Panasonic KX-TDA30 Specification sheet

Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA30/KX-TDA100/KX-TDA200: Version 2.0
Model KX-TDA30/KX-TDA100/KX-TDA200
Hybrid IP-PBX
Feature Guide

2 Feature Guide
Introduction
About this Feature Guide
This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX.
It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
This manual contains the following sections:
Section 1, Call Handling Features
Provides details about the call handling features.
Section 2, System Configuration and Administration Features
Provides details about the system configuration and administration features.
Section 3, Programming
Provides system programming instructions.
Section 4, Appendix
Provides tables listing capacity of system resources, and tones and ring tones.
Index
Provides feature titles and important words to help you access the required information easily.
Terms used in this Feature Guide
Installation Manual References
The required installation instruction titles described in the Installation Manual are noted for your reference.
Feature Guide References
The related feature titles described in this Feature Guide are noted for your reference.
User Manual References
The operation required to implement the feature described in the User Manual is noted for your reference.
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
About the other manuals
Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:
Installation Manual
Provides instructions for installing the hardware and maintenance of the PBX.
User Manual
Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles.

Feature Guide 3
Trademarks
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the United States and other countries.
• All other trademarks identified herein are the property of their respective owners.
• Screen shots reprinted with permission from Microsoft Corporation.
Notes
• Some optional service cards, PTs, and features are not available in some areas. Additionally, some
optional service cards and features for the KX-TDA100/KX-TDA200 are not available for the KX-
TDA30, or vice versa. Please consult your certified Panasonic dealer for more information.
• Product specifications are subject to change without notice.
• Throughout this manual, PT displays and other displays are shown in English. Other languages
may be available, depending on the country or area.
• All system programming can be performed through PC programming (→2.3.1 PC Programming).
However, only a subset can be performed through PT programming (→2.3.2 PT Programming).
In Section 1 Call Handling Features and Section 2 System Configuration and Administration
Features, programming references that include a three-digit number, such as "→Date & Time
[000]", indicate that system programming can be performed through PT programming.
For further details, please refer to the on-line help of the Maintenance Console.
Feature Highlights
Networking Features
This PBX supports the following networking features:
TIE Line Service
A TIE line is a privately leased communication line between two or more PBXs, which provides cost
effective communications between company members at different locations. (→1.29.1 TIE Line
Service)
The KX-TDA30E, the KX-TDA30NE, the KX-TDA30GR, and the KX-TDA30CE are
designed to interwork with the:
Analogue Public Switched Telephone Network (PSTN) of European countries
Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
The KX-TDA100E/KX-TDA200E, the KX-TDA100NE/KX-TDA200NE, the KX-TDA100GR/
KX-TDA200GR, and the KX-TDA100CE/KX-TDA200CE are designed to interwork with the:
Analogue Public Switched Telephone Network (PSTN) of European countries
Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
ONP 2048 kbit/s digital structured leased lines (D2048S)
We, Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd.,
declare that this equipment is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
If you would like to receive a copy of the original Declaration of Conformity of our products whic
h
relates to the R&TTE, please visit our web address:
http://doc.panasonic.de

4 Feature Guide
Virtual Private Network (VPN)
VPN is a service provided by the telephone company. It uses an existing public line as if it were a private
line. (→1.29.2 Virtual Private Network (VPN))
QSIG Network
QSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network of
two or more connected PBXs. (→1.29.3 QSIG Network)
Voice over Internet Protocol (VoIP) Network
The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted
into IP packets and sent through this network. (→1.29.4 Voice over Internet Protocol (VoIP) Network)
Built-in Small Call Centre Features
An incoming call distribution group (→1.2.2 Incoming Call Distribution Group Features) can be used as a
small call centre with the following features:
Queuing Feature
When a preprogrammed number of extensions in an incoming call distribution group are busy,
additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled
by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). (→
1.2.2.3 Queuing Feature)
Log-in/Log-out
Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually.
While logged-in, a member extension can have a preprogrammed time period automatically for refusing
calls after completing the last call (Wrap-up). (→1.2.2.6 Log-in/Log-out)
VIP Call
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension
in priority order. (→1.2.2.4 VIP Call)
Computer Telephony Integration (CTI) Features
Connecting a personal computer (PC) to a DPT, or connecting a Server PC to this PBX, allows functions of
the PC, PBX and extension to be integrated so that, for example, detailed caller information can be taken
from a database and displayed on the PC as a call arrives, or the PC can dial numbers for the extension
automatically. (→1.31.1 Computer Telephony Integration (CTI))
Voice Mail Features
This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital)
Integration. (→1.23 Voice Mail Features)
Parallelled Telephone Features
By connecting telephones in parallel, you can increase the number of telephones connected to the PBX
without adding additional extension cards. (→1.10.9 Parallelled Telephone)
Parallel Mode
An SLT can be connected to an APT or DPT that is connected to a Super Hybrid port of the PBX. The
SLT shares the same extension number with the APT or DPT.
EXtra Device Port (XDP) Mode
An SLT can be connected to a DPT that is connected to a Super Hybrid port of the PBX. Unlike parallel
mode, XDP mode allows each telephone to act as an independent extension with its own extension
number.
Digital XDP

Feature Guide 5
A DPT can be connected to another DPT that is connected to a DPT port or a Super Hybrid port of the
PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.
Portable Station (PS) Features
PSs (e.g., KX-TD7590, KX-TD7690) can be connected to this PBX. It is possible to use the PBX features
using the PS like a PT. A PS can also be used in parallel with a wired telephone (Wireless XDP Parallel
Mode). In this case, the wired telephone is the main telephone and the PS is the sub telephone. (→1.24
Portable Station (PS) Features)
PC Phone/PC Console Features
This PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advanced
features combining telephone and PC, such as the ability to display detailed caller information, including a
photograph, on the screen of the PC when a call is received, or to dial a telephone number automatically
just by selecting a name.
Hospitality Features
This PBX has several features that support its use in a hotel-type environment. Extensions corresponding
to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or
set wake-up calls, and print out records of guest charges. (→1.26.1 Hospitality Features—SUMMARY)

6 Feature Guide
List of Abbreviations
A
AA →Automated Attendant
ANI →Automatic Number Identification
AOC →Advice of Charge
APT →Analogue Proprietary Telephone
ARS →Automatic Route Selection
B
BGM →Background Music
BRI →Basic Rate Interface
C
CCBS →Completion of Calls to Busy Subscriber
CF →Call Forwarding—by ISDN
CLI →Calling Line Identification
CLIP →Calling Line Identification Presentation
CLIR →Calling Line Identification Restriction
CNIP →Calling Name Identification Presentation
CNIR →Calling Name Identification Restriction
COLP →Connected Line Identification Presentation
COLR →Connected Line Identification Restriction
CONP →Connected Name Identification Presentation
CONR →Connected Name Identification Restriction
COS →Class of Service
CPC →Calling Party Control
CS →Cell Station
CT →Call Transfer—by ISDN
CTI →Computer Telephony Integration
D
DDI →Direct Dialling In
DID →Direct Inward Dialling
DIL →Direct In Line
DISA →Direct Inward System Access
DND →Do Not Disturb
DPT →Digital Proprietary Telephone
DSS →Direct Station Selection
DTMF →Dual Tone Multi-Frequency
E
EFA →External Feature Access

Feature Guide 7
F
FWD →Call Forwarding
G
G-CO →Group-CO
I
ICD →Incoming Call Distribution
IP-PT →IP Proprietary Telephone
IRNA →Intercept Routing—No Answer
ISDN →Integrated Services Digital Network
L
L-CO →Loop-CO
LCS →Live Call Screening
LED →Light Emitting Diode
M
MCID →Malicious Call Identification
MSN →Multiple Subscriber Number
O
OGM →Outgoing Message
OHCA →Off-hook Call Announcement
OPX →Off Premise Extension
P
P-MP →Point-to-multipoint
P-P →Point-to-Point
PIN →Personal Identification Number
PRI →Primary Rate Interface
PS →Portable Station
PT →Proprietary Telephone
S
S-CO →Single-CO
SLT →Single Line Telephone
SMDR →Station Message Detail Recording
T
TA FA S →Trunk Answer from Any Station
TEI →Terminal Endpoint Identifier
TRG →Trunk Group
TRS/Barring →Toll Restriction/Call Barring

8 Feature Guide
U
UCD →Uniform Call Distribution
V
VM →Voice Mail
VoIP →Voice over Internet Protocol
VPN →Virtual Private Network
VPS →Voice Processing System
X
XDP →eXtra Device Port

Feature Guide 9
Table of Contents
1 Call Handling Features .........................................................................17
1.1 Incoming Call Features ................................................................................................. 18
1.1.1 Incoming Trunk Call Features.......................................................................................... 18
1.1.1.1 Incoming Trunk Call Features—SUMMARY ....................................................................................................18
1.1.1.2 Direct In Line (DIL)...........................................................................................................................................22
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI).........................................................................................24
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service.......................................................................................27
1.1.1.5 Calling Line Identification (CLI) Distribution.....................................................................................................30
1.1.1.6 Intercept Routing .............................................................................................................................................32
1.1.1.7 Intercept Routing—No Destination ..................................................................................................................35
1.1.2 Internal Call Features ...................................................................................................... 36
1.1.2.1 Internal Call Features—SUMMARY.................................................................................................................36
1.1.2.2 Internal Call Block ............................................................................................................................................37
1.1.3 Incoming Call Indication Features ................................................................................... 38
1.1.3.1 Incoming Call Indication Features—SUMMARY..............................................................................................38
1.1.3.2 Ring Tone Pattern Selection ............................................................................................................................39
1.1.3.3 Call Waiting......................................................................................................................................................40
1.2 Receiving Group Features............................................................................................ 42
1.2.1 Idle Extension Hunting.....................................................................................................42
1.2.2 Incoming Call Distribution Group Features...................................................................... 44
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY ................................................................................44
1.2.2.2 Group Call Distribution.....................................................................................................................................48
1.2.2.3 Queuing Feature ..............................................................................................................................................51
1.2.2.4 VIP Call............................................................................................................................................................53
1.2.2.5 Overflow Feature..............................................................................................................................................54
1.2.2.6 Log-in/Log-out..................................................................................................................................................56
1.2.2.7 Supervisory Feature ........................................................................................................................................58
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ............................................ 60
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) ................................................................ 60
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY...........................................................................60
1.3.1.2 Call Forwarding (FWD) ....................................................................................................................................63
1.3.1.3 Do Not Disturb (DND) ......................................................................................................................................67
1.4 Answering Features ...................................................................................................... 68
1.4.1 Answering Features.........................................................................................................68
1.4.1.1 Answering Features—SUMMARY ...................................................................................................................68
1.4.1.2 Line Preference—Incoming .............................................................................................................................69
1.4.1.3 Call Pickup .......................................................................................................................................................70
1.4.1.4 Hands-free Answerback...................................................................................................................................72
1.5 Making Call Features..................................................................................................... 73
1.5.1 Predialling........................................................................................................................ 73
1.5.2 Automatic Extension Release.......................................................................................... 74
1.5.3 Intercom Call ................................................................................................................... 75
1.5.4 Trunk Call Features ......................................................................................................... 76
1.5.4.1 Trunk Call Features—SUMMARY ....................................................................................................................76
1.5.4.2 Emergency Call ...............................................................................................................................................77
1.5.4.3 Account Code Entry.........................................................................................................................................78
1.5.4.4 Dial Type Selection ..........................................................................................................................................79
1.5.4.5 Reverse Circuit ................................................................................................................................................80
1.5.4.6 Trunk Busy Out ................................................................................................................................................81
1.5.4.7 Pause Insertion................................................................................................................................................82
1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)...................................83
1.5.4.9 Special Carrier Access Code...........................................................................................................................85
1.5.5 Seizing a Line Features................................................................................................... 86

10 Feature Guide
1.5.5.1 Seizing a Line Features—SUMMARY ............................................................................................................. 86
1.5.5.2 Line Preference—Outgoing ............................................................................................................................. 87
1.5.5.3 Trunk Access ................................................................................................................................................... 88
1.6 Memory Dialling Features .............................................................................................90
1.6.1 Memory Dialling Features ................................................................................................90
1.6.1.1 Memory Dialling Features—SUMMARY.......................................................................................................... 90
1.6.1.2 One-touch Dialling ........................................................................................................................................... 93
1.6.1.3 KX-T7710 One-touch Dialling (KX-TDA100/KX-TDA200 only)........................................................................ 94
1.6.1.4 Last Number Redial......................................................................................................................................... 95
1.6.1.5 Speed Dialling—Personal/System................................................................................................................... 96
1.6.1.6 Quick Dialling................................................................................................................................................... 97
1.6.1.7 Hot Line ........................................................................................................................................................... 98
1.7 Busy Line/Busy Party Features ....................................................................................99
1.7.1 Automatic Callback Busy (Camp-on) ...............................................................................99
1.7.2 Executive Busy Override ................................................................................................100
1.7.3 Call Monitor ....................................................................................................................101
1.7.4 Second Call Notification to Busy Extension ................................................................... 102
1.7.4.1 Second Call Notification to Busy Extension—SUMMARY............................................................................. 102
1.7.4.2 Call Waiting Tone........................................................................................................................................... 104
1.7.4.3 Off-hook Call Announcement (OHCA)........................................................................................................... 105
1.7.4.4 Whisper OHCA .............................................................................................................................................. 106
1.8 Toll Restriction (TRS)/Call Barring (Barring) Features .............................................107
1.8.1 Toll Restriction (TRS)/Call Barring (Barring) ..................................................................107
1.8.2 Budget Management...................................................................................................... 112
1.8.3 Extension Lock...............................................................................................................113
1.8.4 Dial Tone Transfer ..........................................................................................................114
1.8.5 Walking COS..................................................................................................................115
1.8.6 Verified Code Entry ........................................................................................................116
1.9 Automatic Route Selection (ARS) Features...............................................................118
1.9.1 Automatic Route Selection (ARS) ..................................................................................118
1.10 Conversation Features ................................................................................................123
1.10.1 Hands-free Operation.....................................................................................................123
1.10.2 Off-hook Monitor ............................................................................................................124
1.10.3 Mute ............................................................................................................................... 125
1.10.4 Headset Operation .........................................................................................................126
1.10.5 Data Line Security..........................................................................................................127
1.10.6 Flash/Recall/Terminate...................................................................................................128
1.10.7 External Feature Access (EFA) ...................................................................................... 129
1.10.8 Trunk Call Limitation.......................................................................................................130
1.10.9 Parallelled Telephone .....................................................................................................131
1.10.10 Calling Party Control (CPC) Signal Detection ................................................................134
1.11 Transferring Features ..................................................................................................135
1.11.1 Call Transfer ...................................................................................................................135
1.12 Holding Features..........................................................................................................137
1.12.1 Call Hold.........................................................................................................................137
1.12.2 Call Park.........................................................................................................................139
1.12.3 Call Splitting ...................................................................................................................140
1.12.4 Music on Hold ................................................................................................................141
1.13 Conference Features ...................................................................................................142
1.13.1 Conference Features......................................................................................................142
1.13.1.1 Conference Features—SUMMARY ............................................................................................................... 142
1.13.1.2 Conference .................................................................................................................................................... 143
1.13.1.3 Privacy Release............................................................................................................................................. 145