Panasonic KX-TGP550 User manual

1
Panasonic KX-TGP550 manual
A. General information
1. Introduction
Welcome!
This manual helps you to optimise the usage of the DECT telephone in combination with the PBX.
Please use this manual at initial operation. Some features differ from the features described in the
manufacturer's documentation.
Subject to alterations
Version 2 / 12.2019 (EN)
2. Used Icons
Type Icon Description
Notice Important information and notices that you
have to pay attention to.
Hint Useful hints that provide additional
information.
Action - is marked with a dash
Result of an
action ⇒ is marked with an arrow
List • is marked with a bullet point
B. Initial Operation
1. Requirements
In order to use this IP telephone with your telephone system you will need a sound
broadband connection.

2
2. Installation
2.1. Overview
Before you begin using your new Panasonic DECT system, we would like to provide you with a brief
overview of the steps required for installation.
1. Add DECT base (KX-TGP550) on the administration portal.
2. Add DECT mobile handsets (KX-TPA50) on the administration portal.
3. Add extension for DECT base and DECT mobile handsets on the administration portal and assign
the respective end device.
4. Register mobile handsets to base.
5. Done!
Detailed description are on the administration portal.
2.2. Registering mobile handsets to the DECT base
Your base telephone is automatically registered. During the final step, you must register the mobile
handset to the base. This is done using the menu of your Panasonic mobile handset.
1. To do so, open the main menu of your mobile handset (Joystick).
2. Then select menu item “Initial settings”.
3. Next, select “Registration”.
4. Now select “Register mobile handset”.
Alternatively, instead of steps 1 to 4 you may also proceed as follows:
Press the menu key (Joystick) .
5. On the DECT base press and hold for approx. 4 seconds, then “OK” on the mobile handset.
The mobile handset now scans for the DECT base.

3
6. As the final step, you now need to enter the required access code. It is: “0000”.
Your Panasonic DECT mobile handset is now registered to the base.
Deleting registration of a mobile handset
A mobile handset may delete its own registration stored in the base (or the registration for another
mobile handset). This disconnects the mobile handset’s wireless connection to the system.
1. Press the menu key on your mobile handset (Joystick) .
2. Enter the indicated code and OK to confirm.
3. / : Select the desired device and then confirm with OK.
4. / : Select “Yes” and confirm with OK.
When deleting a mobile handset other than the one you are using, press to end. If you no
longer wish to use the mobile handset, please remember to also remove it from the service site.
C. Operation
1. Basic functions
1.1. Telephone overview
Panasonic DECT mobile handset (KX-TPA50):

4
1.2. Placing calls
Base telephone
Placing calls from the base telephone
1. Dial the telephone number.
To correct a digit, press .
2. Pick up the corded receiver.
3. After ending the call, return the corded receiver to the cradle.
You can also dial the telephone number after picking up the corded receiver.
Using the hands-free feature
1. Dial the telephone number and press .
2. After ending the call, press again.
To return to using the receiver, simply pick up the receiver.
Adjusting the receiver or speaker volume
During a call, repeatedly press the navigation button up or down on the base telephone.
Placing a call using the redial list
The redial list stores the last 10 numbers dialed (max. 32 digits each).
1. Press .
2. Select the desired number by pressing the navigation key up or down.
3. Pick up the corded receiver or press .

5
When pressing and the other party’s line is busy, the device automatically redials the
number several times. While the base is waiting for redialing, the hands-free indicator
flashes. To cancel, press .
Mobile handset
Placing calls with the mobile handset
- Pick up the handset and dial the telephone number.
To correct a digit, press .
- Press or .
- To end the call, press or return the mobile handset to the charger.
Using the hands-free feature
- Dial the telephone number and press .
- To end the call, press .
1.3. Incoming call
Base telephone
Answering calls with the base telephone
1. Pick up the corded receiver or press or when the device rings.
2. To end the call, return the corded receiver to the cradle. When using the
hands-free feature, press .
Adjusting the ringer volume on the base telephone
With the base telephone ringing for an incoming call:
Repeatedly press the navigation key up or down to select the desired volume.
Programming the volume in advance:
- (centre softkey)
- Repeatedly press the navigation key up or down to select the desired volume.
-

6
Mobile handset
Answering calls with the mobile handset
When a call is coming in, the mobile handset’s ringer indicator flashes rapidly.
- Remove the mobile handset from the charger and press , or , when the device is
ringing.
- To end the call press or return the mobile handset to the charger.
Adjusting the ringer volume on the mobile handset
With the mobile handset ringing for an incoming call:
Repeatedly press the joystick up or down to select the desired volume.
Programming the volume in advance:
- (Joystick)
- / : Select the desired volume.
-
1.4. Missed calls
Base telephone
Missed calls are indicated in the display of the base telephone (“Missed Calls”). To access the missed
calls list, press the softkey .
You can then browse through the missed calls by pressing the navigation key up or down.
Mobile handset:
Missed calls are indicated on the mobile handset display (“Missed Calls”).
To access the missed calls list, press the softkey .
You can then page through missed calls using / .

7
1.5. Hold
Use this function to place an external call on hold.
Base telephone:
1. Press an external call.
The active call is now placed on “Hold”.
When using the corded receiver, you can return it to the cradle.
2. To cancel holding the call, pick up the corded receiver or press or .
Mobile handset:
- Press during an external call.
The active call is now placed on “Hold”.
- To cancel holding the call, press or .
1.6. Call waiting/Toggle calls
Base telephone:
You are taking a call on the base telephone. The call waiting tone indicates a second call is incoming.
Simultaneously, a line icon flashes at the top of the display and the display also shows the telephone
number or, for internal calls, the name of the extension.
- Press to accept the call waiting.
Using the you can now switch between the two calls.
- To end a call, return the corded receiver to the cradle during the active call.
When using the hands-free feature, press .
The other call is now on “Hold”.
- Press , to return to the call on hold.
Mobile handset:
Your Panasonic mobile handset allows you to make a 3-way call.
1. Call the 1st party.
2. Once you have reached the 1st party, press the menu key (Joystick), and select

8
“4=Conference”. You can alternatively press the number “4” on your keypad. The active call is now
placed on “hold”.
3. Then call the 2nd party and wait until you have reached the 2nd party.
4. Press the softkey to activate the 3-way call. The display now indicates Conference.
1.7. Conference calls
Your Panasonic base telephone allows you to place a 3-way call.
Base telephone
1. Call the 1st party.
2. Once you have reached the 1st party, press the menu key (centre softkey) and select
“4=Conference”. You can alternatively press the number “3” on your keypad. The active call is now
placed on “Hold”.
3. Then call the 2nd party and wait until you have reached the 2nd party.
4. You can now activate the 3-way call by pressing the softkey. The display now indicates
Conference.
Mobile handset
Your Panasonic mobile handset allows you to make a 3-way call.
1. Call the 1st party.
2. Once you have reached the 1st party, press the menu key (Joystick), and select
“4=Conference”. You can alternatively press the number “4” on your keypad. The active call is now
placed on “hold”.
3. Then call the 2nd party and wait until you have reached the 2nd party.
4. Press the softkey to activate the 3-way call. The display now indicates Conference.
1.8. Attended call transfer
Base telephone
During an active call, press the menu key. (centre softkey)
Now, press “1=Send”. You can alternatively press the number “1” on your keypad. The active call is

9
now placed on “Hold”.
Now, dial the party to whom you would like to transfer the call. To do so, dial the party’s telephone
number.
Wait for the other party to answer, then announce the call. This step can also be omitted, if
necessary.
Press the softkey .
Mobile handset
During an active call, press the menu key. (Joystick)
Now, select “2=Send”. You can alternatively press the number “2” on your keypad. The active call
is now placed on “hold”.
Now, dial the party to whom you would like to transfer the call. To do so, enter the party’s telephone
number and press .
Wait for the other party to answer, then announce the call. This step can also be omitted, if
necessary.
Press the softkey .
1.9. Unattended call transfer
Base telephone:
During an active call, press the menu key. (centre softkey)
Now, press “2=Send blind”. You can alternatively press the number “2” on your keypad. The active
call is now placed on “Hold”.
Now, dial the party to whom you would like to transfer the call without making an enquiry.
Press the softkey .
Mobile handset
During an active call, press the menu key. (Joystick)
Now select “3=Send blind”. You can alternatively press the number “3” on your keypad. The active
call is now placed on “hold”.
Now, dial the party to whom you would like to transfer the call without making an enquiry.

10
Press the softkey .
2. Voicemail
Initial Set-Up
When accessing the voice menu of your voicemail system for the first time, you should also set up
your personal answering system.
Please refer to the voicemail leaflet for detailed information.1.
Dial *793 on your Panasonic mobile handset or press on the base telephone to access the2.
voice menu of your voicemail system.
Then select “0 Mailbox Options” to set up your voice mailbox3.
Now press “1” to record a message in the event you are unavailable.4.
Now record your message and press “#” to end the recording.5.
Press “1” to accept the recording, “2” to replay the recording, and “3” to rerecord.6.
Accessing voicemail
Press on the base telephone.1.
Dial *793 from the Panasonic mobile handset.2.
Dial the direct dial/extension assigned on the service site for accessing voicemail.3.
D. Where can you find help regarding your telephone system?
You can use various sources for help concerning your issues. Please use them in the order suggested
here:
NFON AG
Machtlfinger Str. 7
81379 München
Tel.: + 49 89 45 3000
www.nfon.com
nfon.com
At nfon.com under Service you can find an overview of all documentation,
downloads, blogs and portals as well as help pages and further information.
For any feedback to documentation, please contact
redaktion(at)nfon(dot)com
portal.nfon.com
The home page of the service site contains various links to manuals, brief
instructions, software downloads and templates. Please read these manuals
thoroughly. They help you get the most out of your telephone system.
support.nfon.com
The NFON AG support website contains detailed FAQs with valuable
information pertaining to your telephone system. You can always check the
status of your support inquiries and respond to further inquiries.