Nortel 9110 Instruction Manual

Remote Gateway 911x Series
Installation and Administration Guide
Product release 1.6 Standard 3.0 June 2005
555-8421-220

Remote Gateway 911x Series
Installation and Administration Guide
Product release: 1.6
Publication number: 555-8421-220
Document release: Standard 3.0
Date: June 2005
Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the
right to make changes to equipment design or program components, as progress in engineering,
manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication
Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. CallParrot is a trademark of TelStrat
International, Ltd. Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation.

Publication history
June 2005 This is the Standard 3.0 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.6 of the
Remote Gateway 911x series unit.
January 2005 This is the Standard 2.1 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Remote Gateway 911x series unit.
July 2004 This is the Standard 2.0 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.5 of the
Remote Gateway 911x series unit.
October 2001 This is the Standard 1.1 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for the product release 1.3 of the
Remote Gateway 911x series unit.
September 2001 This is the Standard 1.0 issue of the Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-
8421-220). This document provides product descriptions,
planning, installation, configuration, administration, and
troubleshooting information for product release 1.3.0 of the
Remote Gateway 911x series unit.

vi Remote Gateway 911x Series Installation and Administration Guide
Publication history Standard 3.0

Remote Gateway 911x Series Installation and Administration Guide vii
Contents
About this document xv
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx
PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
1Remote Gateway 911x Series description 1
Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Remote Gateway 9110 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Voice over IP technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configuration - device and software . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Remote Gateway 911x series unit LED indicators. . . . . . . . . . . . . . . . . 5
Remote Gateway 911x series unit LED indicator
display diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Remote Gateway 9110 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Universal power supply support - Remote Gateway 9110 unit . . . . . . . 8
Universal power supply support - Remote Gateway 9115 unit . . . . . . . 9
Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

viii Remote Gateway 911x Series Installation and Administration Guide
Contents Standard 3.0
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
PSTN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
QoS Transitioning Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How Remote Gateway 911x series units work. . . . . . . . . . . . . . . . . . . . . . . . 13
Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Locally controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
QoS Transitioning Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call scenario 1: host-controlled—corporate internal call . . . . . . . . . 16
Call scenario 2: host-controlled—corporate external call . . . . . . . . . 18
Call scenario 3: locally controlled mode—local call . . . . . . . . . . . . . 20
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
No security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
M2000 series (European models M3310 and M3820) and
M39xx series digital telephone set model and
accessory compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
M39xx series digital telephone set accessory compatibility . . . . . . . . 26
Required footstand for Remote Gateway 9110 units . . . . . . . . . . . . . . 26
Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 27
Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 28
Communications system and software requirements . . . . . . . . . . . . . . 29
Supported Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
How QoS transitioning technology works . . . . . . . . . . . . . . . . . . . . . . 30
Call timers (permanent and call on demand) . . . . . . . . . . . . . . . . . . . . . . . . . 31
Minimum call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Idle timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
How the timers work to control PSTN costs . . . . . . . . . . . . . . . . . . . . 32
Local calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Local calls through PSTN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . . . . . . 36

Remote Gateway 911x Series Installation and Administration Guide ix
June 2005 Contents
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2Planning for installation 39
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cables included with the Remote Gateway 9110 unit . . . . . . . . . . . . . 42
Cables included with the Remote Gateway 9115 unit . . . . . . . . . . . . . 42
Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 44
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Optivity Telephony Manager and Configuration Manager . . . . . . . . . 45
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Determining DHCP assigned IP addresses . . . . . . . . . . . . . . . . . . . . . 46
QoS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . . . . 48
IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
PSTN deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
QoS transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Local PSTN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Sharing a PSTN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3Installing the Remote Gateway 911x series unit 55
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Required hardware and software tools . . . . . . . . . . . . . . . . . . . . . . . . 57
Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 57

x Remote Gateway 911x Series Installation and Administration Guide
Contents Standard 3.0
Installing the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . . . . . . . . . 58
Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 58
Inserting the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . . . . 59
Installing ferrite beads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Connecting the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . . 62
Powering up the Remote Gateway 9110 circuit card. . . . . . . . . . . . . . 63
Installing the Remote Gateway 9115 unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Installing the Remote Gateway 9115 unit on a desk . . . . . . . . . . . . . . 64
Installing the Remote Gateway 9115 unit on the wall . . . . . . . . . . . . . 64
Connecting the Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . . 67
Connecting the Remote Gateway 9115 unit to the network . . . . . . . . . 68
Powering up the Remote Gateway 9115 unit . . . . . . . . . . . . . . . . . . . . 69
Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
4Configuring the 911x unit using the
telephone menu 71
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Information you need to know before configuring. . . . . . . . . . . . . . . . 72
Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Backing up while in the telephone menu . . . . . . . . . . . . . . . . . . . . . . . 73
Exiting the system using the Release key . . . . . . . . . . . . . . . . . . . . . . . 74
Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
5Changing configuration settings using
Configuration Manager 105
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Remote Gateway 911x series unit system configuration . . . . . . . . . . . . . . . 107
Emergency service programmability . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Configuring the RLC connection information . . . . . . . . . . . . . . . . . . 124
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Remote Gateway 911x Series Installation and Administration Guide xi
June 2005 Contents
6Using the digital telephone 135
Modes of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Host-controlled modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Locally controlled mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Relationship between host-controlled and
locally controlled modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Online mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Offline mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Why offline mode is important . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
What controls the online and offline modes. . . . . . . . . . . . . . . . . . . . 138
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Placing a host-controlled call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Placing an outgoing locally controlled call. . . . . . . . . . . . . . . . . . . . 140
Calling another station at your site—locally controlled mode . . . . . 141
Calling another station at your site—host-controlled mode . . . . . . . 141
Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Host-controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Locally controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . 142
PSTN line usage and the local calling indicator . . . . . . . . . . . . . . . . 143
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Message descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Emergency service calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Going online and offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Using the SPRE code to place your unit in online mode . . . . . . . . . . 151
Using the SPRE code to place your unit in offline mode. . . . . . . . . . 151
Overriding an automatic offline event from the host PBX. . . . . . . . . 152
On-Demand and Permanent Allocation to
Remote Gateway 911x series units . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

xii Remote Gateway 911x Series Installation and Administration Guide
Contents Standard 3.0
7Administration 153
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Changing the Configuration Manager password . . . . . . . . . . . . . . . 155
Changing the Remote Gateway 911x series unit’s password . . . . . . . 156
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Storing backup configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Creating the backup file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Uploading a configuration file over the IP network . . . . . . . . . . . . . 161
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Changing the number of display logs retained by the
Remote Gateway 911x series unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Clear logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Trunk Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Caller Information Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 178
Ethernet Interface Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Verifying the firmware and software version . . . . . . . . . . . . . . . . . . . . . . . . 192
Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Verifying the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Determining the current firmware and software versions . . . . . . . . . 193
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 195
Performing the extraction using Windows . . . . . . . . . . . . . . . . . . . . . 195
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 198
About firmware upgrades and configuration files . . . . . . . . . . . . . . . 198
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Upgrading the Remote Gateway 911x series unit firmware . . . . . . . 199
Automatic or scheduled firmware upgrade . . . . . . . . . . . . . . . . . . . . 201
Self-contained firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
When to perform a restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Remote Gateway 911x Series Installation and Administration Guide xiii
June 2005 Contents
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 207
8Troubleshooting 209
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 210
Remote Gateway 911x series unit LED indicators. . . . . . . . . . . . . . . . . . . . 212
Digital telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
System descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Using Configuration Manager’s PING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 225
Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Performing syslog testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
APlanning forms 233
Remote Gateway 911x series Network Connections . . . . . . . . . . . . . . . . . . 234
Remote Gateway 911x series
Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . . . . . . . . . . 235
Remote Gateway 911x series telephone menu—Configuration Values. . . . 236
BConnection pin-out tables 239
RJ-45 Ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
RJ-11 Analog telephone line connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Admin (serial) connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

xiv Remote Gateway 911x Series Installation and Administration Guide
Contents Standard 3.0
CEquipment attachment notices 245
Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Ringer Equivalence Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
DSafety and regulatory information 249
International safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Underwriters Laboratory (UL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Australia/New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Canadian Standards Association (CSA) . . . . . . . . . . . . . . . . . . . . . . 250
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Other Countries Deviations Assessed . . . . . . . . . . . . . . . . . . . . . . . . 250
Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
FCC requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Telephone network plug and jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Ringer Equivalence Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Equipment harmful to the telephone network . . . . . . . . . . . . . . . . . . 254
Party lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Fields index 285
Index 289

Remote Gateway 911x Series Installation and Administration Guide xv
Preface
About this document
In this preface
About this guide xvi
Product overview xvii
Skills you need xviii
Conventions used in this guide xx
Related information products xxii

xvi Remote Gateway 911x Series Installation and Administration Guide
About this document Standard 3.0
About this guide
The Remote Gateway 911x Series Installation and Administration Guide
(NTP 555-8421-220) is for telecom and data network managers and
administrators who plan, install, and manage corporate telecommunications and
data networks. This guide contains the following information:
detailed descriptions of the Remote Gateway 911x series units
procedures necessary to install, configure, and manage Remote Gateway
911x series units in a remote or branch office
suggested troubleshooting procedures for addressing possible problems
This guide assumes that you are familiar with the following:
basic telecommunications terminology
basic networking terminology
PC terminology and operation (specifically, Windows 95, 98, NT
Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP
[Professional and Home Edition])
Nortel PBX terminology, functionality, and administration
How to use this guide
This guide provides step by step procedures for installing, configuring, and
managing the Remote Gateway 911x series unit as a part of your remote services
network. Review this guide before beginning Remote Gateway 911x series unit
installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and
configuring your hardware in the order that they are presented in this guide. This
helps you to achieve a successful, trouble-free installation.

Remote Gateway 911x Series Installation and Administration Guide xvii
June 2005 About this document
Product overview
Nortel proudly presents the Remote Gateway 911x series of remote
telecommunications and data networking equipment. The Remote Gateway 911x
Series Installation and Administration Guide (NTP 555-8421-220) provides
information on configuring and maintaining your Remote Gateway 911x series
unit.
The Remote Gateway 911x series unit allows your remote site to access a Reach
Line Card (RLC) installed in the host PBX. A properly completed installation
supplies your remote location with the full functionality of your host PBX and a
connection to the corporate data network.
To identify and locate documentation for the other elements of your Remote
Gateway 9100 Series network, refer to “Related information products” on page
xxii.

xviii Remote Gateway 911x Series Installation and Administration Guide
About this document Standard 3.0
Skills you need
Knowledge of, or experience with, the following PC concepts as appropriate to
your network is helpful when administering a Remote Gateway 911x series unit:
Microsoft Windows
software installation
network configuration
Nortel product knowledge
Knowledge of, or experience with, the following Nortel products and concepts:
basic administration of a Meridian 1, Communication Server 1000S
(CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set
and XDLC configuration)
characteristics and principles of XDLC operation
PBX data calls
Telecommunications knowledge
Knowledge of, or experience with, the following aspects of telecommunications:
digital telephone set configuration
ISDN PRI configuration
trunk configuration
PBX configuration
PBX maintenance (SDI operation)
knowledge of RS-232 signaling

Remote Gateway 911x Series Installation and Administration Guide xix
June 2005 About this document
Data networking knowledge
Knowledge of, or experience with, the following aspects of data networking:
data link (Layer 2 of the OSI model)
— IP protocol
— routing
network (Layer 3 of the OSI model)
— addressing
— traffic analysis and provisioning
— configuration
Voice over IP concepts

xx Remote Gateway 911x Series Installation and Administration Guide
About this document Standard 3.0
Conventions used in this guide
This section describes the symbols and text conventions used in this guide.
Precautionary messages
Note: A “Note” describes the secondary results of procedures or commands, or
special conditions that require you to use a procedure or command.
Instructions for selecting menu options
To simplify the instructions for selecting menu options, this guide abbreviates
the selection path. For example, if you must choose Telnet from the Logon Unit
menu, under the Connect menu, this guide uses the following style:
From the menu, choose Connect →Logon Unit →Telnet.
Instructions for displaying property sheets
To simplify the procedures for accessing property sheets throughout this guide,
the instructions for displaying a particular property sheet are summarized in a
“Getting there” statement.
The procedure for displaying the screen that you need depends on if you are:
performing an online configuration (connected to a node by Telnet)
performing an offline configuration (not connected to a node)
ATTENTION! Provides information essential to the completion of a task.
.
CAUTION
Risk of data loss or equipment damage
Cautions you against unsafe practices or potential hazards, such as
equipment damage, service interruption, or loss of data.