Nortel 1000 Con?guration guide Instruction Manual

Nortel Application Gateway 1000
Nortel Application Gateway 1000 Release 6.0
Application Gateway Release Notes
Release Notes
Document Number: NN42360-400
Document Release: Standard 1.3
Date: June 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility for their applications of any products
specified in this document. The information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
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Application Gateway Release Notes
Contents
New Features In Release 6.0 1
Voice Office Application Suite Enhancements 1
Increased Application Support for Nortel IP Phones 2
Voice Office Language Support 2
Broadcast Server Improvements 3
Broadcasts and Pages Across Multiple Application Gateways 3
Improved Support for Directories in CSV Format 4
Open XML API for Developing Automated Alerting
Applications 4
“Click-to-Call” with the New PC-Based Smart Agent 5
Guest Services 6
Improved Application Gateway Logging 7
Voice Office Application Suite Overview 7
Application Gateway Capacity 8
Transformed Applications 8
Important Security Information 9
Network and Configuration Requirements 10
Customer Network Quality Level 10
Minimum Requirements for IP Phones 10
Deployment and Operation Notes 10
Licensing of IP Phones 1120E, 1140E, and 2007 10
IP Phone 2007 XAS/GXAS Mode Impact on Licensing 11
General 12
Visual Voicemail 14
Zone Paging 14
Broadcast Server 15
Known Issues 16
Voice Office Application Suite 16
Broadcast Server 17
Express Directory 18
Smart Agent 19
Visual Voicemail 20
Zone Paging 21

Contents
Application Gateway Release Notes
iv
Guest Services 22
Application Gateway 22
Issues Fixed in this Release 23
Design Studio Usage Notes 25
Unsupported Software Features 25
Transformation Issues 25
User Interface and Operation Issues 26
Additional Documentation 28
Contacting Support 28

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The Nortel Application Gateway 1000 delivers business applications to
Internet-enabled IP telephones and wireless devices. It is an open,
standards-based network platform that supports simultaneous voice and
data services and customizes these services to run on a broad range of
devices. The Application Gateway is designed to reside virtually
anywhere in the enterprise network. IP telephones are programmed to
access the Application Gateway for applications. The Application
Gateway is programmed to access the source applications and securely
deliver them to IP telephones.
New Features In Release 6.0
Application Gateway Release 6.0 includes the following new features and
capabilities:
•Increased Application Support for Nortel IP Phones, page 2
•Voice Office Language Support, page 2
•Broadcast Server Improvements, page 3
•Broadcasts and Pages Across Multiple Application Gateways, page 3
•Improved Support for Directories in CSV Format, page 4
•Open XML API for Developing Automated Alerting Applications,
page 4
•“Click-to-Call” with the New PC-Based Smart Agent, page 5
•Guest Services, page 6
•Improved Application Gateway Logging, page 7
Voice Office Application Suite Enhancements
Release 6.0 provides an improved experience for IP phone users and
provides built-in support for broadcasting and paging across multiple
Application Gateways. This release also provides an open XML API that
developers can use to send automated alerts from a third-party
application to IP phone users.

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Increased Application Support for Nortel IP Phones
•The Voice Office Application Suite and transformed applications are
now available for Nortel IP Phones 1120E and 1140E, as well as the
Nortel IP Phones 2007, 2004, 2002, and 2001. Firmware requirements
and availability are as follows:
•All supported IP phones receive broadcast alerts.
•All supported IP phones receive pages; most phones can send pages.
For details on phone support, refer to the Pre-Installation Checklist.
Voice Office Language Support
•The phone user interface for all Voice Office applications is now also
available in the following languages:
French, German, Italian, Portuguese (Brazilian), Spanish
Nortel IP Phones Required Firmware Planned Early Availability
2007 C2A March 6
2004, 2002, 2001 D9G March 6
1140E, 1120E C1D March 13

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•The language for the Voice Office interface is set through the IP Phone
UI Language menu on the Operation > General page of the
Administration Tool.
•All phone user quick reference guides are translated into the
supported languages.
Broadcast Server Improvements
•The Voice Office menu includes an Alerts entry that provides access to
a list of the active broadcast alerts. The Application Gateway
automatically updates the list as alerts expire or are removed by the
sender.
Note If you use the Application Gateway Administration Tool to remove the
Alerts entry from the Voice Office menu, Broadcast Server operation is
disabled.
•Broadcast Server supports three alert priorities:
– Emergency: Immediately take over the phone screen and audio.
– Normal: Pushed to a phone when it is idle.
– Background: Pushed directly to the Alerts list in the Voice Office
menu.
•Broadcast Server now supports Unicode so that alerts can be
composed and broadcast in any language.
•Broadcast Server architecture improvements reduce latency in
message scheduling and improve overall broadcast performance.
Broadcasts and Pages Across Multiple Application Gateways
•Sites wanting to broadcast and page across more than 500 IP phones
can now group Application Gateways into a cluster.
•A cluster enables the IP phones to send alerts and pages to distribution
lists and zones that include phones from all Application Gateways in
the cluster.
•The same Broadcast Server is configured for each Application
Gateway in the cluster.

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For information on creating a cluster, refer to Chapter 3 of the Application
Gateway Administration Guide. For information how a cluster impacts push
operations, refer to the Voice Office Application Suite Configuration Guide.
Improved Support for Directories in CSV Format
Express Directory now supports up to three telephone numbers specified
in a CSV-formatted directory. You can use the Operation > Voice Office >
Directory page to provide a label to be displayed with each telephone
number. You can also use the Directory page to indicate whether directory
searches are to be based on first name, last name, or both first and last
name.
Refer to the online Help or the Voice Office Application Suite Configuration
Guide for CSV file requirements.
Open XML API for Developing Automated Alerting Applications
•You can now use the same Push XML API that Broadcast Server uses
to communicate with the Application Gateway to send alerts from
other applications to IP phones.

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•Alerting applications could send information such as call center
statistics, sales updates, or automated IT alerts to IP phones.
•The alerting application communicates with the Application Gateway
over HTTP using XML strings.
•The XML API supports the composition, prioritization, scheduling,
and distribution of alerts, as well as the maintenance of distribution
lists.
•An alert can include a title, image, text, soft keys, and audio. The soft
keys can dial a number or display a Web URL.
For details about the XML API, refer to Appendix A of the Broadcast Server
User Guide.
“Click-to-Call” with the New PC-Based Smart Agent
•The newest addition to the Voice Office Application Suite is Smart
Agent, which enables a Windows PC user connected to an Application
Gateway to dial a number by clicking it in the following applications:
– Internet Explorer 6.0 and higher
To initiate a call, Smart Agent users click phone numbers that
appear on Web pages. Web page controls, such as buttons and link
text, can also be customized to dial a number when clicked.
– Outlook 2000/2003/XP, Outlook Express 6.0, Eudora 6.2
To initiate a call, Smart Agent users click phone numbers that
appear in HTML or text email messages received after the user
installed Smart Agent.
•Works seamlessly with your call server configuration.

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•Provides user authentication against a configured LDAP source. Users
can also be created locally to supplement the LDAP source.
•Is configured through the same Administration Tool as the
Application Gateway.
•Enables you to specify the prefix to be dialed for outside calls, as well
as the show/hide Caller ID prefixes for your area.
•Can be integrated with custom Web applications by adding a
JavaScript onClick () event to Web page elements such as link text,
buttons, images, and asp.net controls.
•Automatically installs when a user visits a Web URL provided by the
administrator.
•Automatically updates when it connects to the Application Gateway
and a new version is available.
•Communicates securely with the Application Gateway over SSL.
•Works with IPSec and SSL VPN clients, including the Citrix Access
Gateway.
•Provides the phone user a log of the calls initiated through Smart
Agent.
Note Smart Agent currently does not support telephone numbers in
International Direct Distance Dialing (IDDD) format. We plan to support
that feature in the next release.
For details about Smart Agent, refer to the Smart Agent Configuration Guide
and the online Help available from the Smart Agent application.
Guest Services
•Displays custom advertising and information services on Nortel IP
Phone 2007.
•Manages the applications displayed on the phones, including rotating
slideshows and speed-dial buttons. You can configure each slideshow
image and button to either dial a telephone number or link a user to a
related Web page or application.
•Provided in two packages:
– The Guest Services Silver Package includes a full-screen slideshow
and/or button panel, with built-in navigation.