Nortel 1140E User manual

Nortel VoIP Quick Reference
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Quick Reference Guide
Nortel 1140E
Topics
Objectives ................................................................................................0-2
Features of the Nortel 1140E ...................................................................0-3
Log In.......................................................................................................0-5
Auto Login ........................................................................................0-5
Hands-free................................................................................................0-7
Bluetooth ...........................................................................................0-7
Audio Options..........................................................................................0-9
Volume Control.................................................................................0-9
Ring Tone........................................................................................0-10
Directory ................................................................................................0-11
Autodial...........................................................................................0-13
Speed Call .......................................................................................0-14
3-way Conference ..................................................................................0-16
Transfer..................................................................................................0-17
Forward..................................................................................................0-18
Getting Help...........................................................................................0-19

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Objectives
It’s just a phone. Okay, so it’s a little different. It’s a Nortel VoIP
phone. To make things a little easier, this guide will help you through
the basics including:
How to log in
How to set the auto-login
Changing the ring volume
Changing the ring tone
How to store numbers in the Directory
Using it with speakerphone or a headset
Using calling features like 3-Way Conference, Transfer, and Call
Forwarding

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Features of the Nortel 1140E
When you’re on a call, the blue Active Call status lamp lights up. It can be a
visual cue to your coworkers that you’re really on the phone. The red Message
Waiting lamp comes on when you have new voicemail.
The labels for the four soft keys will display on screen and will change based
on the needs of the menu you’re viewing.
The Navigation toggle has four directions, plus a center button. The center
button can be used instead of the OK soft key when choosing a menu item
unless you are at the end of a menu grouping. At the end of the menu
grouping, it will return you to the next level up the menu group like the Cancel
soft key.
The Quit button will take you out to the main menu screen.
The Goodbye key ends your call.
Press the #key twice to redial.

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The network cable should go in to the LAN Ethernet port. To run your
computer from the same network connection, plug your computer’s network
cable into the PC Ethernet port and into the ethernet port on your computer.
This will not slow down your computer’s network connection.
To change the angle of your phone, push the Tilt lever button under the
handset.

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Log In
Unlike a traditional phone where you just plug it in to the wall and it works,
VoIP phones have a few extra steps. Unlike the Cisco VoIP phones, Nortel
VoIP phones require a log in.
Most of the time when you get to the phone, the phone will already be logged
in. If it’s not, just log in using the steps below.
Log In to Nortel 1140E
1. From the Login screen, enter your 10 digit phone number in the
Username field.
2. Press the OK soft key.
3. In the Password field, enter your four digit pass code. The default is
1234.
Note: Officially, IT Services recommends after you log in for the first time
you should change your password to something other than the default.
However, the risks of having the default password are low. The worst
case is that someone could dial out with your phone number displaying
as the caller ID. No charges could be associated to your number
because all phone charges are assigned via your PBN.
Auto Login
The Auto Login feature allows you to log into the network once and remain
logged in. Auto Login automatically logs you back in after recovering from
losing power or disconnecting from the network. Most phones are installed
with the Auto Login feature already activated. If your phone doesn’t have Auto
Login activated, you can activate it using the instructions below.
Activate Auto Login
1. On the display, press the Menu soft key.
2. Press 7(or press the Down navigation key to scroll down the list and
highlight User and press OK).
3. Press 3(or press the Down key to scroll down the list and highlight Auto
Login and press OK).

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4. Use the navigation keys to highlight Enabled.
5. Press OK.
6. Press the Quit key to close the menu.

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Hands-free
There are two ways to go hands-free with this phone. The button labeled
Handsfree is the speakerphone button. Alternately, if you have a corded
headset, you can plug it in to the back of the phone next to the power cord.
Press the Headset button to get a dial tone.
Not all headsets will work with the Nortel 1140E. If your headset does not
function properly, please submit a HelpSU request. The help desk will assist
you with trouble-shooting or ordering a new headset.
Bluetooth
The Nortel 1140E also has the option of pairing with a Bluetooth wireless
headset.
Pairing with a Bluetooth Headset
1. Follow the Bluetooth headset user guide instructions to put the headset in
pairing mode.
2. Press the Services button twice on your phone.
3. Press 1 (or press the center navigation key to select the highlighted #1,
Preferences).
4. Press 3 (or press the Down navigation key to highlight item #3,
Bluetooth Setup and press the center navigation key to select).
5. Press the center navigation key to check the Enable Bluetooth box.
6. Press the Right navigation key to highlight the Use Bluetooth headset
checkbox. Press the center navigation key to check the checkbox.
7. Press the Right navigation key to highlight the Search button and press
the center navigation key to start the search.
System shows Searching… below the line. When search is complete,
Search completed: found device displays.
8. Press the Right navigation key twice to highlight the Pairing button.
System requests your Bluetooth device PIN#.

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9. Refer to your Bluetooth headset user guide for your PIN# and enter that
number. Press the Down navigation key to OK the entry.
System shows Pair completed below the line.
10. Press the Exit soft key.
You may now make calls using the Headset button on your phone or following
the instructions in your Bluetooth headset user guide.

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Audio Options
Volume Control
There are a lot of different volume adjustments available. While the phone is
ringing, you have the option to temporarily change the ringing volume using
the Volume + and Volume - keys. Similarly, when you’re on the phone, you
can use the Volume + and Volume - keys to adjust volume of the
conversation. To make changes to your default volume or to change your ring
tone, use the Audio menu.
Adjust the Volume Using the Audio Menu
1. On the display, press the Menu soft key.
2. Press 2 (or press the Down navigation key to highlight item #2, Audio
and press OK).
3. Press 1 (or highlight #1, Default Volumes and press OK).
4. Use the Up and Down navigation keys to locate/select the object for
which you would like to change the volume and then press OK. Your
choices include:
1. Handset
2. Headset
3. Handsfree (speakerphone)
4. Ringer
5. Buzzer (when a call is coming in on another line)
5. Select either Increase or Decrease using the right and left arrows and
then press OK.
Note: The Ringer menu item has one additional feature. You can test
the volume using the Play soft key. For the other menu items, you may
want to have a friend or office-mate help you test the volume after you
select your new default setting.
6. Press OK.
7. Press the Quit key to close the menu.

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Ring Tone
The Nortel 1140E offers 8 pre-set ring tones. You can choose from these 8 ring
tones, but you can’t use other ring tones at this time.
Change the Ring Pattern
1. On the display, press the Menu soft key.
2. Press 2 (or press the Down navigation key to highlight item #2, Audio
and press OK).
3. Press 1 (or highlight #2, Play Ring Patterns and press OK).
4. Use the Up and Down navigation keys to highlight a ring pattern that you
would like to hear and then press OK.
5. Press 1 (or highlight #1, Play and press OK).
6. Press Cancel to stop the ring pattern from playing.
7. With the list of available ring patterns displayed, use the navigation keys
to highlight the one you would like to use to replace your current ring
pattern.
8. Press OK.
9. Press 3 (or press the Down navigation key to highlight #3, Apply).

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Directory
The Nortel 1140E can store your phone numbers. It is not connected to
StanfordWho and will not be able to search the Stanford Directory in any way,
but you can enter your frequently called numbers in the directory.
The easiest way to store a phone number you made an outgoing call to or
received an incoming call from is by selecting them from the Outbox and
Inbox.
Store an Outgoing Phone Number in Your Directory
1. Press the Shift/Outbox key.
2. Use the Up and Down navigation keys to highlight the call you want to
store.
3. Press OK.
4. Press 2(or use the Down navigation key to highlight item #2, Display
and press OK) to review the information associated with a previously
dialed number.
5. Press 3 (or use the Down navigation key to highlight item #3, Store and
press OK).
6. Use the Store menu to edit the call, if you wish. Use the Up and Down
navigation keys to highlight a menu item and then press OK. After
making your changes, press OK to return to the Store menu. Your
choices include:
#1, Edit Number - use to make changes to the phone
number.
To save a non-Stanford number, use the Up navigation
key to move the cursor to the beginning of the number so
that you can add a 9 (for an outside line). (This step is
required even if you originally dialed 9 when calling the
number.)
#2, Edit Surname - edit the caller's last name by using
the dial pad keys that correspond to the letters in the
name. Press the key multiple times to choose different
letters (example: for an H, press the 4 button twice).

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Note: Some of the numbers in the Outbox may show DD1 or 1or
some other number. This is a circuit designator identifying the group
of circuits connecting to the public switched telephone network. Use
Edit Surname to change this to a more meaningful name.
#3, Edit First Name - edit the caller's first name by using
the dial pad keys that correspond to the letters in the
name.
#4, Feature Key Format - use to select the format in
which you want the call saved.
Use the Right navigation key to scroll through the available
formats.
7. Press 5(or use the Down navigation key to highlight item #5, Save on
the Store menu and press OK.)
System responds “Are you sure?”
8. Press the Yes soft key to store the call in the Directory.
9. Press Quit return to the Outbox.
10. Press Quit to exit the Outbox.
Store an Incoming Phone Number in Your Directory
1. Press the Msg/Inbox key.
2. Use the Up and Down navigation keys to highlight the call you want to
store.
3. Press OK.
4. Press 2(or use the Down navigation key to highlight item #2, Display
and press OK) to review the information associated with a previously
dialed number.
5. Press 3 (or use the Down navigation key to highlight item #3, Store and
press OK).
6. Use the Store menu to edit the call, if you wish. Use the Up and Down
navigation keys to highlight a menu item and then press OK. After
making your changes, press OK to return to the Store menu.
#1, Edit Number - use to make changes to the phone
number.
To save a non-Stanford number, use the Up navigation key
to move the cursor to the beginning of the number so that
you can add a 9 (for an outside line).

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#2, Edit Surname - edit the caller's last name by using
the dial pad keys that correspond to the letters in the
name.
#3, Edit First Name - edit the caller's first name by using
the dial pad keys that correspond to the letters in the
name. Press the key multiple times to choose different
letters (example: for an H, press the 4 button twice).
#4, Feature Key Format - use to select the format in
which you want the call saved.
Use the Left and Right navigation keys to scroll through the
available formats.
7. Press 5(or use the Down navigation key to highlight item #5, Save on
the Store menu and press OK.)
System responds “Are you sure?”
8. Press the Yes soft key to store the call in the Directory.
9. Press Quit return to the Inbox.
10. Press Quit to exit the Inbox.
Autodial
Alternately, Autodial lets you dedicate a Feature key to a specific telephone
number. This lets you to automatically dial one frequently used number by
pressing a single key.
Setting up an Autodial number
1. Start by labeling the Autodial key. On the display, press the Menu soft
key.
2. Press 4(or use the Down navigation key to scroll down the list and
highlight item #4, Feature and press OK).
3. Use the Up and Down navigation keys to highlight an Autodial key.
4. Press OK.
5. With 1. Label highlighted, press OK.
6. At the Enter Label prompt, use the dial pad keys that correspond to the
letters you wish to use. Press the key multiple times to choose different
letters (example: for an H, press the 4 button twice; press 0 for a space).

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7. Press OK when you are finished to save the label.
8. Press the Quit key to close the menu. You will now see the new label on
your Feature keys display.
9. Now, to assign a phone number to that labeled Autodial button, press the
key without lifting the handset.
The arrow indicator next to the Autodial key flashes
10. Dial the 5 digit on-campus telephone number -OR- dial 9 + telephone
number.
11. Press the Autodial key again.
The arrow indicator next to the Autodial key turns off
To dial the number, lift your handset or press the green Headset or Handsfree
button, then press the autodial button you want to dial.
Speed Call
Speed Call allows you to dial frequently called phone numbers by entering a
pre-programmed single-digit entry code.
Program a Speed Dial Number
1. (Do NOT lift your handset.) Press the Speed Call Feature key.
The arrow indicator next to the Speed Call key flashes.
2. Dial the entry code and phone number. Then, press the Speed Call key
again.
Note: An entry code can be any single-digit number from 0 through 9,
allowing you to store up to 10 phone numbers
The arrow indicator next to the Speed Call key goes out. The code and
phone number are stored.
Dial a Programmed Number
1. Lift your handset (or press Handsfree or Headset).
2. Press the Speed Call key and dial the entry code assigned to the
telephone number.
The number is dialed automatically.

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Note: If you want to erase a programmed speed dial number, press the Speed
Call key and dial the entry code that you want to erase (for example, 0) and
then press the #key.

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3-way Conference
This service allows you and two other parties to speak together in a three-party
conference call. No changes to your current telephone service are required and
no operator assistance is needed.
This service is automatically available on all Stanford business telephones.
You can use it 24 hours a day, 7 days a week. The only charges associated
with using the Three Party Conference service are the long distance calling
charges you incur when either of the parties resides outside the local area.
Three Party Conference Procedure
1. Dial the phone number of the first conferee.
After connecting with the first party, ask him/her to "hold."
2. Press the Transfer Feature key.
You hear three beeps followed by dial tone and the first party is placed
on "conference hold."
3. Dial the phone number of the next conferee.
Wait for the party to answer and you can announce the call privately
(that is, the first party cannot hear you).
4. Press the Transfer Feature key.
All parties are connected to the conference call.
Note:
When dialing an off-campus conferee, remember to dial “9” for an outside
line before dialing the phone number. If, after dialing the phone number,
you hear three beeps followed by dial tone, the call is billable. You must
enter your PBN before the Stanford system processes the call.
Either party you have connected to the conference call can disconnect at
any time by hanging up. If you disconnect, the connection between the
other two parties is also terminated unless one party is on a phone
connected to the Stanford system. In the latter case, any continuing
charges for long distance calls are still billed to your PBN since you
originated the call.
If you receive a busy signal or no answer when calling the second party,
press Transfer twice to reconnect to the first party. If someone answers
the call but does not want to participate in the conference, wait for that
party to hang up. Then press the Line key. You are reconnected to the first
party.

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Transfer
Transfer allows you to transfer a call from your phone to any other phone on
the Stanford system.
Transfer a Call
1. Press the Transfer Feature key.
You hear three beeps followed by dial tone and the call is placed "on
hold." The arrow indicator next to the Transfer key is solid and the
arrow indicator next to the Line key flashes.
2. Dial the 5-digit phone number to which to transfer the call. Wait for the
party to answer and you can announce the call privately (that is, the
original caller cannot hear you).
Note: If you receive a busy signal or no answer, press Transfer twice to
reconnect to the original call.
3. Press the Transfer key.
All parties are connected.
4. Press Goodbye and hang up.
Both arrow indicators go out.
Note: If you disconnect, the connection between the other two parties is
also terminated unless one party is on a phone connected to the
Stanford system. In the latter case, any continuing charges for long-
distance calls are still billed to your account since you originated the call.

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Forward
Forward allows you to re-route incoming calls to another Stanford phone. If
you need to re-route calls to an off-campus phone, ask your Department IT
Contact to order that feature change for you.
To forward calls to your voice mail, University employees and students should
use 3-0000 as the phone number to which calls will be forwarded. Employees
of Stanford Hospital & Clinics, Lucille Packard Children's Hospital, and the
School of Medicine should use 3-1111. Phones automatically go to voicemail
after about four rings, so only use the forward to voicemail when you don’t
want the phone to ring at your desk.
Activate Forwarding Using Feature Keys
1. (Do NOT lift your handset.) Press the Forward Feature key.
The arrow indicator next to your Forward key flashes.
2. Dial the 5-digit phone number where you want calls answered.
Note: The target number is saved so if you forward frequently to the
same number, step 2 isn’t always needed.
3. Press the Forward Feature key.
The arrow indicator next to the Forward key is solid. All calls are
forwarded.
Cancel Forwarding Using Feature Keys
1. (Do NOT lift your handset.) Press the Forward Feature key.
The arrow indicator next to the Forward key goes out. Forwarding is
cancelled.

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Getting Help
This quick reference guide is designed to give you easy access to the things
most people ask about when they get their new Nortel VoIP phone. For more
information, see the complete user guide available online at
http://www.stanford.edu/services/voip/userguide/.
If you’re having problems with your phone or these directions aren’t working
as expected, you can submit a HelpSU ticket online at
http://helpsu.stanford.edu. Choose Request Category: Phones & Cable TV,
Request Type: Repair Services. At the beginning of your ticket specify that
you have a Nortel 1140E VoIP telephone set. The Help Desk staff will be
happy to assist you. If your phone is not working, please mention this in the
ticket so that they don’t try to call to help.