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Express Warranty (Australia)
ThisExpressWarrantyisprovidedbyOricomInternationalPtyLtdABN46086116369,Unit1,4SovereignPlace,South
WindsorNSW2756,hereinafterreferredtoas“Oricom”.
OricomproductscomewithguaranteesthatcannotbeexcludedundertheAustralianConsumerLaw.Youareentitledto
areplacementorrefundforamajorfailureandcompensationforanyotherreasonablyforeseeablelossordamage.You
arealsoentitledtohavethegoodsrepairedorreplacedifthegoodsfailtobeofacceptablequalityandthefailuredoesnot
amounttoamajorfailure.Oricomwarrantsthattheproductisfreefromdefectsinmaterialsorworkmanshipduringthe
ExpressWarrantyPeriod.ThisExpressWarrantydoesnotextendtoanyproductfromwhichtheserialnumberhasbeen
removedorwaspurchasedoutsideofAustralia.
NothinginthisExpressWarrantyexcludes,restrictsormodiesanycondition,warranty,guarantee,impliedterm,right
orremedypursuanttotheAustralianConsumerLawandwhichmaynotbesoexcluded,restrictedormodied.Forsuch
conditions,terms,guaranteesandwarrantiesthatcannotbeexcluded,restrictedormodied,Oricomlimitstheremedies
availabletoextentpermittedintherelevantlegislation.
TheExpressWarrantyPeriodwillbe5yearsfromthedateofpurchaseoftheproductevidencedbyyourdatedsalesreceipt.
YouarerequiredtoprovideproofofpurchaseasaconditionofreceivingExpressWarrantyservices.
You are entitled to a replacement product or repair of the product at our discretion according to the terms and conditions of
thisdocumentifyourproductisfoundtobefaultywithintheExpressWarrantyPeriod.ThisExpressWarrantyextendstothe
originalpurchaseronlyandisnottransferable.
ProductsdistributedbyOricomaremanufacturedusingnewmaterialsornewandusedmaterialsequivalenttonewin
performanceandreliability.Sparepartsmaybeneworequivalenttonew.Sparepartsarewarrantedtobefreefromdefects
inmaterialorworkmanshipforthirty(30)daysorfortheremainderoftheExpressWarrantyPeriodoftheOricombranded
productinwhichtheyareinstalled,whicheverislonger.DuringtheExpressWarrantyPeriod,Oricomwillwherepossible
repairandifnotreplacethefaultyproductorpartthereof.AllcomponentpartsremovedunderthisExpressWarrantybecome
thepropertyofOricom.IntheunlikelyeventthatyourOricomproducthasarecurringfailure,Oricommayalways,subject
totheCompetitionandConsumerAct2010,atitsdiscretion,electtoprovideyouwithareplacementproductofitschoosing
thatisatleastequivalenttoyourproductinperformance.
NochangetotheconditionsofthisExpressWarrantyisvalidunlessitismadeinwritingandsignedbyanauthorised
representativeofOricom.
OricomwillnotbeliableunderthisExpressWarranty,andtotheextentpermittedbylawwillnotbeliableforanydefect,loss,
damageorinjuryarisingoutoforinconnectionwitha:
1. Failurebyyoutoadheretothewarningsandfollowtheinstructionssetoutinthisuserguidefortheproperinstallation
anduseoftheproduct;
2. Wilfulmisconductordeliberatemisusebyyouoftheproduct;
3. Anyexternalcausebeyondourcontrol,includingbutnotlimitedtopowerfailure,lightningorovervoltage;or
4. ModicationtotheproductorservicescarriedoutontheproductbyanyoneotherthanOricomorOricom’sauthorised
service provider.
How to make a claim under your Express Warranty in Australia
Oricomhasasimplewarrantyprocessforyoutofollow:
•
PleasecalloremailourCustomerSupportTeam,(02)45748888or
[email protected].
• ACustomerSupportTeammemberwillverifyaftertroubleshootingwithyouifyourproductqualiesunderwarranty.If
so,theywillgiveyouaProductReturnAuthorisationnumber.
• WewillthenemailorfaxaReturnAuthorisationformandaRepairNotice(ifnecessary),togetherwithinstructionson
howtoreturnthegoodsforwarrantyservice.
PleasenotethatifaCustomerSupportTeammemberadvisesthatyourproductdoesnotqualifyforreturn,thiswarranty
doesnotapplytoyourproduct.ProductsthatareauthorisedtobereturnedtoOricominAustraliamustincludeallofthe
following:
• AcompletedReturnAuthorisationform
• AcopyofyourProofofPurchase(pleasekeepyouroriginalcopy)
• Thefaultyproduct,includingallaccessories.
Sendtheapprovedreturnsto:
OricomInternationalPtyLtd
LockedBag658
SouthWindsorNSW2756Australia
PleasenotethatthisExpressWarrantyexcludesexpensesincurredbyyouinreturninganyfaultyproducttous.Youmust
arrangeandpayanyexpensesincurred(includingpostage,delivery,freight,transportationorinsuranceoftheproduct)to
returnthefaultyproducttous,however,wewillarrangedeliveryoftherepairedorreplacedfaultyproducttoyou.
Important Information
Repair Notice
Pleasebeawarethattherepairofyourgoodsmayresultinthelossofanyuser-generateddata(suchasstoredtelephone
numbers,textmessagesandcontactinformation).Pleaseensurethatyouhavemadeacopyofanydatasavedonyourgoods
beforesendingforrepair.Pleasealsobeawarethatgoodspresentedforrepairmaybereplacedbyrefurbishedgoodsorparts
ofthesametyperatherthanbeingrepaired.