Nortel m3900 series User manual

Nortel Communication Server 2100
M3900 Series Meridian Digital
Telephones User Guide
Release: SE11
Document Revision: 09.01
www.nortel.com
NN42200-110
.

Nortel Communication Server 2100
Release: SE11
Publication: NN42200-110
Document status: Standard
Document release date: 20 August 2008
Copyright © 2008 Nortel Networks
All Rights Reserved.
Printed in Canada, the United States of America, and the United Kingdom
LEGAL NOTICE
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, the Nortel logo, Business Made Simple and the Globemark are trademarks of Nortel.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 7
Feature changes 7
Other changes 7
Document restructured 7
About this document 9
M3900 series general description 11
Introduction 11
Minimum firmware requirements 11
Minimum EIPE load requirements 12
Programmable line/feature keys (self-labeled) 12
Programmable feature keys (self-labeled) 12
Context-sensitive soft keys 12
Release 3 enhancements 13
Full Duplex Handsfree capability 13
One-button feature access keys 13
Pause in Dialing Strings 13
Call Forward enhancement 14
Special Character handling 14
31-Digit Dialing 14
Secondary DN dialing with Directories 15
Password clear 16
Full icon support 17
Service orders 17
Flash download 17
Optivity Telephony Manager for Meridian SL-100 2.0 17
M3900/EXPEC Firmware Manager (MEFM) 18
Meridian Digital Group Listening (GLISTEN) 18
Interactions 19
Data schema 19
Password reset 19
Desktop directory number download 20
Limitations and restrictions 20
Interactions 20
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
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Copyright © 2008 Nortel Networks
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4
Data schema 21
Feature keys 23
Fixed feature keys 23
Feature codes and abbreviations 29
Code summary 29
M3901 telephone set 33
M3901 feature description 33
Feature card 34
Message Waiting and Call Status Indicator (MWI) 35
Feature Activation Indicator (FAI) 35
Line key 35
Goodbye key 35
Hold key 36
Compatible features 36
M3901 key configuration 36
M3902 telephone set 37
M3902 feature description 37
Message waiting indicator (MWI) 38
Display 39
Keys 40
Compatible features 42
M3903 enhanced telephone 43
M3903 general description 43
Message Waiting and Call Status Indicator (MWI) 45
Info line 45
Text line 45
Label line 45
Keys 46
Compatible features 48
M3904 professional telephone 49
M3904 feature description 49
Message Waiting Indicator (MWI) 51
Info line 51
Text line 52
Label line 52
Keys 52
Key-based Access Expansion Module (KBA) and Display-based Access
Expansion Module (DBA) 55
Compatible features 55
M3905 ACD telephone 57
M3905 feature description 57
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Copyright © 2008 Nortel Networks
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5
Message Waiting Indicator (MWI) 59
Handset (optional) 60
Keys 60
Key-based access expansion module (KBA) and DBA support 63
Compatible features 63
Hardware options 65
Accessory availability 65
Accessory descriptions 66
Handset option for the M3905 66
Alternate key caps for the M3905 66
Headset options 66
Meridian External Alerter and Recording Interface (MEARI) 67
Analog Terminal Adapter (ATA) 68
Accessory Connection Module (ACM) 68
Key-based Access Expansion Module (KBA) 68
Display-based Expansion Module (DBA) 69
Personal Directory PC Utility 71
Telephone wall mount kit 72
Full Duplex Handsfree Accessory 72
Installation 73
M3900 series Meridian digital telephones 73
Telephone positions 74
Changing the telephone position 74
Changing the telephone angle 74
Wall mounting the telephone 74
Headset consideration 75
Accessory Connection Module (ACM) 75
Installing the ACM into the footstand 76
Analog Terminal Adapter (ATA) 78
Meridian External Alerter and Recording Interface (MEARI) 80
Loud ringer connected to the MEARI 82
MEARI desktop recording device 82
MEARI call in progress indicator 83
Remote voice recording using call status 84
Troubleshooting 84
Key-based Expansion Module Accessory (KBA) 85
Configure the Meridian SL-100 for the KBA 88
Display-based Expansion Module Accessory 88
Configure the Meridian SL-100 for the DBA 89
Personal Directory PC Utility 89
Open the Personal Directory PC Utility 91
Select a Personal Directory PC Utility port 92
The Personal Directory PC Utility interface 92
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Copyright © 2008 Nortel Networks
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Online help 93
Create a Personal Directory 94
Modify a Personal Directory 94
Add names and telephone numbers 95
Delete a character or single digit 95
Cut or copy between Personal Directories 96
Delete a directory entry 97
Save or Export the Personal Directory file 97
Program (download) the Personal Directory 98
Handset option for the M3905 Call Center Telephone 98
Installation of the cradle 100
Alternate key caps for the M3905 100
Full Duplex Handsfree (FDHF) Accessory on the M3904 101
Prerequisites 102
Operating parameters 102
Status light indicator 103
Meridian SL-100 configuration procedures 103
Features firmware and software management 105
Features and software 105
System software 105
M3900 telephone sets and accessories minimum firmware and release
numbers 107
Firmware download process overview 108
Meridian SL-100 109
M3900/EXPEC Firmware Manager 133
Environmental, power, and safety considerations 139
Temperature and humidity 139
Power consumption 139
Line engineering 140
Accessory environmental information 140
Meridian External Alerter and Recording Interface 140
Accessory Connection Module 141
Safety and electromagnetic compatibility 141
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
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7
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New in this release
The following sections detail what’s new in Nortel Communication
Server 2100 M3900 Series Meridian Digital Telephones User Guide,
NN42200-110 for Release 11 (SE11):
•“Feature changes” (page 7)
•“Other changes” (page 7)
Feature changes
There are no feature changes in this document.
Other changes
See the following section for information about changes that are not
feature-related:
Document restructured
This document is restructured to align with Nortel Customer
Documentation Standards (NCDS).
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

8New in this release
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
.

9
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About this document
Purpose and audience
This guide provides feature, expansion module, and specification
information for the M3900 Series Meridian digital telephones. The intended
audience is administrative, and installation personnel.
Structure This document contains the following sections:
•“M3900 series general description” (page 11) - provides an overview of
the M3900 series Meridian digital telephones.
•“Feature keys” (page 23) - describes the look and the functions of the
feature keys.
•“Feature codes and abbreviations” (page 29) - lists the feature codes
and abbreviations.
•“M3901 telephone set” (page 33) - describes the M3901 telephone set.
•“M3902 telephone set” (page 37) - describes the M3902 telephone set.
•“M3903 enhanced telephone” (page 43) - describes the M3903
enhanced telephone.
•“M3904 professional telephone” (page 49) - describes the M3904
professional telephone.
•“M3905 ACD telephone” (page 57) - describes the M3905 ACD
telephone.
•“Hardware options” (page 65) - describes the features and optional
hardware available for each telephone set.
•“Installation” (page 73) - provides installation procedures for the sets
and optional hardware.
•“Features firmware and software management” (page 105) - shows
how to download firmware to your M3900 Meridian digital telephone.
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
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10 About this document
•“Environmental, power, and safety considerations” (page 139) - shows
environmental, power, and safety requirements.
•“Terminology” (page 143) - contains acronyms and abbreviations of
terms used in this document.
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
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11
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M3900 series general description
Purpose This chapter introduces you to the M3900 series digital telephones.
IntroductionThe M3900 sets provide integrated voice and data communication. The
M3900 sets communicate with the Meridian SL-100 switch through digital
transmission over standard twisted-pair wiring.
The five models of the M3900 series telephones include the M3901,
M3902, M3903, M3904, and M3905. Each of the M3900 sets have specific
characteristics and support features using the following keys:
•fixed feature
•programmable line/feature (self-labeled)
•programmable feature (self-labeled)
•context sensitive soft keys
Minimum firmware requirements
The M3900 Release 3 telephone sets supported on the Meridian SL-100
require the following Release 3 firmware:
•M3902 Firmware version 8.0
•M3903 Firmware version 8.0
•M3904 Firmware version 8.2
•M3905 Firmware version 8.1
For information about how to obtain the latest firmware files, see “Features
firmware and software management” (page 105).
If you are using the Full Duplex Handsfree accessory with the M3904, the
minimum firmware version is 8.3.
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Copyright © 2008 Nortel Networks
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12 M3900 series general description
The Display-based Expansion Module (DBA), and the Key-based
Expansion Module (KBA) require a minimum firmware release as follows:
•Display-based Expansion Module - Release 6 of NTMN67AA or later
•Key-based Expansion Module - Release 2 of NTMN37BA or later
Minimum EIPE load requirements
The M3900 Release 3 telephones require a minimum of EIPE15AD.
Programmable line/feature keys (self-labeled)
The programmable line/feature keys (self-labeled) are located at the left
and right sides of the upper section of the display area on the M3903,
M3904, and M3905 telephone sets. The user changes the LCD label
of these keys (except the primary directory number key) to meet their
business needs.
The M3903 and M3904 sets provide two layers of functionality using these
keys. The user accesses two Lines/Features per key. The M3904 provides
the user with 12 lines/features that are accessible on the six keys. The
M3903 provides users with four lines/features that are accessible on the
two keys. The M3905 provides one layer of keys with eight line/feature
keys.
Programmable feature keys (self-labeled)
Programmable feature keys (self-labeled) are the three keys located
below the lower portion of the display area on the M3902 Meridian digital
telephone.
Context-sensitive soft keys
The M3903, M3904, and M3905 have four soft keys directly below the
display. Only the features that are configured for the telephone set display
on the soft labels above the keys. For example, features like transfer and
conference can be accessed during a call, but not Forward because that
feature is not needed during a call. You can access the following functions
or features using these keys:
•features configured for the telephone set
•phone status like on-hook, off-hook, or on a call
•options list, directory/log, or applications usage indication
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
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Release 3 enhancements 13
Release 3 enhancements
Full Duplex Handsfree capability
The Full Duplex Handsfree (FDHF) functionality allows simultaneous,
two-way communications during a handsfree call. For Full Duplex
Handsfree functionality, you require an M3904 Release 3 telephone set
equipped with an FDHF cartridge accessory. For hardware requirements
information, see “Full Duplex Handsfree Accessory” (page 72).
The set attenuates the receive audio level during FDHF mode while both
parties are speaking. Therefore, there can be fluctuations in the receive
volume during an FDHF call. During the call, you can insert or remove the
FDHF cartridge from the Accessory Connection Module (ACM) without
interrupting the established call. If you remove the FDHF cartridge, the
set restores half duplex operation.
One-button feature access keys
M3900 Release 3 firmware and MSL15 or later software introduces the
following enhancements for Personal Directory, Corporate Directory, Call
Log, and Redial List:
•The user can press the Directory/Log key and start a directory search
through the dial pad without pressing the Select soft key. Searches
can now be made with three letters, rather than only one.
•Instead of needing two key strokes with Corporate Directory, the user
presses the Applications keys and enters letters using the dial pad to
begin a search.
•Call Log and Redial List can be datafilled as either context-sensitive
soft keys or programmable feature keys.
Pause in Dialing Strings
This feature enables the user to enter a 1.5-second delay in the dialing
sequence on an external line. The sets use the delay for applications such
as answering machines, IVR systems, auto attendant, when programming
or editing their Personal Directory or Redial List. A new soft key, labeled
"Pause", appears on the M3903, M3904, and M3905 telephone sets.
This feature introduces a Pause soft key. To enter a Pause in the dialing
string while editing a number, press the Pause soft key. A Pause place
marker appears in the dialing string.
The pause character is two parallel bars (||) that appear in the dialing
display. You can insert additional pauses (for example, four pauses = 4 x
1.5 sec. = 6-sec. delay.) This feature is supported when using the Release
3 PC utility, NTMN82AB or later.
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
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14 M3900 series general description
Call Forward enhancement
The Call Forward Enhancement feature modifies the method of activating
Call Forward on M3903, M3904, and M3905 sets.
To forward your calls, or change a previously stored Call Forward number,
follow the steps in Procedure 1 “Use Call Forward on M3903, M3904, and
M3905 sets” (page 14).
Procedure 1
Use Call Forward on M3903, M3904, and M3905 sets
Step Action
1Press the Call Forward Key.
The previously stored Call Forward number appears, if one exists.
2If you want to keep the previously stored Call Forward number,
press Done. If you want to enter a new Call Forward number,
go to Step 3.
3Enter the Call Forward number and press Done.
When you start to enter the new number, the set automatically deletes
the initial Call Forward Number.
--End--
If you use Remote Call Forward to change the call forward number, the
number that appears on the display of the telephone set is the last number
entered directly from the telephone set. Currently, there is no plan to
change this.
Special Character handling
Users can enter Special Characters, like those on a PC keyboard for the
ASCII character set, to items such as the personal directory or feature key
labels. The Special Character set contains up to 130 characters. In the
edit mode, navigation keys access the special characters.
31-Digit Dialing
With the 31-Digit Dialing feature, M3900 display screens accommodate
dialing strings of up to 31 digits. This allows the screens to fully display
long dialing strings, such as calling card numbers and access codes.
The M3902 set has a one-line display. Use the Left/Right navigation keys
to scroll through the digits on the line.
M3903, M3904, and M3905 display screens accommodate 24 characters
on each line. For dialing strings greater than 24 characters, the number
automatically wraps to the second line.
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Copyright © 2008 Nortel Networks
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Release 3 enhancements 15
Table 1 "Features that support 31-Digit Dialing" (page 15) list the features
that support 31-Digit Dialing on M3902, M3903, M3904, and M3905 sets.
Table 1
Features that support 31-Digit Dialing
M3902 M3903 M3904 M3905
Personal Directory
Call Log
Redial
Predial
Secondary DN dialing with Directories
This feature introduces the ability to dial out on secondary DNs when using
the Personal Directory, Call Log, Redial List, and Corporate Directory
Application.
Personal Directory, Call Log, and Redial
If there is a call on a primary DN, or the set is configured as an ACD
Call Center telephone, use the following procedures to dial out on the
secondary DN.
Procedure 2
Dial out on secondary DNs using Personal Directory, Call Log, and Redial
- M3904
Step Action
1Press the Directory/Log Key, select the Personal Directory, and
select the entry.
2Press the secondary DN key and then the dial soft key.
The M3904 dials the number.
If you press the dial soft key prior to pressing the secondary DN
key, the M3904 displays "Unable to Dial - Busy Primary Line".
--End--
Procedure 3
Dial out on secondary DNs using Personal Directory, Call Log, and Redial
- M3905
Step Action
1Press the Dir/Log key or the Callers or Redial List and select
the entry.
2Press the dial soft key.
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20 August 2008
Copyright © 2008 Nortel Networks
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16 M3900 series general description
The M3905 displays "Select Free Line". Your site must be on MSL15
(or higher) and the patch ID DMX12 applied.
3Press a secondary DN key, press "OK", and press the dial soft
key again.
The M3905 dials the number.
If your site is not yet on MSL15, the M3905 will not display the
message; however, you use the same steps to dial the number.
--End--
Corporate Directory
If there is a call on a primary DN, or the set is configured as an ACD
Call Center telephone, use the following procedures to dial out on the
secondary DN.
Procedure 4
Dial out on secondary DNs using Corporate Directory - M3903 and M3904
Step Action
1Press the Applications Key, select Corporate Directory, and
select the entry.
2Press the secondary DN key and then press the dial soft key.
The M3903/M3904 dials the number.
If you press the dial soft key prior to pressing the secondary DN
key, the set will not dial the call, and it will cancel hold for the call
that is on the primary DN.
--End--
Procedure 5
Dial out on secondary DNs using Corporate Directory - M3905
Step Action
1Press the Applications key, select Corporate Directory and
select the entry.
2Press the dial soft key, then press a secondary DN key.
The M3905 dials the call.
--End--
Password clear
Administrators can clear and reset the Directory/Call Log password. Turn
off the password by using Password Clear.
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
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20 August 2008
Copyright © 2008 Nortel Networks
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Flash download 17
Full icon support
This feature enables the M3902, M3903, and M3905 sets to use the icons
with I-Ringing, I-Active, U-Active, I-Hold, and U-Hold.
Service orders
M3900 Release 3 firmware and MSL15 software introduce two new
options: RDLL (Redial List) and CLLG (Call Log.) For detailed examples of
adding the M3900 sets using SERVORD, refer to Nortel Communication
Server 2100 Service Order Reference — Commercial Systems,
(NN42100-103).
Flash download
Flash download provides the capability to download a new firmware
version from the Meridian SL-100 switch to the Meridian digital telephones
to:
•support a new language
•add new text prompts and soft-labels for feature and soft keys
•add new firmware-based applications
•support new signaling messages for server-based applications
•fix customer reported problems
Optivity Telephony Manager for Meridian SL-100 2.0
The Optivity Telephony Manager for Meridian SL-100 (OTM-MSL), version
2.0 or greater, initiates all flash download commands.
For Meridian SL-100 customers and Communication Server 2100
customers, the M3900/EXPEC Firmware Manager is also available for
firmware downloads. “M3900/EXPEC Firmware Manager (MEFM)” (page
18)
OTM-MSL provides the ability to:
•query the current firmware version residing on Meridian digital
telephones
•initiate flash download on M3900 sets on a set-by-set basis (that is,
you can schedule downloads for a series of phones; downloads can
occur during any time range, on any date)
•initiate flash download for all Meridian digital telephones configured
on an IPE peripheral equipped with an extended peripheral equipment
controller (EXPEC), NT7D07BA or later vintage
•keep track of download progress, and manage the correlation of
firmware files for the different sets
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18 M3900 series general description
•log download failures and provide a record of completed or failed
downloads
•abort a download
M3900 sets require an intelligent peripheral equipment (IPE) equipped with
an EXPEC, NT7D07BA or later version.
Interactions and restrictions
During the download process, the M3900 sets are in an inoperable state.
The sets display a message indicating that a download is in progress. If a
download fails, the display indicates that maintenance is required.
In cases where there is an IPE equipped with an EXPEC and both M3900
and M2000 series sets coexist, the M2000 sets continue to operate during
the flash download process.
M3900/EXPEC Firmware Manager (MEFM)
The M3900/EXPEC Firmware Manager (MEFM) is intended to provide a
web-based interface through which the firmware on the M3900 telephone
sets and EIPE controller, that is, the EXPEC (Enhanced Extended
Peripheral Equipment Controller) can be downloaded.
The M3900/EXPEC Firmware Manager tool includes the following
functions:
•Telnet and FTP
•Scheduling
•EXPEC controller card load management
•M3900 firmware maintenance
•Secure web-based user interface
The M3900/EXPEC Firmware Manager will support Meridian SL-100
customers and Meridian SL-100 customers who transition to CS 2100.
Please refer to “M3900/EXPEC Firmware Manager” (page 133) for a
description and system requirements for the M3900/EXPEC Firmware
Manager.
Meridian Digital Group Listening (GLISTEN)
Use the GLISTEN feature to activate the loudspeaker on the set when
the handset is in use. A group of people can listen to the audio, but only
the handset transmits audio to the far end. Group listening differs from
handsfree in that the set enables the loudspeaker, but not the handsfree
microphone. The handset is off-hook and its audio paths are on.
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Copyright © 2008 Nortel Networks
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Password reset 19
The GLISTEN feature is only available when enabled, and when assigned
to the set through SERVORD. When this feature is not available, it does
not show up in the options menu lists. In addition, because handsfree
and group listening cannot be in activation at the same time, the group
listening enable feature is not in the options list if there is an active call
with handsfree enabled.
In order to use the GLISTEN feature, the user must first enable the feature
by using the Options mode. When the feature is enabled, the handsfree
key can turn the speaker on or off. To turn off the speaker, the user must
press the Handsfree key a second time. The speaker only turns on if the
handset is off-hook. The speaker automatically turns off when the handset
is placed on-hook.
To activate handsfree when group listening is in use, the user must press
and hold the Handsfree key, place the handset on-hook, and release the
handsfree key. Alternately, the user can place the call on hold by pressing
the Hold key, place the handset on-hook, followed by pressing the DN key
that has the held call.
You must enable handsfree for group listening to be enabled.
Interactions
GLISTEN is assignable to M3902, M3903, and M3904 sets using
SERVORD commands NEW, NEWACD, ADD, and EST. Use the
SERVORD CHF command to toggle the status of the option to an existing
set previously listed. When you provision the options through SERVORD,
the user can access the GLISTEN feature with the options key.
Data schema
Table IVDINV has set refinements added with GLISTEN as a boolean field.
Refer to Nortel Communication Server 2100 Configuration — Commercial
Systems Data Schema Reference, NN42100-504 for more information.
Password reset
The M3903, M3904, and M3905 sets provide password reset capability to
directories that can be password protected.
The M3903 set uses password reset for the call log/redial fixed feature
key. The call log/redial key allows access to the call log and the Redial
List.
The M3904 set uses password reset for the directory/log fixed feature key.
The directory/log key allows access to set-based applications, such as
personal directory, call log, and Redial List.
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M3900 Series Meridian Digital Telephones User Guide
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Copyright © 2008 Nortel Networks
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20 M3900 series general description
The switch administrator performs password reset using the command
interface (CI) command, RESETPWD. If a user forgets the password, the
RESETPWD command resets the password for all directories.
When you perform Password Reset on a terminal with password protection
enabled, the user must enter the new password to gain access to a list.
After performing password reset on a terminal with password protection
disabled, the user enters the new password the next time password
protection is enabled. Use the RESETPWD command to assign the new
password.
With M3900 Release 3, the administrator can disable the password
functionality using the Password Clear enhancement by entering
"00000000" (that is, eight zeros), instead of a new password. The user
then will not be required to enter a password.
Desktop directory number download
The Meridian digital telephones display the DN associated with a DN key
or the feature assigned to a feature key on a display area next to each of
their keys. This display area eliminates the need for paper labels. The
directory download occurs when you provision new DNs on the set or add
new features.
Limitations and restrictions
DN download and feature key labeling only apply to Meridian digital
telephones equipped with a display. The M3902, M3903, M3904, M3905,
and the DBA use this function. The M3901 set does not use this function.
The M3902 set has a 2 x 24 character display. The keys for DN features
have enough space for seven characters for both DN and features.
The M3903 set has a 3 x 24 character display. The keys for feature keys
are limited to 10 characters.
The M3904 set has a 5 x 24 character display. The keys for features are
limited to 10 characters.
The M3905 set has a 4 x 24 display. The keys for features are limited to
10 characters.
The M3904 and M3905 sets support a maximum of two KBAs or one DBA.
A set that has at least one KBA cannot have a DBA and vice versa.
Interactions
The analog terminal adapter (ATA) functions with the M3900 sets.
Nortel Communication Server 2100
M3900 Series Meridian Digital Telephones User Guide
NN42200-110 09.01 Standard
20 August 2008
Copyright © 2008 Nortel Networks
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