Nortel m3900 series User manual

Nortel Communication Server 2100
M3900 Series Meridian Digital
Telephones User Guide
Release: SE11
Document Revision: 09.01
www.nortel.com
NN42200-110
.

Nortel Communication Server 2100
Release: SE11
Publication: NN42200-110
Document status: Standard
Document release date: 20 August 2008
Copyright © 2008 Nortel Networks
All Rights Reserved.
Printed in Canada, the United States of America, and the United Kingdom
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.
All other trademarks are the property of their respective owners.
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Contents
New in this release 7
Feature changes 7
Other changes 7
Document restructured 7
About this document 9
M3900 series general description 11
Introduction 11
Minimum firmware requirements 11
Minimum EIPE load requirements 12
Programmable line/feature keys (self-labeled) 12
Programmable feature keys (self-labeled) 12
Context-sensitive soft keys 12
Release 3 enhancements 13
Full Duplex Handsfree capability 13
One-button feature access keys 13
Pause in Dialing Strings 13
Call Forward enhancement 14
Special Character handling 14
31-Digit Dialing 14
Secondary DN dialing with Directories 15
Password clear 16
Full icon support 17
Service orders 17
Flash download 17
Optivity Telephony Manager for Meridian SL-100 2.0 17
M3900/EXPEC Firmware Manager (MEFM) 18
Meridian Digital Group Listening (GLISTEN) 18
Interactions 19
Data schema 19
Password reset 19
Desktop directory number download 20
Limitations and restrictions 20
Interactions 20
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

4
Data schema 21
Feature keys 23
Fixed feature keys 23
Feature codes and abbreviations 29
Code summary 29
M3901 telephone set 33
M3901 feature description 33
Feature card 34
Message Waiting and Call Status Indicator (MWI) 35
Feature Activation Indicator (FAI) 35
Line key 35
Goodbye key 35
Hold key 36
Compatible features 36
M3901 key configuration 36
M3902 telephone set 37
M3902 feature description 37
Message waiting indicator (MWI) 38
Display 39
Keys 40
Compatible features 42
M3903 enhanced telephone 43
M3903 general description 43
Message Waiting and Call Status Indicator (MWI) 45
Info line 45
Text line 45
Label line 45
Keys 46
Compatible features 48
M3904 professional telephone 49
M3904 feature description 49
Message Waiting Indicator (MWI) 51
Info line 51
Text line 52
Label line 52
Keys 52
Key-based Access Expansion Module (KBA) and Display-based Access
Expansion Module (DBA) 55
Compatible features 55
M3905 ACD telephone 57
M3905 feature description 57
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

5
Message Waiting Indicator (MWI) 59
Handset (optional) 60
Keys 60
Key-based access expansion module (KBA) and DBA support 63
Compatible features 63
Hardware options 65
Accessory availability 65
Accessory descriptions 66
Handset option for the M3905 66
Alternate key caps for the M3905 66
Headset options 66
Meridian External Alerter and Recording Interface (MEARI) 67
Analog Terminal Adapter (ATA) 68
Accessory Connection Module (ACM) 68
Key-based Access Expansion Module (KBA) 68
Display-based Expansion Module (DBA) 69
Personal Directory PC Utility 71
Telephone wall mount kit 72
Full Duplex Handsfree Accessory 72
Installation 73
M3900 series Meridian digital telephones 73
Telephone positions 74
Changing the telephone position 74
Changing the telephone angle 74
Wall mounting the telephone 74
Headset consideration 75
Accessory Connection Module (ACM) 75
Installing the ACM into the footstand 76
Analog Terminal Adapter (ATA) 78
Meridian External Alerter and Recording Interface (MEARI) 80
Loud ringer connected to the MEARI 82
MEARI desktop recording device 82
MEARI call in progress indicator 83
Remote voice recording using call status 84
Troubleshooting 84
Key-based Expansion Module Accessory (KBA) 85
Configure the Meridian SL-100 for the KBA 88
Display-based Expansion Module Accessory 88
Configure the Meridian SL-100 for the DBA 89
Personal Directory PC Utility 89
Open the Personal Directory PC Utility 91
Select a Personal Directory PC Utility port 92
The Personal Directory PC Utility interface 92
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

6
Online help 93
Create a Personal Directory 94
Modify a Personal Directory 94
Add names and telephone numbers 95
Delete a character or single digit 95
Cut or copy between Personal Directories 96
Delete a directory entry 97
Save or Export the Personal Directory file 97
Program (download) the Personal Directory 98
Handset option for the M3905 Call Center Telephone 98
Installation of the cradle 100
Alternate key caps for the M3905 100
Full Duplex Handsfree (FDHF) Accessory on the M3904 101
Prerequisites 102
Operating parameters 102
Status light indicator 103
Meridian SL-100 configuration procedures 103
Features firmware and software management 105
Features and software 105
System software 105
M3900 telephone sets and accessories minimum firmware and release
numbers 107
Firmware download process overview 108
Meridian SL-100 109
M3900/EXPEC Firmware Manager 133
Environmental, power, and safety considerations 139
Temperature and humidity 139
Power consumption 139
Line engineering 140
Accessory environmental information 140
Meridian External Alerter and Recording Interface 140
Accessory Connection Module 141
Safety and electromagnetic compatibility 141
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

7
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New in this release
The following sections detail what’s new in Nortel Communication
Server 2100 M3900 Series Meridian Digital Telephones User Guide,
NN42200-110 for Release 11 (SE11):
•“Feature changes” (page 7)
•“Other changes” (page 7)
Feature changes
There are no feature changes in this document.
Other changes
See the following section for information about changes that are not
feature-related:
Document restructured
This document is restructured to align with Nortel Customer
Documentation Standards (NCDS).
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

8New in this release
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

9
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About this document
Purpose and audience
This guide provides feature, expansion module, and specification
information for the M3900 Series Meridian digital telephones. The intended
audience is administrative, and installation personnel.
Structure This document contains the following sections:
•“M3900 series general description” (page 11) - provides an overview of
the M3900 series Meridian digital telephones.
•“Feature keys” (page 23) - describes the look and the functions of the
feature keys.
•“Feature codes and abbreviations” (page 29) - lists the feature codes
and abbreviations.
•“M3901 telephone set” (page 33) - describes the M3901 telephone set.
•“M3902 telephone set” (page 37) - describes the M3902 telephone set.
•“M3903 enhanced telephone” (page 43) - describes the M3903
enhanced telephone.
•“M3904 professional telephone” (page 49) - describes the M3904
professional telephone.
•“M3905 ACD telephone” (page 57) - describes the M3905 ACD
telephone.
•“Hardware options” (page 65) - describes the features and optional
hardware available for each telephone set.
•“Installation” (page 73) - provides installation procedures for the sets
and optional hardware.
•“Features firmware and software management” (page 105) - shows
how to download firmware to your M3900 Meridian digital telephone.
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

10 About this document
•“Environmental, power, and safety considerations” (page 139) - shows
environmental, power, and safety requirements.
•“Terminology” (page 143) - contains acronyms and abbreviations of
terms used in this document.
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.