Nortel Networks IP Phone 2002 User manual

Standard
MCS 5100 Release 4.0
Standard 01.05
Part No. NN42020-126
March 2009
IP Phone 2002
User Guide

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NN42020-126 MCS 5100 Release 4.0 Standard 01.05 March 2009
Standard
Copyright © 2007–2009, Nortel Networks. All rights reserved.
Sourced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), and the Globemark are trademarks of Nortel Networks.
IBM, Lotus, and Lotus Notes are trademarks of IBM Corporation.
Microsoft, Microsoft Office, Outlook, and Windows are trademarks of Microsoft Corporation.
All other trademarks are the property of their respective owners.

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IP Phone 2002 User Guide
Standard
Contents
New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Feature changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CFW and DND E911 Operator Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
MCP granular service packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Multiple Login restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
MCS E911 caller hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Regulatory and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How this guide is organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
IP Phone 2004 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Useful terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Multiple user logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Meet Me audio conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Getting to know the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IP Phone 2002 buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the IP Phone 2002 quick buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Entering alphanumeric characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Search for addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Searching for addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Helpful hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Recognizing common IP Phone 2002 icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Installation and initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Installing your IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Initializing your IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Enter an activation key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Log on to your IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Choosing your location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Specifying log on time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Resetting your IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Upgrading firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adjusting volume settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Adjust the ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adjusting handset volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adjusting headset volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adjusting handsfree volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adjusting alerting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adjusting the contrast settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuring alphanumeric dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuring the IM display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configuring the search method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configuring the ignore action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring the dialpad characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Specifying location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

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Configuring language preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring time preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Changing date format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Changing time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Changing time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Displaying IP Phone 2002 information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Resetting your IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Switching server control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Make and receive calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Soft key dialing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Enter an address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using alphanumeric dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Search for addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Searching the global address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Adding a subject to a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Adding a subject to a call from your Personal Address Book, Inbox or Outbox . . . 58
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Active call actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Receiving a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Switching between active calls on the same line . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Placing a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Placing a conference call to an entry in your inbox, outbox
or address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Parking an active call for general retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Parking a call for a specific user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Making a blind transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Making a consult transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

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Incoming-call options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Redirecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Redirecting incoming call by using the outbox or address book . . . . . . . . . . . 68
Decline calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Declining a call without a reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Declining a call with a reason: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Ignoring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Sending and receiving instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Call management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Accessing the list of friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Customizing presence options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Adding call subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding reject reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Viewing line information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Calling an inbox entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Calling an inbox entry while you are on a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Saving an inbox entry to the address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Deleting an inbox entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Accessing your address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Adding an entry to the address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Removing an entry from the address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Editing an entry in the address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Accessing your outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Deleting an outbox entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Saving an outbox entry to the address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Advanced features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Services menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Stock query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring stock query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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Removing a stock query entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Instant messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Sending an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Sending an IM to an entry in your inbox, outbox, or address book . . . . . . . . . 86
Handling incoming instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Forwarding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cancelling call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Enabling DND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Cancelling DND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Retrieving a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Searching the global address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Global address book restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Programming line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Removing features from a line button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Locate the MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Restarting your Nortel IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Call does not connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Use SIP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Domain name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Call is connected but there is no audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Changing audio settings while on a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Quality of service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Viewing quality of service information for an active call . . . . . . . . . . . . . . . . . . . . . 98
Appendix A: Multimedia PC Client and the IP Phone 2002 . . . . . . . . . . . . 99
Configuring your Multimedia PC Client to control your IP Phone 2002 . . . . . . . . . . . . 99
IP Phone 2002 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

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Appendix B: Multimedia Office Client and the IP Phone 2002. . . . . . . . . 101
Configuring your Multimedia Office Client to control your IP Phone 2002 . . . . . . . . . 101
IP Phone 2002 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Appendix C: Multimedia PC Client for
IBM Lotus Notes and the IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configuring your Multimedia PC Client for IBM Lotus Notes
to control your IP Phone 2002: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
IP Phone 2002 indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Appendix D: DHCP parameter configuration . . . . . . . . . . . . . . . . . . . . . . 105
Considerations for parameter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Begin the initialization process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
If your network supports DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
If your network does not support DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configuring parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Automatic VOICE VLAN ID configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Gratuitous Address Resolution Protocol Protection . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Extensible Authentication Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
What to do next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Appendix E: Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

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Revision history
March 2009
Standard 01.05. This document is up-issued to support changes in the section
Placing a call on hold.
September 2007
Standard 01.04. This document is up-issued to support changes in technical
content documented in CR Q01748660.
February 2007
Standard 01.03. This document is up-issued to support Multimedia
Communication Server 5100 Release 4.0. It addresses CR Q01354191.
January 2007
Standard 01.01. This document is issued to support Multimedia Communication
Server 5100 Release 4.0. This document contains information previously
contained in the following legacy document, now retired: IP Phone 2002 User
Guide (NN10319-113).
November 2005
Standard 3.0. This document is up-issued to support MCS 5100 Release 3.5.
November 2005
Standard 2.0. This document is up-issued to support MCS 5100 Release 3.5.
October 2005
Standard 1.0. This document is up-issued to support MCS 5100 Release 3.5.

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New in this release
The following sections describe what is new in this document for Multimedia
Communication Server (MCS) 5100 Release 4.0.
Feature changes
The following new features affect this document:
•“CFW and DND E911 Operator Callback” on page 11
•“MCP granular service packaging” on page 12
•“Multiple Login restrictions” on page 12
•“MCS E911 caller hold” on page 12
The following sections describe how the features affect this release.
CFW and DND E911 Operator Callback
This feature changes the Enhanced 911 (E911) system so that when an emergency
operator calls back a caller who dialed 911, the call is not blocked, rerouted, or
preempted by other calls. Therefore, the caller who made the 911 call can be
contacted directly. The following settings are overridden during an E911 call:
• Do Not Disturb (DND) enabled
• Call Forwarding (CFW) enabled
• Routable Services enabled
This feature also gives the callback priority if the Application Server is in a minor
or major overload situation.

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MCP granular service packaging
With this feature, you can control the operation of services on a domain or user
basis. Features such as Instant Messaging and Web Collaboration can be
controlled. Users or domains can be restricted in their use of the service. The
ability to send and receive instant messages is controlled, as well as the ability of a
user or a group of users to transfer files, transfer a clipboard, send a URL to a user,
or to manipulate a whiteboard.
Multiple Login restrictions
With this feature, you can configure a maximum number of times a user can log
on to SIP endpoints. The administrator can force a logout from a user’s endpoints.
MCS E911 caller hold
This feature adds two enhancements to the Enhanced 911 (E911) system:
• The originator of a 911 call cannot invoke midcall features (such as Hold,
Transfer, Call Park, and Conferencing), cannot make an additional call, and
cannot receive incoming requests outside the emergency call.
• The originator of a 911 call cannot disconnect the call. The public safety
answering point (PSAP) must disconnect the call.
Other changes
This document was renumbered from NN10319-113 to NN42020-126.
This document includes safety information about the use of connecting cables,
power cords, and AC adaptors that ship with the equipment or that Nortel
specifies.

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Regulatory and safety information
This chapter contains regulatory and safety information.
Safety Information

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Introduction
This guide describes how to install, configure and use your Nortel IP Phone 2002.
The topics in this chapter include:
•“How this guide is organized” on page 15
•“Audience” on page 16
•“Text conventions” on page 16
•“Acronyms” on page 17
•“Related publications” on page 17
•“How to get help” on page 18
How this guide is organized
This guide is organized as follows:
•“IP Phone 2004 overview” on page 19
•“Installation and initialization” on page 33
•“Configuration” on page 41
•“Make and receive calls” on page 53
•“Call management” on page 71
•“Advanced features and services” on page 83
•“Troubleshooting” on page 95
For a brief overview of how to use the SIP Multimedia PC Client to control your
IP Phone 2002 (a configuration called the SIP Multimedia PC Client Set), see
“Appendix A: Multimedia PC Client and the IP Phone 2002” on page 99.
For a brief overview of how to use the SIP Multimedia Office Client to control
your IP Phone 2002 (a configuration called the SIP Multimedia Office Client Set),
see “Appendix B: Multimedia Office Client and the IP Phone 2002” on page 101.

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For a brief overview of how to use the Multimedia PC Client for IBM Lotus Notes
to control your IP Phone 2002 (a configuration called the Multimedia PC Client
IBM Lotus Notes Set), see “Appendix C: Multimedia PC Client for IBM Lotus
Notes and the IP Phone 2002” on page 103.
For information about setting up telephones that are not already configured, see
“Appendix D: DHCP parameter configuration” on page 105.
For a list of telephone parts numbers and where to go for help, see
“Appendix E: Customer support” on page 115.
Audience
This guide is intended for IP Phone 2002 users.
Text conventions
This guide uses the following text conventions:
bold text Indicates the IP Phone 2002 soft key you must press.
Example: Press the Ok soft key.
italic text Indicates new terms, document titles
Example: See IP Phone 2002 User Guide
(NN42020-126).

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Acronyms
This guide uses the following acronyms:
Related publications
For more information, see the following publications:
• IP Phone 2002 Quick Reference (NN42020-119)
• IP Phone 2004 Quick Reference (NN42020-122)
• IP Phone 2004 User Guide (NN42020-103)
• IP Phone 2007 User Guide (NN42020-104)
•Multimedia Office Client User Guide (NN42020-139)
•Multimedia PC Client User Guide (NN42020-102)
•Personal Agent User Guide (NN42020-100)
DHCP Dynamic Host Configuration Protocol
DND Do Not Disturb
DTMF Dual Tone Multi Frequency
ISDN Integrated Services Digital Network
IM Instant Message
IP Internet Protocol
IPCM Internet Protocol Client Manager
LAN Local Area Network
LCD Liquid Crystal Display
LED Light Emitting Diode
MAC Media Access Control
QoS Quality of Service
SIP Session Initiation Protocol
VoIP Voice over IP
WAN Wide Area Network

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How to get help
For service issues, contact your local support or Information Services team.

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IP Phone 2004 overview
This chapter describes the features and services on your IP Phone 2002 and some
basic functions.
The topics in this chapter include:
•“Features and services” on page 19
•“Useful terms” on page 21
•“Getting to know the IP Phone 2002” on page 23
Features and services
Your IP Phone 2002 functions as your traditional telephone does, but includes
functions that are available by using your internet connection. Here are some of
the features and services:
• hardware features
— integrated 3-port switch (LAN, PC, and internal port for voice)
— high-quality Voice over IP (VoIP) sound
— integrated headset jack
— local generation of call alerting, call progress, and dial tones (as well as
support for out-of-band DTMF signaling) to conserve valuable LAN/
WAN bandwidth
— dedicated hold, release, handsfree, headset, and mute buttons
— user-selectable ringer, speaker, handset, and headset volume
— multifield display for calling party number and for subject display
(between SIP clients)
— high fidelity, full-duplex speakerphone
— hearing-aid compatible

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• Software features
— Call Forward, Ignore, Decline, and Transfer
— speed dial from an inbox, outbox, or address book
— conference, call waiting, do not disturb, and call hold
— automatic registration on activation of the device
— multiple user log on
— inbox
—outbox
— address book
— list of friends
— search on a global address book
— program keys to speed dial a specific number, send IM, Do not Disturb,
call forward, presence, stock query
— call park
— message waiting indicator (telephone lamp lights red)
— Meet Me audio conferencing (For configuration information, see Personal
Agent User Guide (NN42020-100) and for user information, see Meet Me
Audio Conferencing Quick Reference (NN42020-113). This system
feature is optional.)
— roaming between domains in the same system (This feature depends on
system provisioning, contact your system administrator for details.)
Your IP Phone 2002 also provides features that are not available on traditional
phone systems including:
• instant messages: Send, receive, and reply to instant messages on your
IP Phone 2002.
• stock query: Obtain stock quotes directly on your IP Phone 2002 display.
• bulletins: Receive messages from your service provider, such as news of an
upcoming system upgrade, on the display screen of your IP Phone 2002.
Note: To determine whether this feature is activated for your system,
contact your system administrator for more information.