Nortel 2001 Owner's manual

Nortel Communication Server 1000
Nortel Communication Server 1000 Release 4.0
IP Phones
Description, Installation, and Operation
Document Number: 553-3001-368
Document Release: Standard 4.00
Date: February 2005
Year Publish FCC TM
Copyright © Nortel Networks Limited 2005
All Rights Reserved
Produced in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant.
Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and
Succession are trademarks of Nortel Networks. Apani VPN is a trademark of Apani Networks. movianVPN is a
trademark of certicom. NetEQ is a trademark of Global IP Sound. iPAQ is a trademark of Hewlett Packard.
Axim is a trademark of Dell. ActiveSync is a trademark of Microsoft.
Title page

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IP Phones Description, Installation, and Operation
4
Revision history
February 2005
Standard 4.00. This document is up-issued to support the 8.x Firmware
Upgrade for IP Phones.
September 2004
Standard 3.00. This document is up-issued to support Communication Server
1000 Release 4.0.
June 2004
Standard 2.00. This document is up-issued to include the Nortel Networks
Mobile Voice Client 2050.
October 2003
Standard 1.00. This document is a new NTP for Succession 3.0 Software. It
was created to support a restructuring of the Documentation Library. This
document contains information previously contained in the following legacy
document, now retired: Internet Terminals Description (553-3001-217).

Page 4 of 302 Revision history
553-3001-368 Standard 4.00 February 2005

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IP Phones Description, Installation, and Operation
10
Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . 11
Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Nortel Networks IP Phone 2001 . . . . . . . . . . . . . . . 17
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Supported features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Features not currently supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display characteristics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Reinstalling an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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Removing an IP Phone 2001 from service . . . . . . . . . . . . . . . . . . . . . . 44
Nortel Networks IP Phone 2002 . . . . . . . . . . . . . . . 45
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Features not currently supported .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Display characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Package components .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Before you begin .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reinstalling an IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing an IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Removing an IP Phone 2002 from service . . . . . . . . . . . . . . . . . . . . . . 75
Nortel Networks IP Phone 2004 . . . . . . . . . . . . . . 77
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Features not currently supported .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Display characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Package components .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Before you begin .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

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First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Reinstalling an IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing an IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Removing an IP Phone 2004 from service .. . . . . . . . . . . . . . . . . . . . . 106
IP Phone
Key Expansion Module (KEM) . . . . . . . . . . . . . . . . 107
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Display characteristics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Installation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
IP Phone KEM startup initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Nortel Networks IP Softphone 2050 . . . . . . . . . . . . 121
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
System components .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Operation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Installation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Configuration utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Running the IP Softphone 2050 for the first time . . . . . . . . . . . . . . . . . 180

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Changing the TN of an existing IP Softphone 2050 . . . . . . . . . . . . . . . 181
Removing an IP Softphone 2050 from service .. . . . . . . . . . . . . . . . . . 181
Nortel Networks Mobile Voice Client 2050 . . . . . . 183
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Application software .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
MVC 2050 Call Handling screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
MVC 2050 installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
MVC 2050 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
MVC 2050 and WLAN .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Nortel Networks WLAN Handset 2210
and WLAN Handset 2211 . . . . . . . . . . . . . . . . . . . . 231
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Features not currently supported .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Display characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Package components .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Before you begin .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Installation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

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SIP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
SIP Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Installation and configuration overview . . . . . . . . . . . . . . . . . . . . . . . . 248
Features overview . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Corporate Directory .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Personal Directory .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Password Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
IP Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Emergency Services for Virtual Office .. . . . . . . . . . . . . . . . . . . . . . . . 251
Appendix A: Specifications . . . . . . . . . . . . . . . . . . 253
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Appendix A: 802.1Q VLAN description . . . . . . . . . 257
Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
IP Phone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
IP Softphone 2050 support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Three-port switch support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
VLAN IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

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Appendix B: IP Phone diagnostic utilities . . . . . . 263
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Diagnostics from the IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Using CLI Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

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About this document
This document is a global document. Contact your system supplier or your
Nortel Networks representative to verify that the hardware and software
described is supported in your area.
Subject
This document contains description, installation, and administration
information for the following:
• Nortel Networks IP Phone 2001, IP Phone 2002, and IP Phone 2004
• Nortel Networks IP Phone Key Expansion Module (KEM)
• Nortel Networks IP Softphone 2050
• Nortel Networks Mobile Voice Client 2050 for Personal Digital
Assistants (PDAs)
• Nortel Networks WLAN Handset 2210 and WLAN Handset 2211
Note on legacy products and releases
This NTP contains information about systems, components, and features that
are compatible with Nortel Networks Communication Server 1000
Release 4.0 software. For more information on legacy products and releases,
click the Technical Documentation link under Support on the Nortel
Networks home page:
http://www.nortelnetworks.com/

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Applicable systems
This document applies to the following systems:
• Communication Server 1000S (CS 1000S)
• Communication Server 1000M Chassis (CS 1000M Chassis)
• Communication Server 1000M Cabinet (CS 1000M Cabinet)
• Communication Server 1000M Half Group (CS 1000M HG)
• Communication Server 1000M Single Group (CS 1000M SG)
• Communication Server 1000M Multi Group (CS 1000M MG)
• Communication Server 1000E (CS 1000E)
• Meridian 1 PBX 11C Chassis (Meridian 1 PBX 11C Chassis)
• Meridian 1 PBX 11C Cabinet (Meridian 1 PBX 11C Cabinet)
• Meridian 1 PBX 51C
• Meridian 1 PBX 61C
• Meridian 1 PBX 61C CP PII
•Meridian1PBX81
• Meridian 1 PBX 81C
• Meridian 1 PBX 81C CP PII
Note: When upgrading software, memory upgrades may be required on
the Signaling Server, the Call Server, or both.
System migration
When particular Meridian 1 systems are upgraded to run CS 1000 Release 4.0
software and configured to include a Signaling Server, they become

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CS 1000M systems. Table 1 lists each Meridian 1 system that supports an
upgrade path to a CS 1000M system.
For more information, see one or more of the following NTPs:
•Communication Server 1000M and Meridian 1: Small System Upgrade
Procedures (553-3011-258)
•Communication Server 1000M and Meridian 1: Large System Upgrade
Procedures (553-3021-258)
•Communication Server 1000S: Upgrade Procedures (553-3031-258)
Intended audience
This document is intended for individuals responsible for maintaining
Internet Enabled systems.
Table 1
Meridian 1 systems to CS 1000M systems
This Meridian 1 system... Maps to this CS 1000M system
Meridian 1 PBX 11C Chassis CS 1000M Chassis
Meridian 1 PBX 11C Cabinet CS 1000M Cabinet
Meridian 1 PBX 51C CS 1000M Half Group
Meridian 1 PBX 61C CS 1000M Single Group
Meridian 1 PBX 61C CP PII CS 1000M Single Group
Meridian 1 PBX 81 CS 1000M Multi Group
Meridian 1 PBX 81C CS 1000M Multi Group
Meridian 1 PBX 81C CP PII CS 1000M Multi Group

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Conventions
Terminology
In this document, the following systems are referred to generically as
“system”:
• Communication Server 1000S (CS 1000S)
• Communication Server 1000M (CS 1000M)
• Communication Server 1000E (CS 1000E)
•Meridian1
The following systems are referred to generically as “Small System”:
• Communication Server 1000M Chassis (CS 1000M Chassis)
• Communication Server 1000M Cabinet (CS 1000M Cabinet)
• Meridian 1 PBX 11C Chassis (Meridian 1 PBX 11C Chassis)
• Meridian 1 PBX 11C Cabinet (Meridian 1 PBX 11C Cabinet)
The following systems are referred to generically as “Large System”:
• Communication Server 1000M Half Group (CS 1000M HG)
• Communication Server 1000M Single Group (CS 1000M SG)
• Communication Server 1000M Multi Group (CS 1000M MG)
• Meridian 1 PBX 51C
• Meridian 1 PBX 61C
• Meridian 1 PBX 61C CP PII
•Meridian1PBX81
• Meridian 1 PBX 81C
• Meridian 1 PBX 81C CP PII

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Related information
This section lists information sources that relate to this document.
NTPs
The following NTPs and documents are referenced in this document:
•IP Phone 2001 User Guide
•IP Phone 2002 User Guide
•IP Phone 2004 User Guide
•IP Phone Key Expansion Module User Guide
• IP Softphone 2050 and Mobile Voice Client 2050 User Guide
•WLAN Handset 2210 User Guide
•WLAN Handset 2211 User Guide
•Data Networking for Voice over IP (553-3001-160)
•IP Peer Networking: Installation and Configuration (553-3001-213)
•WLAN IP Telephony: Installation and Configuration (553-3001-304)
•Features and Services (553-3001-306)
•Software Input/Output: Administration (553-3001-311)
•IP Line: Description, Installation, and Operation (553-3001-365)
•Software Input/Output: Maintenance (553-3001-511)
Online
To access Nortel Networks documentation online, click the
Technical Documentation link under Support on the Nortel Networks
home page:
http://www.nortelnetworks.com/
CD-ROM
To obtain Nortel Networks documentation on CD-ROM, contact your
Nortel Networks customer representative.

Page 16 of 302 About this document
553-3001-368 Standard 4.00 February 2005

Page 17 of 302
IP Phones Description, Installation, and Operation
44
Nortel Networks IP Phone 2001
Contents
This section contains information on the following topics:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Supported features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Features not currently supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Display characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Reinstalling an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing an IP Phone 2001 from service . . . . . . . . . . . . . . . . . . . . . . 44
Introduction
This section explains how to install and maintain the IP Phone 2001. For
information on using the IP Phone 2001, see the IP Phone 2001 User Guide.

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553-3001-368 Standard 4.00 February 2005
This section contains the following procedures:
• Procedure 1, “Pre-installation checklist” on page 28.
• Procedure 2, “Installing an IP Phone 2001 for the first time” on page 31.
• Procedure 3, “Installing an IP Phone 2001 for the first time using DHCP”
on page 36.
• Procedure 4, “Disabling Auto Negotiate and enabling Full Duplex
mode” on page 41.
• Procedure 5, “Checking Ethernet Statistics” on page 42.
• Procedure 6, “Changing the TN of an existing IP Phone 2001” on
page 43.
• Procedure 7, “Replacing an IP Phone 2001” on page 44.
• Procedure 8, “Removing an IP Phone 2001 from service” on page 44.
Note: After an IP Phone has been installed and configured, if power is
to the phone is interrupted, re-entry of the IP parameters, Node Number,
TN, or re-acquisition of firmware is not required.
Description
The IP Phone 2001 brings voice and data to the desktop environment. It
connects directly to the LAN through the Ethernet connection.
The IP Phone 2001 components are shown in Figure 1 on page 19 and
described in Table 2 on page 19.

Nortel Networks IP Phone 2001 Page 19 of 302
IP Phones Description, Installation, and Operation
Figure 1
IP Phone 2001
Table 2
IP Phone 2001 components and functions (Part 1 of 3)
Component Function
Speaker Press the Dial/Line key to activate
the speaker for on-hook dialing and
listening.
Message Waiting/
Incoming Call Indicator
The Message Waiting lamp turns ON
to indicate that a message has been
left for the user. This lamp also
flashes when the set ringer is ON.

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553-3001-368 Standard 4.00 February 2005
Volume control bar Use the volume control bar to adjust
the volume of the Handset, Ringer,
and On-hook Dialing/Listen tones.
Press the right side of the rocker bar
to increase volume; press the left side
to decrease volume.
Navigation keys Use the navigation keys to scroll
through menus and lists in the display
area.
Dial/Line key Use the Dial/Line key to access the
single line and activate on-hook
dialing. No status icon or LED is
provided.
Hold key Press the Hold key to put an active
call on hold. Press the Dial/Line key
to return to the caller on hold.
Soft keys (self-labeled) Soft keys (self-labeled) are located
below the display area. The LCD
label above the key changes, based
on the active feature.
Note: A triangle before a key label
indicates that the key is active.
Message key Press the Message key to access
your voicemail box.
Table 2
IP Phone 2001 components and functions (Part 2 of 3)
Component Function