Panasonic KX-TVP50 User manual

Please read this manual before installing, customising, or operating the Voice Processing System.
Model No.
KX-TVP50
Voice Processing System
Installation Manual
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVP50.
POWER
VOICE PROCESSING SYSTEM

2 Installation Manual
We are confident that it will provide your customer or client with many years of dependable
service.
This Voice Processing System was especially tailored for the environment of your country. For
example, it can be configured for English, Spanish, or a third language:
System prompts—Recorded by the factory in English
User 1 prompts—Recorded by the factory in Spanish
User 2 prompts—Record in any language you like
These prompts guide subscribers and non-subscribers through specific VPS operations.
However, we would like to stress that for outside callers who merely need to be guided to an
extension, a mailbox, or other destinations (e.g., a fax machine), they can be greeted by a
Custom Service. This supports many languages as there are 12 keys on a touchtone phone and
you can record up to 100 Custom Service menus. One twelfth of these menus can be recorded
in one language if you desire. Another twelfth can be recorded in another language, and so on.
Thus callers can be guided entirely in their native languages. For a multi-cultural country,
Custom Service is a truly powerful feature. Please see "Custom Service" in Appendix
A1 SYSTEM FEATURES for more details.
Notes
• This product is only for connection behind a suitable PBX and should not be connected
directly to the network.
• In this manual, there may be PBX model numbers which are not available in your
country.
• In this manual, the suffix of each model number is omitted.
Thank you for purchasing the Panasonic Model
KX-TVP50 Voice Processing System.

Important Information
Installation Manual 3
Important Information
SAFETY REQUIREMENTS
•Follow all product warnings, cautions, and instructions.
•Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
•If the unit malfunctions, disconnect the unit from the telephone line and check the line by
reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a
qualified service technician.
•Install the unit so that the power cord is not obstructed in any way. Do not connect this unit
to an extension cord.
•Keep the unit free of dust, moisture, condensation, high temperature exposure (more than
40 °C) and vibration. Do not expose the unit to direct sunlight.
•Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
•Read all the information contained in this manual.
•This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
•This unit is equipped with a 3-wire earth plug. The plug will only fit into a earth power
outlet. Do not modify this plug in any way. If it cannot be inserted into the outlet, have the
outlet replaced by a licensed electrician.
•Unplug and transport the unit to a service technician if the power supply cord is frayed or
damaged, if the cabinet is cracked or broken, or whenthe unit has been exposed to moisture,
has been dropped, or is not otherwise operating properly.
•Unplug the unit from its power source before cleaning.
•Do not block the vent slots and openings located on the front and top of the unit.
•Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified service technicians.
•Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
•Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
•Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical shock.
•Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use only
a damp soft cloth for cleaning.
•Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of
the leak.
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT TO
RAIN OR MOISTURE.

Important Information
4 Installation Manual
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED
SERVICE PERSONNEL.
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE
POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND
RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR SAFETY
REASONS, THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING
CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO
REGULATIONS.
The serial number of this product may be found on the label affixed to the back of the unit.
You should note the serial number of this unit in the space provided and retain this book as a
permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference

Important Information
Installation Manual 5
Note
Before you start setting or changing system parameters, we recommend that you turn off the
Call Progression Mode with the OFLN command. While off, the power LED of the VPS will
flash and the VPS will not answer any incoming call. After you finish programming, use the
ONLN command to turn on the Call Progression Mode (normal operation). Please see
7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details.
Trademarks
•HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,
INCORPORATED in the United States and/or other countries.
•IBM is either a registered trademark or a trademark of International Business Machines
Corporation in the United States and/or other countries.
•Procomm Plus is either a registered trademark or a trademark of DATASTORM
TECHNOLOGIES, INC. in the United States and/or other countries.
•Smartcom is either a registered trademark or a trademark of Hayes Microcomputer
Products, Inc. in the United States and/or other countries.
•All other trademarks identified herein are the property of their respective owners.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.

Table of Contents
6 Installation Manual
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO............................................................. 12
1.1.1 Why Voice Processing? .............................................................................................. 12
1.1.2 Basic Operations......................................................................................................... 12
1.1.3 VPS Limitations ......................................................................................................... 13
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE............................... 14
1.2.1 System Administration............................................................................................... 14
1.2.2 System Management................................................................................................... 14
1.2.3 Subscriber Use............................................................................................................ 14
1.3 SYSTEM BASICS ....................................................................................................... 15
1.3.1 General........................................................................................................................ 15
1.3.2 System Components................................................................................................... 15
1.3.3 Which Phone Systems are Compatible?..................................................................... 17
1.3.4 Installer Equipment and Software Requirements....................................................... 18
1.3.5 Specifications.............................................................................................................. 19
1.3.6 Hardware .................................................................................................................... 19
1.3.7 Flash Memory Expansion Capabilities....................................................................... 19
1.3.8 Recommendations for System Configuration............................................................. 20
1.4 DIGITAL INTEGRATION......................................................................................... 21
1.4.1 General........................................................................................................................ 21
1.4.2 APT Integration.......................................................................................................... 21
1.4.3 Connection Example—APT Integration..................................................................... 21
1.4.4 DPT Integration.......................................................................................................... 22
1.4.5 Connection Example—DPT Integration..................................................................... 22
2INSTALLATION
2.1 SAFETY PRECAUTIONS.......................................................................................... 24
2.1.1 Installation .................................................................................................................. 24
2.1.2 Wiring......................................................................................................................... 25
2.2 UNPACKING............................................................................................................... 26
2.3 MOUNTING THE VPS ON THE WALL................................................................. 27
2.4 FRAME EARTH CONNECTION............................................................................. 28
2.5 INSTALLATION STEPS............................................................................................ 29
2.6 INSTALLING AN OPTIONAL EXPANSION MEMORY CARD......................... 31
2.6.1 General........................................................................................................................ 31
2.6.2 Installing the KX-TVP52/KX-TVP54........................................................................ 31
2.7 CONNECTIONS ......................................................................................................... 33
2.7.1 Connecting to the PBX............................................................................................... 33
2.7.2 Opening the Ferrite Core............................................................................................ 33
2.7.3 Connection for APT Integration................................................................................. 34
2.7.4 Connection for DPT Integration................................................................................. 34
2.7.5 Connection for Non-APT/DPT Integration................................................................ 35
2.8 TERMINAL CONNECTION..................................................................................... 36
2.8.1 Requirements for Connecting Programming Terminal............................................... 36
2.8.2 Connecting the RS-232C Cable.................................................................................. 36
2.8.3 RS-232C Signals......................................................................................................... 38

Table of Contents
Installation Manual 7
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION........................................................................40
3.1.1 APT/DPT or Inband Signalling?.................................................................................40
3.1.2 Why Integration is Important ......................................................................................40
3.1.3 How the VPS and the PBX Communicate ..................................................................40
3.1.4 PBX Requirements for Integration..............................................................................41
3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................44
3.2.1 General Guidelines and Definitions ............................................................................44
3.2.2 RS-232C Settings ........................................................................................................44
3.2.3 Port Settings ................................................................................................................44
3.2.4 PBX Interface Parameters ...........................................................................................45
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs.................48
3.3.1 VPS Programming for Inband Integration ..................................................................48
3.3.2 KX-TA series Programming for Inband Integration via the Manager’s Extension.....49
3.3.3 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Manager’s
Extension....................................................................................................................52
3.3.4 KX-TD816 and KX-TD1232 Programming for Inband Integration via the Operating
and Maintenance Tool................................................................................................52
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TA
ANALOGUE PBX AND KX-TD DIGITAL PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION......................................................58
4.1.1 Why Digital Integration is Important ..........................................................................58
4.2 CONNECTING THE VPS WITH THE PANASONIC KX-TA SERIES................60
4.2.1 KX-TA series Software Verification and Programming for Digital Integration via the
Manager’s Extension..................................................................................................60
4.3 CONNECTING THE VPS WITH THE PANASONIC KX-TD816 AND KX-TD1232..........66
4.3.1 KX-TD1232 Software Verification and Programming for DPT Integration via the
Manager’s Extension..................................................................................................66
4.3.2 KX-TD1232 Software Verification and Programming for DPT Integration via the
Operating and Maintenance Tool...............................................................................71
4.4 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES............75
4.4.1 Live Call Screening (LCS) Programming ...................................................................75
4.4.2 Live Call Screening Password Assignment.................................................................75
4.4.3 Live Call Screening Password Cancelling...................................................................76
4.4.4 Live Call Screening Recording Mode Assignment via System Programming ...........76
4.4.5 Live Call Screening Private/Hands-Free Mode Assignment via Station Programming ..............77
4.4.6 Live Call Screening Button Assignment via Station Programming............................78
4.4.7 Live Call Screening Cancel Button Assignment via Station Programming................78
4.4.8 Two-Way Recording Button Assignment via Station Programming...........................79
4.4.9 Two-Way Transfer Button Assignment via Station Programming..............................80
4.4.10 Voice Mail Transfer Button Assignment via Station Programming..........................80
4.4.11 Live Call Screening Activation..................................................................................81
4.4.12 Live Call Screening Password Control......................................................................82
4.4.13 Two-Way Recording into Mailbox............................................................................82
4.4.14 Two-Way Transfer into Mailbox ...............................................................................82

Table of Contents
8 Installation Manual
5 CUSTOMISING THE SYSTEM
5.1 STARTING UP............................................................................................................. 84
5.1.1 Before Programming .................................................................................................. 84
5.1.2 Quick Setup ................................................................................................................84
5.1.3 Starting the Quick Setup............................................................................................. 85
5.2 PORT SETTING OPTIONS....................................................................................... 92
5.2.1 Custom Service Setting Example............................................................................... 92
5.2.2 Custom Service Features............................................................................................ 93
5.2.3 Custom Service Programming.................................................................................... 94
5.2.4 Recording Menus........................................................................................................ 98
5.2.5 Checking Operation.................................................................................................... 98
5.2.6 Voice Mail................................................................................................................... 98
5.2.7 Mailbox Groups.......................................................................................................... 99
5.2.8 Extension Groups ....................................................................................................... 99
5.2.9 Interview Service...................................................................................................... 100
5.2.10 Automated Attendant.............................................................................................. 101
5.2.11 Department Dialing Service ................................................................................... 101
5.2.12 Operator Service..................................................................................................... 102
5.3 SETTING PORTS..................................................................................................... 103
5.3.1 Port Service Menu .................................................................................................... 103
5.4 AUTOMATED ATTENDANT PARAMETERS ..................................................... 105
5.4.1 Automated Attendant Menu ..................................................................................... 105
5.4.2 Department Dialing .................................................................................................. 105
5.4.3 Operator’s Parameters............................................................................................... 106
5.5 SETTING MAILBOXES.......................................................................................... 109
5.5.1 Mailbox Setting Menu.............................................................................................. 109
5.5.2 Entering a Mailbox................................................................................................... 109
5.5.3 Deleting a Mailbox................................................................................................... 113
5.5.4 Password Reset......................................................................................................... 113
5.5.5 Mailbox Listing ........................................................................................................ 113
5.6 TRAINING THE SUBSCRIBER............................................................................. 114
6FINALSETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998)............................................ 116
6.1.1 Accessing the Message Manager’s Mailbox ............................................................ 116
6.1.2 Main Menu of Message Manager’s Service ............................................................. 116
6.1.3 Company Greetings (Enter #6*998,5,1)................................................................... 117
6.1.4 Recording the Company Name (Enter #6*998,5,2) ................................................. 117
6.1.5 Custom Service Greetings (Enter #6*998,5,4)......................................................... 117
6.1.6 Customising User Prompts (Enter #6*998,5,6)........................................................ 118
6.2 SETTING UP MAILBOXES.................................................................................... 119
6.2.1 Recording Personal Greetings.................................................................................. 119
6.2.2 Recording the Owner’s Name................................................................................... 120
6.3 BACKING UP THE SYSTEM ................................................................................. 121
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALISING THE SYSTEM............................................................................... 124
7.2 UTILITY COMMANDS........................................................................................... 126
7.2.1 Off-line Set (OFLN)................................................................................................. 127

Table of Contents
Installation Manual 9
7.2.2 On-line Set (ONLN)..................................................................................................127
7.2.3 Set Password (PASS).................................................................................................127
7.2.4 Set Time (TIME).......................................................................................................128
7.2.5 Print Reports at Specified Time (PSET)....................................................................129
7.2.6 Error Log Display (ELOG) .......................................................................................130
7.2.7 Saving the System Data to the Backup Device (SAVE)............................................132
7.2.8 Loading New or Saved Data to the VPS (LOAD).....................................................134
7.2.9 Print All of the VPS Parameters (GPRN)..................................................................135
7.2.10 Program Version Display (VERS)...........................................................................135
7.2.11 Custom Service Report (CREP)..............................................................................136
7.2.12 Custom Service Menu Access Count Clear (CCLR) ..............................................137
7.2.13 Message Waiting Lamp Retry Times (MWL).........................................................137
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................138
7.2.15 Modified Prompt List (MPLT) ................................................................................138
7.2.16 Utility Command List (HELP)................................................................................139
7.2.17 Quick Setup (QSET)................................................................................................140
7.2.18 Circuit Condition Display (LMON)........................................................................140
7.2.19 Touchtone Information Display (PUTD).................................................................140
7.2.20 Wait for Caller ID (WCID)......................................................................................142
7.3 SYSTEM REPORTS..................................................................................................143
7.3.1 Mailbox Assignments................................................................................................144
7.3.2 COS (Class of Service) Assignments........................................................................144
7.3.3 System Service Report ..............................................................................................146
7.3.4 Call Account Report..................................................................................................146
7.3.5 Port Usage Report......................................................................................................147
7.3.6 Port Usage Statistics Clear ........................................................................................147
7.3.7 Flash Memory Usage Report.....................................................................................148
7.3.8 Flash Memory Usage Statistics Clear........................................................................149
7.3.9 Mailbox Usage Report...............................................................................................150
7.3.10 Mailbox Usage Statistics Clear ...............................................................................151
7.3.11 Fax Call Report........................................................................................................151
7.3.12 Fax Call Statistics Clear ..........................................................................................152
7.4 TROUBLESHOOTING GUIDE...............................................................................153
7.5 SPECIFICATIONS ....................................................................................................156
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES................................................................................................158
Appendix B SYSTEM ADMINISTRATOR'S GUIDE
B1 SYSTEM NAVIGATION............................................................................................188
B2 SYSTEM ADMINISTRATION—MAILBOXES.....................................................192
B3 SYSTEM ADMINISTRATION—SETTING COS (CLASS OF SERVICE)
PARAMETERS.........................................................................................................199
B4 SYSTEM ADMINISTRATION—PORT/TRUNK SERVICE................................209
B4.1 Port Assignment.........................................................................................................209
B4.2 Trunk Group Assignment ..........................................................................................211
B5 SYSTEM ADMINISTRATION—SERVICE SETTINGS ......................................214
B5.1 Automated Attendant Parameters..............................................................................214
B5.2 Custom Service..........................................................................................................222

Table of Contents
10 Installation Manual
B5.3 Caller ID Call Routing Parameters ........................................................................... 225
B6 SYSTEM ADMINISTRATION—SYSTEM PARAMETER SETTINGS............ 228
B6.1 System Group Assignment ....................................................................................... 228
B6.2 Time Service ............................................................................................................. 231
B6.3 Holiday Setting ......................................................................................................... 235
B6.4 Daylight Saving Time (DST).................................................................................... 237
B6.5 Prompt Setting .......................................................................................................... 238
B6.6 System Caller Name Announcement........................................................................ 240
B6.7 Other Parameters....................................................................................................... 241
B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS................................ 253
B7.1 RS-232C Parameters................................................................................................. 253
B7.2 Port Setting................................................................................................................254
B7.3 PBX Interface Parameters......................................................................................... 255
Appendix C SYSTEM MANAGER'S GUIDE
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX...................................... 264
C2 SETTING UP MAILBOXES.................................................................................... 265
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS.................................... 268
C4 SETTING THE SYSTEM CLOCK......................................................................... 275
C5 CHANGING THE SERVICE MODE SETTING................................................... 277
C6 CHANGING THE COMPANY GREETING SETTING....................................... 279
C7 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 281
C8 DELIVERING MESSAGES..................................................................................... 283
C9 CUSTOMISING THE SYSTEM MANAGER'S MAILBOX................................ 286
C10 LISTENING TO SYSTEM MANAGER MESSAGES......................................... 287
Appendix D MESSAGE MANAGER'S GUIDE
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX................................... 290
D2 MANAGING THE GENERAL DELIVERY MAILBOX...................................... 291
D3 SETTING UP MESSAGE WAITING NOTIFICATION....................................... 293
D4 CUSTOMISING THE MESSAGE MANAGER'S MAILBOX............................. 296
D5 SETTING THE SYSTEM CLOCK......................................................................... 298
D6 RECORDING MESSAGES...................................................................................... 300
D7 REMOTE CALL FORWARDING SET.................................................................. 305
D8 LIST OF PROMPTS FOR VOICE MAIL AND AA SERVICE........................... 308
D9 LIST OF MODIFIABLE PROMPTS...................................................................... 311
Glossary............................................................................................... 363
INDEX................................................................................................. 375

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 11
Section 1
VOICE PROCESSING SYSTEM OVERVIEW

VOICE PROCESSING SYSTEM OVERVIEW
12 Installation Manual
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes andstores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Operations
Greeting Callers:
The VPS greets callers with a prerecorded message that includes directions for leaving and
editing messages. The VPS can list single-digit numbers for each available extension or
mailbox. Callers who know the extension of the person they wish to reach may dial the
extension number at any time. Callers with rotary phones are transferred to a preprogrammed
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then verify
that the other subscriber has received the message.
Receiving Messages:
There are several different message notification methods that subscribers can use. They can
choose to be notified by message waiting lamp, beeper, or a call from the system to another
line. System programming determines whether a subscriber will be notified each time a
message isleft. (Subscribers can choose to receive message notifications differently depending
on the time of day.) Mailbox parameters, which accommodate 5-100 messages, determine the
maximum length of messages. If the system is connected using DigitalIntegration, subscribers
can press a pre-assigned button to record conversations into their own mailboxes or other
subscribers' mailboxes while talking on the phone. Digital Integration also allows subscribers
to screen messages as they are being left, or intercept them if required.

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 13
1.1.3 VPS Limitations
The VPS does not support:
UCD functions
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions;
when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls
can be forwarded by the VPS to the KX-TD1232/816 floating number of a UCD group. The
call then rings at the next available phone.
The VPS supports UCD functions with very limited capabilities. Because the incoming call
is forwarded as an intercom path and not a DIL (direct in line), the following items will not
work:
•time table
•overflow function
•DISA message from a DISA card
•IRNA
Integrationwiththe wrongPBX or withcertainKeySystemspresents limitationsto theVPS'
standard functions. We do not recommend these systems for integration with the VPS. The
section 1.3.3 Which Phone Systems are Compatible? explains problems with compatibility.

VOICE PROCESSING SYSTEM OVERVIEW
14 Installation Manual
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer using terminal emulation software. It
concerns setting and changing system parameters and diagnosing system problems.
1.2.2 System Management
Two system functions are performed by the customer: System Management and Message
Management.
System Management concerns changing system parameters through the System Manager's
Mailbox.
Message Management concerns recording voice prompts through the Message Manager's
Mailbox. These messages include Company Greetings, Company Name, Department Dialling
menu, Custom Service menus, voice labels for System Group Distribution Lists, user prompts,
multilingual selection menu and System Caller Names.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned personal mailboxes which they
can customise. Subscribers can record their names, record personal greetings, set covering
extensions, record questions for an interview mailbox, set the message reception mode, set
incompletecall handlingstatus,setcall transferstatus,enter PersonalGroup DistributionLists,
set the message waiting lamp, and set notification by calling.

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 15
1.3 SYSTEM BASICS
1.3.1 General
The KX-TVP50 is initially configured with 2 ports and 2 h of storage.
1.3.2 System Components
Main Cabinet
Note
EIA port is at SELV.
Inside View of the Main Cabinet
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated to the VPS.
POWER
VOICE PROCESSING SYSTEM
MODE (DIP Switch)
Port 1
Port 2
Ferrite Core
Earth Terminal
RS-232C
Connector
AC Inlet
Power Indicator
Memory Card
Position for Optional Expansion Memory Card

VOICE PROCESSING SYSTEM OVERVIEW
16 Installation Manual
Power Indicator:
Indicates the system status: when flashing, the system is off-line (not ready to receive calls).
MODE (DIP Switch):
(Check the status of this switch only at start-up.) Provides the following additional functions:
Table 1
Position Additional Function
0 Normal setting. (All switches in 0 position.)
1 Initialises RS-232C parameters.
RS-232C default parameters: 9,600, N, 8, 1
2*1Auto Configuration is automatically executed and all ports are
set for Automated Attendant service.
3*1Auto Configuration is automatically executed and all ports are
set for Voice Mail service.
4 Reserved.
5 Initialises the VPS.Clearsall voicedata(exceptUser1andUser 2 prompts) and returns all system parameters to the default
setting.
6 Test Mode (Flash Memory Read/Write Test)
7 Reserved.
8 Initialises the VPS. Clears all voice data and returns all system parameters to the default setting.
CAUTION: User 1 and User 2 Prompts will be erased!
9 Reserved.
10*2Auto Configuration is automatically executed and all ports are
set for Automated Attendant service.
11*2Auto Configuration is automatically executed and all ports are
set for Voice Mail service.
12 Allservice prompts aresettoSystemPrompts(factory-recorded
English prompts).
13 All service prompts are set to User 1 Prompts (factory-recorded
Spanish prompts).
14 All service prompts are set to User 2 Prompts (not recorded).
15 Reserved.
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
1•
2•
3•
4•
01
01
01
01
1•
2•
3•
4•
01
01
01
01
1•
2•
3•
4•
01
01
01
01
•1
•2
•3
•4
01
01
01
01
•1
•2
•3
•4
01
01
01
01
1•
2•
3•
4•
01
01
01
01
1•
2•
3•
4•
01
01
01
01
1•
2•
3•
4•

VOICE PROCESSING SYSTEM OVERVIEW
Installation Manual 17
*1For Panasonic KX-TD series telephone systems with DPT Integration.
*2For Panasonic KX-TA series telephone systems with APT Integration.
To change the position, use a pointed object, such as a pen, etc.
Earth Terminal:
Should be connected to an earth source with less than 1 resistance.
RS-232C Connector:
Connects an ASCII or VT terminal to the VPS that is necessary to program the system.
Memory Card:
(One/system) Stores the proprietary system programme, and the voice prompts (about 30 min
worth); has the capacity to record approximately 2 h of messages from callers.
Optional Expansion Memory Card:
The KX-TVP52 canexpand theflash memory capacity by 2 h. The KX-TVP54 can expand the
flash memory capacity by 4 h.
1.3.3 Which Phone Systems are Compatible?
We recommend integration with the following Panasonic phone systems:
•Panasonic KX-TA series
•Panasonic KX-TD1232
•Panasonic KX-TD816
We cannot guarantee adequate integration of the VPS with other PBX systems or with Key
Systems. If the customer does not have a recommended Panasonic PBX system, be sure that
the system has the features listed below.
The PBX should have the following features for successful integration:
•Single line (tip/ring) port circuits (Some PBXs need an OPX card to provide this
connection.)
•Station to station touchtone signalling
When setting the DIP Switch to any position (except 0):
1. Disconnect the station wire(s) and wait a few minutes.
2. Disconnect the AC cord from the VPS.
3. Set the DIP Switch.
4. Connect the AC cord to the VPS.
5. Connect the station wire(s) to the VPS and wait approximately 3.5 min.
6. Return the DIP Switch to position 0.

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•Message Waiting Notification from an SLT (single-line telephone)
•Screened transfer from an SLT
•Message Waiting Notification on proprietary (multi-line) sets (message waiting lamp
accessed by dialling on/off codes)
If the PBX does not have these features, VPS operation will be limited.
See 3.1.4 PBX Requirements for Integration. You will find the following information about
each feature listed:
•Description
•Limitations of the system without the feature
•Tests to determine whether the PBX has the feature
VOICE MAIL
The recommended Panasonic PBX systems have Follow-on ID and Inband Integration. When
callers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sends
callers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter the
mailbox number when connected to Voice Mail.
Touchtone Integration enables the VPS to recognise the current state of the call and improve
its call handlingperformance. When enabled, thePBX informs theVPS of the statusof the call
(busy, answered, ringing, etc.) by sending a code with touchtones before sending the normal
call progress tones. For example, when a caller hangs up before making a selection, the PBX
sends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.
Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.
Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TA
series or other Panasonic KX-TD series digital PBX (depending on the software version). This
Digital Integration provides the VPS with more information than Touchtone Integration. This
information enables the system to identify the extension number of the caller, know where from
and why the call is forwarded, and recognise what the caller wants to do. Some features are
available only with Digital Integration (Remote Call Forwarding Set, Live Call Screening,
Two-Way Recording, Two-Way Transfer, Direct Mailbox Access, Intercom Paging, Auto
Configuration, Caller Name Announcement [system/personal], Caller ID Call Routing,
Personal Greeting for Caller ID, Time Synchronisation with PBX).
1.3.4 Installer Equipment and Software Requirements
Theinstallermusthavea personalcomputerordata terminalequippedwithterminalemulation
software. We suggest that you use something like HyperTerminal by HILGRAEVE. Use the
personal computer to program the VPS. Terminal emulation software enables the keyboard to
be used as a data entry device.
While both the personalcomputer and data terminal are working, the personal computer allows
screens to be saved in a file throughout the process. It is often helpful to retrieve these files later
if technical support is needed.

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1.3.5 Specifications
1.3.6 Hardware
•1 Flash Memory Card
•1 Optional Flash Memory Position for KX-TVP52/KX-TVP54 card
•2 Telephone Inputs (RJ11A)
•1 RS-232C Connector
•1 DIP Switch (4-bit)
1.3.7 Flash Memory Expansion Capabilities
Expansion of the flash memory capacity requires an optional expansion memory card (KX-
TVP52/KX-TVP54). The VPS initially has 2 h memory. The KX-TVP52 increases the
capacity by 2 h; the KX-TVP54 increases the capacity by 4 h.
Table 2
Ports: 2 ports
Voice Storage (approximate): 2 h
Custom Services: 100
Message Retention: 1 to 30 days or unlimited
Number of Mailboxes: 30 Subscriber and 2 Manager Mailboxes
Number of Messages per Mailbox: 100 maximum (programmable)

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1.3.8 Recommendations for System Configuration
General guideline: a ratio of 6/1 (for every 6 lines, 1 port). There are 2 questions to ask when
considering how many ports are desirable:
•Are the ports answering all incoming calls or just forwarded/transferred calls?
•If they are answering incoming calls, how busy are the lines?
The guideline above (6/1) usually works well with moderate traffic. However, this may have to
be modified for heavy traffic. Recommendations are outlined in the following charts.
One port may not support an Automated Attendant configuration with 5 outside (CO) lines.
The preceding recommendations for Automated Attendant ports may have to be modified for
heavy traffic.
Table 3
Outside (CO) Lines Port
1-6 1
7-12 2
Table 4
Outside (CO) Lines Port
1-4 1
5-8 2