Olivetti CRF7100 Guide

ISTRUZIONI PER L'USO
ERRORS AND TROUBLESHOOTING
Printed in Italy
ENGLISH
FRANÇAIS
DEUTSCHESPAÑOL
CASH REGISTER
NETTUN@7000
ISTRUZIONI PER L'USO
int'l

Publication issued by:
Olivetti S.p.A.
Telecom Italia Group
Via Jervis, 77 - 10015 Ivrea (TO)
Copyright © 2012, by Olivetti
All rights reserved.
This manualdescribes the CRF7100 cash register sold with the name
NETTUN@7000int’l, and provides information of a general nature necessaryfor
using the cash register for the first time.
For more detailed information on how to use the cash register functions, a
Programming manual can be downloaded from the Olivetti site (www.olivetti.com)
that contains detailed information on programming the settings.
The manufacturer reserves the right to carry out modifications to the product
described in this manual at any time without any notice.
The quality requirements of this product are attested
through display of marking on the product.
Your attention is drawn to the following actions which could compromise the
conformity attested to above and also product characteristics:
•incorrect power supply;
•incorrect installation, incorrect or improper use or use not in compliance with
the warnings provided in the User’s Manual furnished with the product;
•replacement of original components or accessories with others of a type not
approved by the manufacturer, or performed by unauthorised personnel
User Safety
Connect the machine to a nearby and readily accessible current outlet.
Access the print unit area only to replace accessories. Do not use the machine
above or close to sources of heat (e.g. radiators) or very close to water (e.g.
swimming-pools or showers).
To effectively disconnect the appliance, remove the plug of the power cord from the
current outlet. To clean the machine, disconnect it from the current outlet, use a
damp cloth. Do NOT not use corrosive liquids.

iii
TABLE OF CONTENTS
ERRORS AND TROUBLESHOOTING .......................................... 1
ERROR MESSAGES ................................................................... 3
EJ MESSAGES.............................................................................................. 3
GENERAL ERRORSLIST............................................................................... 4
OPERATOR MANAGEMENT ERRORS........................................................ 6
EJ ERRORS................................................................................................... 6
CHIPCARD ERRORS..................................................................................... 7
SLIP PRINTER ERRORS................................................................................ 7
TROUBLESHOOTING .................................................................................. 8
SOFTWARE APPLICATION RESET ............................................. 9
RAM RESET PROCEDURE........................................................ 10

DIRECTIVE 2002/96/EC ON THE TREATMENT, COLLECTION, RECYCLING
AND DISPOSAL OF ELECTRIC AND ELECTRONIC DEVICES AND THEIR
COMPONENTS
1. FOR COUNTRIES IN THE EUROPEAN UNION (EU)
The disposal of electric and electronic devices as solid urban waste is
strictly prohibited: it must be collected separately. The dumping of
these devices at unequipped and unauthorized places may have
hazardous effects on health and the environment. Offenders will be
subjected to the penalties and measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical
information you need and the instructions for handling the waste
correctly, for example: location and times of the waste collection
centres, etc.
b) When you purchase a new device of ours, give a used device similar
to the one purchased to our dealer for disposal.
The crossed dustbin symbol on the device means that:
- When it to be disposed of, the device is to be taken to the
equipped waste collection centres and is to be handled
separately from urban waste;
- Olivetti guarantees the activation of the treatment,
collection, recycling and disposal procedures in
accordance with Directive 2002/96/EC (and subsequent
amendments).
2. FOR OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and
electronic devices will be carried out in accordance with the laws in
force in the country in question.

1
ERRORS AND TROUBLESHOOTING
This document is provided to help the user understand the error messages that
appear on the touch screen and to handle situations where the cash register does
not function correctly.
The various types of error message that may appear on the touch screen are listed in
the following tables. The information provided in the tables includes: the error
message that is displayed (MESSAGE), the cause of the error (CAUSE) and, when
possible, the solution (SOLUTION).
To make consulting the errors easier, they are grouped according to the
environments in which they appear :
•EJ messages
•General errors list
•Operator management errors
•EJ errors
•Chipcard errors
•Slip printer errors
•Troubleshooting.
In the case of anomalies or functional errors that prevent the cash register from being
used, the following schema provides a summary of the remedial actions that can be
taken to restore correct operation, with more detailed information provided in the
successive pages.

2
Switch the cash register off and on again using the
power key
Check if normal operating conditions have been
restored.
Disconnect the power cord from the electrical socket
(220V), wait approx. 20 seconds then reinsert the cord
into the socket. Press the key.
Check if normal operating conditions have been
restored.
If not, proceed to the next step.
⇓
Perform the Software Application Reset procedure
Check if normal operating conditions have been
restored.
If not, proceed to the next step
⇓
Perform the RAM Reset procedure
Check if normal operating conditions have been
restored.
If not, proceed to the next step
⇓
Contact the Help Centre
1
2
3
4

3
ERROR MESSAGES
Dialogue boxes are displayed on the touch screen when an error occurs.
In the dialogue box you can select:
•OK to confirm that you have accepted notification of a critical error
•Yes/No to accept or cancel a cash register notification relating to a configuration
setting or other condition that has occurred during normal operation.
The following tables provide the messages that are both printed and displayed on the
touch screen to indicate the error condition.
EJ MESSAGES
MESSAGE CAUSE SOLUTION
EJ NEARLY FULL The EJ multimedia card has almost
reached its maximum capacity.
Terminate the current
operation and replace
the EJ multimedia card.
REPLACE EJ
DEVICE
The EJ multimedia card has
reached its maximum capacity.
Replace the EJ
multimedia card
NEGATIVE VERIF. Functional errors have been
encountered while verifying the
congruency of the data registered in
the Electronic Journal.
Replace the EJ
multimedia card.
MESSAGE CAUSE SOLUTION
PRINTER ERROR Printer is malfunctioning. Call Technical
Services.

4
GENERAL ERRORS LIST
MESSAGE CAUSE
RETURN TO REG Appears when a sales ticket is open and an attempt is made to
change the operating mode of the cash register.
MAX.LIM.EXCEEDED Appears when the maximum capacity is exceeded, for
example, when configuring descriptors.
LESS MIN.LIMIT Appears when the minimum limit is exceeded.
CAPACITY EXCEEDED Appears when an arithmetic operation causes an overflow in a
register counter.
WRONG SEQUENCE Appears when the key sequence entered is not permitted in
the current machine condition.
TICKET OPEN Appears when a ticket is open. The requested operation
cannot be performed until the ticket is closed.
NOT MANAGED Appears in conditions when a code is not handled.
QUANTITY = 0
Appears when a quantity must be entered but the user
proceeds with the operation without inserting it, for example,
for operations involving the X key.
QUANTITY EXCEEDED Appears when a quantity counter overflows while performing
certain arithmetic operations.
NOT ALLOWED Appears when an operation is not allowed.
INSERT AMOUNT Appears when the mandatory balance calculation option is set
and the user does not enter the amount for its calculation.
SET PRICE Appears when a price is not programmed for the department
entered.
LALO LIMIT EXCEED Appears when the sales price of an item is less than the
(LALO) price programmed.
HALO LIMIT EXCEED Appears when the sales price of an item is greater than the
(HALO) price programmed.
BAL. EXC. HALO Balance exceeds HALO.
CREDIT LIMIT EXCEEDED Appears when the maximum credit amount allowed is
exceeded (also for CHIPCARD).
WRONG AMOUNT Appears when an incorrect amount is entered.
PRICE EXCEEDED Appears when the amount of the discount applied is greater
than the price of the item sold.
INSER. EXCHANGE Appears when the exchange value has not been entered in
currency management.
COVER OF PAPER PRESS
OPEN Appears when the cover of the printer is open.
PAPER MISSING Appears for the NEAR END OF PAPER condition (not a
blocking error).
END OF PAPER Appears for the END OF PAPER condition (blocking error)
RUN REP. Appears when you must run the closure report (Z10) to be
able to perform the operation requested by the user.

5
MESSAGE CAUSE
END Z10 REP. Appears when the Z10 report results as still open and the user wants to
perform another operation.
PRINTER DISCNNCTD Appears when there are communication problems or errors are detected
when printing invoices or receipts on a slip printer.
WRONG VALUE Appears when an invalid value is inserted, for example, because it is outside
the range of allowed values.
RETURN DISABLED
Appears when a return operation is requested for a department, but the
return flag for the department is set as disabled (in department
management).
DISCOUNT DISABLED Appears when a discount operation is requested for a department, but
the discount flag for the department is set as disabled (in department
management).
GOODS REFUND
DISABLED
Appears when a refund operation is requested for a department, but the
refund flag for the department is set as disabled (in department
management).
PRICE INPUT
DISABLED
Appears when a price bypass operation is requested for a department,
but the price flag for the department is set as disabled (in department
management).
CLOSE DRAWER Appears when you try to open a ticket but the drawer is open.
WRONG CODE Appears after a validity check on the user entry, signalling an incorrect code.
NO LOGO Warns that the logo number selected is not present in the cash register.
PROG. VAT N./TC Appears when the VAT No. or Tax Code is not yet programmed on the cash
register.
RUN REPORT Z Appears when the user attempts to perform an operation, but the report
indicated after the message must first be run.
DB OVERFLOW Appears when the memory capacity available for BCR PLUs is exceeded.
DB FULL Appears when the BCR PLU DB is full.
MULTIPLE TK.LIM.EXC. Appears when the maximum limit allowed for printing a multiple ticket is
exceeded.
NOT PROG. Appears during keypad programming when an invalid combination is
programmed.
WRONG SIZE Appears when option 102 terminates because the maximum memory size
has been exceeded.
POWERING OFF
NOT POSSIBLE Appears at times when the machine cannot be powered off.

6
OPERATOR MANAGEMENT ERRORS
MESSAGE CAUSE
NOT PRESENT Appears during operating mode (the operator requested is not
present).
OPERATOR NOT
ACTIVE The operator activated is not enabled or not programmed.
OPERATOR ACTIVE Appears when the operator is active and you enter option 601 to
modify their personal details.
An attempt is made to activate an operator (start shift) without
first closing the previous operator shift.
CLOSE SHIFT A request is made to run a Z10 report, but the current operator
shift has not been closed.
ENTER OPERATOR A sales ticket has been started but no operator is active.
EJ ERRORS
MESSAGE CAUSE
JOURN. DELETED
OPEN DOOR Appears at the end of the deletion procedure.
DOOR OPEN Appears when the door of the EJ bay is open.
NOT POSSIBLE Appears when the data on the multimedia card cannot be deleted.
EJ FULL Appears when there is no more free space for making registrations
in the electronic journal.
NO CLOSURE Appears when the user requests printing of tickets by date and NZ, but
the closure has not yet been performed.
TICKET MISSING Appears when a request is made to print a ticket in the EJ but no
ticket of that number exists.
JOURN. NOT INIT.
INITIALISE? Appears in conditions of electronic journal not initialised.
JOURN. NOT INIT.
INIT. TERMINATED Appears at the end of initialising the multimedia card.
JOURN. NOT INIT.
EJ OTHER TILL
Appears when a multimedia card is inserted that has been
initialised on another cash register.
JOURNAL NOT
RECOGNISED
The multimedia card is not of the specific type supplied by the Authorised
Centres.
JOURNAL NOT
USABLE
Appears when the electronic journal cannot be used due to an
initialisation error.