Mitel 6867i Premium User manual

6867i SIP IP Phone for Clearspan®
RELEASE# 4.2.0 SP2
USER GUIDE

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
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Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited
without the express consent from Mitel. Please contact our legal department at [email protected] for
additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S.
patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer to www.cmspatents.com.
6867i SIP IP Phone User Guide for Clearspan
Release 4.2.0 SP2
November 2016
2897-004
© Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are
trademarks of Mitel Networks Corporation.Any reference to third party trademarks are for reference only
and Mitel makes no representation of the ownership of these marks.

Software License Agreement
Mitel | iii
SOFTWARE LICENSE AGREEMENT
Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide,
non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software
in object form solely with the Equipment for which the Software was intended. This Product
may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the
terms of this agreement. These programs are confidential and proprietary, and are protected
as such by copyright law as unpublished works and by international treaties to the fullest extent
under the applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential and
proprietary programs and information and shall not export licensed Software to any country
except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe,
translate or reduce to electronic medium or machine readable form or language, derive source
code without the express written consent of the Seller and its Suppliers, or disseminate or
otherwise disclose the Software to third parties. All Software furnished hereunder (whether or
not part of firmware), including all copies thereof, are and shall remain the property of Seller
and its Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by
the terms and conditions contained herein. Removal or modification of trademarks, copyright
notices, logos, etc., or the use of Software on any Equipment other than that for which it is
intended, or any other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue
use and destroy or return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable for any
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or consequential
damages) arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.

6867i User Guide for Clearspan
iv | Mitel

Table of Contents
Mitel | v
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Auto Install Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Network Connected/Network Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone/Line Status Indicators and Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Off-Hook and Dialing Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Line Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Detailed-View Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Multi-View Call Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Calling a Directory Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Calling a Speeddial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6867i User Guide for Clearspan
vi | Mitel
Handling Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
When on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Retrieving a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Direct Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Transferring an Existing Call to Another Existing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Transferring to a Contact in the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Indication of Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Creating Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Setting Up a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Creating a Conference call by joining two existing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Ending a Conference and Transferring Remaining Parties . . . . . . . . . . . . . . . . . . . . . . . . .31
Muting Your Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accessing the IP Phone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Time Format, Daylight Savings, and Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Live Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Resetting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Table of Contents
Mitel | vii
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Speed Dial Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Programmable Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
ACD (Automatic Call Distribution) Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
AsstInitCall and AsstCallPush . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
AsstOptIn and AsstOptOut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
BLF (Busy Lamp Field) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
BLF/List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CALL HISTORY KEY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Park/Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Pull . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Directory Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Executive and Assistant Services (ExecFilAct and ExecFilDeact) . . . . . . . . . . . . . . . . . . . . . . 63
Filter Softkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Speeddial Key with Initiate Call Functionality (Assistants Only) . . . . . . . . . . . . . . . . . . . . . . 65
Executive Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Assistant Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Icom (Intercom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

6867i User Guide for Clearspan
viii | Mitel
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Accessing the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Deleting an Entry In the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Deleting All Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Retrieve a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Lock the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Unlock the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Accessing and Using the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Deleting Entries from the Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Speed Dial Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Creating a Speed Dial Using Speed Dial 8 or Speed Dial 100 . . . . . . . . . . . . . . . . . . . . . . .77
Press-and-Hold to Create a Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Creating a Dialpad Speed Dial Key Using the Speed Dial Edit Option . . . . . . . . . . . . . . . . .79
Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Transfer/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Group Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Push-to-Talk and Instant Group Call (Clearspan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Group RTP Paging (RTP Streams) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Auto-Answer/Play Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

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Mitel | ix
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Allow Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Keys States and LED/Button Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Model M680i and M685i Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . 90
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Clearspan Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

6867i User Guide for Clearspan
1 | Mitel
INTRODUCTION
The Mitel 6867i is a 24-line SIP phone designed for power users who demand a lot from both
their phones and their networks. The Mitel 6867i provides remarkable HD wideband audio and
an enhanced speakerphone that utilizes dual microphones and advanced audio processing to
achieve richer and clearer handsfree conversations. Supporting today’s high speed networks
through dual Gigabit Ethernet ports, the 6867i offers a large color LCD display, six
programmable soft keys, four programmable context sensitive system keys and native
DHSG/EHS and USB headset support. With its fully customizable hard key layout, XML
capabilities, and an environmentally efficient PoE class 2 rating, the 6867i is one of the most
advanced SIP desktop phones available on the market today.
ABOUT THIS GUIDE
This guide explains how to use the basic features of your new 6867i phone. Not all features
listed are available by default. Contact your System or Network Administrator to find out which
features and services are available to you on your system. Your System Administrator has the
ability to customize some features on this phone. For information on more advanced settings
and configurations, Administrators can refer to the Mitel SIP IP Phones Administrator Guide.
DOCUMENTATION
•Mitel 6867i SIP IP Phone Quick Reference Guide for Clearspan – Contains call handling
instructions, an overview of the User Interface (UI) and details on UI navigation, as well as
information on other important features. The Quick Reference Guide can be downloaded
from http://edocs.mitel.com.
•Mitel 6867i SIP IP Phone Installation Guide – Contains installation and set-up instructions,
general features and functions, and basic options list customization. The Installation Guide
can be downloaded from http://edocs.mitel.com.
PHONE FEATURES
• 3.5” QVGA color TFT LCD with backlight
• Built-in, two-port 10/100/1000 Gigabit Ethernet switch – lets you share a connection with
your computer
• USB 2.0 port (100mA maximum)
• Six programmable and four context-sensitive softkeys
• Press-and-hold speed dial key configuration feature
• Supports up to 24 call lines with LEDs
• Wideband handset
• Wideband, full-duplex speakerphone for handsfree calls
• Headset mode support
• AC power adapter (sold separately)

Introduction
Mitel | 2
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependent on your phone system or service provider.
REQUIREMENTS
The 6867i requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for
the 6867i phone
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets
Layer (SSL) (HTTPS)
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps]
recommended)
• Category 5/5e straight-through cabling (Category 6 straight-through cabling required for
optimum Gigabit Ethernet performance)
• Power source:
- For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an
Ethernet cable to connect from the phone directly to the network for power (no 48V
AC power adapter required if using Power-over-Ethernet [PoE])
- For Ethernet networks that DO NOT supply power to the phone use only the GlobTek
Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold separately)
to connect from the DC power port on the phone to a power source or use a PoE power
injector or a PoE switch
INSTALLATION AND SETUP
If your System Administrator has not already set up your 6867i phone, please refer to the Mitel
6867i Installation Guide for basic installation and physical setup information.

6867i User Guide for Clearspan
3 | Mitel
GETTING STARTED
The 6867i must be set up and be configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.
PLUGGING IN AND STARTING THE PHONE
The 6867i automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.
The phone displays the following startup screens.

Getting Started
Mitel | 4
The 6867i phone then checks settings and looks for new configuration and firmware updates
from a configuration server. This may take a few moments while the phone downloads the latest
updates.
If language packs were loaded to your phone by your SystemAdministrator, the following screen
displays during startup.
Note: New updates to your phone can be automatically scheduled from the server. This
is set up on the phone system by your System Administrator and should be scheduled
during non-business hours or slow call periods.
CAUTION: Donotunplugorremovepowertothephonewhileitischecking
or installing firmware and configuration information.

6867i User Guide for Clearspan
5 | Mitel
When the configuration update is complete, the phone displays the following screens and then
displays the Home screen.
AUTO INSTALL PROCESS
If your System Administrator uses the Auto Install application, you will be prompted to enter
and confirm the Device ID after the initial startup screens display. A configuration file is then
created, and the phone restarts.
NETWORK CONNECTED/NETWORK DISCONNECTED
If your phone successfully connects to the network, the phone will go directly to the Home
screen.

Getting Started
Mitel | 6
If your phone did not successfully connect to the network, the Network Disconnected prompt
appears on the display, and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and remove the Network Disconnected prompt
from the screen. However, if changes have been made to your phone’s network settings, you
may need to restart your phone. Check with your System or Network Administrator for
assistance.
For more information about connecting your phone, see the Mitel 6867i IP Phone Installation
Guide.
UI OVERVIEW
HOME SCREEN
When the phone has successfully updated the configuration and connected to the network, the
phone displays the Home screen. The Home screen displays the current line, your name (SIP
screen name), the date and time, and various important status messages. It is the default screen
displayed when the phone is in an idle state.
Note: If the phone displays a No Service status message, you can still use the phone,
but note that it is not registered with the Registrar. For more information about registering
your phone, contact your System Administrator.
Date and Time
Line and Name Status indicators
Status Messages
More Softkey
Bottom Softkeys
Left Softkeys

6867i User Guide for Clearspan
7 | Mitel
PHONE/LINE STATUS INDICATORS AND MESSAGES
Icons display on the phone to indicate the status of the phone and/or the status of the line.
These icons display on the upper right corner of the Home screen.
The following table identifies and describes the phone/line status indicators on the Home
screen.
In addition to the phone/line status indicators, the following status messages might appear on
the Home screen:
• Number of missed calls
• Phone lock status
• SCA Caller IDs
• XML-related text
• Network status
Note: Your System Administrator should have configured your SIP screen name, line
number, and any other administrative features required. If your name does not display
on the screen, contact your System Administrator.
ICON DESCRIPTION
Phone Locked - The lock icon displays on the Home screen indicating that the phone is in
a locked state preventing the phone from being used and preventing any changes from
being made to the phone.
Voicemail - The voicemail icon displays on the Home screen only if you have new
messages waiting. The number in the red circle indicates how many new messages you
have (from 1 to 9; if the total number of pending messages is greater than 9, an exclamation
mark "!" is displayed). To access your voicemail messages, use the star codes for your
system if a voicemail softkey has not been configured on your phone. For more information
on your system’s star codes, please refer to the documentation for the voicemail system
you are using.
Note: Depending on your call manager, the voicemail icon may not indicate the number of
pending messages, but instead just indicate messages are pending by the use of an
exclamation mark "!".
Missed Calls - The Missed Calls icon displays on the Home screen only when incoming
calls have not been received. The number in the red circle indicates how many calls were
missed. To access a list of your missed calls, press the Received Callers List key.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the
DND feature is enabled. When DND is enabled, callers calling into the phone hear a busy
signal or a message, depending on the configuration.
Call Forward - The Call Forward icon displays on the Home screen when the Call Forward
feature is enabled. When Call Forward is enabled, incoming phone calls are automatically
forwarded to a defined number when your phone is in a busy state and/or when the call is
not answered after a specified number of rings.

Getting Started
Mitel | 8
SOFTKEYS
Six left softkeys and four bottom softkeys are always displayed on the Home screen. You can
configure the left softkeys with up to 20 functions and configure the bottom softkeys with up to
18 functions as required.
If your Administrator has configured softkey functions on your phone, the labels for those
functions display on the screen. For example, in the preceding illustration, XML Menu and
Voicemail were configured as XML and speed dial keys respectively and the remaining three
left softkeys were configured as BusyLampField(BLF) keys. The bottom set of softkeys were
configured as DND (Do Not Disturb), Call FWD (Call Forward), and Lock/Unlock respectively.
A More softkey as indicated by dots is also displayed at the bottom right of the screen if you
have configured more softkeys than can be displayed at one time. These dots indicate the
number of softkey pages and their relative position.
OFF-HOOK AND DIALING SCREEN
When you pickup the handset on the Home screen, the screen displays as follows:
This screen displays the following bottom keys:
• Dial
• Conf (Conference)
• Xfer (Transfer)
These keys are context-sensitive and cannot be changed.
The More softkey is also displayed if you have any configured bottom softkeys. For example,
in the previous figure, the 6867i has three softkeys configured that are viewable on the next
softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to
display all the rest of the configured softkeys (as per the following figure).
Note: For more information about configuring the left and bottom softkeys, see
“Programmable Softkeys” on page 54.

6867i User Guide for Clearspan
9 | Mitel
LINE SELECTION SCREEN
The Line Selection screen displays a list of the lines that are available on the phone as well
as line usage indicators that tell you whether or not a line is in use.
It also allows you to easily select a line to act upon. When a line is not in use, a New Call key
is available allowing you to dial out using the selected line. If the line is in use with a call on
hold, a Pickup key is available allowing you to pick up the call on hold on the respective line.
The following table identifies and describes the line usage indicators on the Line Selection
screen.
INDICATOR/
ICON DESCRIPTION
N/A No icon denotes that no calls are associated with the line and the line is available to
be used.
# The number denotes how many call appearances are being utilized on the respective
line.
Indicates a call is incoming on the respective line.
Indicates a call is outgoing on the respective line.
Line Usage
Indicators
Available Lines
New Call/
Pickup Key

Getting Started
Mitel | 10
DETAILED-VIEW CALL SCREEN
The Detailed-View Call screen brings into focus all the information available for a specific call.
It is the default screen displayed for all active point-to-point calls.
The Detailed-View Call screen encompasses the picture ID of the remote party (if available),
a call timer indicating the duration of the call in focus (in minutes and seconds), the caller ID
(name and number), and call status and feature indicators.
The following table identifies and describes the call status and call feature indicators on the
Detailed-View Call screen.
INDICATOR/ICON DESCRIPTION
CALL STATUS INDICATORS
N/A No icon denotes that the call is connected and in progress.
Indicates the call is on hold.
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow
denotes where the other conference call participant is in the list of calls.
CALL FEATURE INDICATORS
Indicates the call is secured using TLS/SRTP encryption.
Indicates the call is using Mitel Hi-Q™ audio.
Indicates active VoIP recording is enabled and the call is being recorded.
Call Timer
Call Feature
Indicators
Caller ID
Picture ID
Call Status
Indicators

6867i User Guide for Clearspan
11 | Mitel
MULTI-VIEW CALL SCREEN
The Multi-View Call screen allows you to manage your calls more efficiently when you have
more than one call in progress. It is particularly useful in transfer and conference scenarios. All
pertinent information from the Detailed-View Call screen is also available on the Multi-View
Call screen but information for two remote parties can be seen simultaneously.
The following table identifies and describes the call status and call feature indicators on the
Multi-View Call screen.
INDICATOR/ICON DESCRIPTION
CALL STATUS INDICATORS
N/A No icon denotes that the call is connected and in progress.
Indicates the call is on hold.
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow (if
applicable) denotes where the other conference call participant is in the list of
calls.
CALL FEATURE INDICATORS
Indicates the call is secured using TLS/SRTP encryption.
Indicates the call is using Mitel Hi-Q™ audio.
Indicates active VoIP recording is enabled and the call is being recorded.
Call Timer
Call Status
Indicators
Call Feature
Indicators
Caller ID