Nortel i2004 User manual

i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 1
The i2004 Internet Telephone
User Guide
February, 2000

i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 2
The i2004 Internet Telephone User Guide
The i2004 Internet Telephone User Guide shows you how to install and operate
your i2004 Internet Telephone.
C
ontents
Page Number
I. Introduction – About the i2004 Internet Telephone
•Input on the i2004 Internet Telephone 4
•The i2004 Internet Telephone 6
•Display Screen 7
•Softkeys 8
•Multiple Line Appearances 9
II. Getting Started
•Installing the i2004 Internet Telephone 10
•Initializing the i2004 Internet Telephone 11
III. Using Your i2004 Internet Telephone
•Making a Call 15
-Off-Hook Dialing 16
-Predialing (On-Hook) 17
•Answering a Call 18
-While Phone is Idle 18
-While on Call Waiting 19
•Placing and Retrieving a Call on Hold 20
•Transferring a Call 21
•Conferencing Calls 22
•Forwarding Calls 25
•Inspect 26
•Do Not Disturb 27
•Message Waiting and Retrieval 28
•Enhanced Features 29
-Directory 29

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C
ontents
•Call Park 31
-While on an active call 31
-When your phone is idle 32
•Call Pickup 33
•Ring Again 34
•Privacy and Privacy Release 35

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Input on the i2004 Internet Telephone
Emissions Class A Product
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Use only with Nortel recommended, approved Limited Power Source; output
rated: 16VAC, 500mA, 50/60Hz.

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i2004 Internet Telephone - Introduction
Internet Protocol (IP) telephony is the next generation of telecommunication
services that integrates voice and data capabilities to enhance everyday
communications and increase productivity. IP telephony takes advantage of new
high-bandwidth central office technologies to provide any service, anywhere, at
anytime – instantly.
IP telephony brings the power of your desktop computer to your telephone set
and brings dial tone to your personal computer.
Nortel Networks has developed the i2004 Internet Telephone to work on your
corporate local area network (LAN) to deliver voice over IP (VoIP) services. The
i2004 Internet Telephone works in concert with your existing Centrex- or PBX-
based telephone system. (See Figure 1.)
Figure 1
The i2004 Internet Telephone and the Terminal Proxy Server software are built
on H.323 standards established by the International Telecommunications Union
for multimedia communications over packet-based networks such as a corporate
LAN. This means your phone will work in harmony with other IP-based software
and hardware.
The design of the i2004 Internet Telephone includes one-button access to
features like speakerphone, directory, and voicemail and supports the unique
requirements of various users. Additional features and functionality of the i2004
Internet Telephone include its display screen, softkeys, and multiple line
appearances.

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The i2004 Internet Telephone
The i2004 Internet Telephone includes special keys that provide instant access
to features of the set. (See figure 2.) The use of these keys is discussed in more
detail throughout this User Guide.
Figure 2
6 Programmable feature keys
w/soft-labels
4 Softkeys
Display
Set Lamp
Handsfree key w/LED
Speaker
Goodbye key
Hold key
Headset
key w/LED
Mute
key
w/LED
Navigation
Cluster
Volume Control
Quit key

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Display Screen
The i2004 Internet Telephone is a feature-rich telephone that has a built-in
display screen for ease of use.
The display screen has three areas to show different types of information. (See
Figure 3.) The top half of the display screen shows the available telephone lines
associated with your i2004 Internet Telephone. Your primary telephone line will
always be associated with the lower right-hand LINE key and is highlighted with
a special green key.
The middle portion of the display screen is the main information area and
identifies incoming callers by name and number (if programmed with Caller ID)
and provides status messages. When the telephone is idle, this display area
identifies the current date and time and reminds you if your phone is forwarded
or blocked from receiving incoming calls.
The lower portion of the display screen provides "on screen" information about
the available features programmed for each softkey on your i2004 Internet
Telephone. These features are easily accessed by pressing the corresponding
keys.
Figure 3

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Softkeys
The softkeys on the i2004 Internet Telephone add greater versatility and provide
easy access to features that are customized for your current call activity. For
example, while on a call, softkeys offer one-button access to Call Conference
and Call Transfer – no more activation codes to remember! When the phone is
idle, softkey features may include Inspect, Forward and Do Not Disturb. Each
available option is identified on the display screen above the appropriate softkey.
If your i2004 Internet Telephone is programmed with more than four features
(the number of softkeys available), additional features can be accessed through
nested menu options. Pressing MORE… will provide one-button access to the
remainder of the feature list. (See Figure 4.)
Figure 4

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Multiple Line Appearances
The i2004 Internet Telephone includes six programmable keys for multiple
telephone lines and line appearances that can be updated by your system
administrator. Each unique line and appearance for that line has a dedicated key
assigned to it using the programmable LINE keys. Line key labels display “Line
X” with the primary line labeled “Line 1."
The i2004 Internet Telephone allows for multiple appearances of the same
telephone line. You can have two line appearances of your primary directory
number to facilitate call handling. (See Figure 5.) This feature prevents your
callers from reaching busy signals when you are on another call, and it functions
like Call Waiting. Caller ID is available on your additional line so you will know
who is calling before you interrupt your current call. Now you can choose to pick
up the call, conference it into your current call, or ignore it and allow your caller
to be forwarded to your voicemail!
A single telephone line that is established as a Multiple Appearance Directory
Number (MADN) can appear on multiple phones, making call sharing easier to
manage in a busy office. MADN lines will display the same label across all
terminals that share the line.
The i2004 Internet Telephone includes special features that permit you to
determine the status of the line before accessing it and that provide for call
privacy so other MADN group users do not interrupt your call. Special icons
identify the status of each telephone line: ringing, on hold, or idle.
Figure 5

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Installing the i2004 Internet Telephone
Before installing your i2004 Internet Telephone, consult your system
administrator to avoid serious damage to the set.
Your system administrator must create a terminal profile and provide you with an
IP address and other information required to initialize the set. Be sure you have
this information before installation.
Connecting the i2004 Internet Telephone
CAUTION – Severe damage will occur if this set is plugged into an ISDN
connection. Consult your system administrator to assure that you are plugging
your set into a 10/100 BaseT Ethernet jack.
To connect the i2004 Internet Telephone, follow these steps:
Step 1: Connect one end of the handset cord to the handset jack
on the telephone base, and connect the other end of the handset
cord to the handset.
Step 2: Connect one end of the line cord to the line cord jack on
the telephone base and the other end of the line cord to an IP voice
network, using a CAT-5 cable with an RJ45 connector.
Step 3: Plug the AC Power adapter into the base of the telephone,
and plug the adapter into the nearest 120V AC (60 Hz) outlet.

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Initializing the i2004 Internet Telephone
When you first connect your i2004 Internet Telephone to a power source, all
hardkey indicator lights and softkey icons may flash. This indicates that the
phone has not yet been initialized. You may need to contact your system
administrator to determine the correct information to use during the initialization
procedure.
To begin the initialization process, you must enter a PASSWORD while the
introduction screen appears after powering your i2004 Internet Telephone. If no
password is entered, or a password is not entered within the first two seconds of
the initialization process, your set will be initialized automatically. Automatic
initialization will utilize the default entries and will not be stored in your set’s
permanent memory. (See Figure 6.)
Figure 6

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Enter the default password by pressing each of the four softkeys (located at the
bottom of the display screen) once, pressing from left to right. The default entry
for each parameter will be displayed on the screen. (See Figure 7.)
Figure 7
Use the Bkspace or Clear softkeys to edit the default entry. Bkspace will delete
each character as the key is pressed. Clear will delete the entire entry.
Enter requested information in the menu fields by pressing the number keys on
the dialpad. Press the * key to enter a period (".") when entering the set's IP
address.
Pressing OK will record the entry and advance the initialization to the next
parameter. Pressing Cancel will abandon the manual configuration process and
restart the power-up process.

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Each parameter must have a corresponding entry. An error "beep" will notify you
if you attempt to advance to the next parameter without a field entry.
The following table defines the required parameters.
Parameter Definition
SET IP IP address for the i2004 Internet Telephone
NETMASK Net submask
DEF GW Default gateway IP network address
S1 IP Primary server IP address
S1 PORT Primary server port number
S1 ACTION Primary action code (enter 1 for UNIStim)
S1 RETRY COUNT Primary retry count (value from 0-255, enter 10)
S2 IP Secondary server IP address
S2 PORT Secondary server port number
S2 ACTION Secondary action code (enter 1 for UNIStim)
S2 RETRY COUNT Secondary retry count (value from 0-255, enter 10)
DHCP Is DHCP required? (disable with 0)
Your system platform may require additional parameters. See your system
specific User Guide for details.

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When each parameter has been entered, your i2004 Internet Telephone will
attempt to connect to the server. (See Figure 8.)
Figure 8
If your telephone set cannot locate the server, it will automatically retry every two
minutes. After several attempts, if your telephone set does not locate the server,
contact your system administrator for assistance.
After successfully connecting to the server, you will be prompted to enter the
DNKey. (See Figure 9.) This information should be provided by your system
administrator. This prompt will only occur once, so if the your i2004 Internet
Telephone has completed the initialization process previously, this step will not
occur.
Figure 9
If the telephone set was previously initialized, just connect all the telephone
cords and power adapter - no additional actions are required to begin using your
i2004 Internet Telephone.

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Making A Call
The i2004 Internet Telephone gives you multiple options to make a call. Each of
these options is described in detail. You can make a call either in the off-hook
mode or in the on-hook mode by using your handset, headset, or hands-free
speaker. (See Figure 10.)
Off-Hook Dialing:
υUsing your Handset
υUsing your Headset key or Handsfree key
On-Hook Dialing:
υPredialing with your Handset
υPredialing with your Headset key or Handsfree key
Figure 10
Handset
Handsfree key w/LED
Line keys
Headset key w/LED

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Making a Call with Off-Hook Dialing
Using your Handset
1. Lift the HANDSET to make a call using the primary line or lift the HANDSET and press a LINE
key to select another line.
2. Enter the phone number.
3. Press GOODBYE to end the call (or replace the HANDSET).
The primary line is always selected unless you select another LINE key.
Using your Headset or Handsfree Keys
1. Press the HANDSFREE or HEADSET key.
2. Enter the phone number.
3. Press GOODBYE to end the call.
Dial tone is heard from the speaker if HANDSFREE was selected.
When placing a call in one of the off-hook positions, the display will show the
number you are dialing. If there is a corresponding name in the Centrex switch
associated with the number you are dialing, it will appear on the display. (See
Figure 11.)
Figure 11

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Making a Call with On-Hook Dialing
Predialing allows you to verify the phone number dialed on the phone’s display
before completing your call.
Predialing with your Handset
1. Enter the phone number (no dial tone will be heard).
2. Lift the HANDSET.
3. Replace the HANDSET to end the call (or press GOODBYE).
The primary line is used to place the call.
Predialing with your Headset or Handsfree Keys
1. Enter the phone number (no dial tone will be heard).
2. Press the
HANDSFREE or HEADSET key and the call is routed to the appropriate speaker.
3. Press
GOODBYE to end the call.
The primary line is used to place the call.
Pressing a LINE key after entering a phone number on the keypad will
automatically activate the HANDSFREE function on your phone. All the line
icons will appear as idle until you press a LINE, HEADSET or HANDSFREE key
or lift the HANDSET. (See Figure 12.)
If you make an error while entering the phone number, you do not have to cancel
the call. Just press the BKSPACE softkey to delete the entered numbers
individually, correct the entry, and complete your call.
Figure 12

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Answering A Call
The calling party’s name and number, if available, will be displayed on incoming
calls if the telephone is idle (if the phone is holding a call, not on an active call,
receiving Caller ID from another call, or in a functional area such as the
Directory). In some instances, only the number will be displayed. If name and
number are not delivered, the display will state, “Unknown Caller.”
If you are on another call, the new name and number will display for three
seconds after the first ring, then revert to the current call’s display. (See Figure
13.)
While on another call
1. Answer the new call by pressing the LINE key for the incoming call.
2. Your first caller will be automatically placed on hold, and your display will show the new caller.
3. Press GOODBYE to end the current call, or press HOLD to place this caller on hold.
4. Press the appropriate LINE key to return to either caller.
A short tone is heard to alert you to another incoming call.
If the telephone is idle
1. Answer the call by:
•lifting the handset,
•pressing the
LINE
or HANDSFREE key (for hands free speaker use), or
•pressing the
HEADSET key for headset use.
2. Press GOODBYE to end the call.
Incoming calls will ring the set and display a ringing phone on the LINE key.

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Call Waiting – Multiple Line Appearance
If the new call is on the second line appearance of your primary line, your caller
will not hear a busy signal, and the incoming call can be handled like any other
call. Press the LINE key, and your current call will be automatically placed on
hold while you speak to the new caller. Press the LINE key of the held call to
return to the first caller. (See Figure 13.)
Figure 13

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Placing and Retrieving a Call on Hold
This feature allows you to answer additional incoming calls or to hold a call until
you are ready for the caller. Your i2004 Internet Telephone has a red key
designated for the HOLD function.
While on a call
1. Press the HOLD key.
2. Press the appropriate LINE key to retrieve the call, or press HOLD again to return to the last
call placed on hold.
The Line icon key flashes to indicate that the line is on hold. (See Figure 14.)
Figure 14