Nortel 1140E User manual

Nortel Communication Server 1000
IP Phone 1140E
User Guide
Title page

Revision history
3
Revision history
September 2005
Preliminary 0.20. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.

Revision history
4

Contents
5
Contents
About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 23
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 26
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the components of the phone . . . . . . . . . . . . . . . 27
Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 33
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 36
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 37
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 38
Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 38
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 39
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 40
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 46
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 47

Contents
6
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring the name display format . . . . . . . . . . . . . . . . 50
Configuring options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Changing display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Changing preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Viewing network configuration . . . . . . . . . . . . . . . . . . . . . . . . 55
Using network diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . 55
Viewing Ethernet statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Viewing IP networks statistics . . . . . . . . . . . . . . . . . . . . . . . . 55
Viewing network configuration information . . . . . . . . . . . . . . . 55
Viewing USB device information . . . . . . . . . . . . . . . . . . . . . . 55
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 60
Making a call using the Corporate Directory . . . . . . . . . . 61
Making a call using the Personal Directory . . . . . . . . . . . 62
Making a call using the Callers List . . . . . . . . . . . . . . . . . 63
Making a call using the Redial List . . . . . . . . . . . . . . . . . . 64
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Contents
7
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 75
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 79
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Talking with more than one person . . . . . . . . . . . . . . . . . . 91
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . . 93
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 96
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Contents
8
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using Call Page Connect to make an announcement . . . . . . 98
Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 99
Charging a call or charging a forced call . . . . . . . . . . . . . . . 100
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 104
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 110
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 110
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 119
Using Virtual Office on your Remote telephone . . . . . . . 120
Using Virtual Office on your Office telephone . . . . . . . . 122
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 124
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 125
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 128
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 129
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 130
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 130
Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 132

Contents
9
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Accessing External Server Applications . . . . . . . . . . . . . 137
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 138
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Regulatory and safety information . . . . . . . . . . . . . . . . . . 143
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Contents
10

About the Nortel IP Phone 1140E
11
About the Nortel IP Phone 1140E
Your Nortel IP Phone 1140E brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Note: In this guide, user-defined feature key labels are displayed
beside the keys, and soft key labels are displayed directly above the
keys.
Note: Figure 1 shows user-defined feature keys and soft keys.
Figure 1: User-defined feature keys and soft keys
Basic features
Your IP Phone 1140E supports the following features:
• six user-defined feature keys with labels and indicators
• four soft keys
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User-defined feature keys
Soft keys
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About the Nortel IP Phone 1140E
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Note: Some IP Phone 1140E phones are not configured to support
soft key functionality. Consult your system administrator.
• graphical, high-resolution LCD display, backlit, with adjustable
contrast
• high-quality speaker phone
• volume control keys for adjusting ringer, speaker, handset, and
headset volume
• six specialized feature keys:
—Quit
— Directory
— Message/Inbox
— Shift/Outbox
— Services
—Copy
• six call-processing fixed keys:
—Mute
— Handsfree
— Goodbye
— Expand to PC
— Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with On/Off key
• USB port to support keyboard or mouse
Note: Powered downstream 1.1-complaint USB hubs are supported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
• automatic network configuration
• hearing aid compatibility

About the Nortel IP Phone 1140E
13
Figure 2 shows the IP Phone 1140E.
Figure 2: IP Phone 1140E
Telephone controls
Note: Some IP Phone 1140E phones are equipped with optional key
caps. Text in parentheses indicates labels appearing on the key caps,
for example, (Services).
Soft keys are located below the display
area. The LCD label above each key
changes based on the active feature.
Handset
User-defined feature keys
High-resolution
graphical display screen
Navigation keys
Services key
Copy key
Quit key
Shift/Outbox key
Message/Inbox key
Directory key
Hold key
Expand to PC key
Headset key
Goodbye key
Volume control
Mute key
Handsfree key
Dialpad
Soft keys
Speaker
Message waiting indicator
Data message waiting indicator*
*Note: If supported by your server, the data message waiting indicator provides a data alert.
Contact your system administrator to see if this is available for you.
Fwd

About the Nortel IP Phone 1140E
14
When a triangle appears before a soft key
label, the feature is active.
Press the More.. key to access the next
layer of soft keys (self-labeled).
The keys on either side of the LCD display
area are user-defined feature keys, with
labels on the LCD. These keys also function
as line (DN) keys.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Fwd
More..
AutoAns Z

About the Nortel IP Phone 1140E
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Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones.
Note: The Mute LED indicator, located
on the Mute key, flashes to indicate that
the microphone is muted.
Press the Handsfree key to activate
handsfree.
Note: The Handsfree LED indicator,
located on the Handsfree key, lights to
indicate when handsfree is active.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use the Send/Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
Note: In many menus, you can use the
Send/Enter key instead of the Select
soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
(Mute)
(Handsfree)
(Hold)

About the Nortel IP Phone 1140E
16
Use the Expand to PC key to access
external server applications
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator,
located on the Headset key, lights to
indicate that the headset is in use.
Use the Goodbye key to terminate an active
call.
When a message is waiting, the orange
Message waiting indicator flashes. Also,
this indicator flashes when the set ringer is
on.
When a data-related message, such as an
instant message, is received, the blue Data
message waiting indicator flashes. Also,
this indicator flashes when a contact has
come online.
Note: This function requires server
support and, therefore, is not available
on all phones; consult your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
(Expand to PC)
(Headset)
(Goodbye)
(Copy)

About the Nortel IP Phone 1140E
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Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
• Password Admin:
— Station Control Password
Note: The Password Admin menu is
not available on all IP Phone 1140E
phones. Consult your system
administrator.
• Display Network Diagnostics Utilities
Note: Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
(Services)

About the Nortel IP Phone 1140E
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(continued)
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Press the Services key to exit from any
menu or menu item.
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
• Display Settings
• Preferences
• Network Configuration
• Network Diagnostics Tools
• Ethernet Statistics
• IP Network Statistics
• IP Set and DHCP Information
• USB Devices
Press the Services key to exit from any
menu or menu item.
Press the Stop key to end an active
application. Pressing the Stop key does not
affect the status of calls currently on your
telephone.
The Shift/Outbox key has no function at this
time.
(Services)
(Services)
(Services)
(Stop)
(Outbox)

About the Nortel IP Phone 1140E
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Telephone display
Your IP Phone 1140E has three display areas:
• The upper display area provides line and feature key status.
• The middle display area contains single-line information for items
such as caller number, caller name, feature prompt strings, user-
entered digits, date and time information, and telephone information.
• The lower display area provides feature soft key label information.
Figure 3 shows an idle LCD screen.
Figure 3: IP Phone 1140E LCD screen
Press the Message/Inbox key to access
your voice mailbox.
Press the Directory key to access directory
services.
(Inbox)
(Directory)
Upper display area
User-defined
feature key labels
Lower display area
Soft key labels
Middle display area
Date/time display
Call party information
Feature status information
Options information
Directories information
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Call features and Flexible Feature Codes
Some features are not available on all telephones. Call features and
Flexible Feature Codes (FFCs) must be assigned to your telephone and
supported by system software. Contact your system administrator to
configure these features and codes on your telephone.
Security features
Your Station Control Password (SCPW) enables the following security
features:
• Electronic Lock to prevent others from making calls from your
telephone
• password-protected telephone features (for example, Personal
Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.
To change your SCPW:
1. Press the Services key.
2. Press the Up/Down keys to scroll and
highlight Password Admin.
3. Press the Select soft key.
(Services)
Select