
EN20
Troubleshooting Please check the following before
contacting us for repair.
Problem Cause and solution
This is normal.
You may hear sound such as squeaking or cracking.
• These are the sound of ingredients being compressed.
(Dependingontheingredients,thenoisemaybequiteloud.)
• This is the sound of the rotating brush contacting with filter.
Noise during operation.
Incorrect assembly of the gasket, rubber brushes and/or rubber
plug.
➡Assemblethemcorrectly.(P.EN12,13,19)
Leakageofjuiceor
frozen dish.
The squeezing screw and attachments are not assembled correctly.
➡
Assemblethesqueezingscrewandattachmentscorrectly(P.EN10,11).
Abnormal noise or
vibration.
Thejuicerdoesnot
run after the power is
switched on.
Is the power plug inserted into an outlet?
➡Insert the power plug into an outlet.
Set the juicer correctly.
➡Thelidneedstobeturneduntilyouheara“click”sound.
If you fail to do so, the juicer will not run after the power is
switchedon.(P.EN14)
The circuit breaker protection is activated.
• You have used prohibited ingredients.
• The volume of ingredients is too large.
• The ingredients are too hard.
➡See“circuitbreakerprotection”(P.EN21).
Remove prohibited ingredients from the juicer.
The motor housing is
hot.
The operating time is longer than the rated duration.
➡Followtheratedduration(upto15minutes).
To resume operation, please wait for at least 30 minutes. This
allows the motor housing to cool down and avoid failure due to
overheating of motor.
Thejuicerstopped
suddenly.
The lid is open.
➡Switchothepower,closethelid,andstartagain.
The circuit breaker protection is activated.
• You have used prohibited ingredients.
• The volume of ingredients is too large.
• The ingredients are too hard.
➡ See“Circuitbreakerprotection”(P.EN21).
Remove prohibited ingredients from the juicer.
Clogging of pulp spout.
➡Switchothepowerandremoveresidueusingthetipof
cleaning brush handle.
Thejuicingbowlor
motor housing shakes
during operation.
This is normal.
Since the juicing bowl and motor housing are a split type, they
may shake when the squeezing screw is rotating.
Do not press the lid or juicing bowl. (Doing so may result in
failureofthejuicer.)