Nortel 1140E User manual

Nortel Communication Server 1000
IP Phone 1140E
User Guide
Title page

Revision history
3
Revision history
June 2009
Standard 03.02. This document is up-issued to support Nortel
Communications Server 1000 Release 6.0.
May 2009
Standard 03.01. This document is up-issued to support Nortel
Communications Server 1000 Release 6.0.
January 2009
Standard 02.05. This document is up-issued to support Nortel
Communications Server 1000 Release 5.5 for UNIStim 3.0. This
document reflects changes in section Enabling USB Headset.
December 2008
Standard 02.04. This document is up-issued to support Nortel
Communications Server 1000 Release 5.5 for UNIStim 3.0. This
document reflects changes in sections Setting up a conference
call and Charging a call or charging a forced call.
April 2008
Standard 02.03. This document is up-issued to support Nortel
Communications Server 1000 Release 5.5 for UNIStim 3.0.
May 2007
Standard 01.01. This document is up-issued to support
CS 1000 Release 5.0. This document reflects the new document
number.
November 2006
Standard 5.00. This document is up-issued to reflect an update to
Regulatory information.

Revision history
4
June 2006
Standard 4.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software. Added
support for new security features.
February 2006
Standard 3.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.
January 2006
Standard 2.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.
November 2005
Standard 1.00. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.

Contents
5
Contents
About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 20
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Managing your Station Control Password (SCPW) . . . . . 21
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Entering text using the IP phone dialpad . . . . . . . . . . . . . . . . 24
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 25
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 27
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting the components of the phone . . . . . . . . . . . . . . . 28
Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 34
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 35
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 37
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 39
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 40
Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 40
Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 41
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 43
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contents
6
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 48
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 49
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring the name display format . . . . . . . . . . . . . . . . 51
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configuring Caller ID display order . . . . . . . . . . . . . . . . . 53
Configuring Normal mode indication . . . . . . . . . . . . . . . . 53
Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 55
Using the 1. Preferences submenu . . . . . . . . . . . . . . . . . . . . 57
Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 57
Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the 2. Local Diagnostics submenu . . . . . . . . . . . . . . . . 78
Using 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . 78
Using 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . 78
Using 3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . 78
Using 4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . 78
Using 5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using the 3. Network Configuration menu . . . . . . . . . . . . . . . 79
Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 84
Making a call using the Corporate Directory . . . . . . . . . . 84
Making a call using the Personal Directory . . . . . . . . . . . 85
Making a call using the Callers List . . . . . . . . . . . . . . . . . 86
Making a call using the Redial List . . . . . . . . . . . . . . . . . . 87

Contents
7
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 98
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 102
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 104
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 108
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 110
Securing your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Contents
8
Talking with more than one person . . . . . . . . . . . . . . . . . 114
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 114
Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 116
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Working without interruption . . . . . . . . . . . . . . . . . . . . . . 120
Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Using Call Page Connect to make an announcement . . . . . 122
Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 123
Charging a call or charging a forced call . . . . . . . . . . . . . . . 124
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 128
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 134
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 142
Using Virtual Office on your Remote IP Phone . . . . . . . 143
Using Virtual Office on your Office IP Phone . . . . . . . . . 145
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 147

Contents
9
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 148
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 150
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 151
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 151
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 152
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 153
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 153
Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 155
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Accessing External Server Applications . . . . . . . . . . . . . 160
Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 161
Regulatory and safety information . . . . . . . . . . . . . . . . . . 163
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 167
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Contents
10

About the Nortel IP Phone 1140E
11
About the Nortel IP Phone 1140E
Your Nortel IP Phone 1140E brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
In this guide, self-labeled line/programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly
above the keys. Figure 1 shows self-labeled line/programmable feature
keys and context-sensitive soft keys.
Figure 1: Self-labeled line/programmable feature keys and
context-sensitive soft keys
Basic features
Your IP Phone 1140E supports the following features:
• six self-labeled line/programmable feature keys with labels and
indicators
• four context-sensitive soft keys
For information about context-sensitive soft keys, see New in This
Release Communication Server Release 5.0 (NN43001-115).

About the Nortel IP Phone 1140E
12
Note: Some IP Phone 1140E phones are not configured to support
soft key functionality. Consult your system administrator.
• graphical, high-resolution LCD display, backlit, with adjustable
contrast
• high-quality speaker phone
• volume control keys for adjusting ringer, speaker, handset, and
headset volume
• six specialized feature keys:
—Quit
— Directory
— Message/Inbox
— Shift/Outbox
— Services
—Copy
• six call-processing fixed keys:
—Mute
— Handsfree
— Goodbye
— Expand
— Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
• USB port to support a keyboard, mouse, or wireless headset.
Powered downstream 1.1-compliant USB hubs are supported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
• automatic network configuration
• Graphical XAS
• hearing aid compatibility

About the Nortel IP Phone 1140E
13
• wireless headset support using a Bluetooth® 1.2
wireless technology compliant Audio Gateway
(Headset Profile, Bluetooth Power Class 2).
• Accessory Expansion Module port to connect the Expansion Module
for IP Phone 1100 Series (Expansion Module)
For information about using the Expansion Module, see the Expansion
Module for IP Phone 1100 Series User Guide (NN43130-101).
Figure 2 shows the IP Phone 1140E.
Figure 2: IP Phone 1140E

About the Nortel IP Phone 1140E
14
Telephone controls
This section describes the controls on your IP Phone 1140E. In some
geographic regions, the IP Phone 1140E is offered with key caps that
have English text labels. In this document, text in parentheses indicates
the labels that appear on the key caps, for example, (Services).
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
When a triangle appears before a soft key
label, the feature is active.
Press the More key to access the next layer
of context-sensitive soft keys (self-labeled).
The keys on either side of the LCD display
area are self-labeled line/programmable
feature keys, with labels on the LCD. These
keys also function as line (DN) keys.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Fwd
Fwd
More..
AutoAns Z

About the Nortel IP Phone 1140E
15
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones.
The Mute LED indicator, located on the Mute
key, flashes to indicate that the microphone
is muted.
Press the Handsfree key to activate
handsfree.
The Handsfree LED indicator, located on the
Handsfree key, lights to indicate when
handsfree is active.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use Up and Down to scroll up and down in
lists, and the Left and Right keys to position
the cursor. In some dialog boxes that appear
on your phone, you can also use the Left
and Right keys to select editable fields;
press the Right key to select the field below
the current selection, or the Left key to
select the one above.
(Volume +)
(Volume -)
(Mute)
(Handsfree)

About the Nortel IP Phone 1140E
16
Use the Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
In most menus, you can use the Enter key
instead of the Select soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
Use the Expand key to access external
server applications
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
The Headset LED indicator, located on the
Headset key, lights to indicate that the
headset is in use.
Press the Headset key twice to open the
Bluetooth Setup menu.
If Bluetooth wireless technology is not
enabled on your phone, this menu is not
available.
Use the Goodbye key to terminate an active
call.
(Hold)
(Expand)
(Headset)
(Headset)
(Headset)
(Goodbye)

About the Nortel IP Phone 1140E
17
When a message is waiting, the red Visual
Alerter/Message Waiting indicator lights.
Also, when the ringer sounds, this indicator
flashes.
When your IP Phone 1140E firmware is
being updated, the blue Feature Status
Lamp indicator flashes.
To find out if additional features are
supported for this lamp, contact your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
Press the Quit/Stop key to exit an active
menu or dialog. Pressing the Quit/Stop key
does not affect the status of active calls.
Press the Shift/Outbox key to toggle
between two feature key pages and to
access an additional six lines/features.
This function is not available on all phones;
consult your system administrator.
Press the Message/Inbox key to access
your voice mailbox.
This function is not available on all phones;
consult your system administrator.
(Copy)
(Quit)
(Shift/Outbox)
(Msg/Inbox)

About the Nortel IP Phone 1140E
18
Press the Directory key to access directory
services.
Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad
— Caller ID display order
— Normal mode indication
(Directory)
(Services)

About the Nortel IP Phone 1140E
19
(continued)
• Password Admin:
— Station Control Password
The Password Admin menu is not
available on all IP Phone 1140E phones.
Consult your system administrator.
• Display Network Diagnostics Utilities
Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
• Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
• Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Press the Services key to exit from any
menu or menu item.
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
• 1. Preferences
• 2. Local Diagnostics
• 3. Network Configuration
•4.LockMenu
If you attempt to access the Local Tools
menu and a dialog box appears
prompting you for a password, contact
your system administrator. Your system
administrator can establish a password
for the Local Tools menu.
(Services)
(Services)
(Services)

About the Nortel IP Phone 1140E
20
Telephone display
Your IP Phone 1140E has three display areas:
• The upper display area provides labels for the six self-labeled line/
programmable feature key labels.
• The middle display area contains single-line information for items
such as caller number, caller name, Call Timer, feature prompt
strings, user-entered digits, date and time information, and IP Phone
information.
• The lower display area provides labels for the four context-sensitive
soft keys.
Figure 3 shows an idle LCD screen.
Figure 3: IP Phone 1140E LCD screen
Call features and Flexible Feature Codes
Some features are not available on all IP Phones. Call features and
Flexible Feature Codes (FFC) must be assigned to your IP Phone and
supported by system software. Contact your system administrator to
configure these features and codes on your IP Phone.