling:
Brew water temperature is factory set at 200o F (92.3o C) Areas of high altitude will require lowering this
temperature to prevent boiling. This chart should be used as a guide when readjusting the brew water temperature.
Altitude (Feet)
Boiling point of water o F o C
Recommended water temperature o F o C
-1000
213.8 101.0
200 93.3
-500
212.9 100.5
200 93.3
0
212.0 100.0
200 93.3
500
211.1 99.5
200 93.3
1000
210.2 99.0
200 93.3
1500
209.3 98.5
200 93.3
2000
208.4 98.0
200 93.3
2500
207.4 97.4
200 93.3
3000
206.5 96.9
199 92.8
3500
205.6 96.4
198 92.2
4000
204.7 95.9
197 91.7
4500
203.8 95.4
196 91.1
5000
202.9 94.9
195 90.6
5500
201.9 94.4
195 90.6
6000
201.0 93.9
194 90.0
6500
200.1 93.4
193 89.4
7000
7500
199.2 92.9
198.3 92.4
192 88.9
191 88.3
8000
197.4 91.9
190 87.8
8500
196.5 91.4
189 87.2
9000
195.5 90.8
188 86.7
9500
194.6 90.3
187 86.1
10000
193.7 89.8
186 85.6

Set up instructions for CX TOUCH Machine
CX Touch, battery-less units operate differently than older units that contain batteries in
the tablet. It is no longer necessary or desirable to use the power switch on the tablet
display. The display will power on and off with the brewer automatically. Note that since
the tablet does not contain a battery, the tablet will go through a bootup sequence any
time the power is cycled to the brewer.
Note: This machine is designed to be run with power turned on at all times.

Machine
Startup Instructions
Fill and install 2lb hoppers with nozzles turned up, Chocolate on left and Milk on right.
Make sure “button” on bottom of hopper is seated in slot in sheet metal. Slight manual
rotation of the auger gear may be necessary to seat hopper in correct location.
Rotate dispense nozzles down into whipper bowl.
Ensure that there is a proper water supply connected to the machine
and water is turned on. Ensure that the machine is plugged into a
proper power outlet and there is power supplied to the machine. Turn
machine power switch on, machine should start filling, will shut off
when full. The Touch Screen Display will indicate when the machine is
filling.
Heater will turn on when water in tank is at probe level and will display
Heating: Please Wait. The heating process can take 10-15 minutes
before the machine is ready to brew.
When machine temperature reaches brew temp, display will change
to the Drink Instruction Screen. The machine is now ready for
operation.
Touching the screen will bring up the Drinks Menu Selection Screen
Place an empty cup in the brewing area, open the powdered hopper
door, and depress the “Rinse” button next to the whipper bowl until the
water runs clear.

Brewing Drinks
To dispense a drink, place a cup under the dispense area, press a brew selection and
place a pod flat side up (not necessary if the drink selection does not use a pod)
Once a selection is made a Submenu for Drink Settings will appear-see page 13
Specialty Drinks
Small –Medium- Large
Mild-Regular-Bold
Coffee Drinks
Small –Medium- Large
Mild-Regular-Bold
Shot Drinks
One Ounce Shot
(Coffee Topping)
Tea Drinks
Small –Medium- Large
Mild-Regular-Bold
ICED DRINKS ARE SIZED FOR CUP TO
BE PRE-FILLED WITH 2/3 CUP OF ICE
Hot Water
Push and Hold
To Dispense
Espresso Drinks
Single-Double-Triple

Drinks Submenus
Cup Size Selections
Small –Medium- Large
Use to Change
Cup Size
Cup Strength Selections
Mild –Regular- Bold
Use to Change
Coffee Strength
Default Regular
Cup Size
Indicator
Brew Button
Starts Brewing
Cycle
Return Button
Returns to Main
Drink Selection
Menu
Coffee Strength
Indicator
Cancel Button
Stops Brewing
Cycle

Programming Instructions
Screen will change to Program Menu Screen:
TAP 3 TIMES TO ENTER PROGRAMMING
MODE
IF A BREWING ICON IS ACCIDENTLY
TOUCHED USE THE RETURN ARROW TO
TRY AGAIN
Water Filter Remaining Gal*
*NOT SHOWN IF NOT USING
A WATER FILTER
Water filter Reset--Select
this after changing filters to
reset water filter
countdown*
Whipper Seal Remaining--
Remaining powdered drink
cycles before changing the
Whipper Seal
Whipper Seal Reset—Reset
count after changing
Whipper Seal
Exit Maintenance Mode
Total run cycles-Total drinks
dispensed
Pod brew cycles—Tea & Coffee
drinks dispensed
Total Water Usage—Total Gallons of
water dispensed*
Waste Bin Contents –Used Pods in
Bin
Chocolate Grams Remain--Chocolate
grams remaining in Hopper**
Milk Grams Remain--Milk grams
remaining in Hopper**
Exit Statistics Mode
**NOT SHOWN IF POWDER
TRACKING IS DISABLED
Primary Newco Server
(Future Use)
Secondary Server (Future
Use)
Sleep Timeout—time brewer
will stay awake before
entering sleep screen
Brewing Screen-Toggles
between Slates & Movies or
display Installed Logo Screen
Install Logo & Load Software
Update *See Page 16
Exit Local Setup Mode
Waste Bin Contents (Pods in
Bin)
Water Temperature --180
–203 Deg F
Waste Bin Size—OFF , 2-50
Air Blow Strength—3-10
Air Blow Time—2-15
seconds
Water Filter Size—OFF ,
500-3000 Gallons
Call For Service #--# will
be shown on “Call for
Service “ Screens
Powder Tracking –Toggle
Powder Tracking On-Off
Set DC Pump Speed , 1-87
Energy Save Mode—OFF,
SEMI, FULL
Energy Save Time—Timer
from last dispense till
Energy Save kicks in
Default Cup Size—Sets Cup
Size displayed As Default
Drink Selection Menu-See
Below
Restore Factory Settings
Exit Setup Mode
Drink Selection Menu
Ability to turn Drink Selections
and/or Cup Sizes On or Off
Exit Drink Selection Mode

Custom Logo--Wi-Fi Setup
TAP THE “TEA & WATER” BAR 3 TIMES TO
ENTER PROGRAMMING MODE. - IF A BREWING
ICON IS ACCIDENTLY TOUCHED USE THE
RETURN ARROW TO TRY AGAIN
THIS ADDRESS IS UNIQUE FOR EVERY
MACHINE. NOTE THAT IT IS USED FOR THE
HOST ADDRESS WHEN SETTING UP
COMMUNICATION WITH ANOTHER DEVICE
TO TRANSFER LOGO (SEE NEXT PAGE).
ACCESS THE BREW SELECTION SCREEN
SETTING UP A CUSTOM LOGO SCREEN REQUIRES A WI-FI CONNECTION TO THE CX-TOUCH MACHINE.
NOTE THAT AFTER THE LOGO IS INSTALLED, THE WI-FI CONNECTION MUST BE TURNED BACK TO “OFF” STATUS.
UPDATES THAT MAY OCCUR IF WI-FI IS LEFT ON WILL CAUSE OPERABILITY ISSUES WITH THE BREWER.
SELECT LOCAL SETUP FROM PROGRAMMING MENU
AND THEN CHOOSE NETWORK SETUP. THIS WILL TAKE
YOU TO THE ANDROID SETTINGS SCREEN WHERE YOU
WILL BE ABLE TO CONNECT TO WI-FI NETWORK.
SELECT WI-FI FROM THE SETTINGS
SCREEN. TURN WI-FI ON. SELECT
THE NETWORK WHEN IT APPEARS.
ENTER THE PASSWORD AND
CONNECT.
ONCE CONNECTED, YOU WILL NEED
TO TURN POWER TO THE BREWER
OFF AND THEN BACK ON AGAIN TO
EXIT THE ANDROID SETTINGS MENU
AND RETURN TO THE CX
PROGRAMMING SCREENS. POWER
SWITCH IS ON THE LOWER RIGHT
REAR OF BREWER. WHEN THE
TABLET REBOOTS, ENTER THE LOCAL
SETUP SCREEN AS DESCRIBED AT
LEFT.
CHOOSE INSTALL LOGO

Install Logo Instructions-Custom Sleep Screen
(IOS Apple Version)
INSTALL THE “ITRANSFER” APP ONTO A LOCAL
PHONE OR TABLET. CONNECT THE LOCAL PHONE
OR TABLET TO THE SAME WIFI NETWORK AS THE
CX-TOUCH.
APPLICATION EXAMPLE SHOWN IS “ITRANSFER”
FOR I-PHONE/IOS/APPLE
SETUP FTP CONNECTION AS SHOWN-COPY HOST
ADDRESS FROM CX-TOUCH AS SHOWN ON SCREEN-
NOTE-EACH MACHINE HAS A UNIQUE ADDRESS
PASSWORD IS ftp
1. OPEN THE APP AND SLELCT
FTP/FTPS/ SFTH, ADD SERVER,
CHECK FTP
2. FOR SERVER
NAME ENTER CX
3. FOR HOST IP ADDRESS
COPY IP ADDRESS INFO
FROM CX-TOUCH
192.168.3.227
4. FOR REMOTE PATH INFO
ENTER -
/data/data/com.newcocoffee.cx
3/cache
/data/data/com.newcocoffee.cx3/cache
5. ENTER PORT 2121, USERNAME ftp, PASSWORD ftp THEN
PRESS Save BAR-SERVER NAME IS NOW SHOWN AS CX
6. TAP SERVER CX TO CONNECT TO CX-TOUCH MACHINE

Install Logo Instructions-Custom Sleep Screen (IOS Apple
Version) Cont’d
Turning off WI-FI Mode –MUST FOLLOW THIS PROCEDURE
7. STATUS ON CX-TOUCH MACHINE
CHANGES TO Connected-Waiting
for transfer
8. TO SELECT A FILE TO TRANSFER
SELECT THE UPLOAD BUTTON
9. SELECT THE DIRECTORY WHERE
THE IMAGE FILE TO BE
TRANSFERRED RESIDES
10. SELECT THE IMAGE TO BE
TRANSFERRED THEN SELECT
Upload
11. FILE WILL TRANSFER TO THE CX-
TOUCH MACHINE
FINISH
12. SELECT FINISH TO COMPLETE TRANSFER, THEN
EXIT FROM PROGRAMMING SCREENS. TURN OFF
WI-FI, SEE BELOW.
TAP THE “TEA & WATER” BAR 3 TIMES TO
ENTER PROGRAMMING MODE. - IF A BREWING
ICON IS ACCIDENTLY TOUCHED USE THE
RETURN ARROW TO TRY AGAIN
SELECT LOCAL SETUP FROM PROGRAMMING MENU
AND THEN CHOOSE NETWORK SETUP. THIS WILL TAKE
YOU TO THE ANDROID SETTINGS SCREEN WHERE YOU
WILL BE ABLE TO DISCONNECT FROM THE WI-FI
NETWORK.
SELECT WI-FI FROM THE SETTINGS
SCREEN. TURN WIFI OFF.
ONCE DISCONNECTED, YOU WILL
NEED TO TURN POWER TO THE
BREWER OFF AND THEN BACK ON
AGAIN TO EXIT THE ANDROID
SETTINGS MENU AND RETURN TO
NORMAL CX OPERATION. POWER
SWITCH IS ON THE LOWER RIGHT
REAR OF BREWER. THE TABLET WILL
REBOOT AND ENTER THE CX
APPLICATION FOR NORMAL BREWER
OPERATION.

Service
Notes &
Troubleshooting
These error screens will display a service phone number to call if entered in “Setup” Menu (Page 15)
*Usually repairing a bad connection or replacing the indicated motor will remedy the problem.
Display Reads
Possible Cause(s)
Remedies
Notes
Fill Timeout Error
Water shut off to Machine
Check Water Supply Shutoff
Initial fill time longer than 8
minutes
Supply Line Blocked or too small
Repair or Replace as needed
Fill time Longer than 1 Minute
Water Filter Restricted
Replace-Service Required
Water Probe has a 30 second
Hysteresis cycle
Inlet Solenoid valve Faulty
Replace-Service Required
Control Board Failure
Replace-Service Required
Thermistor Error
Thermistor not plugged in
Make sure plug-in housing is latched
Open or Shorted Thermistor
Faulty Thermistor
Replacement
Control Board Failure
Replace-Service Required
Heater Error
Faulty Thermistor
Replacement
4 Minute Continuous Heater Run
Faulty Heater Element
Replace-Service Required
Control Board Failure
Replace-Service Required
Motor Errors*
Wiring Disconnect Brew Mech
Check Brew Mech Wires, Harness
DRAINING THE HOT WATER TANK
THE DRAIN TUBE IS CLIPPED TO THE TANK PLATE IN FRONT OF
THE TANK. TANK HOLDS APPROX 1 US GALLON.
THE HOT WATER TANK CAN BE DRAINED FROM THE FRONT OF
THE MACHINE –UNPLUG MACHINE FROM POWER SOURCE.
REMOVE POD WASTE TRAY. CAUTION-UNLESS THE TANK IS LEFT
TO COOL THE WATER IS EXTREMELY HOT AND CAN CAUSE
HARMFUL BURNS. REPLACE DRAIN PLUG, ENSURE HOSE CLAMP
IS TIGHT AND REPOSITION DRAIN HOSE BEFORE RE-FILLING THE
HOT WATER TANK.

Brewing Instructions for CX Touch W/QRC Option
Hold smart phone here to
download & access menu.
On smart phone, choose &
touch selection.
Point smart phone at QR code scanner. The pod door will open and
pod holder will extend. Place pod in mechanism. Re-scan code to start
brew cycle.
Choose Drink Strength and
Cup Size. Touch “Next”.
The brew cycle can be
stopped by touching
“CANCEL”.

After the brew cycle is complete,
the above screen will appear and
remain for 2-minutes before
returning to the blue QRC screen.
To change from default
“Combined” mode to
“Touchless” only mode tap
the TEA & WATER bar 3-
times to access the
Programming screen.
Touch to highlight the “Combined” box.
Using the minus sign (-) tap until “ON”
appears. If Touch only is desired, repeat
the procedure and tap until “OFF”
appears. Tap “Exit Setup Mode” when
finished. Then tap “Exit Programming”.
To get into the Upper Programming mode, tap the upper left corner 3x then the lower right corner 3x. Lower
Programming mode: tap the lower right corner 3x only.
Upper Programming mode
Lower Programming mode