Oki C5500n Series Service manual

1
Ordering Replacement Supplies . . . . . . . . . . . . . . . . . . . . . 2
Using the Printer Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Navigating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Menu Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Tray 1 and Optional Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . 5
Multi-Purpose Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Media Specifications/Loading . . . . . . . . . . . . . . . . . . . . . . . . . 6
Changing Default Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exit Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Print Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selectable Media Weight Settings . . . . . . . . . . . . . . . . . . . . . 10
Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transparencies and Labels . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Thick Paper and Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . 13
Oki . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Clearing Media Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jams 372, 380 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jam 381 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Jams 382, 383 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Jam 390 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Jam 391 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Jam 392 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . 24
Service & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contents
59381102

2
How to Order
• Consult the dealer where you
purchased your printer.
• Consult an Oki Data Authorized
Sales or Service Dealer. For the
nearest dealer, call
1-800-654-3282.
•U.S., Puerto Rico, Guam,
U.S. Virgin Islands only: Order
on the Internet at
WWW.OKIPRINTINGSOLUTIONS.COM .
•U.S. only: Order toll-free by
phone at 1-800-654-3282, using
VISA
®
, MasterCard
®
, or AMEX
®
.
Order Numbers
Important!
Use only genuine Oki Toner
Cartridges.
Toners/Drums, Type C8
Other Consumables
Installation
The printer’s consumable items all
include replacement instructions.
Take Advantage of
OKI Supply Manager
• Calculates your usage based on
information you provide.
• Sends you an email reminder
when it’s time to reorder
To register, go to
WWW.OKIPRINTINGSOLUTIONS.COM.
Check Out
Oki Managed Services
A document output analysis of your
business which could save you up
to 30% on your printing costs.
Call 1-888-654-6264 to schedule
an appointment with an Oki
Managed Services project manager.
Or, for more information, go to
WWW.OKIPRINTINGSOLUTIONS.COM .
Toner Oki Part No.
Black, Standard 43381904
Black, High Capacity 43324404
Cyan, Standard 43381903
Cyan, High Capacity 43324403
Magenta, Standard 43381902
Magenta, High Capacity 43324402
Yellow, Standard 43381901
Yellow, High Capacity 43324401
Drum Oki Part No.
Black 43381704
Cyan 43381703
Magenta 43381702
Yellow 43381701
Item Oki Part No.
Fuser, 120V 43363201
Fuser, 230V 43363202
Transfer Belt 43363401
Ordering Replacement Supplies

3
Note
Settings made in the printer
driver will override the printer
menu settings.
Navigating the Menu
1. Press
to enter the Menu mode.
2. Press
or
repeatedly to scroll through the
Categories, Items and Values.
3. Press
to select a Category, Item or
Value to change, or to engage
the new setting for a Value.
4. Press
to exit the Menu mode.
For Example
If the MP Tray will normally be
loaded with transparencies, set the
printer menu as follows:
1. Press E
NTER .
2. Press + repeatedly until you see
MPT MEDIA TYPE
PLAIN *
3. Press E NTER .
The second line of the display
starts blinking.
4. Press + repeatedly until
TRANSPARENCY appears on the
second line of the display.
5. Press E NTER .
An asterisk appears next to your
selection.
6. Press E NTER .
The setting is engaged.
7. Press O
N L INE .
Using the Printer Menu
Navigating

4
Summary of Menu
Categories
 Information Menu
Print the Menu Map, Network
settings or Demo page.
 Print Menu
Set the number of copies, feed
tray used, etc.
 Media Menu
Set media size and weight for
the various trays, etc.
 Color Menu
Set color density, registration,
etc.
 Sys Config Menu
Set power save, timeouts, etc.
 USB Menu
Set parameters for USB.
 Network Menu
Set network parameters.
 Maintenance Menu
Enable power save, and set
other printer parameters.
 Usage Menu
Indicates page counts and
remaining life for consumables.
Printing the MenuMap
The MenuMap provides a listing of
the current printer menu settings.
1. Press + one or more times until
you see
INFORMATION MENU
2. Press E NTER .
PRINT MENU MAP
EXECUTE
3. Press E NTER .
The MenuMap prints and the
printer goes back on line.
Using the Printer Menu
Menu Summary

5
Media Specifications
Loading Paper
1
2
3
4
5
Changing the Default Media
Weight
Note
The default media weight setting
for Trays 1 and 2 is Medium.
1. Press E NTER .
2. Press + repeatedly until MEDIA
MENU appears on the display.
3. Press E NTER .
TRAY1 PAPERSIZE
LETTER
4. Press + repeatedly until
•TRAY1MEDIAWEIGHT
or
•TRAY2MEDIAWEIGHT
appears on the display.
5. Press E NTER .
6. Press + repeatedly until the
second line of the display shows
the Value you wish to use.
7. Press E
NTER .
8. Press O
N L INE .
Media Weight Range
Tray 1: 17 to 32 lb. US Bond (64 to 120 g/m
2
)
Optional Tray 2: 17 to 47 lb. US Bond (64 to 176 g/m
2
)
Media Size Range: Letter, Legal-14, Legal-13.5, Legal-13, A4, A5, A6 [Tray 1
only], B5, Executive
Capacity, 20-lb.
(75 g/m
2
) paper:
Tray 1: 300 sheets
Optional Tray 2: 530 sheets
Tray 1 and Optional Tray 2

6
Media Specifications
Loading Paper
1
2
3
4
5
6
Letterhead stationery
• Single-sided printing: load face
up, top edge into the printer.
• Double-sided printing (the
optional duplex unit must be
installed): load face down with
top edge away from the printer.
Weight Range
20 to 54 lb. US Bond (42 to 113 lb. Index, 75 to 203 g/m
2
metric)
Size Range:
Min. 4.13" x 5.83" [105 to 148 mm], max. 8.5" x 14" [216 x 356 mm]
(Non-standard sizes must be defined in driver before printing: see your
on-line User’s Guide.)
Banners: 8.25 to 8.5'' [210 to 216 mm] wide by up to 47.25'' [1.2 m]
long. Must be fed one sheet at a time.
Takes:
100 sheets 20-lb. (75 g/m
2
) paper, 50 transparencies, 10 envelopes
Labels: max. feed stack = about 3/8-inch (1 cm) high
Multi-Purpose Tray
Media Specifications/Loading

7
Note
For the MP Tray, the default
settings are:
•MediaType=Plain.
• Media Size = Letter
To Set Transparencies as
the Default Media in the
MP Tray, see “For
Example” on page 3.
To Set Heavy Paper, Labels,
or Envelopes as the
Default Media in the MP
Tray
First, set the Media Size
1. Press E NTER to enter the Menu
mode.
2. Press + repeatedly until MEDIA
MENU appears on the display.
3. Press E
NTER .
TRAY1 PAPERSIZE
LETTER *
4. Press + repeatedly until MPT
PAPER SIZE appears on the
display.
5. Press E NTER .
The second line of the display
starts blinking.
6. Press + repeatedly until the
second line of the display shows
the Value
(for envelopes, select
COM-10 ENVELOPE) you wish
to use.
7. Press E NTER twice.
The setting is engaged and the
second line of the display stops
blinking.
8.
Envelopes : If you are setting
the MP Tray for envelopes, press
O
N L INE and you are done.
Heavy paper/labels: If you
are setting the MP Tray for
heavy paper or labels, keep
going.
Heavy Paper and Labels Only:
Set the Media Type
9. Press +.
MPT MEDIATYPE
PLAIN *
10.Press E NTER .
The second line of the display
starts blinking.
11.Press + repeatedly until your
choice of CARD STOCK or
LABELS appears on the second
line of the display.
12.Press Enter.
13.Press Back.
The setting is engaged and the
second line of the display stops
blinking.
14.Press O
N L INE .
The printer goes back on line.
Multi-Purpose Tray
Changing Default Media

8
Top (Face Down) Exit
Tray
This is the exit tray that is normally
used.
• For papers up to 47 lb. US Bond
(176 g/m
2
).
• Holds up to 250 sheets of 20-lb.
US Bond (75 g/m
2
) paper.
•Sheetsexitfacedown.
Rear (Face Up) Exit
Tray
• Provides straight-through,
curl-free print path for
transparencies, envelopes, labels
and heavy paper.
• Handles paper from 17 to 54 lb.
US Bond (64 to 203 g/m
2
).
• Holds up to 100 sheets of 20-lb.
US Bond (75 g/m
2
) paper.
• Sheets exit face up (for
multi-page documents, select
reverse order printing in your
application Print dialog box).
Note
If the rear tray is open, all
printed pages will exit there
regardless of the printer driver
setting.
Opening the Rear-Feed
Tray
1
2
Exit Trays

9
Why Change Media
Settings?
Always make sure the media
setting matches the print media
you are using.
Improper media settings:
• cause poor quality printing
•causeflaking
• can damage the printer
Printer Driver Versus
Printer Menu
Print media settings can be made in
the printer driver or in the printer
menu.
• Printer driver settings override
printer menu settings.
Default Media Weight
Settings
The default media weight setting
for all trays is Medium (20 to 27 lb.
US Bond [75 to 101 g/m
2
]).
Changing Defaults
See pages 5 and 7.
Resetting to the Original
Defaults
1. Press E NTER .
2. Press - repeatedly until you see
MAINTENANCE MENU on the
display.
3. Press E NTER .
MENU RESET
EXECUTE
4. Press E NTER .
The printer resets and returns to
the on-line state.
Media Settings for
Individual Print Jobs
If you are printing a job on special
media, you can temporarily load
the media in a tray and change the
media settings for that tray in the
driver as you print the job.
Print Media Settings
General Information

10
Ranges for Printer
Media Weight
Media weight settings can be made
in the printer menu or the printer
driver.
Important!
Settings made in the printer driver
override the printer menu settings.
US Bond versus Index
To determine if a paper weight is
US Bond or Index, check the metric
equivalent. E.g.,
•35lb.US Bond = 132 g/m
2
•35lb.Index = 64 g/m
2
For more information, go to
www.paper-paper.com/
weight.html.
Sample Ream Labels
US BOND
Media Weight, US Bond
[sometimes given as substance]
Media Weight, Metric: confirms
US Bond vs Index.
INDEX
Media Weight, Index.
Media Weight, Metric: confirms
Index vs US Bond
Selectable Media Weight
Settings, US Bond
Setting US Bond (Metric)
Light 17 to 19 lb.
(64 to 71 g/m
2
)
Medium 20 to 27 lb.
(75 to 101 g/m
2
)
Heavy 28 to 32 lb.
(105 to 120 g/m
2
)
Ultra Heavy 33 to 54 lb.
(124 to 203 g/m
2
)
Selectable Media Weight
Settings, Index
Setting Index (Metric)
Light 35 to 40 lb.
(64 to 71 g/m
2
)
Medium 42 to 56 lb.
(75 to 101 g/m
2
)
Heavy 58 to 67 lb.
(105 to 120 g/m
2
)
Ultra Heavy 69 to 113 lb.
(124 to 203 g/m
2
)
Print Media Settings
Selectable Media Weight Settings

11
Specifications
Caution!
The ink on pre-printed letterhead stationery must be able to withstand
446°F (230°C) for 0.2 second, including mechanical pressures to 25 psi
(1.8 kg/cm
2
).
Banner Paper__________________________________
• Width: 8¼ to 8½" (210 to 216
mm)
• Length: 14 to 47¼" (357.4 to
1200 mm)
• Paper Weight: up to 34 lb. US
Bond (128 g/m2)
• Feed Tray: MP Tray Only
• Exit Tray: Rear Exit Tray Only
• Printing: Simplex (1-sided) Only
Note
Banner paper must be fed in one
sheet at a time.
Feed Sizes Exit Media Weight
1
Recommended Media
1
1. Weights in this column are US Bond (see page 10 for more information).
Tray 1 • Letter
•Executive
•Legal-14
• Legal-13.5
•Legal-13
•A4,A5,A6
•B5
Top
Rear
• Light (17- 19 lb.)
• Medium (20-27 lb.)
• Heavy (28-32 lb.)
•OkiBrightWhite
Proofing Paper, 32 lb.
(see page 14)
• Hammermill Laser
Printer Radiant White,
24 lb.
• Xerox 4024, 20 lb.
Tray 2 Same as Tray
1, but no A6.
Top
Rear
• Light (17- 19 lb.)
• Medium (20-27 lb.)
• Heavy (28-32 lb.)
• Ultra Heavy (33-54 lb.):
limited to 47 lb. max.
Same as Tray 1
MP Tray Same as Tray
1, but custom
sizes can also
be used.
2
2. Min. = 4.13" x 5.83"; max. = 8.5" x 14": must be defined in the printer driver.
Rear
Only
• Medium (20-27 lb.)
• Heavy (28-32 lb.)
• Ultra Heavy (33-54 lb.)
Same as above, plus:
• Oki Banner Paper (see
page 14).
Print Media
Paper

12
Caution!
Print media must be able to
withstand 446°F (230°C) for 0.2
second, including mechanical
pressures to 25 psi (1.8 kg/cm
2
).
Transparencies
Important!
Use only recommended transparencies.
• Exit: Rear Exit Tray Only
•
Media Weight Setting: Ignored
Recommended
• Oki Premium Color
Transparencies (see page 14)
• 3M CG3720
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source=MPTray
• Media Size = Letter or A4
• Media Type = Transparency
All Jobs (Set Transparencies as
the Default)
Set the printer menu as follows
(see “Navigating the Menu” on
page 3.):
• MP Tray PaperSize = Letter (the
default) or A4
• MP Tray MediaType =
Transparency
Labels
• Exit: Rear Exit Tray Only
•
Media Weight Setting:
Medium, Heavy or Ultra Heavy
Loading Labels
• Multi-Purpose
tray
•Labelsideup
•Topedgeaimed
into the printer.
Recommended
• Avery 5161 White Laser Label,
Letter Size
• Avery 7162, 7664, 7666 White
Laser Labels, A4 Size
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source=MPTray
• Media Size = Letter or A4
• Media Type = Labels
All Jobs (Set Labels as the
Default)
Set the printer menu as follows
(see page 3):
• MP Tray PaperSize = Letter or A4
• MP Tray MediaType = Labels
Print Media
Transparencies and Labels

13
Caution!
To avoid damage to the printer,
ALWAYS CHANGE THE PRINTER
SETTINGS WHEN PRINTING ON
THICK MEDIA.
Thick Paper
• Sizes: Letter, Executive,
Legal-14, Legal-13.5, Legal-13,
A4, A5, A6, B5, Custom (must be
defined in the printer driver).
•
Exit Tray: Rear Only
Recommended
• Oki Premium Card Stock (see
page 14)
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source=Tray1(
17-32 lb.
*
)or
MP Tray (
20-54 lb. )
• Size = see sizes above
• Type = Heavy or Ultra Heavy
(see page 10).
All Jobs (Set Thick Paper as the
Default)
Set the printer menu to (see page
3):
• PaperSize = see sizes above.
•MediaType:
– Tray 1 = Heavy (28-32 lb.
*
)
– MP Tray = Heavy (28-32 lb.
*
)
or Ultra Heavy (33-54 lb.
*
)
*USBond
Envelopes
Caution!
Envelopes must be able to
withstand 446°F (230°C) for 0.2
second, including mechanical
pressures to 25 psi (1.8 kg/cm
2
)
Important!
For the best print results, use only
the recommended envelopes.
Never use envelopes with metal
clasps, snaps, windows, or V-flap
seals:
• Exit: Rear Exit Tray Only
•
Media Type Setting: Ignored
•
Media Weight Setting: Ignored
Recommended
• Oki Premium Envelopes (see
page 14).
Printing
Individual Jobs
Make the following settings in the
printer driver as you print the job:
•Source=MPTray
• Size = COM-10
All Jobs (Set Envelopes as the
Default)
Set the printer menu to (see
page 3):
•PaperSize=COM-10ENVELOP
Print Media
Thick Paper and Envelopes

14
Oki
®
Synflex™*
 Waterproof, Tear Resistant
 White, 8½'' x 11'' (216 x 279
mm)
Oki Bright White
Proofing Paper
 White, 32-lb.
 8½'' x 11'' (216 x 279 mm)
Oki Premium
Envelopes
*
 COM-10 (#10), white wove
 Security tinted, Redi-Strip seal
Oki Premium Color
Transparencies
 Size 8½'' x 11'' (216 x 279 mm)
Oki Banner Paper
*
 70 lb. Index (128 g/m
2
)
 Size 8½'' x 35.4'' (216 x 899
mm)
Oki Premium Card
Stock
*
 Acid-free archival quality
 White, 8½'' x 11'' (216 x 279
mm)
* For best printing results:
OKI Part # Qty
52205901 100/box
OKI Part # Qty
52206101 500/box
OKI Part # Qty
52206301 100/box
52206302 500/box
OKI Part # Qty
52205701 50/box
OKI Part # Qty
52207901 25/box
52206002 100/box
OKI Part # Weight Qty
52205601 60 lb. Cover 250/box
52205602 90 lb. Index 250/box
52205603 110 lb. Index 250/box
Temperature range Humidity
65 to 77°F (18 to 25°C) 40 to 65%RH
To purchase Oki media, contact
your local Oki dealer or visit:
WWW.OKIPRINTINGSOLUTIONS.COM
Print Media
Oki

15
Power Save sets how long the
printer waits before going into
standby mode. This saves energy,
but the printer requires time to
warm up when it receives a print
job or if you want to enter the
menu and change settings.
Setting the Power Save
Interval
1. Press + repeatedly until you see
SYSTEM CONFIG MENU on the
display.
2. Press E
NTER .
POW SAVE TIME
60 MIN *
3. Press E NTER .
The second line of the display
starts blinking.
4. Press + repeatedly until the
value you wish to select (
5, 15,
30, 60 [default], or 240
minutes) appears on the
display.
5. Press E NTER twice.
The new setting is engaged and
the second line of the display
stops blinking.
6. Press O
N L INE .
Disabling (or
Re-enabling) Power
Save
The printer comes set for Power
Save enabled. To disable (or
enable) Power Save
1. Press E
NTER to enter Menu
mode.
2. Press - repeatedly until you see
MAINTENANCE MENU on the
display.
3. Press E
NTER .
4. Press + repeatedly until you see
POWER SAVE
ENABLE†
5. Press E NTER .
The second line of the display
starts blinking.
6. Press + to toggle back and forth
between DISABLE and ENABLE.
7. Press E NTER twice.
The new setting is engaged and
the second line of the display
stops blinking.
8. Press O
N L INE .
Power Save

16
B ACK Button
In the Menu mode, press B ACK to
go back to the previous Item or
Category, or to place the printer
back on line.
+ Button
Press + to enter the Menu mode or
to go to the next Category, Item or
Value in the Menu.
Press and hold this button to
advance rapidly through the
entries.
– Button
Press – to go back to the previous
Category, Item or Value in the
Menu.
Press and hold – to rapidly advance
backwards rapidly through the
entries.
E NTER Button
Press E NTER to enter the Menu
mode.
When the printer is n the Menu
mode, press E
NTER to select a
Category or Item to change. Once
you have changed the setting to a
new Value, press E
NTER to engage
the Value.
O N L INE Button
Press O N L INE to switch the printer
between on line and off line status.
When the printer is in the Menu
mode, press O
N L INE to exit the
Menu mode and return the printer
to on line.
If there is a paper size mismatch
error, press O
N L INE to force the job
to print.
Press O
N L INE to start a manual
print job from the MP Tray once
paper has been loaded.
If there is a memory overflow,
press O
N L INE to recover and place
the printer back on line.
C ANCEL Button
Press and hold C ANCEL to stop
printing the current job.
When the printer is in the Menu
mode, press C
ANCEL to exit the
Menu mode and place the printer
back on line.
Ready Light (Green)
On: printer is on line.
Off: printer is off line.
Flashing: printer is receiving data.
Attention Light (Red)
On: Warning or Error status
Off: Normal status.
Flashing: Alarm status
Control Panel

17
OPEN FRONT COVER
nnn: PAPER JAM
nnn = 372 or 380
1
2
3
Clearing Media Jams
Jams 372, 380

18
OPEN TOP COVER
381: PAPER JAM
1
2
3 Remove the image drums/
toner cartridges:
Caution!
To avoid damage to the drums:
• Be sure to set the drums on a
flat surface.
• Do not touch the shiny green
area on the bottom of the
drums.
• Do not expose the drums to light
for more than 5 minutes.
4
CAUTION! The fuser (behind
cyan [C] toner) may be HOT.
CMYK
Clearing Media Jams
Jam 381

19
5
6
7
Warning! If the printer has been
printing, the fuser will be
HOT !
To remove a sheet trapped in the
fuser, grasp the edge of the
sheet, push the fuser pressure
release lever (
1 ) towards the
front and down, and lift out the
sheet. Then let go of the fuser
pressure release lever.
If the sheet is well advanced into
the fuser, see step 4 under “Jam
382.”
CMYK
Clearing Media Jams
Jam 381 (cont.)