Nortel 1210 User manual

Nortel IP Phones 1200 Series
SIP User Guide
Release: 1.0
Document Revision: 01.00
www.nortel.com
NN30001-001

Nortel IP Phones 1200 Series
Release: 1.0
Publication: NN30001-001
Document status: Standard
Document release date: 10 August 2009
Copyright © 2009 Nortel and Nortel Partner. All Rights Reserved.
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in
this document are subject to change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

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IP Phone 1200 SIP User Guide
Contents
Regulatory and Safety Information..................................................6
EMC ...........................................................................................................................6
Safety..........................................................................................................................6
Other...........................................................................................................................6
Introduction........................................................................................ 7
IP Phone 1200 Series.........................................................................................7
Basic Features....................................................................................................8
IP Phone 1210.............................................................................................................8
IP Phone 1220.............................................................................................................9
IP Phone 1230...........................................................................................................10
Installing Your IP Phone ................................................................................11
Phone Components....................................................................................................11
Attaching the Foot Stand (optional)...........................................................................13
Connecting the Handset.............................................................................................13
Connecting the Headset (optional).............................................................................13
Connecting AC Power (optional)...............................................................................14
Connecting the LAN Ethernet Cable..........................................................................14
Connecting the PC Ethernet Cable.............................................................................14
Wall Mounting (Optional) .........................................................................................15
Description of Keys and Components........................................................................16
Configuring Your IP Phone.............................................................23
Local Configuration........................................................................................23
Phone Info.................................................................................................................23
Tones Setting.............................................................................................................24
Time Zone.................................................................................................................25
Time Server...............................................................................................................25
Line Name.................................................................................................................26
User ID .....................................................................................................................26
Auth ID.....................................................................................................................27
SIP Password.............................................................................................................27

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IP Phone 1200 SIP User Guide
Call Forwarding ........................................................................................................27
Reset Phone...............................................................................................................29
Web Configuration..........................................................................................31
General......................................................................................................................32
Phone Configuration..................................................................................................33
Phonebook ................................................................................................................36
Change Password ......................................................................................................38
Auto-Configuration.........................................................................................39
Using Your IP Phone....................................................................... 40
Making Calls....................................................................................................40
Answering Calls...............................................................................................42
Rejecting an Incoming Call.............................................................................43
Placing Calls on Hold......................................................................................43
Retrieving a call from hold:.......................................................................................44
Activating Mute...............................................................................................44
Hanging Up......................................................................................................44
Call Waiting.....................................................................................................45
Caller ID and Call-Waiting Caller ID............................................................46
Per Call Caller-Id Blocking ............................................................................46
Do Not Disturb ................................................................................................46
Call Forwarding..............................................................................................47
Auto Callback / Redialing...............................................................................47
Call Return......................................................................................................47
Auto Dial..........................................................................................................48
Call Transfer ...................................................................................................48
Conferencing ...................................................................................................49
Call Park / Unpark..........................................................................................49
Call Pickup ......................................................................................................50
Voicemail.........................................................................................................50
Intercom...........................................................................................................50
Group Page......................................................................................................51

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IP Phone 1200 SIP User Guide
Handsfree.........................................................................................................51
Headset ............................................................................................................51
Adjusting Volume............................................................................................52
Instant Messages (IM).....................................................................................52
Call Logs..........................................................................................................53
Book Settings...................................................................................................53
Speed Dialing...................................................................................................55
Managing Speed Dial Entries ....................................................................................56
Log In / Log Out Settings................................................................................58
Login.........................................................................................................................58
Logout.......................................................................................................................59
Upgrade ............................................................................................ 60
Using your phone’s Web Interface.................................................................60
Using your phone’s LCD Interface.................................................................60
Glossary ........................................................................................... 61

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IP Phone 1200 SIP User Guide
Regulatory and Safety Information
EMC
•United States: FCC 47 CFR Part 15 Class B
•Canada: ICES-003 Class B
•Australia/New Zealand: CISPR 22
•European community:
– EN55022 Class B
– EN 55024
– EN 61000-3-2
– EN 61000-3-3
•Japan: VCCI
•Korea MIC: KN22 and KN24
Safety
•United States: UL 60950-1
•Canada: CSA 60950-1-03
•Australia/New Zealand: AS/NZS 60950.1:2003
•European Community: EN 60950-1+A11
•International: IEC 60950-1
•Mexico: NOM approvals
Other
•FCC Part 68 HAC
•IC CS-03 HAC
•Australia AS/ACIF 004
•New Zealand PTC 220
•Complies with the essential requirements and other relevant provisions of
Directive 1999/5/EC10
•Complies with Reduction of Hazardous Substances (RoHS) – (6 of 6) as
part of European Union Environmental Directive
•American Disabilities Act (ADA) compliant dialpad

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IP Phone 1200 SIP User Guide
Introduction
Your IP Phones 1200 series bring voice and data to your desktop and are
designed and optimized for small and medium sized businesses. These phones
have an ergonomic and advanced design.
IP Phone 1200 Series
Your IP Phones 1200 series include three models, namely IP Phone 1210, IP
Phone 1220 and IP Phone 1230. The choice of the three phone models enables
you to choose the functionality and price that is just right for your business use.
This section includes the following topics:
•Basic Features,
•Installing Your IP Phone,
•Description of Keys and Components.

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IP Phone 1200 SIP User Guide
Basic Features
IP Phone 1210
The IP Phone 1210 is the entry-level deskset in the exciting IP Phone 1200
Series that comes pre-programmed with key features used by today’s
businesses. It is a standard-level desktop phone for basic communication needs.
It is a great choice for lobbies, lunchrooms and other common public areas. The
phone includes the following features:
•Four Context Sensitive Soft Keys (self labeled)
•Two Specialized Feature Keys
•Six Fixed Call Processing Keys (Three with LED Status), namely Mute,
Handsfree, Goodbye, Applications, Headset, Hold
•Volume Up/Down Keys to Separately Adjust the Ringer, Speaker,
Headset And Handset’s Volume
•Four-Way Navigation Cluster plus Enter Key
•Wall Mountable
•LCD Display Screen
•High Quality Speakerphone
•Hearing Aid Compatibility
•Handset Jack
•Headset Jack
•10/100 Ethernet Ports:
oOne Ethernet port for LAN Connection
oOne Ethernet port for optional PC connection
•Power Over Ethernet (PoE) through the LAN port, or Power Through a
Supported AC Adapter

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IP Phone 1200 SIP User Guide
IP Phone 1220
The IP Phone 1220 is one of the desksets in the exciting IP Phone 1200 Series
that comes pre-programmed with key features used by today’s businesses. The
IP Phone 1220 is an intermediate-level desktop that is ideally positioned for office
workers with moderate call activity. The phone includes the following features:
•5 Lines x 25 Character LCD Display
•Four Context-Sensitive Soft Keys (Self Labeled)
•Six Specialized Feature Keys
•Six Fixed Call Processing Keys (Three with LED Status) namely –
Mute, Handsfree, Goodbye, Applications, Headset, Hold
•Volume Up/Down Keys to Separately Adjust the Ringer, Speaker,
Headset and Handset Volume
•Four-Way Navigation Cluster Plus Enter Key
•Four Line Keys (Self Labeled)
•Wall Mountable
•LCD Display Screen
•High Quality Speakerphone
•Hearing Aid Compatibility
•Headset Jack
•Handset Jack
•10/100 Ethernet Ports:
oOne Ethernet Port for LAN Connection
oOne Ethernet Port for Optional PC Connection
•Power Over Ethernet (PoE) through the LAN port, or Power Through a
Supported AC Adapter
•Accessory Expansion Module (AEM) Port to Connect the Expansion
Module

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IP Phone 1200 SIP User Guide
IP Phone 1230
The IP Phone 1230 comes pre-programmed with key features used by today’s
businesses. It is a premium-intermediate deskset and is best suited for power
users with advanced communication needs, users such as managers, knowledge
workers and administrative assistants. The phone includes the following
features:
•9 Nine lines x 25 Character LCD Display
•Four Context Sensitive Soft Keys (Self Labeled)
•Six Specialized Feature Keys
•Six Fixed Call Processing Keys (Three with LED Status) namely –
Mute, Handsfree, Goodbye, Applications, Headset, Hold
•Volume Up/Down Keys to Separately Adjust the Ringer, Speaker,
Headset and Handset Volume
•Four-Way Navigation Cluster Plus Enter Key
•Ten Line Keys (Self Labeled)
•Wall Mountable
•LCD Display Screen
•High Quality Speakerphone
•Hearing Aid Compatibility
•Headset Jack
•Handset Jack
•10/100 Ethernet Ports:
oOne Ethernet Port for LAN Connection
oOne Ethernet Port for Optional PC Connection
•Power Over Ethernet (PoE) through the LAN port, or Power Through a
Supported AC Adapter
•Accessory Expansion Module (AEM) Port to Connect the Expansion
Module

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IP Phone 1200 SIP User Guide
Installing Your IP Phone
Phone Components
This section details the steps and precautionary measures to perform during the
installation of your IP Phone. The standard package includes the following
accessories:
•Foot Stand
•Handset
•Handset Cord
•2.1 meters (7 feet) CAT5e Ethernet Cable
•Number Plate and Lens
Figure 1 shows the connections on the back of a 1200 Series IP Phone. Perform
the following steps to connect the components of the phone and to install the
phone:
•Attaching the Foot Stand (optional)
•Connecting the Handset
•Connecting the Headset (optional)
•Connecting AC Power (optional)
•Connecting the LAN Ethernet cable
•Connecting the PC Ethernet cable
•Wall mounting (optional)

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IP Phone 1200 SIP User Guide
Figure 1: Connections on an IP Phone 1200 Series

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IP Phone 1200 SIP User Guide
Attaching the Foot Stand (optional)
Attach the foot stand in the appropriate slots depending on the desired angle for
your IP Phone. If you insert the foot stand into the upper slots, your IP Phone
sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP
Phone sits at a 55-degree angle.
1. Align the bottom tabs on the foot stand with the position 1 slots or the
position 2 slots on the back of your IP Phone.
In position 1 the IP Phone sits at a 25-degree angle.
In position 2 the IP Phone sits at a 55-degree angle.
2. Press the foot stand into the slots until it snaps into place.
If you install your IP Phone on a wall, do not attach the foot stand.
Connecting the Handset
Use the following procedure to connect the handset to your IP Phone:
1. Plug the end of the handset cord with the short straight section into the
handset.
2. Plug the other end of the handset cord with the long straight section into
the handset jack marked with the handset symbol as shown in Figure 1.
3. (Optional) Thread the cord through the channel in the foot stand (if
installed) so that it exits on the side of the foot stand.
Connecting the Headset (optional)
If you have a headset, you can connect the headset to the IP Phone as given in
the following procedure:
1. Plug the headset cord into the headset jack on the back of the IP Phone
as shown in Figure 1.
2. Thread the cord through the channel in the side of the foot stand (if
installed).
3. Set up the headset according to the headset instructions.
For information on how to use your headset with your IP Phone, refer to Headset.

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IP Phone 1200 SIP User Guide
Connecting AC Power (optional)
Your IP Phone supports AC power and Power over Ethernet (PoE). For AC
power, use only the Nortel-approved Global Power Supply (N0146475) and the
country-specific IEC cable that you can order separately. To use PoE, your
connected LAN must support PoE.
1. Connect the DC barrel connector to the power jack on the back of the IP
Phone.
2. Thread the cable through the channel in the foot stand (if installed) to
secure the cable.
3. Plug the country-specific IEC cable into the Global Power Supply, and
then plug the Global Power Supply into the nearest AC power outlet.
Connecting the LAN Ethernet Cable
Connect your IP Phone to your LAN using a CAT5e Ethernet cable to enable full
functionality of your IP Phone. If your Ethernet port is equipped with Power over
Ethernet (PoE), your IP Phone can be powered through the LAN port. Do not
extend the LAN Ethernet cable outside the building.
1. Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet
port on the back of your IP Phone as shown in Figure 1.
2. Thread the cable through the channel in the foot stand (if installed).
3. Connect the other end of the cable to your LAN Ethernet connection. The
LAN LED on the back of the IP Phone lights when a LAN connection is
established.
Note: When your LAN cable gets unplugged on an active phone, your phone
LCD displays an alert message “LAN cable unplugged”.
Connecting the PC Ethernet Cable
Connect a CAT5e PC Ethernet cable between your IP Phone and your computer
to enable your computer to access the LAN.
1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet
port on the back of your IP Phone as shown in Figure 1.
2. Thread the cable through the channel in the foot stand (if installed).
3. Connect the other end of the cable to the LAN port on your PC.

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IP Phone 1200 SIP User Guide
Wall Mounting (Optional)
You can install your IP Phone on a wall. Wall-mount the IP Phone using the two
keyholes on the back of the IP Phone. You do not need the foot stand for wall-
mounted applications.
1. Remove the foot stand, if already attached.
2. Ensure all cables are properly routed and the IP Phone is functioning.
3. Make small marks on the wall where you want to align each keyhole slot.
4. Insert the screws (not provided) so that they protrude slightly from the
wall.
5. Align the keyholes on the back of the IP Phone with the screws in the wall.
6. Slide the IP Phone onto the screws to secure the IP Phone in position.

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IP Phone 1200 SIP User Guide
Description of Keys and Components
You should look at the following figures to understand the locations of the keys
and components on your IP Phone 1210, 1220 or 1230. For a description of the
keys and components on your IP Phone, look at Table 1 – IP Phone 1200 Series
Description of Keys and Components.

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IP Phone 1200 SIP User Guide
Figure 2: IP Phone 1210

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IP Phone 1200 SIP User Guide
Figure 3: IP Phone 1220

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IP Phone 1200 SIP User Guide
Figure 4: IP Phone 1230

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IP Phone 1200 SIP User Guide
Table 1: IP Phone 1200 Series Description of Keys and
Components
Key or Component Description
Message Waiting /
Incoming Call
Indicator
When a message is waiting, the red message waiting
indicator glows.
Also, if configured, this indicator glows when the ringer
sounds.
Line or Speed Dial
keys
The keys on either side of the display area are line or
speed dial keys and are labeled on the LCD display. You
may program these keys as either line or speed dial keys
(for one touch dialing). These keys select which line is in
use when the phone is active, and also act as Status
Monitoring Keys when a number is set as a speed dial.
(These user defined line keys are not available on the IP
Phone 1210, whereas there are ten line keys in IP Phone
1230 four in IP Phone 1220)
Display Screen
Shows the call information and phone status icons and
guides you while using features.
Soft Keys
Soft key labels are displayed on the last line of your
phone’s LCD screen. The LCD label above each key
changes based on the active feature. At most four softkeys
can be displayed on the LCD screen. If, however, there are
more functions present in a menu, the right and left
navigation keys can be used to view the additional soft
keys. Pressing the corresponding button below each
softkey label operates the soft keys. If the label for a
particular button is not present, this means that that softkey
is inactive for the current menu.
Six Specialized
Feature keys
The keys on either side of navigation keys are fixed
specialized feature keys. The IP Phone 1210 has two keys,
namely Services and Conference, while the IP Phones
1220 & 1230 have six keys. The system administrator
programs these keys with the following features:
Conference: To initiate conference. When a conference
server is not configured, this key functions when there are
two or more active calls. This key functions at all times
when a conference server is configured.
Services: When your telephone is idle, press this key to
briefly display your telephone’s firmware version, network
address and Ethernet address. When navigating the menu,