Nortel Networks IP Phone 2002 User manual

Carrier VoIP
Nortel IP Phone 2002 User
Guide
NN10300-007
.

Document status: Standard
Document version: 06.04
Document date: 20 October 2006
Copyright © 2006, Nortel Networks
All Rights Reserved.
The information in this document is sourced in Canada, the United States of America, and the United Kingdom.
This is the Way, This is Nortel, Nortel, the Nortel logo, the globemark design, and the NORTEL NETWORKS
corporate logo, are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
All rights reserved.

3
Contents
New in this release 7
Overview 9
Functional components 9
Hardware features 10
Telephone display 10
Connecting the IP Phone 2002 components 13
Before you begin 13
Logging on 15
Displaying the menu 17
Logging off 19
Changing your audio profile 21
Adjusting the display contrast 23
Using the Feature menu 25
Navigation 25
Using the Assign menu 25
Defining the key type 25
Enabling or disabling AutoScroll 26
Enabling or disabling the Inbox 27
Labeling a feature key 27
Using the Options menu 28
Enabling or disabling Auto Hide 28
Selecting the default line key 29
Assigning the Outbox to a key 29
Resetting the feature keys to the default settings 30
Selecting a language 31
Using the Time menu 33
Navigation 33
Selecting the time zone 33
Enabling Daylight Saving Time 33
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

4Contents
Disabling Daylight Saving Time 34
Setting the time format 34
Setting the date format 35
Resetting the time defaults 36
Using the User menu 37
Navigation 37
Viewing your username 37
Viewing your login type 37
Viewing, enabling, or disabling Auto Login 38
Changing your password 39
Resetting the Inbox or the Outbox 41
Testing the local mode 43
Performing a firmware upgrade 45
Making calls 47
Using off-hook dialing 47
Using handsfree dialing 47
Using predial 48
Answer or terminate a call 51
Answering a call 51
Ending a call 52
While on an active call 53
Putting a call on hold 53
Using the Mute feature 53
Transferring a call 54
Using the Call Park feature 54
While away from your desk 55
Forwarding calls 55
Conference calls 57
Setting up a Conference call 57
Using the Call Join feature 58
Additional features and controls 59
Using the dialpad to enter text 59
Use the Symbol key to enter special characters 59
Using the directory 60
Navigation 60
Adding or editing a directory entry 60
Deleting an entry from the directory 61
Making a call using the directory 62
Inbox/Outbox 62
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

Contents 5
Navigation 62
Using the Inbox 63
Viewing Inbox call information 64
Storing a number from the Inbox 64
Using the Inbox to make a call 64
Using the Outbox 65
Viewing Outbox call information 66
Storing a number from the Outbox 66
Using the Outbox to make a call 66
Volume Control Bar 67
Ringer selection 67
LED Indicator 67
Message Waiting Lamp 68
Accessories 69
IP Phone Key Expansion Module 69
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

6Contents
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

7
New in this release
There have been no updates to the document in this release.
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

8New in this release
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

9
Overview
The Nortel IP Phone 2002 brings voice and data to the desktop by
connecting directly to a local area network (LAN) through an Ethernet
connection.
Functional components
The IP Phone 2002 supports the following functional components:
•a handset
•a speaker and headset connector for handsfree operation
•a standard telephone keypad,
•call service keys: Release, Hold, volume control, and Mute
•a liquid crystal display area
•navigation keys for scrolling through menu items, the Inbox, the Outbox,
and directory lists
To use the IP Phone 2002, log on to the Communication Server 2100 IP
Client Manager (CICM) by entering a user name and password. After you
log on, the handset and keypad of the IP Phone 2002 operate in the same
way as a standard Meridian Business Set (MBS) telephone. Additional
services and features can be accessed using the feature keys and the soft
keys.
"IP Phone 2002" (page 10) shows the IP Phone 2002.
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.

10 Overview
IP Phone 2002
Hardware features
Nortel IP Phone 2002 provides the following hardware features:
•fixed-angle stand
•wall mounting hardware
•built-in Ethernet switch (two RJ-45 jacks)
•four user-defined feature keys
•supports 10 features available by paging through the navigation keys
•one-line display area
•Standard Stetron LS19 speaker (no tuned cavity)
•Standard Primo EM-80 handsfree microphone
Not all features are available on all telephones. Consult your system
administrator to verify which features are available for your use.
Telephone display
The IP Phone display is divided into three areas. "IP Phone 2002 display "
(page 11) describes each area.
Carrier VoIP
Nortel IP Phone 2002 User Guide
NN10300-007 06.04 Standard
(I)SN09U 20 October 2006
Copyright © 2006, Nortel Networks Nortel Networks Confidential
.