Nortel 9110 Instruction Manual

Remote Gateway 911x Series
Installation and Administration Guide
Product release 1.6 Standard 3.0 June 2005
555-8421-220

Remote Gateway 911x Series
Installation and Administration Guide
Product release: 1.6
Publication number: 555-8421-220
Document release: Standard 3.0
Date: June 2005
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication
Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. CallParrot is a trademark of TelStrat
International, Ltd. Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation.

Publication history
June 2005 This is the Standard 3.0 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.6 of the
Remote Gateway 911x series unit.
January 2005 This is the Standard 2.1 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Remote Gateway 911x series unit.
July 2004 This is the Standard 2.0 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Remote Gateway 911x series unit.
October 2001 This is the Standard 1.1 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for the product release 1.3 of the
Remote Gateway 911x series unit.
September 2001 This is the Standard 1.0 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.3.0 of the
Remote Gateway 911x series unit.

vi Remote Gateway 911x Series Installation and Administration Guide
Publication history Standard 3.0

Remote Gateway 911x Series Installation and Administration Guide vii
Contents
About this document xv
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx
PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
1Remote Gateway 911x Series description 1
Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Remote Gateway 9110 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Voice over IP technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configuration - device and software . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Remote Gateway 911x series unit LED indicators. . . . . . . . . . . . . . . . . 5
Remote Gateway 911x series unit LED indicator
display diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Remote Gateway 9110 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Universal power supply support - Remote Gateway 9110 unit . . . . . . . 8
Universal power supply support - Remote Gateway 9115 unit . . . . . . . 9
Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

viii Remote Gateway 911x Series Installation and Administration Guide
Contents Standard 3.0
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
PSTN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
QoS Transitioning Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How Remote Gateway 911x series units work. . . . . . . . . . . . . . . . . . . . . . . . 13
Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Locally controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
QoS Transitioning Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call scenario 1: host-controlled—corporate internal call . . . . . . . . . 16
Call scenario 2: host-controlled—corporate external call . . . . . . . . . 18
Call scenario 3: locally controlled mode—local call . . . . . . . . . . . . . 20
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
No security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
M2000 series (European models M3310 and M3820) and
M39xx series digital telephone set model and
accessory compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
M39xx series digital telephone set accessory compatibility . . . . . . . . 26
Required footstand for Remote Gateway 9110 units . . . . . . . . . . . . . . 26
Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 27
Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 28
Communications system and software requirements . . . . . . . . . . . . . . 29
Supported Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
How QoS transitioning technology works . . . . . . . . . . . . . . . . . . . . . . 30
Call timers (permanent and call on demand) . . . . . . . . . . . . . . . . . . . . . . . . . 31
Minimum call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Idle timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
How the timers work to control PSTN costs . . . . . . . . . . . . . . . . . . . . 32
Local calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Local calls through PSTN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . . . . . . 36

Remote Gateway 911x Series Installation and Administration Guide ix
June 2005 Contents
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2Planning for installation 39
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cables included with the Remote Gateway 9110 unit . . . . . . . . . . . . . 42
Cables included with the Remote Gateway 9115 unit . . . . . . . . . . . . . 42
Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 44
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Optivity Telephony Manager and Configuration Manager . . . . . . . . . 45
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Determining DHCP assigned IP addresses . . . . . . . . . . . . . . . . . . . . . 46
QoS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . . . . 48
IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
PSTN deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
QoS transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Local PSTN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Sharing a PSTN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3Installing the Remote Gateway 911x series unit 55
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Required hardware and software tools . . . . . . . . . . . . . . . . . . . . . . . . 57
Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 57

x Remote Gateway 911x Series Installation and Administration Guide
Contents Standard 3.0
Installing the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . . . . . . . . . 58
Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 58
Inserting the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . . . . 59
Installing ferrite beads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Connecting the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . . 62
Powering up the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . 63
Installing the Remote Gateway 9115 unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Installing the Remote Gateway 9115 unit on a desk . . . . . . . . . . . . . . 64
Installing the Remote Gateway 9115 unit on the wall . . . . . . . . . . . . . 64
Connecting the Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . . 67
Connecting the Remote Gateway 9115 unit to the network . . . . . . . . . 68
Powering up the Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . 69
Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4Configuring the 911x unit using the
telephone menu 71
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Information you need to know before configuring. . . . . . . . . . . . . . . . 72
Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Backing up while in the telephone menu . . . . . . . . . . . . . . . . . . . . . . . 73
Exiting the system using the Release key . . . . . . . . . . . . . . . . . . . . . . . 74
Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
5Changing configuration settings using
Configuration Manager 105
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Remote Gateway 911x series unit system configuration . . . . . . . . . . . . . . . 107
Emergency service programmability . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Configuring the RLC connection information . . . . . . . . . . . . . . . . . . 124
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133