Nortel i2004 User manual

Standard - Nortel Networks Confidential
MCP 3.0 Standard (04.02)
Part No. NN10042-113
July 2004
i2004 Internet Telephone
User Guide

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NN10042-113
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Copyright © 2004 Nortel Networks
All rights reserved. July 2004.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
*Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks.

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Contents
About this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1
Setting up and initializing your i2004 Internet Telephone . . . . . . . . . . . . . . 1
Setting up: Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Initializing your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Resetting your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Upgrading firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 2
Introducing your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 13
Features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Useful terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting to know the i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 3
Configuring the i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting volume settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting contrast setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting idle display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Specifying location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting language preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setting time preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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Displaying i2004 Internet Telephone information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Resetting your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Switching server control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 4
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Getting started with your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Entering an address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Receiving a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Placing a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Incoming call options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Sending and receiving instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Chapter 5
Managing your calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Accessing the list of friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Adding call subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Adding reject reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Viewing line information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the inbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Managing your address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing your outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Chapter 6
Advanced features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Stock query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Instant messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
User login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

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User logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Retrieve parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Program Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Chapter 7
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Locating the MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Manually restarting your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Call does not connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Call is connected but there is no audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Changing audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Quality of service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Appendix A
Using the Multimedia PC Client and the i2004 Internet Telephone . . . . . . 87
Appendix B
Setting DHCP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Appendix C
Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Appendix D
Net6 support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Connecting to the Net6 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

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About this guide
Welcome
This guide describes how to set up and get started using your Nortel Networks
i2004 Internet Telephone.
Topics include:
•Setting up and initializing your i2004 Internet Telephone
•Introducing your i2004 Internet Telephone
•Configuring the i2004 Internet Telephone
•Making calls
•Managing your calls
•Advanced features and services
•Troubleshooting
For a brief overview of how to use the SIP Multimedia PC Client to control your
i2004 Internet Telephone (a configuration called the SIP Multimedia PC Client
Set), see Appendix A, “Using the Multimedia PC Client and the i2004 Internet
Telephone,” on page 87.
Appendix B, “Setting DHCP parameters,” on page 85 provides details about how
to set up telephones that are not already configured.
For a list of telephone parts numbers and where to go for help refer to
Appendix C, “Customer support,” on page 91.
For information about using the Net6 server connection to view web content on
the display of your i2004 Internet telephone, refer to Appendix D, “Net6 support,”
on page 97.

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Audience
This guide is intended for i2004 Internet Telephone users.
Text conventions
This guide uses the following text conventions:
Acronyms
This guide uses the following acronyms:
bold text Indicates the i2004 softkey you need to press
Example: Press the Ok softkey.
italic text Indicates new terms, document titles
Example: See the i2004 Internet Telephone User
Guide.
DHCP Dynamic Host Configuration Protocol
DND Do Not Disturb
DTMF Dual Tone Multi Frequency
ISDN Integrated Services Digital Network
IM Instant Message
IP Internet Protocol
IPCM Internet Protocol Client Manager
LAN Local Area Network
LCD Liquid Crystal Display
MAC Media Access Control
QoS Quality of Service
SIP Session Initiation Protocol

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Related publications
Other publications related to the i2004 Internet Telephone User Guide:
• i2004 Internet Telephone Quick Reference
• i2002 Internet Telephone User Guide
• i2002 Internet Telephone Quick Reference
• Personal Agent User Guide
• Multimedia PC Client User Guide
How to get help
For service issues, please contact your local support or Information Services team.
Vo I P Voice over IP
WA N Wide Area Network

viii About this guide
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i2004 Internet Telephone User Guide
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Chapter 1
Setting up and initializing your i2004 Internet
Telephone
This section describes how to setup and initialize your i2004 Internet Telephone.
Topics include:
•Setting up: Before you begin
•Installing your i2004 Internet Telephone
•Initializing your i2004 Internet Telephone
•Resetting your i2004 Internet Telephone
•Upgrading firmware
Setting up: Before you begin
Before you begin setting up your telephone, check to see that you have the
following components:
• i2004 Internet Telephone set
• telephone handset
• telephone handset cord
• i2004 base
• AC adapter
• ethernet cable
• active LAN connection
Note: Contact your system administrator to ensure that your network is
prepared for you to set up and initialize your i2004 Internet Telephone.

2Chapter 1 Setting up and initializing your i2004 Internet Telephone
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The following picture shows an i2004 Internet Telephone:
Note: Optional keycaps for the buttons can be installed on your i2004
Internet Telephone. Refer to the installation manual packaged with these
optional keycaps for further information.
hold button
goodbye button
set lamp
6 line buttons
primary line
button
display
4 softkeys
navigation
buttons
handsfree button
with LEDvolume control
headset button
with LED quick buttons
mute button with LED

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Installing your i2004 Internet Telephone
To connect your i2004 Internet Telephone
1Connect one end of the handset cord to the handset jack (identified with a
handset icon) on the telephone base, and connect the other end of the handset
cord to the handset.
2Choose one of the following connections:
aFor a telephone not sharing a LAN access with a PC, connect:
One end of the Ethernet cable to the Ethernet plug (identified with a
network icon) on the telephone, and the other end to your 10/100-BaseT
Ethernet jack.
bFor a telephone sharing a LAN access with a PC, complete:
Step a and connect one end of a second Ethernet cable to the PC Ethernet
port (identified with a PC icon) on the back of the telephone and the other
end to the computer’s Ethernet port.
3Plug the AC adapter into the base of the telephone.
4Plug the AC adapter into the nearest electrical outlet.
5Connect the base to the telephone set. To do this you must first ensure that
your power cable and handset cable are properly fitted into the provided slots.
6Once the power cable and handset cable are secured tightly in place and flush
with the bottom of the phone set, take the base and hinge it into the plastic
slots at the front of the phone set. Then, press the back of the base into the
back of the telephone.
Warning: Severe damage will occur if this set is plugged into an ISDN
connection. Contact your administrator to ensure that you plug the set into
a 10/100-BaseT Ethernet jack.

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7To lock the base in place, depress the light gray button at the back of the
phone set while carefully pressing the base into place. Release the button to
lock the base once it is in place.
Tip: If you have trouble locking the base, or if the phone wobbles on
your desktop, re-examine the phone’s cables to ensure the cables are not
obstructing the base.

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Initializing your i2004 Internet Telephone
When you power up the i2004 Internet Telephone for the first time, you will see
the introduction screen with a flashing Nortel Networks display as shown in the
following picture:
Tip: Your i2004 Internet Telephone may be pre-configured, or may
require a partial or total initialization. Refer to the following table for
information on how to proceed.
06/06 9:31 am
Nortel Networks

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When you power up your i2004 Internet
Telephone ... Then ....
if the display shows that the server is
unreachable and continuously resets
go to “Setting DHCP parameters” on
page 89 and follow the steps in the order
they appear.
if the telephone successfully connects to the
server and the display prompts you to enter
an activation key
go to “Step 1: Enter an activation key” on
page 7.
if the telephone successfully connects to the
server and the display prompts you for your
login id
the i2004 has been provisioned but a user
has not been assigned. Go to “Step 2:
Logging in to your i2004 Internet
Telephone” on page 8.
if the telephone successfully connects to the
server and the location prompt appears
you are ready to use your telephone. Go
to “Step 3: Choosing your location” on
page 9.
01/01 12:00 am
Server unreachable
Restarting . . .
06/06 9:31 am
Activate
Enter Activation Key
And Press Ok
AlphaOk
>
Lang
06/06 9:31 am
User Login
Enter ID and Press
Login:
> Tom
Login NoAlpha Lang
06/06 9:31 am
Location
1. Other
2. Main
3. Branch
Select

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Step 1: Enter an activation key
When the i2004 Internet Telephone successfully connects to the server, the Enter
Activation Key screen appears.
Enter the activation key and press the Ok softkey. The following screen displays:
Once the i2004 Internet Telephone is successfully provisioned you may see an
idle display that indicates you are ready to use the phone or, you may be prompted
to log in.
Note: Your system administrator will provide you with an activation key.
Note: If your i2004 Internet Telephone cannot locate the server, it will
automatically retry every two minutes. After several attempts, if your
telephone set does not locate the server, contact your system administrator
for assistance.
06/06 9:31 am
Activate
Enter Activation Key
And Press Ok
AlphaOk
>
Lang
06/06 9:31 am
Activate
Provisioning . . .
AlphaOk

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Step 2: Logging in to your i2004 Internet Telephone
The device is ready for login, and the newly provisioned device idle screen
displays.
At the prompt, enter your username and password supplied by your system
administrator. For instructions on how to enter alphanumeric information see
“Entering alphanumeric characters” on page 23. The following figure shows an
example of "tom" logging in.
The next figure shows user "tom" entering his password of "guest".
Non-alphanumeric digits are entered by first pressing the NoAlpha softkey.
Tip: When typing in your user name, you only need to type in the "user"
portion of the name, not the @domain portion.
Tip: To change your password, refer to the Personal Agent User Guide.
06/06 9:31 am
User Login
Enter ID and Press
Login:
> Tom
Login NoAlpha Lang
06/06 9:31 am
Tom
Enter Password and Press
Login:
>****t
Login NoAlpha

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Step 3: Choosing your location
If the i2004 Internet Telephone has been provisioned into the database and a user
has been assigned, then the location prompt displays.
Your system may serve different locations. For your own safety you must specify
your location in order that emergency services can be routed to you if needed.
1Use the up and down navigation buttons to scroll through the list of locations.
2Highlight your location choice and press Select.
If you select Other, a warning message appears "Warning: A location was
selected that may affect your emergency services. Display this warning in the
future?". Select Yes or No. If you select Yes then you will be reminded with
this warning every time you log in or when your telephone or server resets. If
you select No then you will not see this warning again.
Step 4: Specifying login time
After choosing your location, the following screen appears.
Note: If you move you can reset your location through the Config menu.
Refer to “Specifying location” on page 36 for instructions.
06/06 9:31 am
Location
1. Other
2. Main
3. Branch
Select

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To log in for a specified amount of time
1Enter the amount of time you want to be logged in. Press the third softkey to
change Days to Hours, as desired.
2Then press the Timed softkey to log in for the specified amount of time. The
system automatically logs you off after the specified time has elapsed.
To log in permanently
Press the Login softkey to use the network provisioned values. The system will
automatically re-register you and you will remain logged in until you manually
log off.
06/06 9:31 am
Tom
Enter Logon Time:
1
>[hours]
Login Timed Days Cancel