Nortel Softphone 2050 User manual

Nortel Communication Server 1000
IP Softphone 2050
User Guide

Revision history
3
Revision history
August 2005
Standard 2.00. This document is up-issued to support Nortel
Communication Server 1000 4.5.
March 2005
Standard 1.00. This is the first issue of the document after
removing MVC 2050.

Revision history
4

Contents
5
Contents
IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Main parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IP Softphone 2050 Call Control window . . . . . . . . . . . . . . . 12
Standard Call Control window . . . . . . . . . . . . . . . . . . . . . . . . 13
Enhanced Call Control window . . . . . . . . . . . . . . . . . . . . . . . . 14
Call Control window elements and functions . . . . . . . . . . . . . 16
Hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Personal Directory, Redial List, and Callers List . . . . . . . . . . 21
System Tray icon and menu . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing and setting up the IP Softphone 2050 . . . . . . . . 23
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing the IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . . . . 24
Installing the USB Headset Kit . . . . . . . . . . . . . . . . . . . . . . . . 24
Managing contacts with the IP Softphone 2050 . . . . . . . . 25
Adding contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Editing contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Deleting contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Finding contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Filtering a directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Dialing from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . 30
Dialing from the Personal Directory . . . . . . . . . . . . . . . . . . . . 31
Dialing from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Dialing from the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contents
6
Adding a group to the Shortcut Bar . . . . . . . . . . . . . . . . . . . . 32
Using the Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . 33
Managing IP Softphone 2050 calls . . . . . . . . . . . . . . . . . . . 36
Making telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Answering telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Holding and retrieving telephone calls . . . . . . . . . . . . . . . . . . 37
Hanging up telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . 37
IP Softphone 2050 USB Headset Adapter . . . . . . . . . . . . . 38
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering calls with the USB Headset Adapter . . . . . . . . . . . 40
Hanging up calls with the USB Headset Adapter . . . . . . . . . . 40
Adjusting the volume with the USB Headset Adapter . . . . . . 40
Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using the i2050 Smart Functions menu . . . . . . . . . . . . . . . . . 41
Customizing the i2050 Smart Functions menu . . . . . . . . . . . . 42
Custom Functions for i2050 Smart Functions menu . . . . . . . 43
IP Softphone 2050 macros . . . . . . . . . . . . . . . . . . . . . . . . . . 45
About macros with the IP Softphone 2050 . . . . . . . . . . . . . . . 45
Recording a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Deleting a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Playing a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
IP Softphone 2050 menu commands . . . . . . . . . . . . . . . . . 47
Enhanced Call Control window menu . . . . . . . . . . . . . . . . . . . 47
Standard Call Control window menu . . . . . . . . . . . . . . . . . . . 48
View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Macro menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Contents
7
Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . . 50
Application interoperability issues . . . . . . . . . . . . . . . . . . . . . 50
Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Reset conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
USB Headset problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Directory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Personal Directory, Redial List, and Callers List . . . . . . . . 60

Contents
8

IP Softphone 2050 overview
9
IP Softphone 2050 overview
The IP Softphone 2050 turns your computer into a telephone. To make a
call, you dial with your keyboard or mouse. To answer a call, you simply
click a button. Instead of holding a telephone receiver to hear and speak
to callers, you wear a headset.
Designed to work with IP-based phone systems, the IP Softphone 2050
provides Voice Over IP (VoIP) services using a telephony server and your
company’s Local Area Network (LAN).
The server that supports your IP Softphone 2050 determines what
features you can access. For example, Call Conference, Call Transfer,
and Call Forward.
Features
The IP Softphone 2050 supports the following features:
• 12 programmable feature keys: 6 Programmable Line
(DN)/Feature Keys (self-labeled) and six lines/features accessed by
pressing the shift key
• 4 soft keys (self-labeled) that provide access to a maximum of 10
features
• multi-field display
• directory capabilities that are stored locally on your PC or linked to
external directories such as LDAP, Microsoft Outlook, and ACT!
contact management software
• Personal Directory, Redial List, Callers List, and Password
Administration, stored on the application server for systems running
CS 1000 Release 4.5 software
• one-click direct dialing from various windows and applications
• 6 specialized fixed keys:
— DN/Feature Tray selection
— Directory

IP Softphone 2050 overview
10
— Inbox (Message)
—Shift
— Services
— Expand to PC
• dedicated call processing keys:
—Hold
— Goodbye
—Answer
—Volume
—Mute
—Navigation
— Message waiting
• user-selectable ringer that enables the PC speakers or the headset to
ring for incoming calls
• macro functions for programming lengthy dialing patterns
Main parts
The IP Softphone 2050 consists of four main parts:
• “The Call Control window” on page 10
• “The Local Directory window” on page 11
• “The i2050srv application” on page 11
• “The System Tray icon and menu” on page 11
The Call Control window
The IP Softphone 2050 Call Control window displays the line keys,
feature buttons, and call display. Use this window to make and manage
your telephone calls. You also use this window to access your Network
Directory (if one is available), the Personal Directory, Redial List, and
Callers List features which include Application Server Administration and
Password Administration, and your Local Directory. For more information