Nortel 1000 Con?guration guide User manual

Nortel Application Gateway 1000
Nortel Application Gateway 1000 Release 6.0
Voice Office Application Suite
Configuration Guide
Installation and Configuration
Document Number: NN42360-302
Document Release: Standard 1.3
Date: June 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility for their applications of any products
specified in this document. The information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Title page

iii
Voice Office Application Suite Configuration Guide
Contents
Preface vii
Audience vii
Organization vii
Related Documentation viii
CHAPTER 1Voice Office Configuration Requirements 1
Voice Office Application Prerequisites 3
Implementation Workflow 3
Customizing the Voice Office Menu 5
Specifying the Language of the Voice Office User Interface 7
Enabling Communication between the Phones and Application
Gateway 7
Enabling Automatic Dialing 10
Specifying a Source for Phone IP-to-DN Mappings 10
Deployment Notes 11
Configuring a Call Server or CSV Connection 11
CSV File Format Specifications 14
Synchronization Log Messages 14
Troubleshooting 16
CHAPTER 2LDAP/CSV Directory Configuration 17
Express Directory Overview 18
Express Directory Features 19
Configuring Express Directory 21
Configuring the Application Gateway to Use LDAP Directories 21
Specifying LDAP Attributes for Voice Office Operations 24
Looking Up Attributes in Your LDAP Directory 28
Configuring the Application Gateway to Use Directory Files in CSV
Format 30
CSV File Format Specifications 32

Contents
Voice Office Application Suite Configuration Guide
iv
Adding Dialing Rules 33
Synchronizing the Application Gateway with your Directories 35
CHAPTER 3Broadcast Server Installation 37
Overview of Broadcast Server 38
Network Deployment 39
Subscriber and Distribution List Source 40
Broadcast Server Operation with Clusters 41
Hardware and Software Overview 41
Software Server Requirements 42
Installing the Hardware and Software 42
Microsoft IIS Configuration 43
Broadcast Server Software Installation 45
Connecting the Application Gateway and Broadcast Server 46
Confirming Installation and Configuration 47
Troubleshooting 48
Installation and Startup 48
System Removal 48
Telephones 49
Workstation User Interface 50
CHAPTER 4Zone Paging Configuration 51
Overview of Zone Paging 52
Network Deployment 53
Zone List Source 54
Paging Setup and Operation with Clusters 54
Managing Paging Zones 55
Viewing Extensions in an Imported Zone 55
Adding and Changing Custom Zones 57
Troubleshooting 60

v
Voice Office Application Suite Configuration Guide
Contents
CHAPTER 5Visual Voicemail Configuration 61
Overview of Visual Voicemail 62
Configuring Nortel Messaging 63
Configuring Visual Voicemail 64
I NDEX 67

Contents
Voice Office Application Suite Configuration Guide
vi

vii
Voice Office Application Suite Configuration Guide
Preface
This preface describes who should read the Voice Office Application Suite
Configuration Guide, how it is organized, and its document conventions.
Audience
This user guide is intended for system administrators responsible for
configuring Voice Office applications and connected devices (call server,
directory servers, and so on).
This document assumes that the Application Gateway has been installed
according to the Application Gateway Quick Start Guide and that the
Application Gateway administrator has experience configuring networks.
Organization
This guide is organized as follows:
Chapter Title Description
Chapter 1 Voice Office
Configuration
Requirements
Explains the configuration requirements that apply
to all or multiple Voice Office applications. Also
describes how to customize the Voice Office menu.
Chapter 2 LDAP/CSV Directory
Configuration
Describes how to the configure LDAP and/or CSV
directory sources used for several applications.
Chapter 3 Broadcast Server
Installation
Unlike other Voice Office applications, Broadcast
Server runs on a separate Windows server,
connected to the Application Gateway. This
chapter describes how to install and test Broadcast
Server. For configuration and usage information,
refer to the Broadcast Server User Guide.

Chapter 1
Related Documentation
viii Voice Office Application Suite Configuration Guide
Related Documentation
For additional information about the Application Gateway, refer to the
following guides:
•Application GatewayNetwork Integration Guide
•Application Gateway Quick Start Guide
•Application Gateway Hardware Installation Guide
•Application Gateway Administration Guide
•Application Gateway Release Notes
You can download all Application Gateway and Voice Office application
documentation from the Application Gateway Administration Tool
(Administration > Downloads).
Chapter 4 Zone Paging
Configuration
Describes how to configure and manage paging
zones.
Chapter 5 Visual Voicemail
Configuration
Explains how to configure the Application
Gateway with your Unified Messaging IMAP and
SMTP servers.
Chapter Title Description

1
Voice Office Application Suite Configuration Guide
Chapter 1
Voice Office Configuration
Requirements
The Nortel Voice Office Application Suite is a set of packaged
telephony applications. The Voice Office applications enable
enterprises to leverage their IP telephony investments and increase
workforce productivity by delivering converged applications to
the screens and speakers of Nortel IP phones.
Voice Office applications include:
•Express Directory provides an LDAP-based,
organization-wide directory with high speed, real time
pruning.
•Visual Voicemail enables users to see a visual list of their voice
messages with the ability to select the most important ones to
review, without having to listen to each message serially.
During message playback, the user can play, pause, and rewind
using labeled soft keys rather than using cryptic control codes.
•Zone Paging enables users to page through groups of IP
phones in specific zones without the expense of installing an
overhead paging system.
•Broadcast Server delivers alerts, such as emergency, IT, and
weather messages, to IP phones.
•Smart Agent enables Windows PC users to initiate a call from
a desk phone by clicking a link in Internet Explorer, Outlook,
Outlook Express, and Eudora.
Smart Agent is documented in the Smart Agent Configuration Guide.

Chapter 1 Voice Office Configuration Requirements
2Voice Office Application Suite Configuration Guide
The general network architecture for Voice Office applications follows.
The following topics describe the configuration requirements and options
applicable to Voice Office applications:
•Voice Office Application Prerequisites, page 3
•Implementation Workflow, page 3
•Customizing the Voice Office Menu, page 5
•Enabling Communication between the Phones and Application
Gateway, page 7
•Enabling Automatic Dialing, page 10
•Specifying a Source for Phone IP-to-DN Mappings, page 10

Voice Office Application Suite Configuration Guide
Chapter 1 Voice Office Configuration Requirements
Voice Office Application Prerequisites
3
Voice Office Application Prerequisites
Before configuring the Voice Office applications, complete the following
tasks:
•Refer to the Nortel support site for the latest firmware releases.
•Complete the Application Gateway Pre-Installation Checklist.
•Install and complete the initial configuration of the Application
Gateway as described in the Application Gateway Quick Start Guide.
Note If a Network Address Translation (NAT) device is between the
Application Gateway and the phones, you must enter the NAT IP
address on the Network > Interfaces page. The Application
Gateway advertises the NAT IP address in messages relating to
setting up audio streams, as required by UNISTIM. NAT is
supported for Express Directory and transformed applications.
•If you have license files that have not been uploaded to the
Application Gateway, use the Application Gateway Administration
Tool to upload the license files, as described in the Application Gateway
Administration Guide.
Licenses that you purchase with the Application Gateway are
pre-installed. You must upload subsequently purchased licenses. For
background information on licensing, as well as instructions for
managing licenses, refer to the Application Gateway Administration
Guide.
Implementation Workflow
The following general steps provide a suggested workflow for
implementing Voice Office applications.
1. Determine which Voice Office applications are to be deployed and to
which phones.
2. Customize the Voice Office Menu accordingly, as described in
“Customizing the Voice Office Menu,” page 5.

Chapter 1 Voice Office Configuration Requirements
Implementation Workflow
4Voice Office Application Suite Configuration Guide
3. Specify the language in which the Voice Office application interface
should display on the phones, as described in “Specifying the
Language of the Voice Office User Interface,” page 7.
4. For the purposes of initial testing, point a few phones to the
Application Gateway, as described in “Enabling Communication
between the Phones and Application Gateway,” page 7.
5. Enable automatic dialing, as described in “Enabling Automatic
Dialing,” page 10.
6. Complete the configuration required to supply the Application
Gateway with a mapping of phone IP addresses to extensions (DNs),
as described in “Specifying a Source for Phone IP-to-DN Mappings,”
page 10.
7. Configure the applications that you want to deploy. If you are
deploying Express Directory, Visual Voicemail, Broadcast Server,
and/or Zone Paging, complete the directory configuration described
in Chapter 2, “LDAP/CSV Directory Configuration.”. For information
on the other applications, see:
Chapter 3, “Broadcast Server Installation”
Chapter 4, “Zone Paging Configuration”
Chapter 5, “Visual Voicemail Configuration”
Chapter 6, “Conference Manager Configuration”
8. Verify your implementation on the test phones.
9. Deploy the Voice Office applications to users by pointing their phones
to the Application Gateway.

Voice Office Application Suite Configuration Guide
Chapter 1 Voice Office Configuration Requirements
Customizing the Voice Office Menu
5
Customizing the Voice Office Menu
The Voice Office Menu displays on the screens of Nortel IP Phone
2002/2004 when the phone user presses the Expand key. The Voice Office
Menu displays on the screens of Nortel IP Phone 2007 when the phone
user taps the Prime GXAS key.
You can customize the Voice Office Menu as follows:
•Add an Exit soft key to the menu. The Exit soft key can be set to a
destination that contains content transcoded for display on a Nortel IP
telephone screen. For example, the destination might be a page on
your Application Gateway.
•Remove the Application Menu from the Voice Office Menu.
By default, the Voice Office Menu contains a link to the Application
Menu, which is a portal to the applications that you define through the
Application Menu editor in Design Studio. If no applications have
been added to the Application Menu, the message “Application Menu
not configured” appears in place of the Application Menu.
•Remove applications from the Voice Office Menu.
By default, the Voice Office Menu lists all applications that are
licensed. If you do not want an application to appear on the Voice
Office Menu, you can remove it.
•Add a link to a custom application to the Voice Office Menu.
By default, the Voice Office Menu lists only the applications that you
have licensed. You can add a custom application to the Voice Office
Menu.

Chapter 1 Voice Office Configuration Requirements
Customizing the Voice Office Menu
6Voice Office Application Suite Configuration Guide
To customize the Voice Office Menu:
1Open the Application Gateway Administration Tool: From a web browser,
enter the URL https://AG_ipAddress:AG_adminPort.
2Go to the Operation > Voice Office > Menu page.
3To add an Exit soft key to the Voice Office Menu, select the Add Exit Soft
Key check box and enter the full URL of the destination, such as
http://AG_ipAddress/links/menu.html.
4To change the applications shown in the Voice Office Menu, clear the
checkbox for a Voice Office application or the Application Menu.
5To include the Application Menu on Nortel 1120 and 1140 phones, select
the Nortel 1140e/1120e checkbox.
The 1120/1140 phones must have a mouse device to enable navigation in
Web applications.
6To include a link to a custom application, select the Add Custom
Application check box and enter the name to appear in the menu and the
full URL of the application, such as http://ipAddress/myapp.asp.
7Click Submit.

Voice Office Application Suite Configuration Guide
Chapter 1 Voice Office Configuration Requirements
Specifying the Language of the Voice Office User Interface
7
The Application Gateway restarts and will be inaccessible to the phones
until the phone attempts to reconnect to the Application Gateway.
Connection attempts occur automatically according to the Watchdog
timer interval. A phone user can also force a reconnection by restarting the
phone.
Specifying the Language of the Voice Office User
Interface
By default, Voice Office screens display in English on IP phones. To
change the user interface language used for Voice Office, go to the
Operation > General page and choose a language from the IP Phone UI
Language menu.
Enabling Communication between the Phones and
Application Gateway
To support Nortel IP Phone 2007, you must specify the port over which the
Application Gateway and phones will communicate.
You must point all phones to the Application Gateway by configuring
DHCP or by configuring each phone. This one-time setup applies to all
Application Gateway Voice Office applications.
Configure an AG port for communication with IP Phone 2007:
1Open the Application Gateway Administration Tool: From a web browser,
enter the URL https://AG_ipAddress:AG_adminPort.
2Go to the Operation > General page.

Chapter 1 Voice Office Configuration Requirements
Enabling Communication between the Phones and Application Gateway
8Voice Office Application Suite Configuration Guide
3Specify a port number for communication with Nortel IP Phone 2007.
4Specify whether the display on IP Phone 2007 should automatically return
to the Voice Office menu:
•To prevent the phones from automatically displaying the Voice Office
menu, use the default setting ("0") for GXAS Foreground Timer.
•To display the Voice Office menu automatically on IP Phone 2007,
specify how long, in seconds, the display should remain on TPS before
switching to the Voice Office menu. The minimum display time is 30
seconds.
5Click Submit.
To configure your DHCP server:
1Append the Application Gateway IP address (shown in bold below) to the
Nortel DHCP option that is currently used to specify the primary server
(S1) and secondary server (S2) information:
Nortel-i2004-A,S1IP:S1Port,S1ActionCode,S1RetryCount;
S2IP:S2Port,S2ActionCode,S2RetryCount;AGIP
2If the DHCP setting on the Nortel IP phones is set to "0" (No), instruct your
IP phone users to change the setting to "1" (Yes).

Voice Office Application Suite Configuration Guide
Chapter 1 Voice Office Configuration Requirements
Enabling Communication between the Phones and Application Gateway
9
To configure individual phones to communicate with the Application
Gateway:
•For IP Phone 2002/2004:
aPower cycle the phone, wait for “Nortel Networks” to flash, and
then press the four keys below the display in order from left to right
(OK - BkSpace - Clear - Cancel).
The phone is now in manual configuration mode.
bPress OK until the prompt "Cfg XAS?" displays.
XAS is the eXternal Application Server. You will configure the
Application Gateway as the XAS.
cPress 1and then press OK. The next prompt is for the XAS IP
address. Enter the IP address of your Application Gateway and
then press OK.
•For IP Phone 2007:
aTap the Tools Menu icon and then select Network Configuration.
bScroll down to the XAS option and enter the IP address of the
Application Gateway.
cSelect the GXAS checkbox and enter a port for communication with
the Application Gateway. (This port must match the GXAS port
configured on the Operation > General page of the Application
Gateway Administration Tool.)
Note If you do not select the GXAS option, the IP Phone 2007 will
operate like the IP Phone 2004.
dTap Apply & Reset.

Chapter 1 Voice Office Configuration Requirements
Enabling Automatic Dialing
10 Voice Office Application Suite Configuration Guide
Enabling Automatic Dialing
Express Directory and Visual Voicemail provide for automatic dialing of
directory numbers (DNs). The automatic dialing will not work unless
Hands Free Activation (HFA) is enabled as part of the Class of Service
(CLS) options during set provisioning on the Communication Server 1000.
If HFA is not enabled, the telephone user must pick up the handset or
press a Line out button to initiate the call.
Specifying a Source for Phone IP-to-DN Mappings
Voice Office operation requires a mapping of phone IP addresses and
DNs. You must specify a source for the Application Gateway to obtain a
mapping of IP addresses to extensions (DNs):
•For Nortel Communication Server, the information for the mapping
can be obtained from the signaling and call servers. For sites using
Communication Server 1000, release 4.0, you configure a connection
between the Application Gateway and one signaling server, which
provides the Application Gateway with information from all
connected call servers. For sites using two signaling servers with
Communication Server 1000, release 4.5, you must configure a
connection between the Application Gateway and both signaling
servers.
The Application Gateway obtains an IP/TN (terminal number) table
from the signaling server and a TN/DN table from the call server. The
Application Gateway then uses the intersection of those two tables to
create the IP/DN map.
•When a phone connects to the Application Gateway, the Application
Gateway uses the phone’s MAC address to look up the extension in
the map. A phone cannot obtain a license unless the phone’s extension
appears in the IP/DN map. Once a phone is licensed, it holds the
license, even when it is idle.
Note A licensed phone occupies one session. Refer to the Application Gateway
Release Notes for information on Application Gateway capacity (that is, the
number of concurrent sessions supported).

Voice Office Application Suite Configuration Guide
Chapter 1 Voice Office Configuration Requirements
Specifying a Source for Phone IP-to-DN Mappings
11
Deployment Notes
•To support the creation of an IP/DN map, the Application Gateway
must be on the same LAN segment as the call server. The Application
Gateway must communicate with the call server via its Embedded
LAN (ELAN) to retrieve information for the IP/DN map.
•If you want a separate administrator account on the PBX for log ins
from the Application Gateway, the administrator account requires
overlay 81 and 117 access only. You must also enable multi-user login
on the call server and signaling server. This ensures a speedy and
complete synchronization. Port speed can also impact the integrity of
the data received during synchronization.
•When user traffic reaches the concurrent session capacity, you can
increase capacity by installing additional Application Gateways, all
pointing to the same Nortel Messaging server. Because a load balancer
can handle only HTTP signaling, you will need to configure groups of
phones to use a particular Application Gateway by pointing their
application server setting to the IP address of the Application
Gateway.
•Refer to the Application Gateway Release Notes for additional
information about capacity, deployment, and operation.
Configuring a Call Server or CSV Connection
The following one-time setup applies to all Voice Office applications.
To configure a call server or CSV connection:
1Open the Administration Tool: From a web browser, enter the URL
https://AG_ipAddress:AG_adminPort.
2Go to the Operation > Voice Office > IP Phone page.

Chapter 1 Voice Office Configuration Requirements
Specifying a Source for Phone IP-to-DN Mappings
12 Voice Office Application Suite Configuration Guide
3Select the source to be used to map extensions (DNs) to IP addresses.
4If you selected a call server, complete these fields for the signaling server(s).
For Communication Server release 4.0 and 4.5, you specify just one
signaling server (which automatically obtains information from the other
signaling server). For sites using two signaling servers and
Communication Server release 3, you must specify both signaling servers.
a. The signaling server IP address and Telnet port.
Typical sites have one signaling server deployed. However, larger
sites might have a primary and secondary signaling server or two
signaling servers that are load balanced.
b. The customer number (used by the call server if it is configured for
more than one customer). Customer Number defaults to “0”.
c. The credentials for the call server and signaling server.
5If you selected CSV, complete these fields: