Nortel MCC 3100 User manual

Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Client
3100 for Windows Mobile
User Guide
Title page

Revision history
3
Revision history
November 2007
Standard 01.04. This document is upissued to support the Nortel
Mobile Communications 3100 Series Portfolio on Nortel
Communication Server 1000 Release 5.0 and Multimedia
Communication Server 5100 Release 4.0. This document
includes a statement that only the HTC TyTN device supports
Ocotber 2007
Standard 01.03. This document is upissued to support the Nortel
Mobile Communications 3100 Series Portfolio on Nortel
Communication Server 1000 Release 5.0 and Multimedia
Communication Server 5100 Release 4.0. This document
includes a statement to install the application on the memory
device.
September 2007
Standard 01.02. This document is upissued to support the Nortel
Mobile Communications 3100 Series Portfolio on Nortel
Communication Server 1000 Release 5.0 and Multimedia
Communication Server 5100 Release 4.0. This document
includes updates for technical content based on CR
Q01743143 -01.
September 2007
Standard 01.01. This document is issued to support the Nortel
Mobile Communications 3100 Series Portfolio on Nortel
Communication Server 1000 Release 5.0 and Multimedia
Communication Server 5100 Release 4.0.

Revision history
4

Contents
5
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Supported platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the MCC 3100 for Windows Mobile software . . . . . 17
Managing the license key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing the license key . . . . . . . . . . . . . . . . . . . . . . . . . 24
Backing up the license key . . . . . . . . . . . . . . . . . . . . . . . . 25
Upgrading the MCC 3100 for Windows Mobile software . . . . 26
Uninstalling the MCC 3100 for Windows Mobile software from
your mobile device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Uninstalling the MCC 3100 for Windows Mobile software from
your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Determining the software version . . . . . . . . . . . . . . . . . . . . . . 31
Basic setup and use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Starting MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . . 33
How to enter your configuration settings . . . . . . . . . . . . . . . . 35
Automated setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power management enhancements for Voice over WLAN . . 36
Using the Wireless Fidelity Standby feature . . . . . . . . . . 36
Configuring your mobile device to turn off automatically . 37
Using your mobile device when you enable
WiFi Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contents
6
Configuring a display name . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Network roaming mode selection . . . . . . . . . . . . . . . . . . . . . . 39
Selecting a roaming mode . . . . . . . . . . . . . . . . . . . . . . . . 39
Screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Enabling the screen lock manually . . . . . . . . . . . . . . . . . . 40
Disabling the screen lock manually . . . . . . . . . . . . . . . . . 40
Enabling the screen lock automatically . . . . . . . . . . . . . . 41
Setting the call alert mode and phone volume . . . . . . . . . . . 41
Screen access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Screen views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Rectangular touchscreen in portrait and
landscape mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Square touchscreen in portrait mode . . . . . . . . . . . . . . . . 44
Basic dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Launching the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Returning to the MCC 3100 for Windows Mobile . . . . . . . 46
Exiting the MCC 3100 for Windows Mobile . . . . . . . . . . . . . . 47
MCC 3100 for Windows Mobile functionality . . . . . . . . . . . 49
Home screen functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adding a display name (WiFi SIP only) . . . . . . . . . . . . . . 50
Managing your voice mail . . . . . . . . . . . . . . . . . . . . . . . . 51
Listening to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking for missed calls . . . . . . . . . . . . . . . . . . . . . . . . 53
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Enabling Call Forward (WiFi only) . . . . . . . . . . . . . . . . . . 54
Logging on a network manually . . . . . . . . . . . . . . . . . . . . 55
Logging off a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Call dialpad screen functions . . . . . . . . . . . . . . . . . . . . . . . . . 56
Selecting a network while in manual roaming mode . . . . 58
Monitoring a network while in automatic roaming mode . 60
Placing an outgoing call . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents
7
Place an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . 62
Outbound calls dialing plan . . . . . . . . . . . . . . . . . . . . . . . 63
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Simultaneous incoming calls . . . . . . . . . . . . . . . . . . . . . . 67
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Redialing the last number dialed . . . . . . . . . . . . . . . . . . . 69
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Muting the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Switching between the earpiece and speaker phone . . . . 70
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Transferring a call (WiFi only) . . . . . . . . . . . . . . . . . . . . . 71
Setting up a conference call (WiFi only) . . . . . . . . . . . . . . 71
Audio Sessions screen functions . . . . . . . . . . . . . . . . . . . . . . 72
Audio session indicators . . . . . . . . . . . . . . . . . . . . . . . . . 74
Managing active audio sessions . . . . . . . . . . . . . . . . . . . 75
SMS view screen functions . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Read a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Compose an SMS view screen new message . . . . . . . . . 78
Reply to a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Delete messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Call a user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Call Log screen functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Call Log indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Accessing the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Filtering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Sorting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Calling from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . 86
Sending a message from the Call Log . . . . . . . . . . . . . . . 86
Clearing the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Setting the size of the Call Log . . . . . . . . . . . . . . . . . . . . 88
Contact list (Address book) . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Accessing the Contact List . . . . . . . . . . . . . . . . . . . . . . . . 88
Adding a contact to the Contact List . . . . . . . . . . . . . . . . 89

Contents
8
Calling a contact on the Contact List . . . . . . . . . . . . . . . . 90
Virtual Private Network connection management . . . . . . . 93
Establishing a VPN connection . . . . . . . . . . . . . . . . . . . . 94
Disconnecting a VPN connection . . . . . . . . . . . . . . . . . . . 95
Manual setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Line settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Proxy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Firewall settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Advance settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Dialing Plan settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Phone security settings . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configuring CDMA or GSM features on your phone . . . . 111
VPN connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Adding a VPN profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Editing a VPN profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Deleting a VPN profile . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Call sessions for mobile devices. . . . . . . . . . . . . . . . . . . . 123
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Introduction
9
Introduction
The Nortel Mobile Communication Client (MCC) 3100 for Windows
Mobile is a Session Initiation Protocol (SIP) softphone that provides
consolidated voice and messaging services on dual-mode (Wireless
Fidelity [WiFi] and cellular) mobile handheld devices.
You can configure the MCC 3100 for Windows Mobile to automatically
select the best available network connection, either WiFi (when available)
or cellular. You can also manually specify a connection whenever you use
your device.
The MCC 3100 for Windows Mobile provides a wide range of telephony
and messaging features, which extend enterprise Private Branch
Exchange (PBX) functionality to mobile handheld devices.
Figure 1:
MCC 3100 for Windows Mobile Home screen
Displays status information such as signal
strength, MWI, and settings for sound and
time.
New voice mail message indicator
Missed Call Indicator
Do Not Disturb-blocks incoming WiFi and
Call Forward-forwards all incoming calls
(WiFi only) to another number.
Cellular calls.
Network connections-indicates your login
status on WiFi and Cellular networks. In
process is automated. In manual roaming
automatic roaming mode, the log on
mode, you must tap a button to log on the
network.
Navigation bar:
Home screen
Call Dialpad/Audio sessions screen
Call Log screen
Contacts screen

Introduction
10
Supported features
The MCC 3100 for Windows Mobile supports the following features:
• cellular network standards—Global System for Mobile
Communications (GSM) and Code Division Multiple Access (CDMA)
cellular network standards
For more information, see Appendix B “Configuring CDMA or GSM
features on your phone” on page 111.
• network roaming mode—manual or automatic roaming mode
For more information about network roaming mode, see “Network
roaming mode selection” on page 39.
• dialing plans
For more information, see “Outbound calls dialing plan” on page 63.
• auto configuration
Your administrator preconfigures the MCC 3100 for Windows Mobile
settings in files that you can download to your mobile device. Contact
your administrator for available features.
• emergency service dialing
For more information, see “Place an emergency call” on page 62.
• text messaging—supports Short Message Service (SMS) messaging
on the cellular network and Instant Messaging (IM) on the WiFi
network (MCS 5100 only).
For more information about text messaging, see “SMS view screen
functions” on page 76.
• Screen lock—deactivates keys, buttons, and menus on the display
screen.
For more information about the screen lock, see “Screen lock” on
page 40.
• Screen View modes—screen displays in either landscape or portrait
view
For more information about Screen View modes, see “Screen views”
on page 43.

Introduction
11
• Message Waiting Indicator (MWI)—indicates voice mailbox
messages
For more information, see “Managing your voice mail” on page 51.
• Missed Call Indicator (MCI)—enables you to quickly check the total
number of missed WiFi or cellular calls
For more information, see “Checking for missed calls” on page 53.
• Integration with Windows Mobile Outlook—synchronizes your
address book between a PC and the mobile device.
For more information, see “Contact list (Address book)” on page 88.
• Volume control
•Mute
• Vibrate mode
• Call Log—lists all incoming, outgoing, and missed calls
For more information, see “Call Log screen functions” on page 81.
• Today screen icons—displays Home, Dialpad, audio sessions, and
SMS screen icons when the MCC 3100 for Windows Mobile
application is active.
• Virtual Private Network (VPN)—establishes a VPN tunnel for secure
WiFi access to your enterprise network.
For more information, see Appendix C “VPN connections” on
page 117.
The MCC 3100 for Windows Mobile supports the following call features:
• Do Not Disturb (DND)—blocks incoming calls, if enabled (WiFi mode
only)
• Call Hold—places you or a WiFi call on hold. In Cellular mode,
support for Call Hold depends on your cellular operator subscription
service.
• Last Number Redial—redials the last number you dialed (WiFi mode
only)
• Call Waiting—indicates another WiFi call while you are engaged in
another call. In Cellular mode, support for Call Waiting depends on
your cellular operator subscription service.

Introduction
12
• Call Transfer—executes blind WiFi call transfers. In Cellular mode,
support for Call Transfer depends on your cellular operator
subscription service.
• Call Forward—forwards WiFi calls to new destinations
• Caller ID/Caller Type Display—displays the caller ID and type (work,
home, or mobile) for incoming calls; the information varies by network
• Call Timer—displays the duration of a call
• Conferencing—sets up ad hoc multiparty conferences with other
users (MCS 5100 WiFi mode only)
Table 1 on page 12 shows MCC 3100 for Windows Mobile supported call
features.
Table 1: MCC 3100 for Windows Mobile features (Part 1 of 2)
Call feature Cell network WiFi network
VPN tunnels No Yes
Text messaging Yes—Short
Message Service
(SMS)
Yes—Instant
Messaging (IM)
(MCS 5100 only)
Message Waiting
Indicator Yes—displays number of new
messages
Yes—displays Yes
for any new
messages
Missed Call Indicator Yes Yes
Do Not Disturb Yes Yes
Mute microphone Yes Yes
Caller ID/Type display Yes—caller name
and type appear if
the number matches
a record in the
Contact List.
Yes—caller name
appears if the
incoming SIP
message includes a
friendly name.
Call Waiting Yes—network
setting Yes

Introduction
13
The MCC 3100 for Windows Mobile supports the following technical
features:
• SIP-based registration with Digest authentication (RFC 3261)
• in-band and out-of-band Dual Tone Multi Frequency (DTMF) tones
The specialized Real-Time Transport Protocol (RTP) packet headers
(RFC 2833) generates the out-of-band DTMF tones.
• G.711 A-Law, G.7.11 Mu-Law, and G.729AB audio codec
Real-Time Transport Protocol packets, marked Expedited Forwarding
(EF), enhance the quality of server for voice calls transmitted through
Differentiated Services Code Point (DSCP) domains.This
functionality is hard coded and cannot be changed.
• Voice Activity Detection/Comfort Noise Generation (VAD/CNG)
VAD/CNG prevents RTP packets from being sent during periods of
silence.
• Acoustic Echo Suppression (AES)
• Firewall support for pinhole keep-alive messages and Simple
Traversal of Universal Dialing Plan (STUN)
• Supports security features inherent to the device. For further
information, see your device documentation.
• Multiple proxy address formats, such as IP address, or Fully Qualified
Domain Name (FQDN)
Call Transfer
(unsupervised) No Yes
Call Hold Yes Yes
Call Forwarding Yes—network
setting Yes
Conference call No Yes (MCS 5100 only)
Last Number Redial Yes Yes
Table 1: MCC 3100 for Windows Mobile features (Part 2 of 2)
Call feature Cell network WiFi network

Introduction
14
• Enhanced power management functionality, which extends battery
life
• Basic Bluetooth connectivity for cellular and WiFi calls; advanced
support varies by headset and mobile device
Requirements
The MCC 3100 for Windows Mobile requires the following devices:
• Mobile device handsets that support one of the following network
connection modes:
— WiFi network connectivity for WiFi mode
— WiFi and CDMA network connectivity for WiFi/CDMA mode
— WiFi and GSM network connectivity for WiFi/GSM mode
• Any type of wireless access point located in the enterprise, at home,
or in a public hot spot.
• Nortel Communication Server programmed with a SIP account for
each WiFi user.
Supported platforms
Table 2 shows supported hardware, operating systems, and network
connections.
Table 2: Supported platforms (Part 1 of 2)
Dual mode device
(OEM) Operating system
HP iPAQ hw69xx Windows Mobile 5.0
HTC Apache
(UTStarcom 6700) Windows Mobile 5.0
HTC Universal Windows Mobile 5.0
HTC TyTN Windows Mobile 5.0

Introduction
15
Original Equipment Manufacturer (OEM) names are provided. Local
carriers can sell the same devices under different names.
IMPORTANT!
You must use handsfree operation or a headset to
make or receive WiFi calls on all supported mobile
devices except HTC TnTN.
Table 2: Supported platforms (Part 2 of 2)
Dual mode device
(OEM) Operating system

Introduction
16

Software installation
17
Software installation
This section describes how to install, upgrade, and uninstall the Nortel
Mobile Communication Client (MCC) 3100 for Windows Mobile on a
mobile device.
Before you install the MCC 3100 for Windows Mobile software, ensure
that you use a Universal Serial Bus (USB) cable to connect the mobile to
the PC. Use Microsoft ActiveSync 4.1 or later to install, upgrade, and
uninstall the MCC 3100 Windows Mobile software. Start ActiveSync and
synchronize the date and time between the mobile device and the PC. If
you do not synchronize the devices, the installation fails because the
product license is not configured for the current date and time.
Although this section describes how to use Microsoft ActiveSync to install
the MCC 3100 for Windows Mobile software, you can also use infrared or
Bluetooth wireless technology.
Installing the MCC 3100 for Windows
Mobile software
Prior to installation, obtain MCC3100-WM-VPN.exe from your system
administrator.
1. Copy MCC3100-WM-VPN.exe to a folder on your computer.
2. Use a USB cable to connect the mobile device to your computer.
3. Start Microsoft ActiveSync.
4. Double-click MCC3100-WM-VPN.exe.
5. Click Run.
The Choose Setup Language window appears. See Figure 2 on
page 18.

Software installation
18
Figure 2: Choose Setup Language window
6. Choose the setup language, then click OK.
The License Agreement window appears. See Figure 3 on page 18.
Figure 3: License agreement window
7. If you agree with the terms of the License Agreement, select the
appropriate button and click Next.
The Welcome to the InstallShield Wizard for Nortel Mobile
Communication Client window appears.
8. Click Next.
9. The Customer Information dialog box appears. See Figure 4 on
page 19.

Software installation
19
Figure 4:
Customer information
10. Enter your User Name and Company Name.
11. Click Next.
Choose a folder to install the files on your PC. See Figure 5 on
page 20.

Software installation
20
Figure 5: Choose Destination Location window
12. Click Next.
The Ready to Install the Program window opens. See Figure 6 on
page 20.
Figure 6: Ready to Install the Program window