Nortel IP Phone 2001 User manual

BCM 4.0
Business Communications Manager
Document Status: Beta
Document Version: 03
Part Code: N0027313
Date: January 2006
IP Phone 2001 User Guide

Copyright © Nortel Networks Limited 2006
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
*Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of Nortel
Networks.
*Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.

Contents 3
IP Phone 2001 User Guide
Contents
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
IP Phone 2001 default buttons and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Display contrast level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Language choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2
Features and buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Basic call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programmable memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4Contents
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5
IP Phone 2001 User Guide
Chapter 1
Getting Started
The Nortel Networks IP Phone 2001 brings voice and data to your desktop.
Introduction
This guide contains information about:
• telephone buttons and lights
• telephone display
• telephone setup
• how to make and answer calls
• how to offset the time on your telephone display
• how to use the navigation buttons
• how to program memory buttons
IP Phone 2001
Note: For information on telephone features and how to use them, refer to the BCM
Telephone Feature User Guide.

6Chapter 1 Getting Started
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IP Phone 2001 default buttons and descriptions
Telephone light
Flashes when a call rings at the telephone.
Lights up when Message for you appears on the display.
Feature button
Starts or ends a feature.
Display buttons
Shows feature options.
Navigation cluster buttons
Allows you to view items stored in your Call Log.
For more information on the Call Log feature, refer to “Navigation buttons” on page 11.
Services button (programmable memory button)
Allows you to view the scrollable display menu for feature options (FEATURE *900),
including the hot desking feature.
For more information on hot desking and other IP feature options, refer to the BCM
Telephone Feature User Guide.
Note: Feature options in this menu are configured by your system administrator.
D
A
BC
E
F
G
H
IJ
A
B
C
D
E
or
Services

Chapter 1 Getting Started 7
IP Phone 2001 User Guide
Telephone display
The following information appears on the display when the telephone is not in use:
- Set identification (number or name)
- Date and time
- Label for the Feature button
The following information appears on the display when the telephone is in use:
- Set identification (number or name)
- Label for the Feature button
- Call or feature information
- Labels for the display buttons
Button labels appear in capital letters directly above the display buttons. Button labels vary
depending on the type of call or feature in use.
Message button (programmable memory button)
Opens your mailbox on the internal voice message center.
For more information about mailbox options, refer to the documentation provided with the
internal voice message center.
Goodbye button
Ends an active call.
Hold button
Places an active call on hold
Line button (programmable memory button)
Allows you to make a call on an intercom line.
Volume bar
Adjusts the handset and ringer volume.
Display area examples
idle Active - internal call
F
or
Message
G
or
Goodbye
H
or
Hold
I
or
Line
J
DN: 2245
Feb 24 1:23 pm
Feature Feature
DN: 2245
2257
TRANSFE
R

8Chapter 1 Getting Started
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Telephone setup
Basic telephone setup features are:
• Display contrast
• Language choice
• Ring type
Display contrast level
Adjust the contrast for the telephone display:
1Press Feature •‡.
2Press DOWN and UP to view the levels.
3Press OK to select a level.
Language choice
Select the Primary Language for the telephone display.
1Press Feature •fi‚⁄.
Select the Alternate Language for the telephone display.
1Press Feature •fi‚¤.
Select the Alternate Language 2 for the telephone display.
1Press Feature
•fi‚‹ .
Select the Alternate Language 3 for the telephone display.
1Press Feature
•fi‚› .
Ring type
Select a different ring type for your telephone.
1Press Feature
• fl.
2Press 1, 2, 3, 4, or NEXT or to hear the different ring types.
3Press OK to store the ring type.

9
IP Phone 2001 User Guide
Chapter 2
Features and buttons
This section describes some of the IP Phone 2001 buttons and call features:
• Basic call features
• Navigation buttons
• Programmable memory buttons
Basic call features
There are many ways to make a call depending on your telephone programming and the type of
call.
External calls
1Lift the handset.
2Enter the external code (or line pool code) to access an external line.
3Dial the external telephone number.
External calls using the Line button ( or )
1Press or .
2Enter the external code (or line pool code) to access an external line.
3Dial the external telephone number.
4Lift the handset to speak with the person you are calling.
Contact your system administrator to confirm what external code or line pool code to use on your
telephone.
Note: When entering a line pool access code on PRI lines you will not hear dial tone.
Internal calls
1Lift the handset.
2Dial the extension number.
Internal calls using the Line button ( or )
1Press or .
2Dial the extension number.
3Lift the handset to speak with the person you are calling.
Line
Line
Line
Line

10 Chapter 2 Features and buttons
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Contact your system administrator for a list of extension numbers.
Answering calls
Lift the handset to answer a call when your telephone rings and the light flashes.
Hold ( or )
1While on a call, press or .
2To retrieve a held call, press or again.
Make or answer a second call
You can have two calls active at the same time. Use or to switch between calls.
To answer a second call while on another call
• Press or to answer the second call. The first call is automatically put on hold.
To hold a call and make a second call
• Press or to put the first call on hold and dial the telephone number of the second
call.
To return to the first call
• Press or again to return to the first call. The second call is automatically put on
hold.
Time offset
When your IP Phone 2001 is located in a different time zone from your system, the display shows
the system time not the local time. The Time Offset feature allows you to adjust the time that
appears on the display.
Before you begin, calculate the time difference, in hours, between the server time and local time.
To change the time that appears on your telephone display to local time:
1Press Feature •fi⁄‚.
2Press CHANGE.
3Press •to switch between adding or subtracting time.
4Using the dialpad, enter the number of hours between local time and system time.
Note: Press £to enter half hour increments.
5Press OK.
Note: It may take up to one minute for the change to appear on the display.
Hold
Hold
Hold
Hold
Hold
Hold
Hold